- Create and maintain optimal data pipeline architecture,
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Author data services using a variety of programming languages
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Work in an Agile environment with Scrum teams.
- Ensure data quality and help in achieving data governance.
Basic Qualifications
- 2+ years of experience in a Data Engineer role
- Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
- Experience using the following software/tools:
- Experience with big data tools: Hadoop, Spark, Kafka, etc.
- Experience with relational SQL and NoSQL databases
- Experience with data pipeline and workflow management tools
- Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
- Experience with stream-processing systems: Storm, Spark-Streaming, etc.
- Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.
Responsibilities:
Team Leadership & Development
- Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
- Conduct performance reviews, provide actionable feedback, and identify training needs.
- Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
- Foster a culture of accountability, ownership, and continuous improvement.
Customer Experience & Escalation Management
- Handle escalated customer issues, ensuring quick and accurate resolutions.
- Monitor support quality across channels and implement measures to improve CSAT and NPS.
- Proactively identify trends and systemic issues; drive cross-functional resolutions.
Zoho CRM & Operational Management
- Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
- Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
- Track KPIs such as FCR, AHT, SLA adherence, and CSAT.
Technical Troubleshooting & Escalation
- Serve as the primary point for complex issues related to:
- Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
- WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
- Collaborate with the Engineering team for bug diagnosis and resolution.
Process Improvement & Knowledge Management
- Analyze recurring issues, advocate for product fixes, and build preventive workflows.
- Maintain comprehensive internal and external knowledge bases and documentation.
- Standardize troubleshooting processes and ensure team-wide knowledge transfer.
Cross-Functional Collaboration
- Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
- Represent the voice of the customer in product discussions and roadmap planning.
Required Skills & Qualifications:
- 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
- 1–2+ years in a leadership or supervisory role.
- Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
- Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
- Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
- Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
- Ability to read and interpret API documentation and troubleshoot integration issues.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills.
- High emotional intelligence and composure under pressure.
- Analytical mindset with a proactive approach to solving root causes, not just symptoms.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
- A collaborative and supportive work environment that values your contributions.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- The chance to make a real impact on our customers and the success of our business
About the Role
We seek a dynamic Business Development Executive to drive growth with mid-to-enterprise clients in design, tech, and digital transformation. You’ll generate leads, craft compelling pitches, and close deals while building lasting partnerships. Exceptional communication, presentation skills, and strategic acumen are critical.
Key Responsibilities
- Lead Generation: Prospect via strategic outreach, referrals, events, and digital channels.
- End-to-End Sales: Conduct discovery calls, deliver tailored pitches, and close deals with clarity/empathy.
- Relationship Building: Cultivate long-term partnerships with product, design, and digital transformation leaders.
- Pipeline Management: Track leads in CRM; document calls, proposals, and follow-ups.
- Cross-Functional Collaboration: Partner with marketing, design, and leadership to optimize strategies.
- Market Intelligence: Monitor industry trends, competitor activity, and UX/UI/product design opportunities.
- Target Accountability: Drive monthly sales goals and growth metrics.
Requirements
Non-Negotiables:
- Impeccable Communication: Flawless verbal/written English; articulate, persuasive, and empathetic.
- Presentation Mastery: Ability to craft/deliver visually compelling pitches to decision-makers.
- B2B Sales Experience: 1+ years in B2B sales/business development OR MBA from a premium institute for freshers.
- Analytical Aptitude: Quick learner with problem-solving agility and data-driven mindset.
- Location: Based in Mumbai; open to hybrid/on-site work.
Preferred:
- Experience in design, tech, or creative agencies.
- Proficiency with CRM tools.
- Passion for design/technology and building client relationships.
- Graduate degree (required); MBA from premier/reputed institutes strongly preferred.
Why Join?
- Pioneer AI-Driven Growth: Shape the future of communication tech with industry-defining tools.
- Accelerate Your Career: Fast-track growth with high-impact deals in design/tech innovation.
- Earn What You’re Worth: ₹6-10 LPA.
- Master Persuasion: Hone elite communication skills with our AI-powered sales ecosystem.
- Build Industry Influence: Partner with global brands as a thought leader in UX transformation.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptWe are seeking a highly skilled and motivated Full Stack Developer to join our development team. You will be responsible for designing, developing, and maintaining web applications from concept to deployment. The ideal candidate possesses a strong understanding of both front-end and back-end technologies, and thrives in a collaborative, fast-paced environment.
Responsibilities
- Full Stack Development: Design, develop, and implement new features and functionalities for our web applications across the entire technology stack.
- Front-end Development: Build user-friendly and responsive interfaces using modern front-end frameworks and libraries (e.g., React, Angular, Vue.js).
- Back-end Development: Develop robust and scalable server-side logic using appropriate back-end technologies (e.g., Node.js, Python, Java, Ruby).
- Database Management: Design and manage databases, ensuring data integrity and efficiency.
- API Integration: Integrate with third-party APIs and services to enhance application functionality.
- Testing and Debugging: Write and execute unit tests and integration tests, and effectively identify and resolve bugs.
- Collaboration: Work closely with product managers, designers, and other developers to understand requirements and deliver high-quality solutions.
- Performance Optimization: Continuously improve application performance and scalability.
- Stay Current: Keep abreast of emerging technologies and industry best practices.
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
URL : https://appitsimple.com/
Product : SoftwareSuggest : https://www.softwaresuggest.com/
SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.
With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.
Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.
Job Responsibilities
-Create and execute the brand strategy for the company. This involves developing a clear understanding of the company's mission, target audience, and brand positioning.
-Responsible for managing the visual identity of the brand, developing and maintaining brand guidelines, overseeing the design of marketing materials, and ensuring consistency across all communications.
-Responsible for conducting market research to understand consumer behavior and trends, as well as to identify opportunities to enhance the brand's reputation.
- Working closely with internal teams, including marketing, advertising, and product development teams, to ensure that the brand strategy is aligned with the company's overall goals.
-Developing marketing campaigns that effectively communicate the brand's message to the target audience.
-Tracking and analyzing the effectiveness of marketing campaigns and brand strategy through monitoring consumer engagement, tracking brand awareness, and measuring the return on investment of marketing initiatives
-Building relationships with key stakeholders, such as media outlets and influencers, to enhance the brand's reputation and increase brand visibility.
Requirements
-Creative mindset to come up with innovative ideas for branding and marketing campaigns.
- Ability to think strategically and develop comprehensive branding strategies that align with the company's overall goals and values.
- Strong understanding of marketing principles and techniques to develop effective marketing campaigns and measure their success.
- Excellent communication skills to effectively communicate with various stakeholders, including cross-functional teams, vendors, and customers.
-Analytical skills to analyze market data, consumer behavior, and marketing trends to develop effective branding strategies.
-Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.
-Detail orientation to ensure that the brand messaging and visuals are consistent across all marketing channels.
- Adaptable to changing market trends and consumer behavior to adjust branding strategies as needed.
-Knowledge of Event and exhibition handling.
Docker
Amazon Web Services (AWS)The AWS Cloud/Devops Engineer will be working with the engineering team and focusing on AWS infrastructure and automation. A key part of the role is championing and leading infrastructure as code. The Engineer will work closely with the Manager of Operations and Devops to build, manage and automate our AWS infrastructure.
Duties & Responsibilities:
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure defined as code
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
Qualifications:
- At least 1-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
- Strong understanding of how to secure AWS environments and meet compliance requirements
- Expertise using Chef for configuration management
- Hands-on experience deploying and managing infrastructure with Terraform
- Solid foundation of networking and Linux administration
- Experience with CI-CD, Docker, GitLab, Jenkins, ELK and deploying applications on AWS
- Ability to learn/use a wide variety of open source technologies and tools
- Strong bias for action and ownership
HTML/CSS• Proficient in Drupal, including custom module development, key contributed modules and core API
• Minimum 2+ years of Drupal hands-on development experience.
• Proficient in the maintenance and administration of Drupal modules and sites.
• Experience integrating open source and third-party applications into existing systems.
• Solid understanding of AJAX, HTML, Javascript, and CSS
• Familiarity with source control systems such as Subversion, etc.
• Results-oriented, reliable, able to work under pressure
• Ability to communicate technical ideas to business users and other teams (design, qa)
• Ability to both collaborate with team members and to work independently
• Eager to embrace current and emerging web technologies.
MongoDB
NodeJS (Node.js)Amazon Web Services (AWS)
Python
.NET
C#React.js1) Candiadte must have good exposure in .Net development.
2) Exposure in mvc, asp.net, LINQ, WCF/WPF etc.
3) Must have worked on react js (front end design).
4) Good to have any certification related with .Net/ C#
.NET
jQueryAngularJS (1.x)
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Full Stack Developer - Averlon