Director of Engineering

Customer Support - Patient Calling (US Healthcare)

Responsibilities:

• Patient calling representatives address patients' concerns about their accounts

• Help with billing issues and negotiate to collect unpaid debt

• Their duties include creating payment plans and taking patients' payments

• When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment

• Good phone communication skills help working with patients and clearly explaining policies and details.

Desired Candidate Profile:

• Experience in AR calling is an added advantage

• Excellent verbal and written communication skills

• Good knowledge in MS Excel and word

• Flexible with Night shift timings

• Adaptability and willingness to go the extra mile when needed.

• Specialization& knowledge in scientific and technologically advanced products & services.
• Sourcing potential new customers and maintaining regular contact with existing customers.
• Educating potential customers about functions of the project.
• Fully understanding customers needs & requirements.
• Providing advice about the advantages of the products and services

• Advising customers of updates & new technologies and its applications

• Being familiar with competitor’s activities.

• Travelling to attend meetings.
• Meeting sales targets.

Responsibilities and Duties

• Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.
Key Skills

Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce/hubspot)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field.

Job Types: Full-time, Permanent

Qualifications and Background

• 3-5+ years of experience working on Salesforce platforms
• At least one year of experience working directly with North Americas and European clients
• At least two Salesforce certification
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I/II
• Salesforce.com Certified Administrator
• Bachelors/Postgraduate degree, professional qualification, or relevant experience.
• Knowledge, Skills, and Abilities
• Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
• General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
• Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and CSS
• Demonstrated experience with relational databases, data modelling, and ETL tools
• Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
• Experience with Agile development methodologies such as SCRUM
• Experience with complex business systems integration as well as object-oriented design patterns and
• development
• Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
• to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
• especially important.
• Excellent organizational, verbal and written communication skills
• Key Responsibilities
• Client Interaction
• You will be required to be available for project and client interactions during UK business hours.
• Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
• Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
• Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

• Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

• Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

• Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
• Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

• Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
• Assist with the planning of application changes, development, and installation of upgrades and new releases.

What is Hevo Data?

Ever wondered what Swiggy, Curefit, Lendingkart, and hundreds of other data-driven companies have in common? They all use Hevo Data’s fully managed Automated Pipelines to consolidate their data from multiple sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services, etc. 

Our mission is simple yet bold: Build a best in class technology product from India for the world!

We are a San Francisco/ Bangalore company with customers spread across 27+ countries in domains such as e-commerce, financial technology, and healthcare. 

Strongly backed by investors like Sequoia Capital, Chiratae, and Qualgro we have successfully raised $12M to date and are looking forward to our next phase of hyper-growth! 

Please visit our https://www.hevodata.com/">website to know more about us

What problem is Hevo Data trying to solve?

Organizations want to leverage their data to make smarter business decisions. However, they struggle a lot to integrate data residing within multiple silos. 

As a prerequisite to generating business insights, data needs to be prepared for analysis. This requires businesses to invest additional engineering bandwidth to build and maintain systems to fetch, clean & transform this data. Hevo Data makes this process easier for businesses by cutting down the amount of time spent in extracting and preparing data from a few weeks to a few minutes through a No-Code Platform.

To know more about our Product, please visit https://www.youtube.com/watch?v=p0XGLDgvCo8&;t=122s">Our Product

What will be your role as Sales Rockstar at Hevo?

Hevo is hiring for a passionate sales development representative with an eagle-eye view who can identify the right prospects in need of our solution to make their life easy. You should be on top of the qualified leads and engage with prospects. Introduce and position Hevo as a one-stop solution for all their data integration and pipeline needs.

1. Identify, qualify, and develop new business opportunities to achieve our sales objectives.
2. Perform market research and analysis to identify and develop potential customers.
3. Generate high potential leads through discovery calls, LinkedIn, and email campaigns and grow a pipeline to meet the requirements of the sales targets.
4. Conduct product presentations, discovery calls, and nurture them for graduation.
5. Collaborate with the Marketing team, Account Executives, Global Operations, and Solution Engineers to develop strategic sales initiatives.
6. Prepare sales forecasts reports and track key account metrics. 

What are we looking for?

1. 2+ years of experience in generating outbound leads to North America, EMEM, ANZ region.
2. Excellent interpersonal and communication skills.  
3. Self-driven and resilient to unprecedented challenges. 
4. Prior experience in SaaS / IT Product/ IT Services experience. 

Why join us? 

1. You aspire to be the best in everything that you do.
2. You are thrilled about committing to an audacious goal and delivering it
3. You have a curiosity for the data and analytics space.  
4. You want to be part of a rocketship, learning with the best talent and growing in your career
5. You want to make a difference and provide best-in-class technology product to the world

What will we offer?

1. Competitive salary
2. Performance-based bonus
3. Company-paid medical insurance for you and your family
4. Flexible vacation policy 
5. Work from home policy

To know more about the fun times we have please visit https://www.youtube.com/channel/UCPVO-tBqfnBtarXf8DvPrNg">Life at Hevo 

About the role:

We are currently building an exciting multi-category, digital first, direct to consumer, commerce business for couple of new brands in Food & Fashion category. The Engineering Team forms the backbone of our ecommerce business. We build and iterate over our core platform that handles orders, payments, delivery promises, order tracking & logistics integrations.

We are looking for an Engineering Manager to lead its development across web, mobile and in-store devices. You will be responsible to work closely with business leaders to understand the developer needs and device solutions through developer tools and services. The role incumbent will be managing a team of in-house & outsourced developers and will be responsible for defining the technical roadmap, project delivery and maintenance of systems developed in-house. The incumbent will also be driving technology innovation with integrations and external partners to fully leverage the latest solutions and technologies for servicing the organization needs. This role will report to the Director-Engineering.

Location: Mumbai based preferably. We can also consider Bangalore based candidates.

Responsibilities:

Your core responsibilities will include Technical Guidance, Execution, Delivery & Team Management. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Ownership of engineering features and components from concept, design, development & deployment
• Participate in the solution architecting, enterprise interface design and integration.
• Work with users to understand requirements, design scalable and efficient technology solutions.
• Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with other internal teams and external partners.

• Communicate cross-functionally, collaborate with Business teams, Product managers, engineers and QA to plan, own and deliver solutions on time.
• Ensure teams follow best practices regarding coding standards, code reviews, and testing. Responsible for code quality, review & release strategy.

• Define and drive development team priorities and ensure delivery through in-house and vendor development teams.

• Keep tab of latest technology trends and leverage it for improvements/changes in current setup to increase efficiency, reduce maintenance cost and time to market.

• Publish regular reports of activities and highlight potential risks. 
• Attract, hire, retain, motivate and mentor engineering team resources.

Required Qualification, Experience & skills:

• Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
• 6-8 years of overall developer experience with a minimum 12-18 months in the GoLang toolkit – very familiar with all the frameworks and tools needed to manage and further build an end to end ecommerce platform in GoLang
• Prior experience in managing a team of min 4-6 engineers
• Hands-on management with deep-dive into the details of software design, implementation and debugging

• Experience of implementing Agile, Scrum & Iterative processes

• Experience taking a leading role in building complex software systems that have been successfully delivered to customers
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers
• Hands-on expertise in many disparate technologies, typically ranging from Web development, Mobile app development, AWS, machine learning, large scale data platforms, service oriented architecture, distributed systems design, android platform, front-end user interfaces, databases etc.