Director of Engineering

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We are seeking a motivated and skilled Technical Trainer to deliver effective training programs on technical subjects to students or employees, ensuring clear understanding and practical skill development. The trainer will design training content, conduct engaging sessions, and evaluate learner progress to enhance technical competency aligned with industry standards.

Role Description

This is a full-time, on-site role at our Bengaluru office. As a Sales Development Specialist, you will focus on generating, prospecting, qualifying, and nurturing leads to fuel pipeline growth. The role requires proactive outreach, systematic lead qualification, and close collaboration with the sales team to achieve revenue goals.

Key Responsibilities

• Lead Generation: Identify and research potential customers using online research tools and databases, CRM data, and campaigns; build prospect lists aligned to ICPs.
• Outbound Outreach: Connect with prospects via cold calls, emails, and other suitable mediums; personalize outreach to build interest.
• Lead Qualification: Assess prospects using BANT/CHAMP frameworks to ensure only qualified leads are focused by the sales team.
• Consultative Selling: Engage with decision-makers at Indian consumer brands to understand their sales, distribution, and channel engagement challenges.
• Pipeline Management: Track leads and activities in CRM; maintain accurate reporting.
• Deal Support: Partner with senior sales team member on follow-ups and assist in progressing opportunities.
• Collaboration: Work with product, marketing and leadership teams to refine outreach strategies and improve conversions.

Ideal Profile

• 1–3 years experience in sales with focus on lead prospecting and qualification
• Strong communication, presentation, and relationship-building skills
• Consultative selling mindset with ability to engage decision-makers
• Familiarity with CRM tools (e.g., HubSpot, Zoho), sales funnels, and B2B buying cycles
• Self-starter with a growth mindset, eager to learn in a dynamic startup environment
• Bachelor's degree in Business, Marketing, or related field
• Prior SaaS sales experience and exposure to Indian MSMEs is a plus

Why Nexxio?

• Be part of a mission-driven startup transforming MSMEs across India
• Gain exposure to full-cycle B2B enterprise sales
• Be part of our growth story and accelerate your career
• Competitive salary + significant performance-linked incentives
• Complimentary office lunch
• Good work-life-balance (9:30 AM to 6:30 PM India time)

About NomiSo India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At NomiSo, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

What You Can Expect from Us:

We work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!

Position Overview: 

You will be responsible for creating and managing databases like MongoDB, Maria, and Oracle databases.We greatly value teamwork, so working with developers, debugging, and helping them tune their queries is a highly valued facet of the DBE role. You never will be working “alone” you will have the skillset of many talented engineers and system admins to draw upon when you need it.

Roles and Responsibilities:

• Assist in design and development of database systems.
• Optimize database systems for performance and reliability.
• Perform database maintenance and troubleshooting activities.
• Test database systems and perform bug fixes.
• Provide database solutions based on technical documents and business requirements.
• Develop database functions, scripts, stored procedures and triggers to support application development.
• Provide technical assistance to resolve all database issues related to performance, capacity and access.
• Ensure data integrity and quality in database systems.
• Maintain standard policies for database development activities.
• Identify and rectify database errors in a timely manner.
• Create physical and logical database models as per the business requirements.
• Manage and monitor performance, capacity and security of database systems.
• Prepare documentations regarding database design, configuration and change management tasks.
• Mentor database administrators to manage the company databases effectively.
• Perform data back-up and archival on a regular basis.
• Willing to take on challenging tasks under pressure.
• Provide 24x7 on-call support in rotation.

Must Have Skills:

• Candidate with overall 8+ years experience with 3+years in database engineering, administration, and support and should have a minimum of 3+ years specifically in Mongo, Maria, and Oracle DB databases. 
• Expertise in Mongo/Maria/MySQL DB administration in a production environment. Must have hands-on NoSQL experience from evaluation of new frameworks to deployment, maintenance, and performance tuning of clusters.
• Solid understanding of SQL and NoSQL landscape and available frameworks.
• Strong in Linux and network maintenance.
• Proficiency in one or more scripting languages, including Perl, Python, and Shell.
• Strong SQL skills and experience.

Good to Have Skills:

• Proficiency with Elastic and Redis is a big plus.

Qualification:

• Bachelor of Science in Computer Science or equivalent technical training and professional work experience.

Location:

• Bangalore

Website: https://www.nomiso.io/

Key Responsibilities:

• Design, develop, support, and maintain automated business intelligence products using

Tableau.

• Good understanding of data warehousing and data management concepts including OLTP,

OLAP, Dimensional Modelling, star/snowflake schemas

• Rapidly design, develop, and implement reporting applications that embed KPI metrics and

actionable insights into the operational, tactical, and strategic activities of key business

functions.

• Identify business requirements, design processes leveraging/adapting the business logic, and

regularly communicate with business stakeholders to ensure delivery meets business needs.

• Design and code business intelligence projects using Tableau, ensuring best practices for data

visualization and implementation.

• Develop and maintain dashboards and data sources that meet and exceed customer

requirements.

• Utilize Python for data manipulation, automation, and integration tasks to support Tableau

development.

• Write and optimize SQL queries for data extraction, transformation, and loading processes.

• Partner with business information architects to understand the business use cases

supporting and fulfilling business and data strategy.

• Collaborate with Product Owners and cross-functional teams in an agile environment.

• Provide expertise and best practices for data visualization and Tableau implementations.

• Work alongside solution architects in RFI/RFP response solution design, customer

presentations, demonstrations, POCs, etc., for growth.

• Understanding of Project life cycle and quality processes.

Qualifications:

• 5+ years of experience in Tableau development; Tableau certification is highly preferred.

• Proficiency in Python for data manipulation, automation, and integration tasks.

• Strong understanding and experience with SQL for database management and query

optimization.

• Ability to independently learn new technologies and show initiative.

• Demonstrated ability to work independently with minimal direction.

• Desire to stay current with industry technologies and standards.

• Strong presentation skills – ability to simplify complex situations and ideas into compelling

and effective written and oral presentations.

• Quick learner – ability to understand and rapidly comprehend new areas, both functional

and technical, and apply detailed and critical thinking to customer solutions.

Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales 

Location(s): Hyderabad

Job Brief:

We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.

Responsibilities:

•       Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

•       Understanding customer needs and requirements and accordingly suggesting the best solution.

•       Close    new      business            by         qualifying          opportunities  and securing            online demonstrations/meetings with key decision makers.

•       Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.

•       Staying informed about competing products, new technologies, and services.

Desired Skills & Experience:

•       0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software. 

•       Demonstrated experience developing new business relationships at all levels of enterprise organisations.

•       Excellent verbal and written communications skills.

•       Strong listening and presentation skills.

•       Comfortable selling tech product over calls and web presentation tools.

•       Ability to multi-task, prioritise, and manage time effectively.

•       Minimum qualification: A bachelor's degree in any discipline.

A proven sales record and experience selling SaaS/PaaS products will be a big plus

Your Opportunity

You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.

Your Impact

To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.

What You’ll Do

· Work with development teams and product managers to ideate software solutions

· Design server-side architecture

· Along with SAAS application deliverables even the client-side deliverables need to be taken care

· Develop and manage well-functioning databases and applications

· Write effective APIs

· Test software to ensure responsiveness and efficiency

· Troubleshoot, debug and upgrade software

· Create security and data protection settings

· Build features and applications with a mobile responsive design

· Write technical documentation

· Work with data scientists and analysts to improve software

What You Bring

· Proven experience as a Back-End Developer or similar role.

· Experience developing desktop applications.

· Strong working experience with back-end development using Node.JS, JavaScript.

· Strong knowledge of databases (MongoDB, PostgreSQL).

· Experience with System Design and Architecture.

· Familiarity with common stacks.

· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.

· Ability to write quality unit tests

· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms

· Excellent communication and teamwork skills.

· Degree in Computer Science, Statistics or relevant field