Wordpress Developer

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

About the Company

We are a young, fast-moving startup building products where design directly influences how users think, feel, and interact. You will be working closely with the founders and will have real ownership over shaping the brand and product experience.

What You Will Do

• Design digital assets for product interfaces, marketing campaigns, and brand materials.

• Work with engineers to ensure smooth, accurate design-to-development handoff.

• Create visuals, presentations, and basic motion content using Figma, Canva, and video tools.

• Contribute ideas during brainstorming sessions and help evolve the startup’s overall design language.

• Assist in building UI layouts, design systems, and prototypes for web and product experiences.

• Maintain design consistency and clarity across all user and brand touchpoints.

Important

All shortlisted candidates will be required to complete an assignment as part of the selection process.

Position Overview:

We are seeking a creative and dynamic Product Branding Specialist with a strong background in software products. This role involves developing and executing our branding strategy, social media strategy, lead generation activities, and YouTube content strategy specifically tailored to our HRMS software product. The ideal candidate will have proven experience in digital marketing, social media management, and lead generation within the software industry.

Key Responsibilities:

Branding:

Brand Strategy Development:

·      Create and implement a comprehensive branding strategy aligned with company values, business goals, and unique aspects of the HRMS software.

·      Conduct market research to identify opportunities for brand differentiation.

Brand Identity:

·      Oversee the creation and maintenance of brand guidelines for software products.

·      Ensure consistent application of brand guidelines across all marketing materials and communications.

Content Creation:

·      Collaborate with designers and content creators to produce high-quality visual and written content.

·      Develop compelling narratives and case studies that resonate with the target audience in the software industry.

Social Media Strategy:

Strategy and Planning:

·      Develop a robust social media strategy to increase brand awareness and engagement for software products.

·      Create and manage a social media content calendar focused on software-related content.

Content Management:

·      Produce, curate, and manage published content across all social media platforms.

·      Monitor and respond to comments, messages, and user-generated content.

Analytics and Reporting:

·      Track and analyze social media metrics to measure campaign effectiveness.

·      Provide regular reports and insights to inform strategy adjustments.

Lead Generation:

Strategy Development:

·      Develop and implement lead generation strategies to drive qualified leads to the sales team.

·      Utilize a mix of digital marketing tactics including SEO, PPC, email marketing, and content marketing.

Campaign Management:

·      Plan, execute, and optimize lead generation campaigns.

·      A/B test landing pages, email campaigns, and ad creatives to maximize conversion rates.

Lead Nurturing:

·      Develop and manage lead nurturing campaigns to move prospects through the sales funnel.

·      Collaborate with the sales team to ensure seamless lead handoff and follow-up.

YouTube Strategy:

Content Strategy:

·      Develop a YouTube content strategy that aligns with brand and marketing goals, focusing on the HRMS software product.

·      Plan and produce engaging video content highlighting software features, benefits, and use cases.

Channel Management:

·      Manage the YouTube channel including uploading videos, writing descriptions, and optimizing metadata.

·      Engage with the audience through comments and community posts.

Analytics and Optimization:

·      Monitor YouTube analytics to track performance and identify areas for improvement.

·      Optimize video content for SEO and viewer retention.

Qualifications:

·      Proven experience in branding, social media management, lead generation, and YouTube strategy, specifically for software products.

·      Strong understanding of digital marketing principles and best practices in the software industry.

·      Excellent written and verbal communication skills.

·      Proficient in using social media management and analytics tools.

·      Creative thinker with strong problem-solving skills.

·      Ability to work independently and as part of a team.

Preferred Qualifications:

·      Familiarity with SEO and PPC advertising.

·      Previous experience in a similar role within the software or technology industry.

We are looking for a good backend developer who has worked on core PHP and has basic frontend knowledge. Should have basic knowledge of API development and some basic concepts of Laravel. Must have MYSQL experience.

SpireEdu Services, a prominent educational support company specializing in delivering top-tier academic solutions globally, invites Subject Matter Experts (SMEs) to join our team and contribute to solution creation on a portal. If you possess expertise in Physics, Chemistry, Statistics, Finance, or Economics, we welcome your application.

Role: As an SME, you'll be pivotal in crafting precise solutions for academic queries on the portal. Your responsibility includes offering clear, concise, and well-explained solutions to enhance students' comprehension of the subject matter. This role presents a unique opportunity to apply your knowledge and support students on their academic journey.

Qualifications:

• Proficiency in Physics, Chemistry, Statistics, Finance, or Economics.
• Exceptional written communication skills.
• Passion for guiding students to success.
• Commitment to delivering accurate and high-quality solutions.
• Strong attention to detail and work ethic.

Responsibilities:

• Generate accurate and well-explained solutions for academic questions on the portal.
• Uphold a consistent standard of quality in your solutions.
• Adhere to deadlines and exhibit a strong sense of responsibility.

How to Apply: If you are an SME in Physics, Chemistry, Statistics, Finance, or Economics, and interested in this opportunity, kindly forward your resume to [jobs DOT spireedu AT gmail DOT com]. In your email, include your relevant experience, a brief introduction, and your motivation for pursuing this position. Specify the subject(s) you are most comfortable with in your application.

Job Description:

Engage in code design, testing, integration, deployment, and enhancements

Write high-quality code and take responsibility for tasks

Solve performance bottlenecks

Communicate and collaborate with product manager, QA, and UI/UX teams

Deliver with quality, on-time in a fast-paced start-up environment

Have a strong sense of code quality

Candidate Profile:

Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)

At least 5+ years of relevant experience as a back-end engineer

Excellent Java and object-oriented development skills

Experience in building and scaling microservices

Strong problem-solving skills, technical troubleshooting, and diagnosing

Solid knowledge of RDBMS and NoSQL technologies

Experience in developing back-ends for enterprise systems

Knowledge of debugging performance and optimization techniques

Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka

Good knowledge of cloud technologies eg. AWS

Demonstrated ability to deliver in a fast-paced environment

We are hiring Full Stack Developers who are passionate, self-driven and capable of working in both frontend and backend technologies. They will work closely with our product team in building features and applications to directly benefit the product's growth.

We have a ton of interesting problems to solve. You will be surrounded by hard-working and smart developers who share the same goals as yours.

Responsibilities:

• Managing the complete software development process from conception to deployment
• Developing and managing well-functioning databases and applications.
• Modifying and testing changes to previously developed program
• Working effectively in collaboration with other teams /partners in Scaled Agile Framework and other support functions when required with a continuous focus on improving applications.
• Ensuring quality delivery of the code to UAT and production environments with complete ownership.
• Working towards improving code quality standardization.
• Maintaining and upgrading the software following deployment
• Managing the end-to-end life cycle for the production of software and applications
• Overseeing and guiding the analyzing, writing, building, and deployment of software
• Overseeing the automated testing and providing feedback to management during the development process
• Being creative in using tools and third-party services to deliver the code faster

Requirements:

• Extensive experience in Python in the backend
• Experience in web frameworks like Django
• Proficiency in HTML, CSS and Javascript front-end frameworks such as React, Vue or such
• Experience with Postgres, SQLite
• Experience with Version Control Systems like Git 
• Sound knowledge of Software engineering best practices
• Sound knowledge in RestFul API Design
• Good knowledge of database concepts
• Good understanding of incorporating ML models in Python applications
• Strong communication skills
• Experience in maintaining production servers
• Experience with AWS / Digital Ocean / Heroku

About Actionboard

https://www.myactionboard.com">Actionboard is comprehensive suite of tools designed to provide actionable insights to entrepreneurs and business people proactively and on demand. Apart from this, Actionboard also provides extensive automation tools to accountants that lets them save time and improve the quality of their work.

What you will do:

• Implement features from end-to-end across the stack
• Work with product managers to understand business requirements and choose appropriate solutions
• Participate and actively contribute to the technical and product discussions

Our tech stack:

1. Ruby on Rails
2. Sidekiq
3. Vue.js
4. PostgreSQL
5. Google Cloud Platform

We handle problems that involve huge amounts of data and apply a lot of machine learning techniques in addition to regular web development work.

Why work on Actionboard:

• Challenging work: Actionboard handles a large volume of data which turns boring day-to-days tasks into interesting challenges. There is also a huge scope for applying machine learning and data science techniques if that sort of thing interests you.
• Work culture: We are serious but we like to have fun. We work hard but not to the point of burnout nor do we ever do all-nighters. Our team is filled with smart, hard-working, diligent types with a can-do attitude when presented with challenges. We are an intentionally small and agile team.
• Growth potentail: We have a half-yearly review process where we make it clear what objectives are needed to be achieved in order to advance to the next level. Promotions and pay increases are based on skills acquired and work performed.

Technical skills are we looking for:

• HTML/CSS/JavaScript experience
• At least a year of experience working with Rails
• Working knowledge in SQL
• Experience in a Test Driven Development approach

How your growth trajectory will look like at Actionboard:

We are a small company with no bureaucracy where rewards follow results very quickly. Below is the ladder a new developer in our team climbs.

Programmer in Training ( 0 - 6 months experience)

• Learn fundamentals of developing a web application with rails
• No ownership expected. No work related initiatives expected.
• Work will be extensively reviewed. And detailed feedback will be given.
• Works on simple routine problems

Junior Programmer (6m to 12m)

• Strengthen fundamentals of ruby, javascript, sql, html, css
• No ownership expected. No work related initiatives expected.
• Work will be heavily reviewed. And detailed feedback will be given.
• Works on simple routine problems but turns around much faster than person in training

Programmer (12m to 18m):

• Work is reviewed with the occasional need for significant direction or implementation changes.
• Follows established patterns and approaches within existing code bases with ease.
• Co-owns a feature along with a Sr. Programmer
• Works mostly on clearly defined and scoped individual features or problems.

Senior Programmer (18 months to 3 years)

• Work doesn't need to be reviewed, but general direction may be.
• Fully capable of taking substantial features from concept to shipping as the sole programmer (alongside a designer).
• Can provide feedback on the work of junior programmers and programmers.
• Deep expertise within at least one programming environment.
• Basic proficiency in at least one additional programming environment.

Lead Programmer (3 years to 5 years)

• Work happens completely autonomously with no regular need for review.
• Fully capable of owning and running entire subsystems of work (e.g. entire inbound/outbound Tally Sync worklow).
• Helps set and maintain professional standards for the entire organization.
• Deep, substantial expertise in multiple domains. e.g. Design
• Capable of running and directing small teams for substantial projects.

Principal Programmer (5 years to 8 years)

• Fully capable of designing, owning, and running entirely new, novel systems (design user activity tracking systems)
• Capable of running and directing larger teams for large, long-running projects.
• Invents new concepts, pushes the whole organization forward regularly. (e.g. Report Builder)