Customer Support

at Mindtickle

Posted by Vipul Kalia

"Mentoria is India's first holistic career discovery ecosystem that enables students to discover themselves and their ideal career path, thereby ensuring that they live happier, more productive and successful life. Through our knowledge gateway, students will gain access to curated content on their identified career paths, engage with industry experts to gain better and deeper understanding of \"reality\" in these careers and build communities with their peers to interact on a daily basis with the like-minded individuals.\n\nWhile we have an entire ecosystem that students can discover their careers in, the basis of their discovery will be determined by the psychometric test they give, and the career counsellor they interact with. Career counsellors are the most important part of the ecosystem, as they are the only human face to it. They are also the bridge between what the real-life conditions and aspirations of the student/parent are - and what the career report is saying.\n\nYour responsibilities will be divided into 3 parts:\n\n- Counsellor Acquisition \n- Workshop Management\n- Counsellor Retention and Growth \n- Counsellor Acquisition \n\n1. Understanding what our ideal counsellor profile looks like and assisting in enhancing the ideal profile.\n2. Researching the market/city we are launching in and the target audience. Identifying the mediums through which you can connect with the target audience, or where they are most active.\n3. Skim, Scan and Select - Identifying potential counsellors in each of the launch cities through the mediums that you think are appropriate. Using recruitment platforms like Naukri, LinkedIn, Monster, Social Media, Target groups etc.\n4. Creating counsellor networks around cities.\n\n5. Taking them ahead in the acquisition process - where they would go through the training programs, do the pre and post work assigned to them, and be assessed by Mentoria's psychometric team. \n\n6. Onboarding the counsellors who are selected post training process. \n\n7. Managing complete counsellor documentation, communication and operations.\n\n- Workshop Management \n1. Identifying venues where counsellor workshops can take place, organizing event pre-work, planning of the workshops and the coordination of resources that are required.\n2. Coordinating and following up with counsellors to ensure their presence in the workshops.\n\n3. Facilitation of the event - venue setup, resource arrangement, training kits etc\n\n- Counsellor Retention and Growth \n\n1. Understanding the counsellor community and facilitating their learning or monetary needs. \n2. Answering any and every query that counsellors have about the counselling process of Mentoria.\n\n3. Growing this counsellor community through referrals and other means in the cities that Mentoria has launched in.\n\n4. Ensuring that Mentoria is in touch with each one of our counsellors, consistently asking for and giving feedback. \n\nWhat do you need to apply for this role?\n\n1. 3-5 years of talent acquisition experience.\n\n2. Fluent communication Skills\n\n3. Process Driven attitude \n\n4. Comfortable with travelling to different cities in India for counsellor training workshops and relationship management. \n\n5. A driving passion that will help you collaborate with us to achieve our nation transforming ambition.\n\nWhat is in it for you?\n\n\n- Flexible work hours \n- 2 weeks paid time off\n\n- Health Benefits\n- Performance Bonus\n\n- Free entry onto the Mentoria ecosystem for any students in your immediate family that are looking for career guidance.\n\n- A super creative and motivational work environment.\n\n- Monthly budgets to buy books of your choice."

"Getting in touch with prospective clients/companies through various online sources and develop business \nGeneration, negotiation, and conversion of business leads \nMaintaining a record of all the leads. \nPreparing sales proposal for the main team. \nReplying to customer requests and proposals. \nProvide customer feedback \nBuilding collaborations, outreach, partnerships and driving value \nAssisting founders in strategy development, appraisal, and execution \nExecuting consulting projects and interacting with external clients \nResearch, analyze, comprehend and process relevant industry information"

"You will be involved in business development and marketing. Depending on your preference you can work on bringing onboard new client, finding new avenues of growth and/or working on marketing & outreach efforts in general."

"Looking for a stellar sales and business development person with sharp negotiation skills and articulate speech . The role would involve making strategic B2B alliances with CSR companies and channelising funds towards education initiatives through scholarships"

"Job Responsibilities:\n Publisher Development and Management\n Lead Generation\n Affiliate/Performance Marketing\n Business Development with both Domestic and International Affiliates for Indian Market\n Publishers Relationship Management\n Working with models like CPI\n Campaign Management \n Building Quality Traffic for Online Partners\n Analyzing Campaign and Affiliate Performance"

"Tacnik is a pioneer in creating interactive experience zones (Kids zone, Gaming zone & VR zone) in India. With our HQ in Bangalore, we have organised events all across India covering all the metros and even Tier II cities.\nWe are looking for a Business Development Associate, who can be the face of Tacnik - answering client’s queries, offering advices, introducing new products and closing the deals.\n\nSkills\n\n• Business sense with a deep understanding of the marketing principles & negotiation techniques.\n• Good communication skills with proficiency in English.\n• Plenty of initiatives.\n• Self-motivated with a results-driven approach\n• Aptitude in delivering attractive presentations with competence in MS Office\n\nResponsibilities\n\n• Conduct market research to identify selling opportunities & evaluate customer needs.\n• Keeping abreast with organisation’s products & services.\n• Actively seek out new sales opportunities through cold calling, networking\nand social media.\n• Set up meetings with potential clients, hear out the requirements and\nresolve their concerns.\n• Prepare and deliver appropriate presentations on our products & services.\n• Negotiate/close deals and handle complaints or objections.\n• Achieve targets set by the company.\n• Create frequent reviews and reports with sales and conversion data."

"Sales of industrial equipment. Compensation shall be in terms of fixed salary and commission"

"Ordertrainings.com (Bangalore based, seed funded Start-up) is looking for Business Development Executive (Partner Engagement). The role will be majorly on interacting, handling and building engagement with our partner companies and individuals. Folks with good communication skill with knowledge of Business and Sales are welcome. Passionate freshers who want to do something great in life are welcome to apply."

"*Marketing and selling the courses from our catalog to potential customers via emails, whatsapp or calls.\n*To work on projects to increase brand's social media presence. \n*To work on projects pertaining to marketing activities for the brand. \n*To engage with the strategy team and take active part in product evolution and future business scaling and sales. \n*Maintain Relations with the prospects.\n*Prior experience in sales will be preferred minimum 1 Year."

"About the Company:\nEndurance International Group, a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized\nbusinesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing\nand mobile business tools to approximately 4.2 million subscribers around the globe. The company’s world class family of brands includes Bluehost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas,\nWashington and Arizona and in the United Kingdom, India, Israel and Brazil.\nEndurance International Group is now looking to expand its footprint in the south-east Asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, ResellerClub, LogicBoxes and Webhosting.info\n\nThe role in a nutshell\nWe aim to be number one in India and among the top 5 players in the globe and we want excellent business development representatives who will share our passion and contribute to it fervently.\n\nWhat is the Job Like?\n● Engage with prospective leads and/or existing resellers through phone calls, emails, chats and work towards increasing subscriber base and/or also increase Average Revenue per User\n● Endtoend business development, starting from the sales pitch to closing the sale\n● Prepare and conduct interactive demos through web conferences and in-person meetings whenever necessary\n● Customization of marketing collateral to use in customer pitches\n● Proactively discover and engage high-value potential leads with the objective of making them our customers (some cold calling required)\n● Study client's existing technology/systems and consult them on the most appropriate process to ensure seamless integration of our solution\n● Competitor Analysis and keeping an eye on the industry to ensure we remain one notch above the rest\n● Put forth suggestions for new features and improvements on our existing ones through client interactions\n● Liaison with the support team, product management team and development team towards getting the client's feedback heard and issues resolved\n● Abide by the organization’s Information Security Policies and Guidelines. Information security is the responsibility of every individual working for the organization and employees have to follow the organization’s Information Security Policies at all times.\"\n\nRequirements?\n● Bachelor's degree with a good academic record\n● 13\nyears of fulltime\nexperience in sales and business development\n● Exposure or experience in the hosting industry is highly desirable\n● Excellent written and verbal communication skills\n● Aptitude & willingness to learn technology.\n● Strong negotiation skills\n● You NEED to know what a domain name is\n● You HAVE to know what 'hosting' means.\n● You are resilient and patient\n\nWho Should Apply?\n● You love the idea of working for a growing business and thrive to become a key contributor\n● Working with clients is your passion and you believe in 'Delivering Happiness' to customers\n● You have immaculate written and oral communication skills, excellent business acumen, and number crunching skills.\n● You are extremely motivated, have the required interpersonal skills to strike a rapport with clients and build strong relationships with them.\n● You are sincere and know the value of hard work and dedication. All in all, you are a rock star performer."