Customer Support

at Mindtickle

Posted by Vipul Kalia

Summary of the Role: The candidate will be responsible for forming and maintaining partnerships with new clients as well as collaborators, which include freelancers, agencies and industry professionals. S/he plays a key role in our company’s growth strategy and outreach. If you have strong communication and multitasking skills, apply now! Qualifications Required: ● Strong command over English ● Good communication and negotiation skills ● An outgoing attitude along with well-honed pitching skills ● Ability to work with deadlines and manage time effectively ● Well-developed collaboration skills to work with cross-functional teams ● Strong attention to detail ● Proficiency in Microsoft Word, Excel and PowerPoint Education and Expertise Required: ● Graduate/Post-graduate in relevant fields (marketing, business, advertising, communications) ● 0 – 1.5 years of work experience (preferred) Salary range: As per industry standard, based on qualification and experience. Incentives can be provided to candidates with past experience.

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

• Solicitation of business from potential customers. • Make enquiring calls to understand the prospects requirements. • Attend calls from prospective customers • Connect to the prospects by explaining how our services meet their needs, and direct them towards meetings. • Deal with complaints or doubts from the prospects • Commitment towards the company’s daily requirements. • Record and maintain prospect database.

About the Company: Endurance International Group, a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.2 million subscribers around the globe. The company’s world class family of brands includes Bluehost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil. Endurance International Group is now looking to expand its footprint in the south-east Asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, ResellerClub, LogicBoxes and Webhosting.info The role in a nutshell We aim to be number one in India and among the top 5 players in the globe and we want excellent business development representatives who will share our passion and contribute to it fervently. What is the Job Like? ● Engage with prospective leads and/or existing resellers through phone calls, emails, chats and work towards increasing subscriber base and/or also increase Average Revenue per User ● Endtoend business development, starting from the sales pitch to closing the sale ● Prepare and conduct interactive demos through web conferences and in-person meetings whenever necessary ● Customization of marketing collateral to use in customer pitches ● Proactively discover and engage high-value potential leads with the objective of making them our customers (some cold calling required) ● Study client's existing technology/systems and consult them on the most appropriate process to ensure seamless integration of our solution ● Competitor Analysis and keeping an eye on the industry to ensure we remain one notch above the rest ● Put forth suggestions for new features and improvements on our existing ones through client interactions ● Liaison with the support team, product management team and development team towards getting the client's feedback heard and issues resolved ● Abide by the organization’s Information Security Policies and Guidelines. Information security is the responsibility of every individual working for the organization and employees have to follow the organization’s Information Security Policies at all times." Requirements? ● Bachelor's degree with a good academic record ● 13 years of fulltime experience in sales and business development ● Exposure or experience in the hosting industry is highly desirable ● Excellent written and verbal communication skills ● Aptitude & willingness to learn technology. ● Strong negotiation skills ● You NEED to know what a domain name is ● You HAVE to know what 'hosting' means. ● You are resilient and patient Who Should Apply? ● You love the idea of working for a growing business and thrive to become a key contributor ● Working with clients is your passion and you believe in 'Delivering Happiness' to customers ● You have immaculate written and oral communication skills, excellent business acumen, and number crunching skills. ● You are extremely motivated, have the required interpersonal skills to strike a rapport with clients and build strong relationships with them. ● You are sincere and know the value of hard work and dedication. All in all, you are a rock star performer.

WE ARE HIRING! Looking forward to a Full-Time job in 2018? Share your Resume at info@virtualmindinfotech.com Designation: Business development executive Salary: Best in the industry+Incentive Functional Area: Business Development Employment Type: Permanent Job, Full-Time Location: Connaught Place (Outer Circle), New Delhi-1 Experience: 0-2 years Qualification And Experience Good communication skills Any Graduate preference for the candidate with IT knowledge Freshers eager to perform in telemarketing/ Pre-sales may apply Job Description Identifying new sales leads Pitching products and/or services Maintaining fruitful relationships with existing customers

Looking for a stellar sales and business development person with sharp negotiation skills and articulate speech . The role would involve making strategic B2B alliances with CSR companies and channelising funds towards education initiatives through scholarships

Business Development Executive Designation: Business Development Executive Functional Area: BPO Voice (Domestic) Industry: Financial Services Experience: 0-2 years Salary: 1.5 – 2.00 Lpa Other Perks : Attractive Incentives, On the spot gifts Shift: General (9am-6pm) Location: HSR Layout Job Roles: Generating The Revenue Through Sales The Profile Is a combination Sales generation as well as Customer Relationship Management Identify and make contact with potential clients, recognize and identify their requirements and accordingly pitch products to them Maintain all customer interactions through the CRM System Respond to queries from existing and prospective customer Taking significant sales initiatives and providing basic services and re-subscription to customers Required Skills: The Candidate should be very Aggressive towards sales Should be ready to work with targets on Monthly Basis Very good communication skills, Listening skills and Convincing skills Should know English, Hindi and other Regional Languages Having Experience in Sales Domain will Have an Added Advantage Company Profile: Signal2Noise Capital Partners (Regd.) is a leading firm in the Investment Advisory market. We specialize in short term trading opportunities (intraday and sub 1 month) with instruments that have considerable leverage (futures, options) across equity (index and stock), commodities (agri, energy and metals) markets. Website: www.s2n.co.in

Mentoria is India's first holistic career discovery ecosystem that enables students to discover themselves and their ideal career path, thereby ensuring that they live happier, more productive and successful life. Through our knowledge gateway, students will gain access to curated content on their identified career paths, engage with industry experts to gain better and deeper understanding of "reality" in these careers and build communities with their peers to interact on a daily basis with the like-minded individuals. While we have an entire ecosystem that students can discover their careers in, the basis of their discovery will be determined by the psychometric test they give, and the career counsellor they interact with. Career counsellors are the most important part of the ecosystem, as they are the only human face to it. They are also the bridge between what the real-life conditions and aspirations of the student/parent are - and what the career report is saying. Your responsibilities will be divided into 3 parts: - Counsellor Acquisition - Workshop Management - Counsellor Retention and Growth - Counsellor Acquisition 1. Understanding what our ideal counsellor profile looks like and assisting in enhancing the ideal profile. 2. Researching the market/city we are launching in and the target audience. Identifying the mediums through which you can connect with the target audience, or where they are most active. 3. Skim, Scan and Select - Identifying potential counsellors in each of the launch cities through the mediums that you think are appropriate. Using recruitment platforms like Naukri, LinkedIn, Monster, Social Media, Target groups etc. 4. Creating counsellor networks around cities. 5. Taking them ahead in the acquisition process - where they would go through the training programs, do the pre and post work assigned to them, and be assessed by Mentoria's psychometric team. 6. Onboarding the counsellors who are selected post training process. 7. Managing complete counsellor documentation, communication and operations. - Workshop Management 1. Identifying venues where counsellor workshops can take place, organizing event pre-work, planning of the workshops and the coordination of resources that are required. 2. Coordinating and following up with counsellors to ensure their presence in the workshops. 3. Facilitation of the event - venue setup, resource arrangement, training kits etc - Counsellor Retention and Growth 1. Understanding the counsellor community and facilitating their learning or monetary needs. 2. Answering any and every query that counsellors have about the counselling process of Mentoria. 3. Growing this counsellor community through referrals and other means in the cities that Mentoria has launched in. 4. Ensuring that Mentoria is in touch with each one of our counsellors, consistently asking for and giving feedback. What do you need to apply for this role? 1. 3-5 years of talent acquisition experience. 2. Fluent communication Skills 3. Process Driven attitude 4. Comfortable with travelling to different cities in India for counsellor training workshops and relationship management. 5. A driving passion that will help you collaborate with us to achieve our nation transforming ambition. What is in it for you? - Flexible work hours - 2 weeks paid time off - Health Benefits - Performance Bonus - Free entry onto the Mentoria ecosystem for any students in your immediate family that are looking for career guidance. - A super creative and motivational work environment. - Monthly budgets to buy books of your choice.

We are looking for go getter who can handle our B2B sales. Its a field job based in Pune. Take complete responsibility of business development for one of our product. its an exciting opportunity for passionate youths to work with like minded people. Need excellent communication skills, Email skills, presentation skills. Salary + Incentives.

Getting in touch with prospective clients/companies through various online sources and develop business Generation, negotiation, and conversion of business leads Maintaining a record of all the leads. Preparing sales proposal for the main team. Replying to customer requests and proposals. Provide customer feedback Building collaborations, outreach, partnerships and driving value Assisting founders in strategy development, appraisal, and execution Executing consulting projects and interacting with external clients Research, analyze, comprehend and process relevant industry information