Customer Support

Responsibilities:

● Prospect and identify potential customers through various channels, including cold calling, email campaigns, social media, and online research.

● Qualify leads to determine their potential as prospective customers.

● Conduct outbound calls to educate prospects about our products or services, understand their needs, and set up appointments for the sales team.

● Build and maintain a pipeline of qualified leads, ensuring accurate and up-to-date information

● Collaborate with sales executives to develop effective sales strategies, including lead generation tactics, target market analysis, and competitive research.

● Continuously learn about our products or services, industry trends, and competitors to effectively communicate value propositions to potential customers.

● Meet or exceed monthly and quarterly targets for lead generation, appointment set, and qualified opportunities.

● Provide regular reports and updates on key performance metrics, such as call activity, conversion rates, and revenue generated.

Brief : We are looking for a talented and competitive Sales Development Manager that thrives in a quick sales cycle environment and has prior experience with Tech SaaS products and services. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls, in person meets every day.

Market : Our prospects include small sized service organisations (under 100 employees)

Responsibilities

• Learn & understand our product and our prospective clients well.
• Understand customer pain points, requirements and correlate WoCo solutions, value offerings with customer requirements.
• Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.
• Respond, engage and qualify inbound leads and inquiries.
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
• Execute planned sales activities and develop a target list of high potential new customers.
• Resolve customer complaints regarding sales and services.
• Establish and maintain positive business and customer relationships.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects.
• Manage customer queries on call and email.
• Collaborate within team members and other departments.
• Generate reports on new sale, target achievements, issues to the management.
• Get feedback and improve constantly.

Requirements

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
• Proven sales development experience, preferably at an Internet startup or SaaS industry.
• Track record of over-achieving quota.
• Savvy with LinkedIn sales navigator, and CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritize and manage time effectively.
• 2+ Years Experience

Key responsibilities:

1. Use a personalized and need-based selling approach to consult and convert prospective customers into paid customers for Byju's premium

2. Understand the core learning needs of students through conversations with parents and align program offerings accordingly via phone, email, and text

3. Address customer objections in a consultative manner to successfully close sales

Who can apply

1. Candidates fluent in English & Hindi languages

2. Candidates willing to work from the office

3. Candidates should have a laptop

4. Candidates below the age of 30

5. No regular students allowed

Salary

Probation: Duration: 3 months

Salary during probation: ₹16,000 /month

After probation:

Annual CTC: ₹ 7,00,000 - 8,00,000 /year

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

Job Description:

Position: Business Development Executive

Exp: 2+ Years of experience

Skills:

• Must have strong knowledge of freelancing site Upwork.
• Must have inside-out knowledge of Upwork algorithms and have great sense and command on Upwork.
• Excellent Analytical & Communication Skills (Written and Oral).
• Email Etiquette, Proposal Writing, Follow-up, and Requirement Gathering.
• Must be aware of client details analysis.

Our client in Education startup is looking for an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.

* Create awareness of various programs conducted by the company to teachers from various schools, colleges, University

* Drive participation for various paid or unpaid Webinar programs

* Advise potential participants on our Executive and Certificate Programs

* Maintain market and competitor awareness, developing and presenting ideas for new opportunities.

* Follow-up on warm and hot leads via calls, emails, WhatsApp messages, SMS etc.

* Lead Generation

* Responsible for the entire Sales Cycle which includes engaging customers via phone calls, product demonstration, sales closing, and post-sales relationship management.

* Help customers understand and imagine the possibilities and potential that our platform provides to them

* Taking up revenue responsibility. 

Looking For Rocket Singh, Who can Make us fly.

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. 

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity.Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Exp : 1 yr + Minimum. 

Job Summary:

• To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
• To manage time and work flow and create effective client meeting plans.
• To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• Will be responsible for key client retention, per key client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• Ensure High Class Service delivery to identified key clients.
• Closely monitoring of work in progress, customer complaints and accounts receivables.
• To ensure that all payments are collected as per the companies payment terms.
• Ensure adherence to sales processes and requirements.
• Achievement of monthly, quarterly & yearly business plan.

Knowledge:

Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.

Here's what you'll do day-to-day:

•  Actively seeking out new sales opportunities through networking and social media.
• A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
• Demonstrating and presenting products and services.
• Account management for key clients of the organisation.
• Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

• People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
• Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
• A person who is articulate, organized, detail-oriented, and has the ability to multitask.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

Requirements

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bachelor degree in any domain
• He has experience of at least of 3 years filed of banking, insurance and microfinance.

• Professional cold calling to convert suspect lead to prospect quality lead.
• Schedule business development meetings with prospective clients Email company profiles to prospective clients.
• Call on leads.
• Promote company services features with precise presentation and identify client requirements in the meeting.
• Share email quotation and the rate bifurcation.
• Ensuring adherence to SGB levies and Guidelines.
• Rapport building, Convincing and negotiating, and a strong follow-up to confirm the business with the client.
• Update new client details in the system and share them with the team.