Customer Support

Job Title : Node.js Developer / Backend Developer

Experience : 4+ Years

Job Location : Mumbai – Andheri

Work Mode : Work From Office (5 Days a Week)

Job Type : Full-time Opportunity

Role Overview :

We are seeking an experienced Node.js / Backend Developer to design, develop, and maintain scalable backend systems.

The ideal candidate will have strong hands-on experience with Node.js, Nest.js, relational and NoSQL databases, and AWS cloud services.

You will work closely with frontend developers, DevOps, and product teams to deliver secure, high-performance, and reliable backend solutions.

Mandatory Skills : Node.js, Nest.js, MongoDB, PostgreSQL, AWS, REST API development, strong backend fundamentals.

Key Responsibilities :

• Design, develop, and maintain scalable backend applications using Node.js & Nest.js

• Build and manage RESTful APIs and backend services

• Work with MongoDB and PostgreSQL for efficient data storage and retrieval

• Develop cloud-ready applications and deploy them on AWS

• Ensure application performance, security, and scalability

• Write clean, well-documented, and maintainable code

• Participate in code reviews and follow best engineering practices

• Troubleshoot, debug, and optimize existing applications

• Collaborate with cross-functional teams for end-to-end delivery

Required Skills & Qualifications :

• 4+ years of experience in Backend / Node.js development

• Strong hands-on experience with Node.js and Nest.js

• Experience working with MongoDB and PostgreSQL

• Good understanding of AWS services (EC2, S3, RDS, etc.)

• Experience building RESTful APIs

• Understanding of backend architecture, design patterns, and best practices

• Strong problem-solving and debugging skills

• Familiarity with version control systems (Git)

Good-to-Have Skills :

• Experience with microservices architecture

• Knowledge of Docker and CI/CD pipelines

• Exposure to message queues or event-driven systems

• Basic understanding of frontend-backend integration

The candidate must have at least 5+ years of experience in B2B SaaS or enterprise technology sales from overall experience.

* US enterprise sales experience is preferred, with strong exposure to US enterprise sales cycles.

* The candidate must have deep experience in enterprise sales, handling large, complex, multi-stakeholder deals.

* The candidate must have driven $5M+ in annual enterprise revenue (preferably $10M+).

* The candidate must have 2+ years of people leadership experience.

* The candidate must have managed a sales team of 10+ members, including AEs and SDRs.

* The candidate must have hands-on experience building, executing, and scaling sales strategies.

* The candidate must have experience managing both inbound and outbound sales motions.

* Background in cybersecurity, deep tech, or complex technical products is preferred.

* Experience with VAR, multi-product, or consultative enterprise sales is a plus.

* The candidate must be comfortable leading revenue across global regions, with the US as the primary focus.

* The candidate must be based in Bangalore or willing to relocate.

Manage end to end travel plans pan India efficiently and cost-effectively – airlines, trains, transport, and hotels.  Negotiate on best rates through vendors every time there is a travel occurrence.  Communicate with the person travelling regularly to keep them updated on logistics.  Manage emergency changes/cancellations in a professional and calm manner.  Handle visa applications and formalities promptly.  Handle all incoming travel requests and the processes that follow after.

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members

Requirements

• Hands-on backend web development experience.
• Proficient knowledge of a backend programming language and an in-depth understanding of web development.
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments.
• Capability to integrate multiple data sources and databases into one system.
• Proven experience managing the hosting environment, including database administration and scaling an application to support load changes.
• Ability to set up and administer backups, data migration, transformation, and scripting.

Skills

• Coding (HTML/CSS3)
• Debugging
• Programming (JavaScript, PHP, Magento, OOPs,)
• PHP Framework
• Analytical Skills
• Web Development
• API

Sr Android Developer - Job Description About The Role CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.

Responsibilities ● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes

Essential Qualifications ● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Please find the JD Below:

Job title- ATL/Technical Lead

Experience

1. Must have experience
   1. Extensive product development experience
   2. 5-10 years experience in back end Java Development
   3. Possess advanced knowledge of object-oriented design and development (OOA/OOD). 
   4. Team task assignment, mentoring and helping resolve issues 
   5. Self-starter, ability to work with minimal supervision.
   6. Skilled at working collaboratively in a team-oriented environment. 
   7. Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
   8. Excellent debugging skills

1. Good to have
   1. Experience in SOA and microservice deployment model.
   2. GWT development experience
   3. Experience of working in an Agile development model
   4. Mixed experience in different type of organizations - product start up and large enterprises

Other Skills

1. Strong Analytical skills
2. Acumen for understanding customer's business goals
3. Process oriented- Following current processes and partner in process improvement.
4. Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
5. Ability to juggle multiple development and design tasks simultaneously.