Customer Support

Job Title: Digital Automation Engineer 

Experience: 3+ Years

Location: Remote

Role Summary

We are looking for an Automation Engineer to design and build solutions that eliminate manual tasks within production support operations. This role is primarily focused on automation engineering, with secondary exposure to production support. The ideal candidate will also have hands-on experience with AWS, CI/CD pipelines, and Slack integrations to support modern automation and DevOps-driven workflows.

Key Responsibilities

• Build and deploy automation solutions using Python/Java/Node.js or RPA tools
• Automate monitoring, alerts, reporting, and reconciliation processes
• Integrate systems via REST APIs, database connections, and file-based workflows
• Identify and optimize manual support processes through automation
• Support L2/L3 production activities, including incident triage and RCA
• Work with monitoring tools such as Splunk and Grafana for log analytics and dashboarding
• Support releases, deployments, and environment-related activities
• Build and maintain CI/CD pipelines using tools like Git, Jenkins, GitHub Actions, or similar
• Develop AWS-based automation (Lambda, CloudWatch, S3, API Gateway, IAM workflows, etc.)
• Create automation workflows integrated with Slack for notifications, approvals, and operational triggers
• Collaborate with DevOps and Cloud teams to ensure scalable, secure automation design

Required Skills

• 3–5 years of experience in automation, scripting, or software engineering
• Strong coding skills in Python, Java, or JavaScript
• Hands-on experience with REST APIs, JSON, SQL
• Exposure to monitoring platforms like Splunk and Grafana
• Basic understanding of production support and ITIL processes
• Experience working with ServiceNow or other ITSM platforms (preferred)
• Practical experience working with AWS cloud services
• Experience building CI/CD pipelines using modern DevOps tools
• Experience implementing Slack integrations using bots, webhooks, or API-based workflows

Preferred Qualifications

• Experience with event-driven automation
• Exposure to containerization (Docker/Kubernetes)
• Knowledge of security best practices in automation and cloud workflows

Description

JOB DESCRIPTION – SENIOR ANALYST – DATA SCIENTIST 

Key Responsibilities ·       

Work with business stakeholders and cross-functional SMEs to deeply understand business context and key business questions·       

Advanced skills with statistical/programming in Python and data querying languages (e.g., SQL, Hadoop/Hive, Scala)·       

Solid understanding of time-series forecasting techniques·       

Good hands-on skills in both feature engineering and hyperparameter optimization·       

Able to write clean and tested code that can be maintained by other software engineers·       

Able to clearly summarize and communicate data analysis assumptions and results·       

Able to craft effective data pipelines to transform your analyses from offline to production systems·       

Self-motivated and a proactive problem solver who can work independently and in teams·       

Connects both externally and internally to understand industry trends, technology advances and outstanding processes or solutions·       

Is collaborative and engages (strategic & tactical. Able to influence without authority, handle complex issues and implement positive change·       

Work on multiple pillars of AI including cognitive engineering, conversational bots, and data science·       

Ensure that solutions exhibit high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment ·       

Provide guidance and leadership to more junior data scientists, managing processes and flow of work, vetting designs, and mentoring team members to realize their full potential·       

Lead discussions at peer review and use interpersonal skills to positively influence decision making·       

Provide subject matter expertise in machine learning techniques, tools, and concepts; make impactful contributions to internal discussions on emerging practices·       

Facilitate cross-geography sharing of new ideas, learnings, and best-practices 

What We Are Looking For 

Required Qualifications ·       

Master's degree in a quantitative field such as Data Science, Statistics, Applied Mathematics or Bachelor's degree in engineering, computer science, or related field. ·       

4 – 6 years of total work experience as data scientist or analytical role, with at least 2-3 years of experience in time series forecasting·       

A combination of business focus, strong analytical and problem-solving skills, and programming knowledge to be able to quickly cycle hypothesis through the discovery phase of a project ·       

Strong experience in Time Series Forecasting and Demand Planning ·       

Advanced skills with statistical/programming software (e.g., R, Python) and data querying languages (e.g., SQL, Hadoop/Hive, Scala) ·       

Good hands-on skills in both feature engineering and hyperparameter optimization ·       

Experience producing high-quality code, tests, documentation·       

Understanding of descriptive and exploratory statistics, predictive modelling, evaluation metrics, decision trees, machine learning algorithms, optimization & forecasting techniques, and / or deep learning methodologies·       

Proficiency in statistical concepts and ML algorithms·       

Ability to lead, manage, build, and deliver customer business results through data scientists or professional services team·       

Ability to share ideas in a compelling manner, to clearly summarize and communicate data analysis assumptions and results·       

Self-motivated and a proactive problem solver who can work independently and in teams·       

Outstanding verbal and written communication skills with the ability to effectively advocate technical solutions to engineering and business teams 

Desired Qualifications ·      

Experience working in one or multiple supply chain functions (e.g., procurement, planning, manufacturing, quality, logistics) is strongly preferred ·       

Experience in applying AI/ML within a CPG or Healthcare business environment is strongly preferred ·       

Experience in creating CI/CD pipelines for deployment using Jenkins. ·       

Experience implementing MLOPs framework along with understanding of data security·       

Implementation on ML models·       

Exposure to visualization packages and Azure tech stack.  

Must have skills

Python - 2 years

Data Science - 4 years

SQL - 2 years

Machine Learning - 2 years

Nice to have skills

Data Analysis - 4 years

Time Series Forecasting - 2 years

Demand Planning - 2 years

Hadoop - 2 years

Statistical concepts - 2 years

Supply chain functions - 2 years

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

We are looking to hire an experienced .NET Developer to help us keep growing. If you're hard-working and dedicated, Sumedha Softech is an ideal place to get ahead. Apply today!

Key Skills: .NET MVC/Core, SQL Server, EF

Experienced Required: 3 - 4 years

Responsibilities for Dot Net Developer

● Write clean, scalable code using. NET programming languages

● Develop technical interfaces, specifications, and architecture

● Use and adapt existing web applications for apps

● Create and test software prototypes

● Develop client displays and user interfaces

● Assist software personnel in handling project-related work and other requirements

● Coordinate with other software professionals and developers

Qualifications for Dot Net Developer

● Familiarity with the C#, ASP. NET MVC, Net core, Entity Framework & SQL Server.

● MCA/BCA/B.tech in Computer Science or a related field

● Knowledge of creating views, functions, triggers, and stored procedures

● Writing optimized SQL queries for integration with other applications.

● 3+ years of relevant experience in. Net

● Knowledge of Bootstrap and Angular is a plus.

● Excellent troubleshooting and communication skills

● Knowledge of REST and RPC APIs

Roles and Responsibilities

Build websites using WordPress

Write coding using HTML and CSS

Design new features for existing websites.

Customize themes to meet existing website requirements

Web Technologies/scripts: AJAX, HTML HTML 5, XHTML, CSS 3, JavaScript, Json-LD, DHTML,

XML/Web Services, XSLT, Soap, NUSOAP, CSS Webkit

Webservers: Apache, IIS, WAMP, XAMMP

Editors: Macromedia Dreamweaver, Notepad++, Text pad.

Versioning Tools: SVN, CVS, VSS, TortoiseCVS.

Operating Systems: Linux, Windows 7, Windows Vista, WINDOWS XP.

CMS: Joomla, Mambo, Drupal, Wordpress

Web Editors: FCK, TinyMCE

Administrative Tools: PhpMyAdmin, Navicat, SQLYOG, Toad

Framework: MVC, CodeIgniter, Zend, CakePHP

Languages PHP4/5

Databases: MySQL4/5, SQL SERVER, Oracle

• Well versed with Programming Languages C, C++
  
• At least 2 years of experience working in projects in CAD/CAM or 3D graphics APIs like OpenGL, OpenGL-ES, or WebGL, etc.
  
• Good hold on Geometry
• Able to work independently as needed .
• Able to participate and drive in customer scoping sessions, able to do designs and design reviews, code reviews etc.
• Good communication and client facing skills
• Quick learner 
• Self-driven person
• We are looking for someone who can join soon

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT

Role- Software Development Engineer-2

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

You write high quality, maintainable, and robust code, often in Java or C++ or C#

You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.

You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

You solve problems at their root, stepping back to understand the broader context.

You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.

You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.

You recognize and use design patterns to solve business problems.

You understand how operating systems work, perform and scale.

You continually align your work with Amazon’s business objectives and seek to deliver business value.

You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.

You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

Bachelors or Masters in Computer Science or relevant technical field.

Experience in software development and full product life-cycle.

Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.

Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.

Proficiency in SQL and data modeling.