Customer Support

at Mindtickle

Posted by Vipul Kalia

Greetings from Home Cafes. About Home Cafes: We are a platform that help hosts convert their existing unique spaces into cafes. The hosts benefit in using their space to promote their products/ services and it provides an additional income to them. To the customers, we provide unique themed cafes with themes ranging from pets and heritage to food and music. We vision to see people finding never before seen places in the city where they can hang around and really enjoy those mini-breaks that they take in their ever-hectic life. And this experience gets even better when we travel to a new city for a vacation or for work. We would like to start a revolution what we term as " Intra-city tourism". Job description: As the first member of our company, you would be considered more like a co-founder/partner rather than an employee. Our company is on a dramatic scaling period and hence we are looking for a dynamic person who understands our vision and can ideate with us. You will have the following roles: 1) Helping our existing clients to finish their set up 2) Handling any issues faced by clients and customers 3) Handle our social media 4) Get more clients and develop the business 5) Be involved in building our website and app. What we are looking for: 1) Proven experience in getting more clients. 2) Proven experience in crisis management 3) Proven experience in build, measure, learn feedback loop. 4) Experience in business development role in previous startups . CTC: We are looking for someone on the long term basis. We would like to provide 10 % equity of our company along with a salary to begin with. Hence, the salary would start low and as we see you grow the company, the CTC will exponentially increase along with it.

1. Analysing customer requirements and providing them solutions as per their needs while developing trust and long-term relationships 2. Achieving sales targets by acquiring new clients and growing business from existing clients 3. Creating database of existing and new clients 4. Understanding and managing personal performance on daily basis 5.Be a go-getter, and have a passion for your work and be a team player 6.Very good communication skills

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

SocietyNow - Business Development Manager / Executive : 1 to 3 Years We are looking for Business Development Managers for Mumbai / Pune / Maharashtra . Our ideal candidate comes with 1 to 3 years of strong business development experience. He/ She is expected to achieve aggressive business development efficiencies to drive Sales & Marketing of the Product and understand the Overall Sale Procedure to Achieve the required Profits for the Organisation. More about us: SocietyNow is a Technology Solution to Enhance User Experience in a Gated community which aligns to the Community requirements for Facility & Security Management as a whole. Currently we are based out of Pune and are expanding to other geographies. The product has been designed and Executed considering requriements from residential Housing / Security agencies and Gated Appartment Housing. The Product is funded and Developed by 4 Partners who have Background of Entrepreneurship and have hands-on Experience in Multiple domains . Founded by Alumni of Regents Business School, Boston University , NICMAR. Roles & Responsibilities - Building Sales Funnel - (Generating Leads) - The BDM should get the right contacts of residential complex either from Scouting - Visiting Apartment complex and meeting the Facility Managers /Residents, Procuring Databases- Online & Offline, Builders & Security Agencies . - Fix meetings - The BDM will be responsible for arranging meetings for SocietyNow demo and discussion. The meeting should be fixed at a convenient time suggested by the client. Unless absolutely necessary, do not ask the potential client to change the day/time. Here are few examples of right individuals for meetings: - A resident who is keen to know about SocietyNow and will connect you to Association members. - Member of Association. - Facility Manager who will then connect you to Association members - Key decision maker in an RWA. - Builders & Real Estate Companies who are running the MC's at new apartments - Product Demo - The BDM should be well versed with the entire product suit to conduct a face to face demo session. Based on the level of person in the meeting, Sales/Marketing Head (Karan) may also join the BDM to help him convert the client. - KYC - a BDM is expected to get maximum information about the prospect before the meeting - Information should included - Number of Flats/Villa's in the apartment, Number of Security Guards, PABX availability ( working condition of the phones, connectivity issues, cost an apartment pay for the same), Security issues residents are facing, the entire workflow of the gate etc- all this information can be obtained from the guards/ residents walk-ins etc) - Follow up and Relationship Building - The BDM should try to build a very good relationship with the decision makers of the management committee, also needs to be in constant touch with the MC, so that they do not lose interest in the offering until the deal is finalized. - Close the deal - The Demo meetings should result in a closure of the sale, with the right level of approvals in the management, because if the decision is not taken after the demo, the closure cycle will get very long and it will lead to increase in constraints. - Contract signing & Payment Confirmation - Once verbal approval from client, get the contract up to date and execute signing with them, also get the payment confirmation - (Date on which the payment will be done) - Email introduction prior to the start of deployment - Send a welcome mail to the client along with introductory collateral in a pre-drafted format. Details to be covered in a separate document. This will include handover to Client's account manager and be introducing accounts manager to the client. - Follow up with accounts manager - BDM to ensure that the deployment is complete and MC is satisfied with the process. - Solicit References - after the product is successfully deployed, the BDM should meet the MC members and request for references of their friends and relatives staying at another complex. a happy customer can really refer you the other customers who are of the same TG and can influence a lot in the deal closure. - Keep CRM database up to date - the CRM data should be up to date such that one can pull metrics on different stages of lead conversion any time. - Keep Contract database up to date - ensure that specifics & economics of the deal is up to date in the Contract and Invoice database/system - Training of security guards of SocietyNow societies. - Troubleshooting of device issues in SocietyNow societies. - Field visits to ensure proper usage of app. EmploymentType: Full Time Industry:Internet/Dot com/ISP Salary: Rs.7,000/- to Rs.12,000/- + Incentive / Bonus on every conversion. Function:Sales/Business Development Experience:2 - 4 Years

Getting in touch with prospective clients/companies through various online sources and develop business Generation, negotiation, and conversion of business leads Maintaining a record of all the leads. Preparing sales proposal for the main team. Replying to customer requests and proposals. Provide customer feedback Building collaborations, outreach, partnerships and driving value Assisting founders in strategy development, appraisal, and execution Executing consulting projects and interacting with external clients Research, analyze, comprehend and process relevant industry information

Should have good communication skills & experience in lead generation.

Job Description This is an opportunity to be part of a team that has built India's first and perhaps the only robo-advisory investment platform. Our platform brings the power of Machine Learning Algorithms to wealth management. And this role gives you the opportunity to be the face of these algorithms for the rest of the world! It's a challenging and yet a super exciting role. You will be building your own client base by selling our wealth solutions. It will be challenging because the learning curve will be steep. Within six months of joining, you will know the ins and outs of the wealth management practices. In fact, you will be better than the wealth managers working for those big fancy banks. Just ask our existing bunch of wealth managers! It will be exciting because you will be selling wealth solutions that is currently not being offered by anyone else in India. You will be part of a team that is changing the paradigm of wealth management industry in the country. And not just a “part”, but one of the leading faces of it. Anyone looking to build a long and a successful career in the Investment Banking space, this role is for you. What are we looking for: • Young bright individuals with entrepreneurial zeal. • Prior experience in wealth management/investment advisory is a bonus but not really required. • A decent aptitude for numbers. No, we don’t expect you to be a Ramanujan but just someone who is not scared of numbers. • Talking to people should excite you • Relatively good communication and language skills. End of the day, you will be talking and communicating a lot. What this job offers: Apart from a market salary of INR 3 lac to 4.2 lac pa, there are 3 other big components that should really excite you: 1. A very lucrative incentive structure linked to your performance. Just ask around about the bonuses in the wealth management industry! 2. But what should excite you more is a fairly gracious amount of ESOP that this role will offer. This will allow you to own shares in the fastest growing (and funded) robo-adviosry platform in India. 3. And perhaps what should excite you the most is the amount of learning that this role entails. As already stated, you will be better than most experienced wealth managers in big fancy banks. That’s our promise! Important rule for applying: The most important rule is that you have read the above JD and are excited about this opportunity. Therefore, along with the normal application, you must drop in a mail to shubham@finpeg.com with a brief cover letter that mentions the following: 1. Your background 2. Why do you think you are suitable for this role? 3. What excited you about this role? Applications without this cover letter will not be accepted. What We're Building India’s investment advisory landscape is saturated with players that claim to be doing robo-advisory, but what they all essentially do is to help customers set up SIPs in top rated funds. Instead what Finpeg brings to table is NOT SIPs, but a set of cutting edge investment strategies, tailored to address unique requirements of each investor. For e.g. SIPs have no relevance for a retired person who has received a one-time influx of retirals and is looking to generate the highest possible monthly income from his retiral proceeds. Finpeg’s cutting edge monthly income algorithm helps such customers generate a steady monthly cash flow that’s up to 75% higher than what bank FDs yield. It’s thanks for such unique algorithms that we are today growing at a pace unheard of in the industry. Finpeg crossed an AUM (Asset under Management) of Rs. 75 crores within just 30 months of going live, making us the fastest investment advisory startup in the country to cross this milestone.

1. Concept selling 2. Contacting potential clients through calls, emails and meetings 3. Lead generation, Cold calling, creating reports 4. Client Servicing / Managing 5. New client acquisitions 6. Achieving given targets for fixing client meetings 7. Capable of achieving their revenue targets 8. Creating sales reports - Weekly, Monthly and Quarterly

We are looking for go getter who can handle our B2B sales. Its a field job based in Pune. Take complete responsibility of business development for one of our product. its an exciting opportunity for passionate youths to work with like minded people. Need excellent communication skills, Email skills, presentation skills. Salary + Incentives.

Summary of the Role: The candidate will be responsible for forming and maintaining partnerships with new clients as well as collaborators, which include freelancers, agencies and industry professionals. S/he plays a key role in our company’s growth strategy and outreach. If you have strong communication and multitasking skills, apply now! Qualifications Required: ● Strong command over English ● Good communication and negotiation skills ● An outgoing attitude along with well-honed pitching skills ● Ability to work with deadlines and manage time effectively ● Well-developed collaboration skills to work with cross-functional teams ● Strong attention to detail ● Proficiency in Microsoft Word, Excel and PowerPoint Education and Expertise Required: ● Graduate/Post-graduate in relevant fields (marketing, business, advertising, communications) ● 0 – 1.5 years of work experience (preferred) Salary range: As per industry standard, based on qualification and experience. Incentives can be provided to candidates with past experience.