Digital Product Designer at Copods · Pune · 3 - 6 years · ₹8L - ₹25L / yr · Profitable · Posted 18 Aug 2023

The Visual Experience Designer will play a pivotal role in inspiring customer and user delight, as
well as consistently push edges of the discipline, growing self and company brand value.
What you can gain-
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work on projects that push the boundaries of technology for a diversity of industries, touch- points, and mediums
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exposure to and involvement with many parts of the design process: research, collaborative brainstorming, storyboarding and strategy, visual mockup design, prototyping micro moments, working with engineering
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work with people from diverse backgrounds and cultures
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experience the entire journey of the product lifecycle from ideas on the canvas to its
functioning in reality, and moments that allow the community to pause and connect
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nurture yourself as an expert consultant
Value you can achieve-
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use the language and power of visuals for crafting meaningful connections between the brand, product, and its users
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wear multiple hats; from being a team lead, to a team player, and an individual contributor
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shaping desirable, feasible, and viable experience design outcomes strategically aligning
brand, product, and user goals
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taking a methodical approach that uses empathy, innovative thinking, and a rationale
mindset to solve critical business problems
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exploring divergent concepts, and converging meaningful insights for weaving practical and
delightful product experiences
What will be needed-
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a passionate design practitioner, who is self taught or with bachelors/masters degree in design
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5 years and above of relevant industry experience with a strong showcase of shipping B2B and B2C products
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a good listener, receptive to feedback, and clear in articulating the impact of your design in verbal and visual presentation i.e. mood-boards, brand and product story (grid, iconography, typography, color strategy, ...) visual mockups, clickable prototypes, design systems
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collaborate with UI development teams for a pixel-perfect implementation of the envisioned ideas keeping in mind industry best practices for performance, adaptability, and accessibility
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be proficient in designing experiences for multiple platforms (desktop, web, mobile)
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be conversant with the digital product industry landscape, the experience design trends and
its mindful application in your design solutions
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have the ability to seamlessly work from remote locations, and with remote cross-functional
teams, in an agile environment
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be proficient with popular design, collaboration, and prototyping tools
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active interest and demonstrated experience in thought leadership (events, conferences,
webinars, papers, blogs, etc.) will be a big plus.

About Copods
About
Copods is an experience focussed, digital product design and front-end engineering services company. We are on a steep growth trajectory with global partnerships. Our goal is to shape practical and meaningful human-centric experiences that are desirable, feasible, and viable.
Job Description
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Working Days: Monday to Friday (5 Days)
Working Hours: 9:00 AM – 5:00 PM
Experience: 0–1 Year (Freshers are welcome to apply)
Role Summary
We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.
Key Responsibilities
Respond to customer queries via email, WhatsApp, phone calls, and support tickets.
Assist customers with product onboarding and provide basic product demonstrations.
Coordinate with internal teams to resolve customer issues.
Follow up with customers to ensure timely issue resolution and satisfaction.
Collect customer feedback and share insights to improve the customer experience.
Maintain accurate records of customer interactions in CRM or support tools.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.
Freshers are welcome to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Good verbal and written communication skills in English.
Comfortable communicating with customers via calls, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Positive attitude, willingness to learn, and strong problem-solving skills.
What We Offer
Training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS startup.
Performance-based incentives.
Career growth opportunities.
A collaborative and supportive work environment.
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Key Responsibilities
• Develop, test, debug and document new and existing components to ensure that our software meets business, quality and operational needs.
• Focus on scalability, speed, cross-browser compatibility, security, and availability of all applications and processes.
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- Experience with Version Control System
- Experience with Bug Tracking
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• Initiate/ participate in user research initiatives and insights to drive design decisions
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• Collaborate effectively with cross functional teams right from Design, Product Management, to
Engineering
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
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• Create design deliverables like customer journey maps, user flows, information architecture
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• Ability to rapidly prototype new products to flesh out the ideas and get feedback from clients
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deadlines.
• Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products.
• Should have the ability to thrive in ambiguity.
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
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Responsibilities:
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2.Candidates should have good learning abilities to learn new technology and domain.
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Designation : Customer Relationship Executive |
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Job Role : Outbound Voice Process. |
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Job Location: Andheri,Sakinaka |
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Eligibility Criteria : - |
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Minimum - HSC Pass |
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SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply) |
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Between 18 - 40 years of age |
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Fixed shifts - 7 PM to 4 AM (Fixed night shift) |
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5 Days Working, Fixed Saturday & Sunday Off * |
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Drop and training will be provided |
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No. of vacancy – 50+ |








