Digital Product Designer

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

.BUSINESS DEVELOPMENT EXCUTIVE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

Position: Senior Backend Developer: Ruby On Rails

At ReDesyn we’re building a creator economy PaaS that turns creators into creator-preneurs by enabling commerce & fan monetisation features for them in a creator super app! With 10k+ creators and 100,000+ customers, we're expanding our team & looking for experienced professionals to join us in Thane.

Details:-

Package: 15-18 LPA

Travel to Thane: Mandatory, Mon-Sat 10 am to 7 pm.

Work Experience: 3+ years

Joining: within 30-60 days

JD:-

ReDesyn is seeking a highly skilled senior Ruby on Rails Developer to join our dynamic team. As a Ruby on Rails Developer, you will play a crucial role in managing data interchange, maintaining our central database, and ensuring optimal server-side performance to meet front-end demands.

Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Ruby code.
• Integrate data storage solutions seamlessly.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Identify and resolve bottlenecks and bugs effectively.
• Contribute to code quality, organization, and automation efforts.

Requirements:

• 3-5 years of experience as a Ruby on Rails Developer or similar role, with software development and infrastructure knowledge as a plus.
• Proficiency in Ruby on Rails, along with standard libraries like RSpec and Devise.
• Strong grasp of Ruby syntax and its nuances.
• Solid understanding of object-oriented programming.
• Familiarity with server-side templating languages (e.g., Liquid, Slim).
• Knowledge of server-side CSS preprocessors.
• Basic understanding of front-end technologies, including JavaScript, HTML5, and CSS3.
• Familiarity with MVC, Mocking, ORM, and RESTful concepts.
• A passion for writing clean, readable Ruby code.
• Ability to integrate multiple data sources and databases into a cohesive system.
• Understanding of fundamental design principles for scalable applications.

If you are a talented Ruby on Rails Developer with a passion for building high-performance, responsive applications, we encourage you to apply. Join our team and be part of our exciting journey in building India's coolest pop culture creator super app.

Years of Experience required: 4 years (Min)

 Mandatory:-

·  At least 3 years of experience in database or BI developer role

·  Microsoft accreditation(s) preferred

·  Proficient at design and development of ETL using MS SQL Integration Services (SSIS)

·  Experience with common ETL Design Patterns

·  Proficient at writing T-SQL, stored procedures and functions

·  Proficient with analysis of data quality and data profiling

·  Experience with writing technical documentation and communicating database design

·  Experience working with an Agile team to create and develop operational processes and software

·  Experience developing ETL of OLTP data for analytical/BI reporting; ability to perform as OLTP DBA is a plus

·  Proficient in Excel BI Tools, XML, JSON and Version Control Systems (TFS experience is a plus)

·  Experience in OLAP schema modeling for DWH

·  Tableau desktop and Server experience is a plus.

• Bachelor’s/Master’s degree in Computer Engineering with 5+ experience writing high quality, efficient and maintainable code. Proficiency with Elixir or Erlang. Alternatively experience with at least two of Ruby on Rails, NodeJS, Python,Lisp/Clojure, Scala, Haskel or similar
• Proficiency with Typescript or Javascript using ReactJS, VueJS or similar.
• Good knowledge of SQL databases (PostgresSQL, MSSQL, Oracle or similar)
• Good knowledge of revision control system like GIT, SVN, TFS or similar
• Experience with NoSQL databases like InfluxDB, Prometheus, Elastic Stack, SOLR or similar is a plus.
• In depth knowledge of Linux would be a plus
• Exposure to schematic and layout design and understanding would be a plus.
• Experience working with the energy metering segment is a plus.

• The selected candidate will be handling software development activities in Elixir and Typescript
• Technical development activities as per client requirements and internal operational processes.
• Coordinate with multi geographical teams for technical development.
• Close coordination with Technical Support team to visit customers and understand requirements.
•  
• Maintaining/writing high quality code, tests and documentation

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Product Manager, you will be responsible for managing and taking of product end to-end: defining scope, developing requirements and product launch.

• Analysing customer needs/ markets, competitive offering and user requirements in depth
• Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
• Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
• Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.

What you need to have:

• MBA / B.E from Tier 1 Colleges (IIM / ISB / IIT /BITS)
• 2-5 years of product experience at a fintech company
• Prior experience in tech roles is a plus
• Comfort diving into data and deriving tangible insights
• Proven track record of shipping several high impact features end-to-end
• Prior startup experience is a plus    

About us:

Siply helps underserved masses inculcate savings behaviour to build a more productive and      financially secure country. Our Vision is to build the Digital Bank for 40 Crore Underserved Indians.

Company Link - https://siply.in/">https://siply.in/ 

About the Role: 
We are looking for a Product Designer who can demonstrate high agency and open to iterate rapidly. Should deeply understand customer problems and take on a multitude of roles that facilitate the creation of a solution.

Responsibilities: 

User Research:

• Advocate the customer.
• Gather insights and feedback.
• Evaluate user experience to affect strategy and roadmaps.
• Evangelise research in the organization.

Interaction Design :

• Solve problems through existing design patterns or facilitate problem-solving through new patterns.
• Create mockups and flows for the user interface.
• Document how these new patterns work.

Visual Design :

• Mastery and application of color, space, typography, iconography, illustration, and UX laws.
• Strong “taste” and aesthetics.
• Understanding of brand across different platforms.

Prototyping :

• Use prototyping tools like code, after effects, Framer, Origami, InVision.
• Implement one’s own flows and interactions.
• Test ideas in high fidelity.

Qualification:

• 3-4 years of experience in a related field along with a strong portfolio demonstrating past work experience in UI/UX design.
• Proficiency in using software such as Sketch, Principle, Figma, Zeplin, Marvel, Invision, Framer

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Responsibilities:

• You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market's potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Requirements:

• At least 2-4 years' experience in sales department.
• We're looking for a results-driven sales representative to actively seek out and engage customer prospects.
• Proven work experience as a sales representative.
• Excellent knowledge of MS Office.
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• BS/BA degree or equivalent.