Google DFP Expert

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

About the Role:

We are looking for a skilled and detail-oriented Data Analyst to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting large datasets to support data-driven decision-making across the organization. Proficiency in MongoDB and SQL is essential for this role.

Key Responsibilities:

• Collect, process, and clean structured and unstructured data from various sources.
• Analyze data using SQL queries and MongoDB aggregations to extract insights.
• Develop and maintain dashboards, reports, and visualizations to present data in a meaningful way.
• Collaborate with cross-functional teams to identify business needs and provide data-driven solutions.
• Monitor data quality and integrity, ensuring accuracy and consistency.
• Support the development of predictive models and data pipelines.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
• Proven experience as a Data Analyst or similar role.
• Strong proficiency in SQL for data querying and manipulation.
• Hands-on experience with MongoDB, including working with collections, documents, and aggregations.
• Knowledge of data visualization tools such as Tableau, Power BI, or similar (optional but preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Good to Have:

• Experience with Python/R for data analysis.
• Exposure to ETL tools and data warehousing concepts.
• Understanding of statistical methods and A/B testing.

1. Conceptualizing visuals that bring simplicity and user friendliness to complex user flows
2. Designing the visual identity of digital products.
3. Implementing strategy of typography, iconography, colors, layout
4. Creating responsive design comps on the basis of wireframes
5. Asking smart questions, taking risks and championing new ideas
6. Bringing expert opinion on best-practices, patterns and trends
7. Translating high-level explicit and latent requirements into functional user interfaces
8. Presenting designs and articulating design decisions
9. Communicating design rationale and maintaining consistency throughout the project
10. Executing designs as a part of software development teams

• Strive to make your work intuitive, compelling and a delight to see.
• Be a self-motivated team player with a positive, solution-oriented attitude
• Be dynamic and open to working in fast-paced, ambiguous and quickly changing environments
• Be open to receiving feedback and constructive criticism.
• Excellent verbal, written, and visual communication skills
• Expertise in standard UI/UX software such as Adobe XD, Photoshop, and Illustrator.
• A solid grasp of user-centered design (UCD), planning and researching, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Experience in Education Technology would be great

We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include:

1. Competitive Research and Market Analysis
2. Driving traffic to website to generate leads and tracking conversions, and key KPIs
3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion
5. Monitoring of Leads from all the Online Channels
6. Prepare online newsletters and promotional emails and organize their distribution through various channels
7. Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness
8. Manage SEO, SEM and Content Management
9. Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc)

Skills:

We are looking for someone who has exposure to the following:

• Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management.
• Must have excellent Oral and Written communication skills.
• Must have excellent understanding of digital marketing concepts and best practices
• Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads.
• Must have hands on experience in handling CRM’s and its integration with third party plugins.
• Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)