Digital Marketing Executive

Mandatory Requirements:

• Strong knowledge of HTML5, JavaScript ES6 and above.

• Expertise in styling with CSS3.

• In-depth experience with React or a similar front-end framework. Candidates with only hands-on experience will not be considered.

• The ability to design and create reusable UI components.

• Willingness to complete an online coding exercise as part of the interview process.

• Ability to write clean, maintainable, and testable code.

• Understanding of accessibility standards and experience implementing accessibility solutions.

• Experience with Git and version control practices.

• Good communication and collaboration skills.

Desirable Skills:

• Familiarity with Storybook.

• Knowledge of Sass/CSS in JS.

• Experience in developing a UI library with standalone components using React.

• Experience with modern front-end build tools such as Webpack and Babel.

• Knowledge of state management solutions – Context, Redux, Zustand.

• Understanding of server-side rendering and experience with related technologies such as Next.js.

• Familiarity with Agile development methodologies.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

We are a technology company operating in the media space. We are the pioneers of robot journalism in India. We use the mix of AI-generated and human-edited content, across media formats, be it audio, video or text.

Our key products include India’s first explanatory journalism portal (NewsBytes), a content platform for developers (DevBytes), and a SaaS platform for content creators (YANTRA).

Our B2C media products are consumed by more than 50 million users in a month, while our AI-driven B2B content engine helps companies create text-based content at scale.

The company was started by IIT, IIM Ahmedabad alumni and Cornell University. It has raised institutional financing from well-renowned media-tech VC and a Germany-based media conglomerate.

We are hiring a talented DevOps Engineer with 3+ years of experience to join our team. If you're excited to be part of a winning team, we are a great place to grow your career.

Responsibilities

●       Handle and optimise cloud (servers and CDN)

●       Build monitoring tools for the infrastructure

●       Perform a granular level of analysis and optimise usage

●       Help migrate from a single cloud environment to multi-cloud strategy

●       Monitor threats and explore building a protection layer

●       Develop scripts to automate certain aspects of the deployment process

Requirements and Skills

●       0-2 years of experience as a DevOps Engineer

●       Proficient with AWS and GCP

●       A certification from relevant cloud companies

●       Knowledge of PHP will be an advantage

●       Working knowledge of databases and SQL

Job Requirements

• Experience in ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel.
• Experience with browser-based debugging and performance testing software.
• Good understanding of HTML, CSS, ES6.
• Knowledge of Unit testing frameworks..

Job Responsibilities

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Generic Job Description for your easy reference:

• Manages day-to-day relations with the media, to include handling media queries, media interviews, and press conferences, preparing news releases and media kits, and promoting story lines; serves as the spokesperson on highly sensitive, complex or emergency situations.
• Provides direct and proactive advice, consultation, and assistance to the Head, public information matters, to include providing direct assistance in researching, providing information and developing messages.
• Cultivates and maintains knowledge of and relationships with key news media at local, state and national levels.
• Responds to and follows through on requests for information from the media and the public, determining appropriate, accurate response and appropriate university contacts for response; collaborates with the Custodian of Public Records to respond to requests for information in compliance with the Inspection of Public Records Act.
• Plans and disseminates internal and external communication of information through various media that is designed to keep public informed of accomplishments or points of view.
• Writes, edits, reviews and assures appropriate distribution of communication/public relations materials that have a wide impact including news releases, articles, speeches, on-line information services, and broadcast scripts; may oversee production and publication of communication/public relations materials and related communication.
• Gather, write, edit, coordinate and upload information for/to the web site; may assist with the design of consistent methodologies for the development of internet/intranet and new emerging technological communication resources.
• Leads or guides the work of a collaborative communication team as appropriate.
• Performs miscellaneous job-related duties as assigned.

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

• 1 - 3 years of experience in Automation Testing.
• Must have experience working with Automation Testing and Basic manual, POSTMAN, API Testing, Mobile Testing  and Jmeter.
• Good understanding of SLDC and STLC
• Design, write and execute detailed test Cases for web and mobile application
• Contribute ideas to improve our QA processes and best practices based on your extensive experiences.
• Work with development team to understand the underlying technology to improve the authored test cases.
• Execute the test cases and ensure that the product is adhering to the functional specs authored.
• Hands on Experience in Mobile Application (Android/IOS) end to end testing,
• functional and UI Testing
• Responsive Testing
• Experience using defect management tool
• Excellent Logical and Reasoning thinking must
• Excellent communication is a must