Digital Marketer

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Job Title : Data Engineer – Snowflake Expert

Location : Pune (Onsite)

Experience : 10+ Years

Employment Type : Contractual

Mandatory Skills : Snowflake, Advanced SQL, ETL/ELT (Snowpipe, Tasks, Streams), Data Modeling, Performance Tuning, Python, Cloud (preferably Azure), Security & Data Governance.

Job Summary :

We are seeking a seasoned Data Engineer with deep expertise in Snowflake to design, build, and maintain scalable data solutions.

The ideal candidate will have a strong background in data modeling, ETL/ELT, SQL optimization, and cloud data warehousing principles, with a passion for leveraging Snowflake to drive business insights.

Responsibilities :

• Collaborate with data teams to optimize and enhance data pipelines and models on Snowflake.
• Design and implement scalable ELT pipelines with performance and cost-efficiency in mind.
• Ensure high data quality, security, and adherence to governance frameworks.
• Conduct code reviews and align development with best practices.

Qualifications :

• Bachelor’s in Computer Science, Data Science, IT, or related field.
• Snowflake certifications (Pro/Architect) preferred.

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that

wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Junior Key Accounts Manager

Experience Level: 1+ years in Agency set-up

Location: Bangalore/ Gurugram/Mumbai, Onsite

Job Description: We are looking for a Junior KAM with experience in handling key accounts and developing new business for our company. This is the perfect opportunity for someone who is excited by

the prospect of growing with the company in a friendly environment and having a key role in the process.

Responsibilities:

● Handling Key Accounts and nurturing Business Relationships.

● Brand Life Cycle Planning & Management.

● Sales, Upselling & Cross-Selling Web and Digital marketing services/solutions including SEO,

Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

● Identifying opportunities for new business development through following up on leads and conducting research on target clients.

● Excellent presentation, pitches, proposal, negotiation, and customer relationship skills. Maintain an active schedule of prospecting calls.

● Plan and execute projects end to end (Starting from briefs to reports to billing).

● Negotiating and timely follow-up to ensure that the delivery is on time.

● Research the market and keep a close eye on market trends.

Qualities you'll bring :

● Proactive and a Self-starter.

● Knowledge about digital marketing and trends.

● Keen problem solver.

● Effective written and oral communication skills.

● Must be able to thrive in a fast-paced environment.

Experience:

● 1+ years in advertising.

● Prior experience of client handling and management

● Experience with direct client servicing at any Marketing Agency

● Excellent communication and presentation skills

● Broad understanding of the business development process

Title: KAM

Experience:3-5 Years

Location: Pune

Job Description

As a key account manager, you will play a crucial role in nurturing and enhancing relationships with our clients. Your primary focus will be on ensuring our clients successfully integrate and leverage our APIs and SDK solutions to transform their businesses and meet their strategic goals.

Responsibilities: 

• Manage and enhance customer relationships through proactive communication and strategic account management.
• Act as the primary point of contact for client inquiries, providing technical guidance and business insights related to our API and SDK products.
• Collaborate with clients to understand their business needs and objectives, ensuring their goals are met through effective use of our solutions.
• Conduct regular review meetings with clients to discuss their usage of our products, address any issues, and identify opportunities for additional services, including crossselling and upselling.
• Coordinate with internal teams, including sales, product management, and technical support, to advocate for client needs and ensure a seamless customer experience.
• Develop customer onboarding materials and provide training to clients on new features and updates.
• Monitor customer health metrics and develop strategies to enhance customer satisfaction and retention.
• Analyze customer data to report on successes and areas needing improvement, and provide strategic recommendations to both clients and internal teams.
• Drive increased revenue through effective crossselling and upselling techniques, identifying opportunities to expand client usage of existing products and introducing new product enhancements.

Requirements: 

• Bachelor's degree in Business, Finance, Technology, or a related field.
• 3-4 years of experience in customer success or account management, preferably in fintech, banking, or financial services.
• Strong understanding of APIs, SDKs, and their application in financial services.
• Excellent communication and interpersonal skills, with the ability to interact at all levels of an organization.
• Proven track record of fostering lasting customer relationships.
• Demonstrated ability to effectively drive customer growth and revenue through strategic crossselling and upselling.
• Experience in tech products, SaaS cloud products, and any role.
• Experience in dealing with Enterprise customers would be preferred.
• An understanding of SaaS and BFSI would be preferred.
• A basic understanding of APIs would be preferred
• Ability to manage multiple accounts and tasks with effective resolution of conflicting priorities.
• Ability to understand and communicate technical concepts to nontechnical audiences.

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

Job role:

As a data analyst, you will be responsible for compiling actionable insights from data and assisting program, sales and marketing managers build data-driven processes. Your role will involve driving initiatives to optimize for operational excellence and revenue.

Responsibilities:

• Ensure that data flows smoothly from source to destination so that it can be processed
• Utilize strong database skills to work with large, complex data sets to extract insights
• Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes
• Identify new internal and external data sources to support analytics initiatives and work with appropriate partners to absorb the data into new or existing data infrastructure
• Build tools for automating repetitive asks so that bandwidth can be freed for analytics
• Collaborate with program managers and business analysts  to help them come up with actionable, high-impact insights across product lines and functions
• Work closely with top management to prioritize information and analytic needs

Requirements:

• Excel
• Scrapping
• Medium Communication Skill (Spoken and written)
• SaaS industries knowledge
• Add Product
• Check Dodontdo
• Scrapping
• Work on Support Tickets (Resolve customers issue)

Technical Skills Required:

• A graduate in computers or Engineering from a reputed university. 
• Hands-on experience in Microsoft C#.Net technology.
• Hands-on experience in C#, WPF, MVVM architecture
• Knowledge of TCP/IP socket programming is a plus
• Strong in OOPs concept & SQL Server.
• Windows desktop application, Dot Net, C#, Entity Framework, WPF, XAML, Unity3D.
• Building structural and architectural domain knowledge, Automobile domain knowledge
• Microsoft certification on Azure (blob storage)
• Fair understanding of HTML, CSS, Web Application, Windows Store App, Design Patterns