Digital Marketer

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Description

Job Responsibilities

• Design and implement robust database solutions including

  • Security, backup and recovery

  • Performance, scalability, monitoring and tuning,

  • Data management and capacity planning,

  • Planning, and implementing failover between database instances.

• Create data architecture strategies for each subject area of the enterprise data model.

• Communicate plans, status and issues to higher management levels.

• Collaborate with the business, architects and other IT organizations to plan a data strategy, sharing important information related to database concerns and constrains

• Produce all project data architecture deliverables..

• Create and maintain a corporate repository of all data architecture artifacts.

Skills Required:

• Understanding of data analysis, business principles, and operations

• Software architecture and design Network design and implementation

• Data visualization, data migration and data modelling

• Relational database management systems

• DBMS software, including SQL Server  

• Database and cloud computing design, architectures and data lakes

• Information management and data processing on multiple platforms 

• Agile methodologies and enterprise resource planning implementation

• Demonstrate database technical functionality, such as performance tuning, backup and recovery, monitoring.

• Excellent skills with advanced features such as database encryption, replication, partitioning, etc.

• Strong problem solving, organizational and communication skill.

Description

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications. You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

Responsibilities

·      Contribute in all phases of the development lifecycle

·      Write well designed, testable, efficient code

·      Ensure designs are in compliance with specifications

·      Prepare and produce releases of software components

·      Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

Requirements

·      BS/MS degree in Computer Science, Engineering or a related subject

·      Proven hands-on Software Development experience

·      Proven working experience in Java development

·      Hands on experience in designing and developing applications using Java EE platforms

·      Object Oriented analysis and design using common design patterns.

·      Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)

·      Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)

·      Experience in the Spring Framework

·      Experience as a Sun Certified Java Developer

·      Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)

·      Experience with test-driven development

JOB DESCRIPTION: ANDROID DEVELOPER

We are seeking an Android Developer to help guide Remitbee into the future. In this role, you will be given an opportunity to help build and improve Remitbee android applications and business solutions alongside a small, but mighty team. We have interesting products and services planned for the future and want to add an Android developer to our talented team to lead the product development initiatives. If you are passionate about building Android apps for global clients and also to build your bright career, Remitbee is the place for you. We will provide a professional and respectable working environment along with tremendous opportunities.

Key Responsibilities:

·      Work with product owners and user experience teams to build high quality features that make users love our app by leveraging your knowledge in Android’s Material Design guidelines

·      Develop software that are reliable, maintainable and reusable because you have a thorough understanding of OOD principles

·      Stay current and competitive by keeping up-to-date with the latest Android platform capabilities and make relevant recommendations

·      Be mindful of best practices when it comes to securing data-in-transit and data-at-rest because your code protects our customer’s data.

Required Skills/ Qualifications:

·      3+ years experience developing native Android applications and 3+ years Kotlin experience (past co- op, personal projects, work experience, and more)

·      Understanding of Hilt code structure.

·      Thorough understanding of Object Oriented Programming concepts, Android application architecture and software design patterns

·      Experience with Android libraries and best practices when it comes to communicating with GraphQL and REST web services.

·      Hands on experience in Jetpack Compose.

·      Strong communication skills, ability to collaborate with stake-holders at different levels of abstraction (requirements, architecture and code)

·      Understanding of Agile Methodologies

·      Basic knowledge of writing unit tests.

Preferred Qualifications:

·      Knowledge of new and upcoming sdk components in the Android space

·      Good understanding of design patterns such as MVVM, Clean architecture.

·      Securing data using the Android Keystore

Roles & Responsibilities:

 3+ years of experience developing mobile apps.  Experiencing fine tuning applications to improve performance and memory utilization.  Thorough understanding of iOS development for iPhone, iPod Touch, and iPad devices.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch  Experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc.  String knowledge in Restful, SOAP APIs to connect iOS applications to back-end services  Strong knowledge of Storyboard, Autolayout, ARC.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch.  experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc  Experience with offline storage, threading, multitasking, and performance and memory tuning with  tools  (such as Instruments).  Understanding of Apple’s design principles and interface guidelines  Knowledge of low-level C-based libraries is preferred  Knowledge of Graph APIs is preferred.  Familiarity with cloud message APIs, Local and push notifications  Proficient understanding of code versioning tools (such as Git, TFS or SVN)  Familiarity with continuous integration.

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

 “Code is like humor. When you have to explain it, it’s bad.” – Cory House

Skills Required

• 2+ years of strong programming experience on .NET platform
• Experience with C#, ASP.NET Web API
• Experience with Angular or any front-end framework or passion to learn Angular
• Hands on experience with SQL
• Knowledge and experience with HTML, CSS, JavaScript

Expectations

• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Passion to learn and acquire new skills

Envoy Glonal is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

Primary responsibilities:-

1. Ensure timely delivery as per the product plan.
2. Track implementations across clients and ensure delivery in coordination with the technology team.
3. Highlight Risks in the project, to ensure everyone understands overall risk.
4. Manage the QA process, to help iterate on the products.
5. Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
6. Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
7. Keep detailed track of projects and share updates with clients.
8. Manage client expectations for projects. 9.Customer visits.

Skills required:-

1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

1. Experience with enterprise products is desirable
2. Experience in banking and finance domain is a bonus
3. Client facing experience in the role of a project manager.

Desired experience:-

Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.