DevOps Engineer

Role & Responsiblities

• DevOps Engineer will be working with implementation and management of DevOps tools and technologies.
• Create and support advanced pipelines using Gitlab.
• Create and support advanced container and serverless environments.
• Deploy Cloud infrastructure using Terraform and cloud formation templates.
• Implement deployments to OpenShift Container Platform, Amazon ECS and EKS
• Troubleshoot containerized builds and deployments
• Implement processes and automations for migrating between OpenShift, AKS and EKS
• Implement CI/CD automations.
• 
  

Required Skillsets

• 3-5 years of cloud-based architecture software engineering experience.
• Deep understanding of Kubernetes and its architecture.
• Mastery of cloud security engineering tools, techniques, and procedures.
• Experience with AWS services such as Amazon S3, EKS, ECS, DynamoDB, AWS Lambda, API Gateway, etc.
• Experience with designing and supporting infrastructure via Infrastructure-as-Code in AWS, via CDK, CloudFormation Templates, Terraform or other toolset.
• Experienced with tools like Jenkins, Github, Puppet or other similar toolset.
• Experienced with monitoring functions like cloudwatch, newrelic, graphana, splunk, etc,
• Excellence in verbal and written communication, and in working collaboratively with a variety of colleagues and clients in a remote development environment.
• Proven track record in cloud computing systems and enterprise architecture and security

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

Role Summary

In this role, you will lead the DevOps function at the organisation and work through all

facets of software development: design, prototype, implementation, testing and

documentation.

Responsibilities

• Design, prototype, implement, test and troubleshoot deployment strategies
• BS in Computer Science, Mathematics, Engineering or equivalent. MS or higher degree
• preferred.
• Design continuous integration and delivery pipelines using latest tools and platformsv
• Demonstrated understanding and hands-on experience in Kubernetes, K8s-Ingress,
• Docker, AWS EC2, VPC, Route53, ELB, RDS, MongoDB, Helm, Rancher, Jenkins,
• VPN, GKE.
• Create high level deployment design (HLSD) documents and outline software solutions
• Strong DevOps Management experience with focus on server-side development and
• database design
• Optimize application for maximum speed and scalability
• Strong understanding of web technologies, web services, communication protocols,
• (REST, SOAP API’s) and a proven track record in developing communication between
• desktop applications and web services
• Knowledge of Agile software development methodologies
• Cooperating with the back-end developer in the process of building the RESTful API

Qualification

• Experience with working on code enhancements within a large, complex software
• system
• Create server side deployment primarily in the Cloud, Collaboration space
• 10+ years of relevant experience in developing and managing web/app products.
• Experience with a few of these languages: Shell, Ruby/ JRuby, Python, PowerShell, Java,
• Go
• Hands-on experience in deploying and managing highly scalable cloud applications
• using AWS,Google Cloud
• Assure that all user input is validated before submitting to back-end
• Basic understanding of cloud security and hands on experience in building secure
• systems.
• Prepare accurate implementation task lists / time estimates and deliver assignments as
• per functional specifications, quality standards and project schedulesvvvv

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

• 2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
• 2+ years of hands-on experience as a DevOps engineer
• Strong leadership, communication and interpersonal skills geared to getting things done
• Developing themselves and the talent within their charge – fostering and creating opportunity for the team
• Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
• Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
• Own site stability, performance, capacity planning, DevOps recruitment.