
Hiring fresher's for role of “Customer Delivery Manager” for one of the leading product based company in telecom analytics servicing.
Perks:-
- Exciting opportunity to kick start career in leading telecom analytics solutions with worldwide customers & clients.
- Lucrative compensation at fresher’s level with attractive additional bonus
- Chance to travel as part of the work
- Great platform to learn, earn, deliver & grow in the telecom industry.
- Multiple Vacancies, thus higher chance of selection with on the spot offer.
Work responsibilities expected:
- Learning & understanding about company’s products, Digital and build knowledge that allows optimum deployments.
- Get trained on the standard and cloud deployment methodologies and practices and application of the same in the projects assigned.
- Optimal grievance handling & servicing on client requirements/queries, through best approach.
- Beforehand anticipation of situations, drawbacks and complaints & delivering adequate and timely solutions with premium customer satisfaction.
Desired Profile:
- Bachelor’s Degree in Computer/Telecommunications/E&E Engineering or equivalent with min 65% in final year.
- Strong communication skill. Good listener and really good at articulation of issues/discussion at hand.
- Solid organizational skills including attention to detail, multitasking skills, efficiency, agility.
- Strong understanding of Linux, Scripting, DevOps, SQL is a must. DevOps understanding will be an added plus.

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Mandatory (Experience 2): Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.
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Mandatory (Domain): Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).
Mandatory (Collaboration):Must have experience collaborating with product designers and developers, and be able to clearly articulate motion decisions and UX rationale.
Mandatory (Tools & Skills) – Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.
Mandatory (Exclusion) – Do not consider candidates focused mainly on illustrartion or marketing motion graphics (ads, banners, brand films, video editing).
Role Summary
· Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.
· Support development and execution regional category strategy and plan
· Provide category thought leadership, knowledge sharing and continuous improvement
· This position will be in India
Responsibilities
· Manage team member activities including setting individual targets, team targets and performance monitoring
· Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation
· Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)
· Provide thought leadership and promote knowledge sharing process across all regions
· Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.
· Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.
· Work with internal stakeholders to identify and support their need for filling contingent labor roles
· Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor
· Contract negotiation and implementation
· Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.
· Measure supplier performance against contractual and service delivery targets.
· Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.
· Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.
· Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management
· Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.
· Assist in providing procurement solutions to our clients
· Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals
· Develop and Manage the Supplier Diversity Initiative
Key Skills/Experience:
· 5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.
· Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)
· Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management
· Experience evaluating, selecting, and implementing a VMS technology
· Strong communication skills and drive desired results within the organization
· Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills
· Ability to interact and influence at all levels
· Excellent analytical and decision-making skills
· Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change
· Motivated, self-starter and achievement oriented
· Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change
· Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel
· Excellent negotiation, influence, mediation & conflict management skills
· Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus
The job would entail managing. nurturing and converting leads generated from the ads and promotions. Client interaction via phone, whataspp. Community management on the LMS and Whatsapp community. Creating Reports, analytics and presentations for the sales funnel, Centre Manager who can coordinate amidst the marketing, ops, social media and trainers team and maintain an effective schedule of services to be offered annually. Additionally, Ability to multitask and work as executive assistant would be appreciated,
Qualifications:
- A Bachelor’s degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus
- Hackathon participation and accolades are a plus
Job Role:
- 4+ years of object-oriented Java / J2EE development
- Full SDLC experience (requirements gathering, architecture, development, QA, etc)…
- Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
- Experience with SOAP / REST web services
- Knowledge of SQL
- Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
- Must have worked on any one messaging solutions
- Bonus Points for micro service design and development experience
- Bonus points for any mobile development experience
- Used Agile methodology
- Bonus Points for experience working on Unix, shell scripting & Build Systems
- Experience in performance optimization is an added advantage
Key Technical Skills –
Candidate will be responsible for administration, support, and
implementation of Dynatrace Application Performance Management (APM) solutions to business
and technology needs.
Preference will be given to candidates who have worked on Dynatrace OneAgent tool.
Experience in Monitoring the responsiveness and availability of critical websites and web
applications from the end-user perspective.
Experience working on SaaS based Dynatrace platform implementation.
Implementation experience across application monitoring, synthetic and real user
monitoring solutions following best practices across the enterprise.
Support application monitoring for Java, .NET, NodeJS and other application
architectures.
Have executed at least 2 large scale implementations on Dynatrace.
Have knowledge/experience on Performance Testing will be an add on.
Good understanding of troubleshooting performance issues encountered during performance
testing.
Other requirements –
Experience in interfacing with the customers.
The person should have experience coordinating and communicating application
performance management (APM) activities with key stakeholders.
Ability to mentor development teams and guide them in resolving complex technical issues
encountered during production monitoring.
Excellent written and verbal communication skills
Tolerance to ambiguities
Location – Mumbai
Education -
For us on the job capability matters.
- 5+ years experience in automation development in OO language
- Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
- Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
- Take essential part in the development cycles, in order to deliver high quality products
- Closely interact with developers and support, regarding customer issues
- Investigate software issues as a result of testing
Affinsys is a Cognitive CX platform that combines Human & AI realms to help businesses with customer experience management, hyper-personalization & operations automation. With laser sharp focus on Customer Experience automation for financial services, we use Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to help financial institutions shift : from legacy to latest channels (Embedded Financial services), from transactions to goal based journeys (Personalized customer experience), from reactive service provider to proactive advisor (Robo/AI based advisory), from silos to ecosystem (Open banking).
Roles and Responsibility:
• Lead the entire back-end and front-end technology team and act as the go-to resource with in-depth knowledge of technology and product best practices and standards.
• Build scalable backend product architecture that scales through millions of transactions per day.
• Build support systems for monitoring, billing, administration, etc.
• Acting as a single person of contact for the entire product vertical and liaising with the business team to aid the business needs.
• Directly Responsible for the user experience on the platform. Willingness to learn new technologies as required and able to incorporate machine-learning, AI and Big data as the product evolves.
• Responsible for validating the technical feasibility of product ideas, and suggesting likely technical platforms and build-buy options for such ideas.
• Plan and set up a smooth development cycle for getting features from user stories to products.
• Responsible for building deep tech products related to Face Biometrics, Image Forensics, and Risk Analysis.
Skills Required:
Must have:
• Candidate with minimum 5-10 years of solid tech experience, preferably in a growing Start-up.
• Proven Experience in leading the full cycle of mobile (Android/IOS) and web application development processes, from design to implementation.
• Well-versed with tech stacks like Node, Python, Java and/or other latest languages.
• Proven ability to build a solid team and thrive in a dynamic environment.
• Experience with performance testing and optimization of the application for maximum speed and scalability.
• Great analytical skills, data-driven decision making and evolution with technology trends.
• Stronghold in backend development and algorithms.
• Experience with Machine Learning and Data Analysis.
Good to have:
• Exposure to financial risk modeling is a plus.
• Exposure to Image Processing is a plus.
• Exposure to the blockchain is a plus.
The right candidate should be commercially knowledgeable (business acumen) and pragmatic, and have an understanding of a wide range of technologies and methodologies, and should have the ability to choose which fits best. Experience building a technology team or work with a small team from start at a start-up is a plus.
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each and every day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!









