Hiring fresher's for role of “Customer Delivery Manager” for one of the leading product based company in telecom analytics servicing.
Perks:-
- Exciting opportunity to kick start career in leading telecom analytics solutions with worldwide customers & clients.
- Lucrative compensation at fresher’s level with attractive additional bonus
- Chance to travel as part of the work
- Great platform to learn, earn, deliver & grow in the telecom industry.
- Multiple Vacancies, thus higher chance of selection with on the spot offer.
Work responsibilities expected:
- Learning & understanding about company’s products, Digital and build knowledge that allows optimum deployments.
- Get trained on the standard and cloud deployment methodologies and practices and application of the same in the projects assigned.
- Optimal grievance handling & servicing on client requirements/queries, through best approach.
- Beforehand anticipation of situations, drawbacks and complaints & delivering adequate and timely solutions with premium customer satisfaction.
Desired Profile:
- Bachelor’s Degree in Computer/Telecommunications/E&E Engineering or equivalent with min 65% in final year.
- Strong communication skill. Good listener and really good at articulation of issues/discussion at hand.
- Solid organizational skills including attention to detail, multitasking skills, efficiency, agility.
- Strong understanding of Linux, Scripting, DevOps, SQL is a must. DevOps understanding will be an added plus.
About MNR Solutions Pvt. Ltd
Similar jobs
- Provide cybersecurity consulting services to various clients of Crossbow Labs.
• Conduct interviews with clients, review client documents for compliance, write compliance reports, and prepare and deliver briefings.
• Travel to client locations to assess and validate physical and technical controls necessary to maintain compliance.
• Review network architecture, hardening of multiple operating systems, malware protection, IDS/IPS, IT controls, network and system monitoring, and protection methods.
• Work closely with clients to assess their IT security posture, identify weaknesses and vulnerabilities in relation to the PCI-DSS security framework, ISO, and other compliance standards.
• Develop compliance procedures and documentation for the PCI program.
• Conduct training sessions for clients and internal teams on PCI DSS and other cybersecurity standards and regulations.
Skills and Competencies:
• Strong technical understanding of networks, servers, workstations, and applications.
• Proficiency in the PCI DSS v3.2.1 and PCI DSS v4.0 security standard.
• Good comprehension of the ISO 27001 standard.
• Ability to conduct Risk Management, Business Continuity Planning (BCP), and Disaster Recovery (DR) reviews.
• Capability to perform network architecture reviews.
• Capability to perform system configuration reviews for operating systems (Windows & Linux), servers, databases, routers/switches, and firewalls.
• Ability to conduct firewall/network rules reviews.
• Ability to conduct application architecture reviews, review application security controls, and perform application code reviews.
• Familiarity with cloud-based hosting solutions such as Microsoft Azure and AWS.
• Strong team collaboration skills and client relationship management.
• Excellent oral and written communication skills.
• Ability to work both independently and in collaborative environments to meet delivery obligations.
• Commitment to continuous learning and staying updated with current news and trends in the cybersecurity space.
Education Qualification
BCA / B.Tech / B.Sc – Computers Science / B.Sc - Information Security / M.Sc – Information Security.
Certifications (Preferred)
PCI QSA / ISO 27001 / CISSP / CISM / CISA
Responsibilities
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipleine
- Analize market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Bachelor’s degree with 4 + years of Sales and Business Development in the digital marketing industry
- Experience in full sales cycle including deal closing
- Demonstrated sales success
- Strong negotiation skills
- Strong communication and presentation skills
Senior Angular Developer (5-8 years)
• 5+ years of professional UI programming experience
• Experience using RESTful APIs
• Experience with Project Management Agile methodologies (Jira) in the development
life cycle is highly preferred
• 4+ years of experience with Javascript, Angular2+ (specifically Angular 6, 7, 8, or 9 is
ideal), application architecture, Unit testing
• Expert knowledge of web technologies (HTML/CSS)
• Expertise in jQuery
• Knowledge of Best practices in writing quality code
• Knowledge of CI/CD (Bitbucket, Git, Gitlab)
• Knowledge of Vercel quality code tool
• Knowledge in leading a qualified, talented developer team
• Strong knowledge of W3C standards
• Ability to write high- performance, reusable code for UI components.
• Can implement complex enhancements with little assistance
• Can work in occasional high-pressure situations with tight deadlines
• High personal code development standards (peer testing, unit testing,
documentation, etc.)
• Self- starter, start-up experience is a plus. Ability to work in an extremely dynamic
and fast placed environment
• Strong written and verbal communication skills
- Conceptualizing and developing new product features from scratch.
- Analyzing conversion metrics, process efficiencies and engagement.
- Conducting in-depth analysis of data to develop new features and iterating upon existing features.
- Carrying out competitor benchmarking and market research to identify best practices.
- Brainstorming across teams for new features, functionalities and process modifications.
- Gathering requirements after thorough discussions with all internal and external stakeholders.
- Working with UX designers to finalize the UI and UX and flows.
- Developing requirement documents (BRD/ FRD/ PRD) for the product development
- Being involved in detailed defect triaging during pre-UAT and UAT
What you need to have:
- The ideal candidate is resourceful and detail-oriented with prior experience as a product manager on an agile team, collaborating closely with designers and developers.
- Expertise in data analytics (SQL and Excel)
- Familiarity with agile software development methodologies and understanding of typical technology architecture for cloud applications
- A real passion for solving complex software engineering problems in a dynamic environment
- Strong verbal and written communication skills
- Experience working on B2C products will be a plus
Job Summary
Engineering Manager is responsible for leading various Android platforms at Ola Electric Mobility
For this position,
We prefer someone who has displayed a track record of:
- Solid experience in JAVA
- Should have experience in Reactive programming, Asynchronous programming
and Unit Testing.
- Has an ability to quickly learn and contribute in multiple codebase.
- Overcomes roadblocks and requires minimal oversight.
- Takes initiatives to fix issues/tech debts before assigned to him/her.
- Able to deep dive into codebase and advise QA of possible regression impact.
- Communicates tech decisions through design docs and tech talks.
- Has delivered projects with end-to-end accountability.
- Keeps track of industry trends and introduces right tech/tools for a given job.
- Excellent understanding of software engineering practices, Design Patterns,
Data Structures, Algorithms.
- 5+ years of experience in a product-driven organization.
Key Result Areas (Accountability & Responsibility of the role)
-
Build highly scalable Android Platforms. Ability to work in a fast-paced setup, deliver results, set up high standards for the team, and the ability to attract world-class talent.
The job requires a gamut of roles and responsibilities -
- Build a world-class team of engineers
- Ensure their KPI’s and OKR are set and evaluated at regular intervals
- Responsible for delivering high-quality software products, on time, and within budget.
- Collaborate & work with Product Leads and Business Leaders to develop a long-term product plan,
products, and manage the release planning cycles for all products.
- Responsible for managing the staffing requirements and skillsets for the Customer Interaction Team,
assuring that sub-teams are staffed with sufficient skilled resources and meeting Ability to work in a fast-
paced setup,
- Deliver results, set up high standards for the team, and the ability to attract world-class talent. product
deliverables.
Key Responsibilities
- There are two main responsibilities of the role:
- to increase the overall top line by increasing the application rate(optimizing the funnel)
- ensuring more users are retained post the first consumption cycle.
- Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
- Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
- Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
- Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers.
- Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
- Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes
Job description
Role Overview:The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key Responsibilities
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements.
Skill and Competencies required:
Functional
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word
Behavioral
- Values Integrity / Honesty / Respect
- Communication Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn
Education and Experience:Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply Minimum of 6 Months 4 years experience in Telesales / Tele-calling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
Salary and Benefits
- Fixed Salary Rs. 1.5 LPA to Rs 2.00 LPA per Annum plus
- Incentive Rs. 36000/- to Rs.60000/- per Annum
- Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
- Opportunities to learn and grow with the Company