AI engineer

About koolio.ai

Website: www.koolio.ai

koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond—easily. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.

About the Full-Time Position

We are seeking experienced Full Stack Developers to join our innovative team on a full-time, hybrid basis. As part of koolio.ai, you will work on a next-gen AI-powered platform, shaping the future of audio content creation. You’ll collaborate with cross-functional teams to deliver scalable, high-performance web applications, handling client- and server-side development. This role offers a unique opportunity to contribute to a rapidly growing platform with a global reach and thrive in a fast-moving, self-learning startup environment where adaptability and innovation are key.

Key Responsibilities:

• Collaborate with teams to implement new features, improve current systems, and troubleshoot issues as we scale
• Design and build efficient, secure, and modular client-side and server-side architecture
• Develop high-performance web applications with reusable and maintainable code
• Work with audio/video processing libraries for JavaScript to enhance multimedia content creation
• Integrate RESTful APIs with Google Cloud Services to build robust cloud-based applications
• Develop and optimize Cloud Functions to meet specific project requirements and enhance overall platform performance

Requirements and Skills:

• Education: Degree in Computer Science or a related field
• Work Experience: Minimum of 6+ years of proven experience as a Full Stack Developer or similar role, with demonstrable expertise in building web applications at scale
• Technical Skills:
• Proficiency in front-end languages such as HTML, CSS, JavaScript, jQuery, and ReactJS
• Strong experience with server-side technologies, particularly REST APIs, Python, Google Cloud Functions, and Google Cloud services
• Familiarity with NoSQL and PostgreSQL databases
• Experience working with audio/video processing libraries is a strong plus
• Soft Skills:
• Strong problem-solving skills and the ability to think critically about issues and solutions
• Excellent collaboration and communication skills, with the ability to work effectively in a remote, diverse, and distributed team environment
• Proactive, self-motivated, and able to work independently, balancing multiple tasks with minimal supervision
• Keen attention to detail and a passion for delivering high-quality, scalable solutions
• Other Skills: Familiarity with GitHub, CI/CD pipelines, and best practices in version control and continuous deployment

Compensation and Benefits:

• Total Yearly Compensation: ₹25 LPA based on skills and experience
• Health Insurance: Comprehensive health coverage provided by the company
• ESOPs: An opportunity for wealth creation and to grow alongside a fantastic team

Why Join Us?

• Be a part of a passionate and visionary team at the forefront of audio content creation
• Work on an exciting, evolving product that is reshaping the way audio content is created and consumed
• Thrive in a fast-moving, self-learning startup environment that values innovation, adaptability, and continuous improvement
• Enjoy the flexibility of a full-time hybrid position with opportunities to grow professionally and expand your skills
• Collaborate with talented professionals from around the world, contributing to a product that has a real-world impact

Not hiring, creating a cult.

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Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

You will work on:

You will be working on our client’s massive scale Infrastructure and CloudOps requirements. You will be directly working on the customer's cloud environment and managing their product infra life cycle.

What you will do (Responsibilities):

Understand how the product works and how it is used by the customers

Day-to-day operational support of product infrastructure on all three major public cloud services

Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills

Create and manage processes for the secure operation of customer cloud environments

System (Windows, Linux, and SQL Databases) and Network administrations

Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.

Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.

Build hosting environments for clients all over the world

Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome

On-call responsibilities to respond to emergency situations and scheduled maintenance

Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

What you bring (Skills):

Minimum 2 years of relevant experience in cloudops (mainly into MS Azure), infrastructure management, and support

Strong Windows Systems, SQL Database, and Network administration skills

Strong understanding of cloud applications, concepts, and the storage, compute, and networking components

Readiness to work in 24x7 rotational shift model

Scripting in PowerShell, Linux shell, Python or C#

Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results

Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills

Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem

Great if you know (Skills):

AzureOps:

Comfortable using TFS (Team Foundation Server) and Azure DevOps workflows

Comfortable with Visual Studio and SQL Server Data Tools

Exposure to deployment using Azure cloud console and ARM templates

Experience in handling Azure AD & RBAC related activities will be a plus

Comfortable with basic DevOps concepts like CI/CD, and Infra-automation

Advantage Cognologix:

A higher degree of autonomy, startup culture & small teams

Opportunities to become an expert in emerging technologies

Remote working options for the right maturity level

Competitive salary & family benefits

Performance-based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.

We are DevOps focused organization helping our clients focus on their core product activities by handling all aspects of their infrastructure, integration and delivery.

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

• Experience in corporate training with minimum 3.5 years of experience in Technical training
• Exposure into C#.Net, ASP.NET, MVC-5, SQL database, HTML-5, CSS-3, Javascript, AngularJS.
• Concepts on ASP.Net MVC and Web API, .Net Core, latest version of .Net core.
• Candidate should have good Presentation, verbal & written communication Skills.
• Good to have Microsoft certification on MVC and implementation knowledge on AngularJs. 

• Implementing world-class Enginerring practices for all the product development teams at WeCP. Ensure these are evangelized and followed.
• Build and maintain SDLC across all of our development and deployment environments: developer, QA, to our production.
• Envision, implement and rollout best development and devops tooling and automation for all of our services.

• Minimum of 5+ years of experience in engineering with mentoring or leading a team
• Hands-on experience with Nodejs, Angular and AWS is mandatory.
• Tech stack: MEAN, AWS, JavaScript, Docker, SRS
• Experience  Dockerizing existing web applications
• Setting up alerts and monitoring for system infrastructure
• Monitoring system and application health and optimising the cost
• Experience with security, threat modeling, penetration testing, static analysis