Senior Product Engineer

1. Network Engineering & Team Leadership

• Architect & Maintain: Design, implement, and manage secure, scalable network architectures (LAN, WAN, VPN, and cloud infrastructure on AWS) supporting both corporate offices and widespread on-site clinic networks.
• Lead the Team: Mentor and manage a team of system/network engineers, setting clear milestones, managing internal ticketing escalations, and conducting performance reviews.
• Uptime & Redundancy: Ensure 99.9% uptime for critical health-tech delivery systems by monitoring network traffic, troubleshooting bottlenecks, and implementing failover mechanisms.

2. Data Privacy & Compliance Safeguards

• Privacy Infrastructure: Implement strict access control mechanisms, data encryption standards (at rest and in transit), and zero-trust network frameworks to protect sensitive personal health information (SPI/PHI).
• Access Control & Governance: Define, implement, and enforce robust Access Control policies (including Least Privilege and Role-Based Access Control) across all corporate and clinical network environments to prevent unauthorized data exposure.
• Access Reviews & Audits: Establish and oversee routine, formalized Access Review processes, ensuring user permissions, administrative privileges, and third-party access are regularly audited, validated, and revoked when no longer required.
• Regulatory Alignment: Align IT, network policies, and access governance protocols with Indian data protection laws (DPDP Act) and global healthcare standards (HIPAA principles).
• Audit Readiness: Conduct routine network vulnerability assessments, comprehensive security audits, and firewall updates to preemptively patch security risks and maintain clean compliance logs.

3. Data Understanding & Visualization

• Infrastructure Analytics: Look beyond raw logs. Analyze data flow patterns, bandwidth utilization, and system performance logs to deeply understand network health.
• Executive Dashboards: Transform complex IT operational data, compliance metrics, and access audit logs into intuitive, actionable visual dashboards using tools like Tableau, Power BI, or AWS QuickSight.
• Data-Driven Decisions: Present clear data trends to the executive leadership team regarding resource utilization, forecasting future capacity needs, and justifying infrastructure spend.

Required Qualifications & Experience:

• Education: B.E. / B.Tech / MCA in Computer Science, Information Technology, or a related technical discipline.
• Experience: 6 to 9 years of experience in IT network engineering, with at least 2 years in a team lead or supervisory capacity. Experience in Health-tech, Fintech, or highly regulated domains is a massive plus.

Technical Stack Expertise:

• Networking: Deep knowledge of TCP/IP, routing protocols (BGP, OSPF), firewalls (Fortinet, Cisco, Palo Alto), VPN configuration, and AWS Cloud Networking (VPC, Route 53, Direct Connect).
• Data Privacy & Access Management: Proven familiarity with Identity & Access Management (IAM) policies, Role-Based Access Control (RBAC), data masking techniques, data classification protocols, and managing formalized user access review cycles.
• Data Visualization: Hands-on proficiency with visualization platforms (Tableau, Power BI, or AWS QuickSight).

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions - cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence.

This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome, not a checkpoint. You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test, this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite - Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform from sprint planning through production.
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing.
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD).
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions.
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence, not just mitigation.
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture.
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes.

Requirements - Must Have

• 5-8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets, and WebSockets is a must-have.
• Hands-on experience in testing and quality assurance of applications/products involving UDP (User Datagram Protocol) communication, including validation of reliability, performance, and network-level troubleshooting.
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium with a demonstrated ability to build or significantly scale a framework from the ground up.
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code.
• At least 2+ years of strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI.
• Documented track record on the resume (via explicitly stated metrics) demonstrating a quantifiable reduction in defect escape rates or improvement in automation coverage.
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context.

Requirements - Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP or IVR.
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines.
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues.
• Familiarity with contract testing (Pact) or AI/ML-specific testing - chatbots, voicebots, NLP output validation.
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing.

This profile is not for

• Someone whose primary mode (as inferred from past role descriptions) is purely reviewing test cases and delegating execution rather than building and owning the automation stack themselves.
• Someone who treats QA sign-off as the finish line—this role is accountable for customer experience, not just green test runs.
• Candidates lacking demonstrable, hands-on evidence of building automation frameworks in their profile; this role cannot be fulfilled by purely manual QA or strictly managerial profiles

Job Summary:

• We are looking for a highly motivated and skilled Software Engineer to join our team.
• This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
• The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
• Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
• Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
• Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
• Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
• Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
• Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

• Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications.
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
• Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
• Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
• Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

• Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
• Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

• This is a rotational shift position
• During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
• The position may require occasional weekend shifts depending on the project requirements.
• Additional benefit of night allowance.

Here's the full description — paste-ready for Naukri. Use the B button for the bold headers and the bullet-list button for the lists as you go.

Shopify and AI Developer – Full-Time Remote

AlphaPixels Media is a Canadian digital marketing agency serving clients across North America. We build complete growth systems for our clients: e-commerce stores, CRM pipelines, AI tools, and marketing automation. We are hiring a technical all-rounder who lives at the intersection of web development, automation, and AI, and who takes pride in clean, finished work.

The role

You will be the technical backbone of our client delivery. Your first project is a complete Shopify store build for an established North American business, followed by ongoing store builds, CRM setups, automation pipelines, and AI tool deployments across our client base. You take a brief and deliver working systems.

What you will do

• Build Shopify stores from scratch: theme setup, customization, custom sections (Liquid, HTML, CSS, JavaScript), payments, shipping, taxes, multi-currency
• Build conversion-focused product pages and landing pages
• Implement 301 redirect maps for site migrations without losing SEO rankings
• Set up and manage CRM systems: pipelines, calendars, forms, SMS and email sequences, workflow automations (GoHighLevel experience is a strong advantage)
• Build automations with Make (Integromat), Zapier, webhooks, and REST APIs connecting stores, CRMs, sheets, and ad platforms
• Deploy and configure AI tools: website chatbots, AI receptionists and voice agents, and content pipelines using OpenAI, Claude, or similar APIs
• Install tracking (Meta pixel, GA4, conversion APIs) and third-party widgets
• Maintain, troubleshoot, and improve everything you build

Must have

• 3+ years hands-on web development with live Shopify stores you personally built
• Strong Liquid, HTML, CSS, JavaScript
• Real experience building automations with Make, Zapier, or direct API integrations
• Working knowledge of AI APIs and prompt-based tools (chatbots, LLM integrations)
• Comfortable using AI coding tools (Claude Code, Cursor, or similar) in your daily workflow
• At least one full store migration or replatforming experience
• Strong written English and reliable daily communication
• Self-managed: you take a brief and return finished, tested work

Strong advantage

• GoHighLevel (sub-accounts, workflows, snapshots)
• Voice AI platforms (Vapi, Retell, ElevenLabs or similar)
• Shopify Markets / multi-currency
• Basic SEO (redirects, page speed, structured data)
• Figma to web workflow

Hours

Flexible, with a minimum 3-hour overlap with Canadian Central Time mornings (approximately 6:30 PM to 9:30 PM IST).

How to apply

Applications missing any of the following will not be reviewed:

1. A Loom video (3 to 5 minutes) showing one Shopify store you built AND one automation or AI tool you built. Walk us through what it does and the decisions you made.
2. Links to live work: stores, automations, or tools, with your specific role on each
3. Your expected monthly salary
4. Begin your application with the word COPPER to confirm you read this fully

Shortlisted candidates complete a small test task before final interviews.

As Senior Manager – AI Engineering, you will be responsible for driving the strategic direction, capability maturity, and delivery outcomes of GenAI solutions . This includes managing cross-functional pods, enabling reusable frameworks for agentic workflows, and translating AI/LLM advancements into business-impacting applications. You will lead a high-performing team of AI engineers and collaborate across product, engineering, and platform teams to scale our AI first approach.

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation framework experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

• Make outbound calls to potential clients to generate leads and increase attendance at trade shows and exhibitions

• Follow up on leads and inquiries generated from previous events

• Maintain and update a database of potential attendees

• Communicate with individuals and companies to promote the event and its features, answer questions, and persuade them to attend

• Provide information about registration, pricing, schedules, and other relevant details

• Follow up with attendees after the event to gather feedback and assess satisfaction

• Collaborate with the marketing team to develop and implement marketing campaigns and strategies to increase attendance and achieve event goals

• Attend team meetings and provide regular updates on progress and outcomes

• Adhere to company policies and procedures and maintain a high level of professionalism at all times

We are looking for a Product Engineer - Senior or Lead Frontend Engineer to join our early stage startup with experience in building B2C products. 

If you have experience of working in product based companies (preferably startups), good to excellent coding skills in react js and typescript, have a keen eye for details in the UI, and are looking to build exciting things that children across the world will use - come talk to us!

What you get to do:

• Design and build advanced applications from scratch keeping scalability and performance in mind
• A good handle on both client and server architecture.
• Work on bug fixing and improving application performance.
• Comfortable in owning large scale products and continuously re-evaluating and innovating.

Who are we looking for:

• Bachelor's degree or equivalent in Computer Science
• 5+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in React JS, Typescript, HTML5, and CSS3
• Should be a quick learner and willing to go the extra mile in delivering the projects.
• Should be able to mentor junior folks whenever necessary.