Database Engineer-MySQL

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (LOCAL ONLY)

NEED: Female, Onsite, Full time

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me here.

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Job Title: Associate AI/ML Engineer

Location: Gurugram, Haryana

Employment Type: Full-Time

About Aaizel Tech

Aaizel Tech is a pioneering tech startup at the intersection of cybersecurity, AI, geospatial solutions, and more. We drive innovation by delivering transformative technology solutions across industries. As a growing startup, we are looking for passionate and versatile professionals eager to work on cutting-edge projects in a dynamic environment.

Role Overview

As a Associate AI/ML Engineer at Aaizel Tech, you will lead the design, development, and deployment of advanced Machine Learning models and AI solutions. You will work on projects ranging from predictive analytics and NLP to computer vision and anomaly detection. You will also mentor a team of AI/ML professionals, collaborate with cross-functional teams, and drive innovation by integrating state-of-the-art research with scalable production systems.

Key Responsibilities

1. Model Development & Optimization

Design & Implementation:

• Architect and develop end-to-end ML solutions for applications such as predictive analytics, anomaly detection, computer vision, and NLP.
• Utilize advanced techniques including deep learning (CNNs, RNNs), reinforcement learning, and generative models (GANs) to address complex challenges.

Optimization:

• Fine-tune model parameters using techniques such as hyperparameter tuning (Grid Search, Bayesian Optimization, Neural Architecture Search).
• Optimize models for both accuracy and inference speed to meet real-time processing requirements.

2. Advanced Data Engineering & Integration

Data Pipeline Development:

• Build robust ETL pipelines using libraries like Pandas, NumPy, and PySpark to process large-scale datasets from satellite imagery, IoT sensors, and real-time streams.
• Integrate data from diverse sources (APIs, databases, big data platforms like Hadoop and Apache Kafka) to support real-time analytics.

Data Quality & Preprocessing:

• Implement data cleansing, feature engineering, and transformation pipelines to ensure high-quality inputs for ML models.

3. Research & Innovation

Algorithm Research:

• Conduct research on state-of-the-art ML techniques including Transfer Learning, Transformer models, and AutoML to enhance model performance.
• Innovate new algorithms for specialized tasks such as geospatial analysis, environmental modeling, or cybersecurity threat detection.

Prototyping & Experimentation:

• Develop proof-of-concept models and prototypes to validate new approaches before production deployment.

4. Deployment, MLOps & Performance Monitoring

Model Deployment:

• Deploy models using containerization (Docker) and orchestration tools (Kubernetes) to ensure scalable and efficient production environments.
• Work with cloud platforms (AWS, Azure, GCP) and model serving solutions (TensorFlow Serving, ONNX, TorchServe) for high-throughput inference.

MLOps & Lifecycle Management:

• Implement CI/CD pipelines for ML models, ensuring seamless updates and versioning.
• Develop monitoring dashboards (using Prometheus, Grafana) to track model performance and trigger retraining based on real-time feedback.

5. Collaboration & Leadership

Cross-Functional Teamwork:

• Collaborate closely with data engineers, software developers, domain experts, and product managers to integrate AI solutions into end-to-end products.

Mentorship & Code Quality:

• Provide technical leadership and mentorship to junior AI/ML engineers, ensuring adherence to coding standards and best practices.
• Participate in code reviews, maintain detailed documentation, and foster a culture of continuous learning.

Recommended Technology Stack

Backend Framework:

• Python (Django/FastAPI): Ideal for API integration, leveraging Python’s rich AI/ML ecosystem.

AI/ML Frameworks:

• PyTorch + Hugging Face Transformers + scikit-learn: For flexibility in research, multilingual NLP tasks, and classical ML pipelines.

Data Engineering:

• Apache Kafka + Apache Spark + Apache NiFi: To handle both real-time data streaming and batch processing.

Database & Storage:

• PostgreSQL with TimescaleDB extension: For structured and time-series data storage.

DevOps & Monitoring:

• Docker, Kubernetes, GitLab CI/CD, Prometheus/Grafana: For containerized deployments, continuous integration, and comprehensive monitoring.

Media Processing:

• OpenCV, FFmpeg, Tesseract OCR, Wav2Vec2: To support image, video, and speech-to-text processing where needed.

Required Skills & Qualifications

Technical Expertise:

• Experience:
• 5+ years in Machine Learning, AI research, or a related field with a proven track record of delivering production-level AI solutions.
• Programming & Frameworks:
• Expertise in Python and hands-on experience with frameworks like PyTorch, TensorFlow, and scikit-learn.
• Experience with Hugging Face Transformers for NLP applications.
• Data Engineering:
• Proficiency in building data pipelines using Pandas, NumPy, PySpark, and integrating data from diverse sources.
• Familiarity with big data platforms and real-time data processing frameworks.
• Model Deployment & MLOps:
• Hands-on experience with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines for ML models.
• Experience with cloud deployment and model serving solutions.
• Research & Innovation:
• Demonstrated ability to apply advanced ML techniques (deep learning, transfer learning, reinforcement learning) to solve real-world problems.
• Testing & Optimization:
• Strong background in model evaluation, hyperparameter tuning, and performance optimization.

Soft Skills:

• Exceptional problem-solving and analytical abilities.
• Strong communication skills, with the ability to present complex technical concepts to diverse stakeholders.
• Leadership and mentoring experience, with a collaborative approach to working in cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and drive continuous innovation.

Educational Background:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, or a related field from a reputed institution.

What We Offer

• Innovative Projects: Engage in cutting-edge AI/ML projects that influence product strategy and technological innovation.
• Professional Growth: Opportunities for continuous learning, mentorship, and career advancement.
• Collaborative Culture: Work within a diverse team of experts passionate about pushing the boundaries of technology.
• Impactful Work: Play a key role in shaping AI-driven solutions and driving real-world impact.

Job Description 

● Provide comprehensive product solutions over calls from initiating the call till the closure.

● Generate revenue by counselling prospects and converting them to sales.

● Counselling students and helping them understand to choose the programmes offered at Maven Silicon.

● Meet weekly, monthly, and annual sales and activity quotas

● Generate leads and commit to customer service by building relationships.

Desired Candidate Profile

● Proven track record of sales target achievements

● Excellent communication skill in English.

● Consultative Sales Skills and Convincing skills.

● Good in Excel & preparing MIS reports. Experience with CRM would be preferred.

● Experience in Counselling/Tele Sales/Inside Sales in training companies or educational institutes.

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

Experience: 2 years - 4 years
providing 100% remote 

We love solving hard problems together because the hardest challenges are often the most rewarding. You will have an opportunity to create products that will disrupt the industry. Providing customer delight is not just a phrase for us - It’s our mantra, Voice will always be heard - we encourage different points of view. 

Do you aspire to be a tech ninja?

Do you have a passion for building products in India and changing the worldview that we are just about services?

We want people who go deep and understand the fundamentals

RESPONSIBILITIES:

• Development and maintenance of automatic regression tests suites used in the product delivery process
• Development and maintenance of testing frameworks supporting the automatic regression testing
• Management and tracking of automatic regression test suite execution
• You will own some or all of a product/feature. You will also mentor others, read and review code, maintain code, deploy code, and tune the performance of systems.

SKILLS AND ABILITIES:

• We’re looking for 2 - 4 years of experience. However, the number is irrelevant if you have the necessary skills.
• Strong proficiency in Java, J2EE, JDBC, Spring MVC & Boot, Hibernate, PL/SQL, HTML, CSS, JavaScript and JQuery, Ajax
• Good exposure to RESTful API concept and JSON
• Experience with cloud-based technologies such as AWS.
• Proficient understanding of development tools such as SVN, GIT
• Good communication skills with proficiency in English (Oral and Writing) / banking knowledge. 

Plus Points:

• Product experience
• Startup experience
• Technologies that are Self-taught
• Contributed to stock exchange etc
• Open source contributions
• Any of your work in public that we can see

About Hooman: We at hooman are career designers, we help youg graduates to create their career in management space. We are a young GOI registered startup with varied experienced team members from Bureaucrates to Serial entrepreneur in core team. We are building our initial team with the vision that the candidiate joiing us can lead a bigger team in coming future.

" To completely oversee the most crucial administrative task of developing and executing strategies via coordination among various subordinates"


1. To devise strategies, campaigns, events in order to increase the awareness of the courses designed by Hooman.
2. To follow end to end process of student admissions, right from interest generation to admission conversion.
3. To closely work with directors of the partnered institution to devise innovative strategies via delegations with managements of other institutions PAN India.
4. To attend and respond to all student queries and concerns related to the course, University, exams, admissions, placements and any other institution related matters.
5. To increase Student engagement through multi level strategies of content creation.
6. To deliberate with university in registration and administration process.
7. Conducting presentation in various institutions so as to create awareness and promote unique industry led courses devised by Hooman.
8. To undertake academic counselling sessions to students and parents and help them understand the industry and job scenario better.


Apart from the salary mentioned in the description, we have huge incentive structure to provide employees with more earning opportunities.