Database Engineer-MySQL

We are looking for a Product Manager to lead the Zolvit 360 product. Zolvit 360 is a platform which leverages cutting-edge AI to help 10,000 Indian SMEs stay on top of compliances. Be it legal, accounting, tax or secretarial. As the Zolvit 360 PM, you will ensure Zolvit 360 is accurate, easy to use, and consistently engaging to drive monthly active users (MAU).

Key Responsibilities

1. Use Your Domain Expertise:

●    Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.

●    Spot opportunities for AI automation to make compliance filing simpler and faster.

●    Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.

2. Build a Great Product:

●    Own the product roadmap, ensuring every update adds value and solves real user problems.

●    Work with engineering, design, and other teams to deliver high-quality features, on time.

●    Listen to users through feedback and research to improve the product.

●    Track product performance using analytics tools to measure success and make adjustments as needed.

3. Deliver Business Value:

●    Create opportunities for cross-sell, so that users discover and purchase other compliance services

●    Collaborate with sales and compliance delivery teams to drive adoption.

What We’re Looking For

Preferred Qualifications:

●    Chartered Accountant (CA) with 2–3 years of product management experience

●    Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.

Why Join Us?

●    Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs

●    Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.

●    Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
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* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

What are we looking or

1. Women-only
2. Experience in Sales and/or customer consulting
3. Ability to understand and handle data sets through google sheets and Excel
4. Experience: 1-2 Years

Job Role:

1. Convert highly qualified leads into Savage members, by consulting and guiding them based on their conditions and requirement
2. Assess ways to optimize the overall top of funnel lead flow at Savage by working with external communities
3. Create weekly reports on work done, what worked and what did not work.
4. Be the voice of prospective customers in the system

• Graduation is a must. MBA is highly desirable
• Relevant work experience of 6 – 7 years in lending is a must
• Deep knowledge and relevant work experience of Microfinance products and BC is a must
• High standards of accuracy, integrity and attention to detail
• Excellent communication skills
• Proven experience and ability to manage a team

• Willing to work in Night shift (6pm to 3am)
• 2-5 years of ServiceNow HR Application support 
• Must be proficient with analyzing log files and standard debugging concept. 
• Familiarity with tools practices of the trade such as incident management, knowledgebase, escalation management. 
• Previous experience working with the ServiceNow Modules (HR - Case and Onboarding, ITSM, SLA Management, Service Catalog, Workflows Approvals etc) 
• Min 2 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json 
• Experience providing SaaS support is desirable 
• Knowledge of ITIL standard methodologies 
• Experience in L2, L3 support 
• Databases understanding (MySQL, Oracle SQL etc) 
• Good analytic skills, ability to prioritize tasks 
• Ability to work as a team member and deal with multi-task issues 
• Experience in manual testing might be an advantage 
• Excellent communication skills (verbal and written) 
• Experience in working in an Agile environment and good understanding of DevOps concepts 
• ServiceNow administration/Developer Certification is a plus