BDD: Cucumber, Specflow
Similar jobs
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Full stack developer (react, node js)
Full stack developer (react, node js)
Full stack developer (react, node js)
Full stack developer (react, node js)
He can develop independetly website.
We are looking "Customer Support" for Reputed Client @Permanent Role.
Experience: 0 - 2 Years
Skills :
1.For freshers - Hindi speaking, Basic computer knowledge. Kindly provide the CV only related to our requirements
2.Experienced - Should have relevant skill in SQL,Jaseper soft,Customer handlig and communication skills,ERP modules,Hindi speaking
Location : Coimbatore
▪ Able to demonstrate good technical & problem-solving skills
▪ Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest
assured, cucumber, POM model, etc.
▪ Should be ready to explore, learn and develop solutions for problems
Job Description
Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.
A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.
Key Skills
- Comprehensive Computer Skills
- Ability to converse with clients over the Phone, email
- Ability to manage and work with multiple clients
- Positive attitude
- Punctual work ethics
- Ability to learn quickly
- Attitude to go beyond job responsibilities to ensure client satisfaction
- Experience working with CRM and Project management tools
- Languages – Proficiency in Hindi and English is mandatory
Job Responsibilities
- Handle customer requests over the phone and email on a daily basis
- Respond to custom requests
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Developing periodic (annual, quarterly and monthly} targets and sales plans for the business basis overall product category targets and capacity, past sales performance and market potential
- Evaluating and selecting appropriate sales model and distribution channels to further sales growth across the focused zones
- Developing and managing the sales budget and ensuring internal operating costs are within the allocated budget
- Ensuring top line and volume targets and gross margin contribution of sales across all regions, identifying areas of concern and driving corrective action
- Driving market intelligence to identify market trends, customer preferences, competitive action, new product introductions, etc. to build and Implement sales campaigns
- Analysing and evaluating the effectiveness of sales, methods, costs, and results and providing feedback to the team
- Maintaining key customer relationships and developing strategies to expand organization's market share
- Periodically reviewing customer engagement and interaction processes and identifying areas of improvement to achieve higher levels of customer service
- Coordinating with external dealers to obtain detailed information on market and consumer trends and feedback on customer satisfaction
- Maintaining strong relationships with key customers, distributors and wholesalers to ensure sustainable and repeat business
- Communicating and aligning with relevant internal stakeholders to ensure on-ground implementation of the sales strategy
- Leading talent acquisition activities to build a capable and effective sales force
- Assessing performance of direct reports and providing guidance, coaching and mentoring to direct reports
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 16 to 22 yrs of Sales experience in personal care/ hygiene industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
- Improving the NPS of the truckers.
- Leading a team of PMs and working towards improving the experience for the truckers.
- Working closely with the business, operations and sales teams to understand their inputs and pain points and conceptualizing and building solutions which will help them.
- Driving the engineering, QA, data and design teams in delivering and building world class products.
- Planning Sprints and working in an Agile environment to carry out not just your tasks but also the tasks of your team members.
- Understanding and measuring the success metrics directly inclined towards your vertical and align them as per the business needs.
- User research will be a key part of your job which will help you to take better and more informed decisions while you build the product, hence conducting and setting up efficient user research frameworks will also be an important responsibility.
- Finally, you will be analyzing the key metrics being tracked in the launched product and creating a plan to iterate and optimize the products for the future sprints.
What you need to have:
- Master's / Bachelor's degree, computer science will be a bonus.
- 4+ years of handson experience in Product Management and proven track record of managing all aspects of a successful product throughout its lifecycle.
- B2B experience specifically building products for E-commerce/ Logistics clients is a bonus.
- You should be able to communicate effectively with the Engineering, QA and Design teams in their language while being able to articulate the product requirements efficiently.
- You should have a First principle thinking approach in problem solving; the ability to build products from scratch and the vision to scale it.
- You should have empathy towards the customer and the ability to understand their problems.
- You should have an Agile mindset - With a strong bias for action and an iterative approach to product development and a focus on building well hypothesised products.
- You should be able to understand and analyze industry/ market/ competition and internal business strategy, and ensure your product stays relevant and ahead of the curve.
- On a daily basis, you should use data to drive decision making and be analytical in understanding the problem statements.
- A good knowledge in UI/ UX design.
- The ability to collaborate with cross functional teams and harner assertiveness and influence to rally people around building exceptional products.
- Prior experience in building products for the Blue collared workforce is a plus.
Job Description:
We need highly self -motivated individuals who believe in pushing boundaries and are constantly looking to achieve more. The key aspects involve:
1. Drive efforts to meet the current business development revenue and define requirements to support longer term revenue and margin growth.
2. Implements systematic processes for business development that includes a comprehensive view of the possible options that could be pursued, a uniform evaluation/scoring methodology to compare the alternatives, prioritisation of the options and implementation plans for the activities that will be engaged in.
3. Serves as a critical resource in working with IT, Customer Service and other teams to ensure harmony and explore new sources of revenue.
4. Nurturing lead throughout the sales cycle with the ultimate aim of converting the lead along with helping the lead identify value of the platform.
Additional skills:
5. Should have strong communication skills and excellent in drafting emails and attending calls. Ability to make presentations would be a plus.
6. Preferably has some SaaS sales experience or has experience in selling IT services.
7. Should have a solution oriented and consultative approach rather than running behind pushy sales.
8. Should be a pure team player and should be willing to grow together with the company and the team as one.
9. Should be comfortable giving online demos and presentations and if required, occasionally also visit potential clients offices for demos.
10. Should be flexible with work hours and should be open to talking to international customers.
11. Highly self motivated and energetic individuals, full of positive energy.
BLAZE Madurai looking for JavaScript Frontend & Backend developer with hands-on web or mobile app development.
Skills required for JS Frontend developer:
- Must have strong experience in Angular JS , React JS ,Ember, etc.
- Cross-platform JS development experience with any of following tools is a plus (Ionic , Meteor.js , React Native, PhoneGap)
- Good understanding of the knowledge of advanced JavaScript like Objects/Closures/Async Events/etc is required
- Proficient understanding of code versioning tools, such as Git/ SVN.
Skills required for JS Backend developer:
- Must have strong experience in NodeJs or another Javascript server.
- Experience with a JS Backend framework is important ex: ExpressJS.
- Proficient understanding of code versioning tools, such as Git/ SVN.
- Experience in other backend programming PHP/Python/Ruby is an advantage.
- Good understanding of the knowledge of advanced JavaScript like Objects/Closures/Async Events/etc is require
Experinece : 1 - 3 years
Job Location : Madurai
- Expertise in Web API is most preferable.
- Good experience needed in Angular 4+ implementation.
- Must have very good exposure and experience working with C#,ASP.Net,MVC, Entity Framework,Web Service,Java Script, jQuery and SQL Server.
- Strong Knowledge of software implementation best practices.
- Strong experience in debugging and working with n-tier arctitecture (UI,Business layer and Data Access layer) along some experience with service oriented arctitectures(SOA)
- Ablity to design and optimise SQL server stored procedures.
- Solid understanding of object oriented programming (OOP)