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Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
•Can collect desirable contacts and data for leads and telecalling, telemarketing or digital marketing.
•Potential and hard working.
•Have strong computer operating knowledge.
Good knowledge in search engine.
ROLE AND RESPONSIBILITIES:
QA engineer’s responsibilities include:
1.Work with Business Analysts to get a clear understanding of requirements, understand thefunctionality of the product, create the appropriate test cases, test planand ensure that theproduct is thoroughly tested.
2.Log bugs in the appropriate system, categorize them based on severity levels, re-test the fixesreceived from developers. Work with the developers to provide more information about theissue on a need basis and assist in arrival of quick solution.
3.Approve the release when all the issues have been fixed.
4.Take feedback (especially bugs) from customers to BA and Product development teams andensure that they are properly addressed.
5.Automate and execute the test cases using appropriate tools6.Perform other related duties as assigned.
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Be part of Floatr's Founding Team Member. As a Tech Sr/Lead developer at this early stage you will get opportunity to work as well as shape up the product to a world class AI driven tech solution. Opportunity to learn, drive, mentor and be part of the success. An attractive stock options plan will ensure you are well rewarded for your contribution.
A strong candidate for this role will be responsible for all aspects of mobile and web development, and expected to work closely with the team to shape and evolve our core products. You will be encouraged to come up with innovative ideas to help build a robust solution.
Key Responsibilities
- Develop high-performance, scalable software for mobile and the server-side to deliver interfaces and APIs.
- Work with team to prioritise, scope, and deliver on key initiatives and features
Requirements
- 5+ years’ experience in Hybrid Mobile App development
- Expert in React Native & NodeJs development
- Web fundamentals like HTML, JavaScript, and CSS
- Skilled in Database technologies like MySQL, NoSQL and Postgres
- Excellent analytical and problem solving skills
- Willing to work from office in Bangalore (HSR Layout)
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with team and manager to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Requirements
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
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• 10-13 years of experience in managing Mainframe infrastructure services/ teams, with a previous experience of hands on console and batch operations working in 24/7 set up.
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a fast-paced environment.
• Proven track record of working in a multi-task, International environment with ability to work effectively cross border (Lithuania, Denmark)
• Proven track record of successful people development, talent retention and building internal career paths for the team.
• Deep knowledge of MF operating systems, MF hardware technologies, Online systems like CICS, DB2, MQ and understand, guide the whole infrastructure. experience in Production Control,Mainframe ConsoLe Operation..
• Broad knowledge of best practice process frameworks like ITIL
• Excellent communication skills - verbal and written - with the ability to collaborate well in a team and with leaders and partners in a geographically dispersed global environment
• Proven leadership skills with excellent understanding of Team objectives and goals and how they create value for the customers.
• Mainframe setup, Scheduling tools like IWS/OPC, Batch & Console monitoring tools, Ability to handle sev 1 and sev 2 major incident recovery bridges. proactive in approach is required.
• Track availability and Batch SLA's and taking proactive measures to avoid the risk of SLA breaches with a foresighted approach.
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Job Title: HR EXECUTIVE |
No of Vacancies: 03 |
Job Summary:
- An HR Recruiter is responsible for end to end process.
- A recruiter has to screen the resumes as per the requirement, considering the JD.
- Call the candidates and line up for TI & PI Interviews.
Required Qualification & Experience:
- Minimum Graduation in any stream
- One to three years as an HR.
- Knowledge of different job boards is preferable.
- MBA (HR) is preferable
- Only Female can apply
Work Experience: 2-4 years
Job Timings: 10.00 AM- 7.00 PM (Sunday off)
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ABOUT US:
Magic Crate is an innovative early childhood learning company that is a pioneer and market leader in the area of discovery kits for young children. Magic Crate was set up in early 2014 by young parents from IIT, IIM, NID and Georgia Tech as a subscription service that delivers activity boxes based on fresh new themes to their customers doorsteps each month. The activities, based on science, arts, games & role play, are designed by a multi- disciplinary team of early childhood experts and specialist designers. The carefully curated activities cleverly merge educational outcomes with hours of fun and laughter for young children.
Magic Crate is a dynamic company growing fast, and we are looking for energised and ambitious people to join us on that journey.
What this means is at this stage you will be core - influencing all aspects of development. Working with us you will enjoy a fast-paced environment with opportunities to help grow the business, and your own professional career.
ROLE:
As a Business Development Associate at Magic Crate, you will be joining the core team responsible for helping to shape the company’s growth narrative. Working closely with the Team Lead’s your role will be to help deliver sales growth by developing and executing sales strategy developed.
The perfect candidate will be systematic and organised, a proven closer of any sales in any sector, with a flair for creatively communicating innovative new services which benefit a wide variety of customers, who are parents of children of different age groups.
WHAT'S ON OFFER:
- Competitive salary with an attractive incentives which is performance based.
- A strong appraisal and promotion policy.
WHAT'S INVOLVED:
- New Customer Acquisition - Focus on converting fresh, warm leads into confirmed orders.
- Contacting,Promoting and selling our innovative products to Customers.
- Able to negotiate and close Sales in routine situations.
- Renewal Team - Focused on extending existing subscriptions or renewing expired subscriptions.
- Follow-up on the customers.
- Developing existing and new customer relationships.
- Meeting agreed upon Sales targets and Sales Objectives.
RESPONSIBILITIES:
- Explain the customer on the product, its features, benefits and discuss special promotional offers available.
- A typical day will require a maximum of 60 to 70 calls, depending on your Targets achieved.
- Our Customers are parents of children between the age group of 2 to 13 Years.
- Talk to new customers, follow up on past customer orders for tracking and checking on reports.
- A regular day involves making 4 to 5 subscription sales.
CANDIDATE REQUIREMENTS:
- Strong Communication skills with Multilinguistic skills.
- Strong Interpersonal skills, motivating and achieving.
- Passionate about a career in Sales.
- An influencer with consummate negotiation skills.
- Resilience and the ability to cope with rejection.
- Charismatic team player.
- A high degree of self-motivation and Ambition.
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