Data Scientist

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

• Role: Graphic Designer
• Experience:- 1-3 Years
• CTC offered:- 12- 15 LPA
• Location:- Navi Mumbai (Vashi)

Roles & Responsibility:-

• Maintain visual consistency while pushing creative boundaries within the game.
• Build design systems and asset libraries to streamline development and iteration.
• Contribute to store creative or promotional visuals as needed.
• Experience with motion tools like After Effects or Lottie.
• Detail-oriented, self-driven, and comfortable working in a fast-paced startup environment.
• Proficiency in Adobe Photoshop, Illustrator, and Figma.
• We’re looking for a highly creative Graphic Designer with strong artistic instincts and a flair for motion design. Your primary focus will be on in-game visuals, UI art, and light animations that shape how players experience the game.
• Design immersive in-game assets: backgrounds, avatars, icons, power-ups, and UI Elements.

Job Role: MERN Stack developer

Experience: 2-4 years

Location: Remote

About Us:

At Troopr Labs, we are imagining a future where an AI-powered conversational platform is at the center of your digital workplace delivering delightful employee experiences. The potential of this future is what drives us every day.

We are a small tightly knit team building world class software products used by companies like Spotify, Starbucks, Netflix and Snowflake. This is a full time remote position with the opportunity to work directly with the founders and make a direct and immediate impact on the productivity of 1000s of teams around the world.

As a Product Developer at Troopr, you'll be at the forefront of building world class AI products with a particular focus on conversational chatbot solutions.

Typical day in the job:

* Develop, test, and deploy clean, maintainable, and well-documented code

* Create interactive and user-friendly web interfaces using React

* Implement server-side logic, RESTful APIs and database interactions

* Design, maintain, and optimize MongoDB databases

* Participate in code reviews to ensure code quality

* Troubleshoot production issues and implement fixes for them

* Optimize code for performance and scalability

* Stay current on relevant industry trends, technologies and best practices

* Collaborate across teams in an agile environment

* Mentor junior developers as needed

Typical profile of person who can do this job well:

* 3 to 5 years of professional software development experience, with a focus on the MERN stack.

* You have excellent analytical and critical thinking skills

* You have exceptionally strong understanding of Javascript fundamentals

Overview of the role

As a Node Developer you will be collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high-quality web applications and services by writing clean and modular code.

Must have skills

• Overall 3-5 Years of experience in writing unit and integration tests to ensure the robustness and reliability of web applications and services.
• Measure and improve the performance of microservices. Catalyse growth within the team through code reviews and pair programming to maintain high development standards
• Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
• Expert level of experience in the design and development of Web Applications, and highly scalable distributed systems.
• Should have experience in development skills using the latest technologies including NodeJS(fastify framework), Microservices, PostgreSQL, Redis, etc. Should have exposure to NoSQL and SQL development.
• Comprehensive knowledge of physical and logical data modeling, and performance tuning.
• Should possess excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively and productively with globally dispersed teams.
• Build high-performance teams and Coach teams for successful career growth.
• Experience working with relational and non-relational databases, query optimization, and designing schema

Desired Background

Bachelors/Masters Degree in Computer Science, Information Technology

Responsibilities and Duties

 Handling Import Documentation.  Update Client for Shipment Status.  Daily DSR Report to Party & Head Office.  Trace the shipment status through websites and by personal contact to shipping lines.  Resolving customer queries with help of documentation team.  Handling Good Communicate with consignee, S/ Line, CFS, Transporter by mail.  Checking shipment arrival and IGM details in ICEGATE of customs.  Consignee Dispatch requirement as per schedule to various plant.  Collect the delivery orders from shipping line and freight forwarders and clearing fromPORT/CFS.  Handling DPD Client shipments with BMCT, NSICT, NSIGT, JNPT & GTI Terminals.  Co-Ordination with custom clearance dept for getting status and to avail required Documents.  Good Communicate to clear shipment with in free days without Detention & Demurrage.  Co-ordinating with Delivery Agent/ Transporter for Delivery of Shipment & Planning forDelivery.  Sending import Agency Bill with Shipping, CFS, Container Survey, Transporter Bill & etc.  Arranging for payment of Imports Bills

Experience Level: 8 Yrs

Oracle EBS Techno Functional

Work from Office

Job Location Hyderabad or Chennai or can be remote for subcons

Tech round+ management + client round

Candidate should be excellent in oracle Finance techno functional role ( oracle apps) with EBS + Finance modules ( AP+AR+GL) + Insurance domain + Production application support project specifically in UAE based project experience.

• Experience in Oracle EBS (Technical) with R12 release.
• • Very good knowledge of R12 financial table structure.
• • Good Hands on Knowledge of SQL, PLSQL, Oracle reports, Oracle form. OAF/ADF, BI publisher reports, Shell scripting.
• • . Should have good Analytical and debugging skills.
• • Should have development experience in the EBS environment in Reports, Interfaces, Conversions, Extensions, Workflow (RICEW) and Forms deliverables.
• • Experience in P2P, Oracle General Ledger (GL), Account Payables (AP), Receivables (AR), Cash Management (CM), Sub-ledger Accounting (SLA), and System administrator modules.
• • Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out technical activities which include new development, maintenance and production support activities.
• • Should have good knowledge of Agile Methodologies

Bachelor's degree in Computer Science, or information technology from an accredited institution; or equivalent experience

• Client Communication & Handling
• Providing demos to clients as required
• Lead Generation
• Conceiving and developing efficient and intuitive marketing strategies
• Coordinating with clients for time to time updating services
• This job will be purely field Marketing job.