Data Science Intern

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

• Configure, optimize, document, and support of the infrastructure components of software products (which are hosted in collocated facilities and cloud services such as AWS)
• Design and build tools and frameworks that support deployment and management and platforms
• Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructures
• Build core functionality of our cloud-based platform product, deliver secure, reliable services and construct third party integrations
• Assist in coaching application developers on proper DevOps techniques for building scalable applications in the microservices paradigm
• Foster collaboration with software product development and architecture teams to ensure releases are delivered with repeatable and auditable processes
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restores of different environments
• Work independently across multiple platforms and applications to understand dependencies
• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments
• Design and architect solutions for existing client-facing applications as they are moved into cloud environments such as AWS
• Competencies
• Full understanding of scripting and automated process management in languages such as Shell, Ruby and/ or Python
• Working Knowledge SCM tools such as Git, GitHub, Bitbucket, etc.
• Working knowledge of Amazon Web Services and related APIs
• Ability to deliver and manage web or cloud-based services
• General familiarity with monitoring tools
• General familiarity with configuration/provisioning tools such as Terraform
• Experience
• Experience working within an Agile type environment
• 4+ years of experience with cloud-based provisioning (Azure, AWS, Google), monitoring, troubleshooting, and related DevOps technologies
• 4+ years of experience with containerization/orchestration technologies like Rancher, Docker and Kubernetes

Join our dynamic team to provide advanced technical support for global HPE customers. We’re looking for a Linux Engineer with 5-7 years of experience who is passionate about solving complex technical issues and providing superior customer solutions. If you have a strong Linux background and thrive in a high-risk, mission-critical environment, this could be your next exciting career move!

Key Responsibilities:

• Provide technical support through phone, email, or remote sessions
• Troubleshoot and resolve issues related to Linux systems
• Perform proactive problem management and root cause analysis
• Manage escalations and provide leadership during crisis situations
• Apply patches, conduct security updates, and manage configurations
• Lead or participate in customer and internal projects, including Change Management, Incident Management, and Disaster Recovery planning
• Create and maintain Standard Operating Procedures (SOP) for smooth operations
• Collaborate with global teams to solve complex issues and deliver high-quality service to customers
• Maintain case documentation, meet SLA timeframes, and contribute to operational metrics

Technical Skills:

• Proficient in all flavors of Linux (installation, configuration, troubleshooting, administration)
• Experience with Redhat Satellite/Oracle Linux Ksplice
• Strong understanding of networking, Cluster Services, Oracle RAC clusters, SAN technologies, and HP Blade/Rackmount servers
• Knowledge in vulnerability assessment, security patching, and disaster recovery
• Experience in HP Service Guard cluster on RHEL

Non-Technical Skills:

• Strong written and verbal communication
• Excellent customer relationship management and teamwork
• Ability to lead technical escalations and crisis management
• Demonstrated commitment to delivering high-quality solutions

Eligibility:

• Bachelor’s degree in Engineering (or equivalent)
• Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL preferred
• Flexibility to work in a 24x7 support environment

Requirements:-

· Solid understanding of Flutter, Dart, Flutter UI, and animations.

· Should have experience working with native technologies like Android.

· Knowledge and understanding of Firebase

· Experienced in working with remote data via REST and JSON

· Strong understanding of design patterns over and above MVP, MVVM, and MVC

· Experience with Agile development, scrum.

Open Position: Facilities Engineers (2 positions)

MAQ Software, a leading global software consultancy, is nearing completion of our first office tower in Noida Sector 145 to support 2,000 engineers. Our new facility is located near Sector 145 Metro station adjoining the proposed 15 acre Microsoft campus. Our 350,000 square feet, 11 story building is designed by the leading architects and technical consultants. Our Platinum Green qualified building takes advantage of the recent advances in energy efficiency and uses 500KW solar plant.

Job Description:

We are seeking a Facilities Engineer to oversee all aspects of building functions and guarantee the safety and functionality of all facilities. Duties include working with contractors, planning maintenance work, maintaining records, and supervising facilities staff. The Facilities Engineer will ensure that our facilities are safe, functional, and efficient while also adhering to the government regulations. The ideal applicant will be well-versed in mechanical, electrical, and plumbing systems and have previous building management expertise.

Key Responsibilities:

• Design and oversee the construction of new facilities, ensuring they are functional, efficient, and safe.

• Manage and supervise facility maintenance staff, contractors, and vendors.

• Identify opportunities to improve energy efficiency and sustainability and implement solutions as appropriate.

• Maintain accurate records of maintenance and repair activities, as well as expenses.

• Develop and implement preventive maintenance programs for all facilities and equipment.

• Inspect buildings’ structures to determine the need for repairs or renovations.

• Maintain equipment and building provisions to meet health and safety requirements.

• Control activities like parking space allocation, waste disposal, building security etc.

• Prepare and implement project budgets and time limits.

• Work with other departments to identify and prioritize facility-related projects and allocate resources accordingly.

• Ensure that all facilities are equipped with necessary safety equipment and that staff are trained to use it.

• Provide technical support and guidance to other departments as needed.

Qualifications & Skills:

• Bachelor's degree in mechanical engineering, electrical engineering, or a related field.

• 8+ years of experience in facilities management or a related field.

• Strong understanding of mechanical, electrical, and plumbing systems.

• Knowledge of HVAC and other building systems.

• Experience in project management, including budgeting and scheduling.

• Ability to read and interpret technical drawings and specifications.

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills.

• Familiarity with local and federal regulations related to facilities management.

• Experience with energy efficiency and sustainability initiatives is a plus.

Experience: 1-10 years

Work timings: To support our high-performance engineering team, we must limit downtime. You will be required to work in shifts to address issues with contractors as expected in new buildings in the new Noida sector.

We prefer candidates staying close to Noida Sector 145 to reduce traffic related issues.

Job location: MAQ Software, A3, Sector 145, Noida 201301

• Responsible for the successful technical delivery of code and design documents
• Responsible to evaluate and review design frameworks and methodologies.
• Responsible for organizing, documenting, and review work items scope from a technical point of view.
• Responsible for scoping, designing, development, reviews, and complete delivery from the technical end.
• Review and validate estimates for complex projects to ensure correct sizing of work.
• Participates in POCs, validates the complex technical solution, performs estimates and collateral consolidation.
• Lead and coach a team of junior developers

Requirement

• Strong experience in the development of microservices-based applications using JEE technologies Spring Boot, and Spring MVC, JPA, and Hibernate.
• Experience in handling integration with multiple legacy systems by creating/consuming services in SOAP/REST/MQ, Apache Camel integration framework.
• Strong experience in developing web applications using single-page architecture and a responsive design using Angular, Bootstrap, and building hybrid mobile applications
• Understanding of front-end technologies, such as HTML5, and CSS3
• Containerizing applications using Docker/Kubernetes
• Setting up CI/CD pipelines using GIT, Jenkins, SonarQube is a plus
• Setting up applications for log monitoring using ELK stack and performance monitoring using Prometheus and Grafana is a plus
• Ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; participate in activities related to requirements elicitation, validation of architecture, creation, and review of design; provide pseudo code to the team; assign and review tasks for work product implementation with the objective of ensuring the highest levels of service offerings in own technology domain
• Performs high and low-level design provides pseudo-codes, implements the prototype, and does design reviews in order to deliver design documents as per customer requirements
• Provides inputs for an overall implementation plan, lead deployment of applications, infrastructure, and post-production support activities
• Interface with customer for issue resolution, provide status updates, Build customer confidence in team`s ability to deliver in order to support high customer satisfaction
• Understand client-side business requirements and provide value-led solutions. Should have strong and clear verbal and written communication skills including addressing escalations, presenting status in management meetings. Excellent client interfacing skills, mentoring skills
• Experienced in developing microservices/APIs using REST principles
• Experienced in JEE technologies, Spring Boot, Spring MVC, Hibernate, Swagger
• Experienced in using Queues (ActiveMQ/RabbitMQ, Kafka) and integration frameworks like Apache Camel
• Experienced in Front End skills include Angular, CSS, SAAS, Node, NPM, Bootstrap
• Experience with one of the application servers like Tomcat, JBoss EAP, IBM WebSphere
• Experience with relational databases like Postgres, Oracle DB2, and NoSQL databases like Elastic Search, MongoDB, Neo4J
• Experience in containerizing applications using Docker/Kubernetes
• Experience in setting up CI/CD pipelines using GIT, Jenkins, SonarQube is a plus
• Experience in setting up applications for log monitoring using ELK stack and performance monitoring using Prometheus and Grafana is a plus

• Responsible for end to end recruitment
• Sourcing potential candidates from various job portals (Naukri, Monster, Linkedin)
• Conducting detailed telephonic, skype, or face to face interviews and coordinating with the candidates till on-boarding and do the joining formalities
• Design and update job description.
• Screening and shortlisting the prospective candidate based on the job profile.
• Coordinating interviews with the hiring managers.
• Follow up to ensure candidates attend interviews as scheduled.
• Following up on the interview process status.
• Document the process on Microsoft Excel.
• Coordinating with candidates for document verification
• Conduct a primary document verification
• Establish and maintain a good relationship with the employee

Key skills

• Fair Communication skills (written and Verbal)
• Proficient in handling job portals
• Good Interpersonal skills
• Good knowledge of excel, word, PowerPoint
• A quick learner and able to work independently with limited supervision

Job Summary:

• Willingness to work on highly scalable cloud-native solutions based on microservices.
• Quickly learn the technologies and deliver using the same.
• Take complete ownership of the customer requirements.
• Motivated to deliver world-class quality.
• Inclined to bring new ways of thinking, working and providing solutions.
• Drive the concept of quality into everybody and have a zero-tolerance towards bad quality.

• Understand requirements from product management, customer and able to comprehensively break this down to manageable tasks.

Experience:

● 3-9 years of development experience.

Technical Skills:

Mandatory:

• Java - Advanced concepts concurrency, reflection, lambda, Java Springboot, Spring security,
• Actuator/Prometheus/Grafana/Servo (metrics),
• EFK/ELK stack (log analysis)
• OpenAPI/Swagger (documentation)
• RDBMS (PostgreSQL, MySQL, Maria or any other)
• NoSQL (Anyone of Mongo DB, Redis, Cassandra, Neo4J or other DBs)
• Automated unit tests/e2e tests (JUnit, TestNG, RestAssured etc)
• CI/CD pipelines (Jenkins, Sonar, Maven/Gradle etc)

Optional: (But highly recommended)

• NewSQL DB (TiDB, CockroachDB)
• AMQP/RabbitMQ
• Kafka
• Docker
• Kubernetes