Linux Engineer (L2) at InfoGrowth private Limited · Bengaluru (Bangalore) · 5 - 7 years · ₹16L - ₹20L / yr · Profitable · Posted 4 Oct 2024
Join our dynamic team to provide advanced technical support for global HPE customers. We’re looking for a Linux Engineer with 5-7 years of experience who is passionate about solving complex technical issues and providing superior customer solutions. If you have a strong Linux background and thrive in a high-risk, mission-critical environment, this could be your next exciting career move!
Key Responsibilities:
- Provide technical support through phone, email, or remote sessions
- Troubleshoot and resolve issues related to Linux systems
- Perform proactive problem management and root cause analysis
- Manage escalations and provide leadership during crisis situations
- Apply patches, conduct security updates, and manage configurations
- Lead or participate in customer and internal projects, including Change Management, Incident Management, and Disaster Recovery planning
- Create and maintain Standard Operating Procedures (SOP) for smooth operations
- Collaborate with global teams to solve complex issues and deliver high-quality service to customers
- Maintain case documentation, meet SLA timeframes, and contribute to operational metrics
Technical Skills:
- Proficient in all flavors of Linux (installation, configuration, troubleshooting, administration)
- Experience with Redhat Satellite/Oracle Linux Ksplice
- Strong understanding of networking, Cluster Services, Oracle RAC clusters, SAN technologies, and HP Blade/Rackmount servers
- Knowledge in vulnerability assessment, security patching, and disaster recovery
- Experience in HP Service Guard cluster on RHEL
Non-Technical Skills:
- Strong written and verbal communication
- Excellent customer relationship management and teamwork
- Ability to lead technical escalations and crisis management
- Demonstrated commitment to delivering high-quality solutions
Eligibility:
- Bachelor’s degree in Engineering (or equivalent)
- Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL preferred
- Flexibility to work in a 24x7 support environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About InfoGrowth private Limited
About
Company social profiles
Similar jobs (10)
Job Description:
Mandatory Skills: Linux Administration, Production Support, Database Support, and Monitoring & Observability, with exposure to Cloud and Automation.
Primary Skills: Linux Administration, Production Support
Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation (Good to have)
• Vista Plus Development & Engineering
• Shell Scripting
• Application installation and upgrade in Linux environments (added advantage)
• File System Management
• Incident, Change, and Problem Management (ITIL)
• Basic Oracle / Database concepts
• Production Support and Health Check Monitoring
• Documentation and Operational Governance
grafanaPrimary Skills: Linux Administration, Production Support
Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.
Job Summary
We are looking for an experienced Server Engineer with hands-on expertise in Linux, Bash scripting, networking, and enterprise server hardware. The candidate should have experience with server management platforms, monitoring protocols, and basic storage and virtualization technologies.
Mandatory Skills
- Hands-on experience with Linux and Bash scripting.
- Experience with enterprise server hardware and management platforms such as Lenovo XClarity/LXCA, HPE OneView/iLO, Dell OpenManage Enterprise, or Cisco UCS Manager.
- Scripting skills in Bash, PowerShell, or similar tools.
- Server monitoring experience with SNMP, IPMI, Redfish API, or CIM.
- Networking fundamentals, including TCP/IP, switching, routing, and monitoring.
- Storage fundamentals, including FC/FCoE, iSCSI, DAS, and storage drives.
- Knowledge of virtualization fundamentals.
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
grafanaJob Summary
We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.
Key Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Handle incidents, service requests, and changes using ServiceNow.
- Perform log analysis, root cause analysis (RCA), and issue resolution.
- Coordinate with application, infrastructure, and development teams to resolve production issues.
- Ensure SLA compliance and maintain proper incident documentation.
- Support continuous monitoring and improve application stability and availability.
Required Skills
- 3–5 years of experience in Application Support or Production Support.
- Hands-on experience with Linux/Unix and Windows environments.
- Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
- Working knowledge of ServiceNow and Incident Management.
- Good troubleshooting, analytical, and communication skills.
- Willingness to work in a production support environment.
Job Details
- Location: Hyderabad
- Work Mode: WFO
- Notice Period: Immediate Joiners Only
grafanaWe are looking for an Application Support Engineer with strong experience in production support, Linux/Unix administration, and application monitoring to ensure application stability and availability.
Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application issues using Linux/Unix commands and log analysis.
- Monitor application health, performance, and availability using monitoring tools.
- Handle incident management, root cause analysis (RCA), and service requests.
- Coordinate with development, database, and infrastructure teams to resolve issues.
- Support deployments, batch jobs, and production activities.
Required Skills
- Strong experience in Application/Production Support.
- Hands-on experience with Linux/Unix commands and shell scripting.
- Experience with monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
- Knowledge of incident management and ITIL processes.
- Good troubleshooting, analytical, and communication skills.
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
- Provide application and production support, ensuring system availability and stability.
- Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
- Ensure SLA compliance and minimize service disruptions.
Required Skills
- Application Support / Production Support
- Linux/Unix and Windows
- Monitoring tools: Splunk, Grafana, AppDynamics
- ITSM tool: ServiceNow
- Incident, problem, and change management
- Strong troubleshooting and communication skills
grafana📢 We’re Hiring | Application Support Engineer
📍 Location: Hyderabad
💼 Experience: 6+
We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.
🔹 Job Responsibilities:
- Provide L2/L3 application support and troubleshoot production issues.
- Monitor application performance, availability, and system health.
- Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
- Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
- Perform root cause analysis (RCA) and implement preventive measures.
- Handle incidents, service requests, and problem management within defined SLAs.
- Collaborate with development, infrastructure, and database teams to resolve technical issues.
- Support production deployments, releases, and application health checks.
🔹 Required Skills:
- 6–8 years of experience in Application Support.
- Strong hands-on experience with Linux/Unix.
- Good knowledge of Splunk, Grafana, and AppDynamics.
- Experience in production support, incident management, and troubleshooting.
- Strong analytical, communication, and problem-solving skills.
L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon