Join our dynamic team to provide advanced technical support for global HPE customers. We’re looking for a Linux Engineer with 5-7 years of experience who is passionate about solving complex technical issues and providing superior customer solutions. If you have a strong Linux background and thrive in a high-risk, mission-critical environment, this could be your next exciting career move!
Key Responsibilities:
- Provide technical support through phone, email, or remote sessions
- Troubleshoot and resolve issues related to Linux systems
- Perform proactive problem management and root cause analysis
- Manage escalations and provide leadership during crisis situations
- Apply patches, conduct security updates, and manage configurations
- Lead or participate in customer and internal projects, including Change Management, Incident Management, and Disaster Recovery planning
- Create and maintain Standard Operating Procedures (SOP) for smooth operations
- Collaborate with global teams to solve complex issues and deliver high-quality service to customers
- Maintain case documentation, meet SLA timeframes, and contribute to operational metrics
Technical Skills:
- Proficient in all flavors of Linux (installation, configuration, troubleshooting, administration)
- Experience with Redhat Satellite/Oracle Linux Ksplice
- Strong understanding of networking, Cluster Services, Oracle RAC clusters, SAN technologies, and HP Blade/Rackmount servers
- Knowledge in vulnerability assessment, security patching, and disaster recovery
- Experience in HP Service Guard cluster on RHEL
Non-Technical Skills:
- Strong written and verbal communication
- Excellent customer relationship management and teamwork
- Ability to lead technical escalations and crisis management
- Demonstrated commitment to delivering high-quality solutions
Eligibility:
- Bachelor’s degree in Engineering (or equivalent)
- Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL preferred
- Flexibility to work in a 24x7 support environment
Subodh Popalwar
Software Engineer, Memorres
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