Join our dynamic team to provide advanced technical support for global HPE customers. We’re looking for a Linux Engineer with 5-7 years of experience who is passionate about solving complex technical issues and providing superior customer solutions. If you have a strong Linux background and thrive in a high-risk, mission-critical environment, this could be your next exciting career move!
Key Responsibilities:
- Provide technical support through phone, email, or remote sessions
- Troubleshoot and resolve issues related to Linux systems
- Perform proactive problem management and root cause analysis
- Manage escalations and provide leadership during crisis situations
- Apply patches, conduct security updates, and manage configurations
- Lead or participate in customer and internal projects, including Change Management, Incident Management, and Disaster Recovery planning
- Create and maintain Standard Operating Procedures (SOP) for smooth operations
- Collaborate with global teams to solve complex issues and deliver high-quality service to customers
- Maintain case documentation, meet SLA timeframes, and contribute to operational metrics
Technical Skills:
- Proficient in all flavors of Linux (installation, configuration, troubleshooting, administration)
- Experience with Redhat Satellite/Oracle Linux Ksplice
- Strong understanding of networking, Cluster Services, Oracle RAC clusters, SAN technologies, and HP Blade/Rackmount servers
- Knowledge in vulnerability assessment, security patching, and disaster recovery
- Experience in HP Service Guard cluster on RHEL
Non-Technical Skills:
- Strong written and verbal communication
- Excellent customer relationship management and teamwork
- Ability to lead technical escalations and crisis management
- Demonstrated commitment to delivering high-quality solutions
Eligibility:
- Bachelor’s degree in Engineering (or equivalent)
- Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL preferred
- Flexibility to work in a 24x7 support environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Company
Robosoft is a full-service digital transformation company, with a vision to Simplify Lives. We offer end-to-end solutions in Product Advisory, Design, Engineering, and Analytics. The delightful, intuitive digital experiences we craft help enterprises offer great customer experiences and drive brand preference. In 1996, our first customer was Apple Inc. Since then, with 25 years of experience in software development, we have played an active role in the ever-changing world of digital experiences - from mobile app development to emerging technologies in digital experiences.1000+ employees based in Udupi, Bangalore, and Mumbai.
The acquisition of Robosoft with TechnoPro in Aug-21 is giving us more value and scalability to grow at a faster pace. We have partnered with several prestigious brands across the globe including Discovery, ESPN, AAA, HP, McDonald’s India, Paytm, NDTV, Viacom18, Disney, BSI and more. We have crafted over 2000 digital experiences and our apps have garnered over a billion downloads. Our clients are spread across diverse domains - Banking & Financial Services, E-commerce & Retail, Media & Entertainment, Healthcare & Pharma to name a few.
Voted ‘Mobile App Development Company of the Year’ at the Amazon Mobility Awards, our other prestigious awards include Top Wearable App Developers, Best UX Design Agency 2020, ‘Products, Upgrades, and Innovation of the Year' at CEO World Awards, Best of App Store, Apple Design Award, BAFTA, Stevie Gold Winner at American Business Awards to name a few.
Mission: Simplifying lives through delightful digital experiences
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Full Stack Developer - Averlon