Data Product Manager

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Position: Business Development Executive

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/

Location: Vijayawada, Andra Pradesh ( Remote )

Language: English & Hindi

Salary: 2.50 LPA to 4.80 LPA

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.
• 0 - 3 years' relevant work experience in business development or similar field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities
• Conducting extensive market research
• Creating actionable business strategies
• Nurturing relationships with clients
• Analyzing market trends.

Job Purpose

We work in the latest technology, and our foundations are data structures, algorithms, solid logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and ensuring their code is the most efficient.

You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.

You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.

Key Areas of Responsibility

Core development. Ready to participate in the designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.

Desired Candidate Profile

Essential Skills 

• Reliable, Accountable, and Trustworthy
• Ability to understand software requirements based on a wireframe/program specification
• Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
• Effective communication skills to ensure smooth coordination of tasks with the Team Leader.
• Knowledge of MongoDB, MySQL, and PL/SQL is a plus
• Familiarity with ML, TensorFlow, and Keras is a plus
• Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is a plus.
• Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable.
• Must Solve The Following

To consider you for the current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you cannot solve this, please do not apply.

Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, please verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.

About

Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. 

Responsibilities 

• Develop microservices that will be used by the frontend through API endpoints. ● Translate business requirements into high quality code. 
• Ensure that the code is deployed in a secure and scalable fashion. 
• Focus on code maintainability and performance of application. 
• Provide technical advice and assists in solving programming problems. 
• Enhance Analytics and overall backend architecture for better performance. 
  
  Requirements 
• 4+ years of backend/full-stack development experience 
• 1+ years of experience on NodeJS 
• 1+ years experience in building APIs in a microservice architecture 
• Has experience managing other developers, recruiting and training. 
• Experience in PHP is a plus 
• Experience with AWS services such as Lambda, CloudWatch, CloudFront 
• Has experience in code reviewing/being the gatekeeper for an entire project 
• Experience with RabbitMQ or similar queuing system 
• Experience with Redis/ElasticSearch is a plus 
• Familiarity with CI/CD pipeline tools like Jenkins 
• Good knowledge of working with Git 
• A knack for benchmarking and optimization

5 years of architecture, design and programming experience preferably in fast-paced dynamic environment

Strong application design and implementation skills, solid understanding of the entire development cycle.

Strong background in Java/J2EE based application

Strong background in Spring/Spring boot based application

Strong background in Microservices based application

Experience working with Apache and/or Tomcat

Experience in transforming requirements to software design

Strong Experience with developing Java SAAS web applications.

Working experience in Industry Standard protocols related API Security including OAuth

Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.

Strong background working with Linux/UNIX environments.

Strong Shell scripting experience.

Working knowledge with Oracle, DB2 or MongoDB databases.

 Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.  Strong agile/scrum development experience

 Strong collaboration and communication skills within distributed project teams

 Excellent written and verbal communication skills