Sr. Salesforce Developer

Our IT Project Managers are responsible for assisting various tasks throughout the project lifecycle. Being a central liaison between all project stakeholders consisting Executive Board, Developers, and QA, they makes sure that we do not miss any deliverables from the schedule.

Curious about your work?

• Processing new projects that come in from the client.
• Attending calls/meetings with the client’s teams as needed.
• Determining work flow, steps and timelines for all projects.
• Assisting in the creation of documentation and reports such as project overviews and communicating the same to various internal stakeholders.
• Maintains ongoing daily communication with other departments and resources regarding project status.
• Ensuring each project flows within the timeline, receives checks, and is completely ready for delivery on time.
• Providing timely updates to the client side

Who will you work with?

Everyone, in a way! At SimplePlan, ours is an intentionally flat setup — you will be working directly with team leads, execution heads as well as team members across the length and breadth of the agency.

Who are you?

We're looking for someone who is passionate about scaling teams and working with groups of people towards a common objective — someone who:

• has 0-1 year of experience in Website Projects
• has a tech bachelors' degree
• is proactive as we care deeply about what we do & when we see opportunities/problems, we act
• is good on getting on and doing things
• is clear, concise and precise with a lot of documentation
• has an ability to communicate effectively and professionally with clients

You'll fit right in if:

• you really care about nurturing a delightful team environment
• you possess excellent active listening, presentation and communication skills
• you enjoy solving problems
• you have an innate sense of ownership when it comes to work
• you enjoy discourse on people and operations management
• you enjoy close collaboration with cross-functional teams and individuals from different backgrounds
• you are good with people and to people - whether it’s your fellow team leads, or those who help run SimplePlan behind the scenes

You won't fit right in if:

• you default to waiting for instructions rather than figuring things out yourself
• you are disinterested in being on top of everything
• you would rather keep quiet than speak up in a meeting

We are looking for passionate, talented, and motivated Developers to join our team and help deliver high-quality technical solutions. If you’re excited about working on the newest technologies and delivering value with a sense of ownership, then you should join us.

What you will do:

• Write clean code that follows industry standards and best practices.
• Participate in architectural discussions to improve our technology stack.
• Innovate ideas to promote best practices.
• Work closely with cross-functional stakeholders to make collaboration better between teams.
• Deliver high-quality and maintainable code using test-driven methodologies.
• Participate and contribute towards improving the development process and practices within the team and across the organization.

Qualifications:

• You will have a minimum of 3 years of industry experience developing on the FullStack
• Experience with CSS, HTML, Javascript
• Experience with RESTful services
• Knowledge and experience in building scalable Node.js applications
• Continuous integration/continuous deployment experience
• Experience with building tools such as Webpack, grunt, gulp, babel etc.
• Strong desire to learn and share knowledge with others

Desired Skills:

• Strong understanding of data structures and design patterns
• Experience with one or more front-end Javascript frameworks is a BIG plus
• Full understanding of the complete web technology stack including how to architect highly scalable solutions
• Experience with Relational or NoSQL databases
• Working knowledge of AWS services.

We are looking for Sr. Node Js Developer

Experience - 3-5 years 

Location - Ahmedabad, Gujarat. (Work from Office)

5 Days working 

Should have good communication skills.

Requirements:

•API Development

• Mongodb or Firebase

•Designing and developing user interfaces using Angular OR JavaScript MV-VM/MVC frameworks

•Good understanding of AJAX and JavaScript, TypeScript Dom manipulation Techniques

•Experience with RESTful services

•Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, ReactJS)

•Knowledge of Node.js, Express and frameworks available for it

•Understanding the nature of asynchronous programming and its quirks and workarounds

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

• Developing new user-facing features using React.js.
• Build reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality code.
• Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Design a modern highly responsive web-based user interface.

Skills and Competencies;

• Bachelor's degree in computer science preferred.
• 3-5 years of demonstrated experience.
• Good knowledge of HTML5, CSS3.
• Strong proficiency in Javascript.
• Strong working knowledge of React JS and web apps.
• Good working experience using API in UI development.
• Should be able to do responsive design and cross-browser compatibility.
• Willingness to experiment and take complete responsibility for projects.
• Work independently and remote, with excellent follow-up, time management, and organization skills.
• Any additional knowledge of/familiarity with programming, in general, would be a great added bonus.
• Knowledge of Jira/confluence.
• Familiarity with code versioning tools such as Git.
• A team player with a problem-solving aptitude.
• Fluent in a second language preferred, good level of verbal English required.