Data Engineering Internship

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

A Business Development Executive (BDE) is a key player in a company's growth strategy. BDEs are responsible for identifying and generating new business opportunities, and for building and maintaining relationships with clients. Their responsibilities include: 

• Identifying new business opportunities: Researching markets and trends to find new clients and ways to serve existing clients better 
• Building relationships: Developing long-lasting relationships with clients and key stakeholders 
• Driving revenue growth: Setting sales goals, negotiating deals, and ensuring customer satisfaction 
• Managing the sales process: Owning the sales lifecycle from prospecting to implementation 
• Collaborating with others: Working with senior team members to manage risks, and with the sales team to keep and grow accounts 
• Communicating with clients: Understanding client needs, offering solutions, and providing excellent customer service 
• Preparing presentations: Creating pitches and proposals for clients, and preparing sales displays 
• Managing sales meetings: Conducting virtual and in-person meetings with clients 
• Attending events: Attending conferences and industry events to promote the company 

1. Must be familiar with the usage of accounting software like tally or similar

2. Good command of MS Excel, MS Word

3. Preparation of salary statements, departmental returns

4. Any other work assigned from time to time

Job Title: HR Executive.

Reporting: HR Manager

Location: Bangalore (Work from home till further confirmation)

Company URL: http://www.sportzvillage.com">www.sportzvillage.com

About – HR Executive, Sportz Village

We are looking for a bright, and qualified HR Executive to join our team. He/she will be primarily accountable for Onboarding, Documentation, BGV, Employee engagement, Grievance and Exit etc. Ultimately you will make strategic decisions for our company so that we hire, develop, and retain qualified employees.

Key Accountabilities

• Provide People services throughout the employee's lifecycle which includes but not limited to: Onboarding/Off-boarding
• Document verification and Background check for new recruits
• Maintain employee files and records in electronic and paper form
• Co-ordination for Bank accounts, Health Insurance
• Partner with management to develop and implement effective HR policies and practices that will support the strategic growth of the business
• Coordinate training and development programs
• Address employee grievances
• Responsible for pro-active engagement of employees within the Organization through various structured initiatives
• Exit interviews and employee feedback

Requirements

• Bachelors’/Master’s degree in human resources, business administration
• Good knowledge in Labor laws/HR practices
• Excellent communication skills
• High level of empathy, responsiveness, and relationship orientation
• High level of maturity and tact to deal with situations & people
• Proficiency in MS Office

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

● Lead User Stories and guide senior/software engineers in the development process

● Understand architectural principles, and design patterns, and implement them from architectural artifacts.

● Collaborate with product managers, designers, and other stakeholders to develop and implement project plans.

● Lead the development of software solutions using Microsoft Technologies, including .NET, C#, SQL Server, Azure, and other related technologies.

● Ensure the use of best practices and processes in software development, including code reviews, automated testing, and continuous integration/continuous deployment (CI/CD).

● Provide technical guidance and mentorship to team members, and work with them to resolve technical issues and challenges.

● Work with other Engineering Managers and senior leaders to define and implement engineering best practices and processes across the organization.

● Keep up to date with industry trends and emerging technologies and evaluate their potential impact on the organization's development practices.

Must-Have Skills:

● B.E/B.Tech in computer science

● 12 to 15 years of experience in software development, with a focus on Microsoft Technologies.

● 3+ years of experience in managing teams of software developers and leading software development projects.

● Understanding of Frontend Technologies: Angular 14+

● Strong technical skills in .NET, C#, SQL Server, Azure/AWS, and related technologies.

● Understanding of Design patterns and various Architecture patterns like Domain Driven Design/Microservices.

● Strong leadership and management skills, with a proven record of accomplishment in delivering high-quality software solutions on time, with high quality and within defined KPIs.

● Good understanding of Agile software development methodologies

ur client is looking for highly experienced, ambitious Software Developer, specialized in developing mobile applications both iOS and Android using Flutter Development Framework (Flutter SDK, Dart Language, Flutter widgets). Mobile Developer with excellent and strong experience in the design and development of secure and high-performing Android and iOS mobile applications/products using Flutter as the technology.

They are someone who are currently living in NCR region or Noidaand can start immediately or have 30 days notice period.

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Job Responsibilities:

Mandatory Requirements:

Qualities

Experience working with graphic designers and converting designs to visual

Eligibility Criteria:

• 3+ years of experience
• Graduation/ Post Graduation in Computer Science, Engineering
  
  

What’s for the Candidate

As per industry Standards

Job Location(s)  

Noida

About the Organisation:

Our client is one of the frontrunners in delivering excellence in technology. In a short period, they are certified with CMMI Level-3 certification. Combining cutting-edge technology with 100+ certified industry specialists to deliver solutions smartly and swiftly.

With a CMMI Level 3 certificate, our client plans to not only evaluate, but advance and upgrade services in BPO Commerce, Digital commerce, Website design & development, HR Commerce, and Managed IT Services.

Spanning tenure of over 3 years, the customer retention rate (CRR) stands at a whopping 99% for clients from several industries.

Thanks