Engineering Manager / Senior Engineering Manager

We are seeking Senior Backend Engineers who can hack around multiple technologies and build highly scalable, low-latency, distributed systems with RESTful services. You will be responsible for developing new software products (internal) and solving complex technical challenges for scale-ups and enterprise companies. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

You’ll be responsible for—

• Writing clean, high-quality, high-performance, and maintainable code.
• Solving complex technical problems.
• Performing an objective analysis of the problem statement and coming up with an unbiased technical solution before writing a single line of code.
• Coordinating cross-functionally to ensure the project meets business objectives and compliance standards.
• Participating in and driving code reviews.
• Building robust, secure, and scalable microservices.
• Implementing RESTful services with a metric-driven API Gateway.
• Ensuring sub-second server response and will be responsible for implementing relational, document, key, object, or graph data stores, index stores and messaging stores as needed.
• Tracking defects and work with business owners and users to triage bugs and manage backlog
• Taking ownership to run and maintain Cloud infrastructure.
• Evaluating relevant technologies, influencing and driving architecture and design discussions.
• Architecting & designing the platform.
• Mentoring junior engineers helping them grow, performing code reviews, system monitoring & delegation.
• Writing documentation & create engineering processes.
• Working as an individual contributor.
• Helping drive KPIs with Product.
• Taking ownership of backend systems.
• Helping with unit tests & QA process.
• Scaling the engineering team.
• System scaling to hundreds of millions of users.
• Working with product managers and designs.

Requirements

What you need—

• Overall 5-8 years of experience in software development with a strong base in Golang/Java/Python and a degree in Computer Science(optional).
• Experience with Go, K8, Docker, AWS, and CI/CD.
• Experience with micro web frameworks – like Springboot, Gin/Mux.
• Experience in working with microservice architectures, Transactional systems, and Distributed environments.
• Exposure to building RESTful APIs with monitoring, fault tolerance, and metrics (with something like Hystrix).
• Experience with MySQL, and NoSQL (Cassandra, Redis, DynamoDB).
• Experience in server-side services using ElasticSearch and ESB - Camel, ActiveMQ.
• DevOps experience.
• Experience with AWS stack.
• Excellent attention to detail.
• Outstanding written and verbal communication skills.
• To be a self-starter who can work well with minimal to no guidance in a fluid environment.
• To be excited by challenges surrounding the development of highly scalable & distributed systems.
• To be agile and able to adapt quickly to changing requirements scope and priorities.
• To be experienced in working on massively large-scale data systems in production environments.
• To have led or mentored an engineering team before(optional).
• To have contributed to open-source projects.
• To have a strong drive & desire for continued growth.
• Proficiency in English.
• Experience with Web3(optional).

Benefits

What you get—

• Best-in-class salary: We hire strong talent and compensate accordingly.
• Meet and learn from designers, engineers, product leaders, and AI practitioners.
• Continuous learning: Work with a world-class team and stay close to the latest in AI, engineering, and product development.
• High-impact work: Build AI-first systems and products used at scale by global clients.

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

📢 We’re Hiring: Email Marketing Executive (Remote)

At Kreateable, we are on the lookout for a proactive and driven Email Marketing Executive to join our team! You’ll play a key role in generating leads and demo bookings for our digital design services.

🌟 What You’ll Do:

✅ Generate leads and drive demo bookings through targeted email campaigns.

✅ Create and manage approx. 400 email IDs and send ~4,000 emails daily.

✅ Build and manage your own prospect data (we will define verticals).

✅ Work directly on leads and deliver consistent results.

✅ Handle targets and perform well under pressure.

💼 What We’re Looking For:

✔ Experience in lead generation via email marketing.

✔ Strong ability to generate and manage data independently.

✔ Good personality with excellent communication skills.

✔ Ability to work in a fast-paced, target-driven environment.

🕒 Role Details:

📍 Remote role (work from anywhere)

🕕 Working Hours: 6:00 PM IST – 3:00 AM IST (Canada Time)

💰 Salary: Performance-based (decided on leads generated)

📩 To Apply:

Send your resume to mukulatkreateable.net

Join us and be a part of an innovative team helping businesses meet their digital design needs!

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

We are hiring for Salesforce Community Cloud

8+ years of experience

3 yrs experience in Salesforce Community development.

Expert in Lightning component development

Should be able to set up and manage communities

Should be able to customize Communities

Should have experience on salesforce Integrations

Should some exposure to Mulesoft Any point Platform

Collaborating with the client to understand their business objectives and shepherding them through the intricacies of the Salesforce platform. Analyze and review of business, functional, and technical requirements

Design and create application architecture and develop solutions that achieve the customer’s objectives that are secure, scalable and maintainable; translating business requirements into systems, services, and solutions. Implementing automation to improve processes

Participate in project team meetings and communicate effectively with business and technical team members and stakeholders, include across team and organizational boundaries

Reporting project status as required

#hiring #community #salesforce #salesforcecommercecloud #salesforceconsultant #salesforcecommunity #sfdc

What You Will Do

● Create beautiful software experiences for our clients using design thinking, and lean and agile methodology.

● Work on world-class software products using the latest cutting-edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced, and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and positively impact the industry.

Basic Qualifications

● Experience: 5+ years

● Hands-on development experience in backend, Java, SpringBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices, etc.

● Server-side development experience mainly in JAVA.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

● Experience in working with cross-border, distributed teams is a must. Nice to have Qualifications ● Product and customer-centric mindset

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems Get to know us better: https://www.zemosolabs.com.

Desired Candidate Profile

• A team focus with strong collaboration and communication skills
• Exceptional ability to quickly grasp high-level business goals, derive requirements, and translate them into effective technical solutions
• Exceptional object-oriented thinking, design and programming skills (Java 8 or 11)
• Expertise with the following technologies : Data Structures, Design Patterns ,Code Versioning Tools(Github/bitbucket/..), XML, JSON, Spring Batch Restful, Spring Cloud, Grafana(Knowledge/Experience), Kafka, Spring Boot, Microservices, DB/NoSQL, Docker, Kubernetes, AWS/GCP, Architecture design (Patterns) Agile, JIRA.
• Penchant toward self-motivation and continuous improvement; these words should describe you: dedicated, energetic, curious, conscientious, and flexible.

What you need to have:

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

 - Strong Knowledge of PHP Web Frameworks E.G Laravel

 - Understanding the Fully Synchronous Behaviour Of PHP

 - Understanding of MVC Design Patterns

 - Basic Understanding of Front-End Technologies, Such as JavaScript, HTML5, And CSS3 - Knowledge of Object-Oriented PHP Programming.

 - Strong Knowledge of The Common PHP Or Web Server Exploits and Their Solutions

 - Understanding Fundamental Design Principles Behind A Scalable Application.

 - Integration of Multiple Data Sources and Databases into One System

 - Familiarity With SQL/NoSQL Databases and Their Declarative Query Languages

 - Proficient Understanding of Code Versioning Tools, Such as Git, Bitbucket.

 - Understanding Fundamentals of Cloud Technologies E.G AWS

-  Knowledge of Node.js And React.js Should Be an Advantage.
-  Knowledge of HealthCare and e-Commerce domain will be good.