Software Development Engineer Testing (SDET)

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Job Summary:

We are influencemedia.solutions - web3 marketing agency. We are seeking a creative and passionate Video Content Specialist with a strong understanding of storytelling video marketing and the web3 space.

You will be responsible for repurposing or creating original video content from scratch, using the latest trends and memes, to craft engaging short-form videos for YouTube Shorts, TikTok, and Twitter among others.

Key Responsibilities:

● Create and repurpose engaging short-form video content tailored to different social

platforms.

● Break down complex concepts into digestible and entertaining stories.

● Stay up-to-date with social media trends, memes, and video marketing strategies to enhance content relevance and engagement.

● Collaborate with clients and internal teams to understand project objectives and adapt content to meet specific marketing goals.

● Utilize online tools and video editing software to create visually appealing and high-impact videos.

● Optimize video content for social media platforms and platform-specific best practices.

● Work closely with the creative team to align content with brand voice and client expectations.

Qualifications and Requirements:

● Proven experience in creating short-form video content for social media platforms.

● Strong understanding of storytelling, especially translating complex topics into engaging into digestible video content.

● Familiarity with crypto concepts and memes within the web3 space.

● Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro, or online tools like Canva, CapCut, etc.).

● Ability to stay on top of social media trends and incorporate relevant memes, audio tracks, and visual styles to increase engagement.

● Strong creative skills, with an eye for design and visual aesthetics.

● Excellent communication skills and the ability to collaborate with teams and clients to execute content that aligns with project goals.

● Ability to work under tight deadlines and manage multiple projects simultaneously.

● Prior experience working with web3 or crypto-related projects is a plus.

Compensation:

We offer a competitive salary based on your production level, proven experience, and ability to deliver high-quality video content for the

web3 audience.

• You're proficient in AI/Machine learning latest technologies  
• You're proficient in GPT-3 based algorithms 
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

• Support the entire application lifecycle (concept, design, test, release, and support)
• Produce fully functional mobile applications writing clean code from designs and wireframes
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Stay up-to-date with new technology trends

• Proven work experience as a Mobile developer
• Demonstrable portfolio of released applications on the App Store or the Android market
• In-depth knowledge of programming in React Native.
• Experience with Javascript libraries.
• Experience with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment
• Understanding of REST principles

• Systems: REST & Graphql API’s, WSDL, XML JASON. Integration protocol, data exchanges between systems. Magento, Logistics, ERP integration experience
• Role: Will be responsible for developing and integrating API framework. Build service layer.
• Education : B.Tech – CSE, premium institute
• Experience : 3-6 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Magento eCommerce system design and database is desirable

• Develop and execute influencer marketing strategies and creative

campaigns

• Identify and build relationships with prominent influencers
• Building an influencer ecosystem for e-commerce/start-ups.
• Research relevant influencers and contact them.
• Build good relationships with influencers.
• Negotiating with influencers
• Monitor influencer activity, analyse their performance, identify areas

of improvement, and recommend

• Research relevant industry experts, competitors.
• Brainstorm new, creative approaches to influencer/ affiliate/

collaboration campaigns.

• Liaising with the marketing team to create and coordinate

marketing strateg

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.