Data Engineer - Google Cloud Platform

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

About UpSolve

Working on new tech solutions around Image, Video and NLP. At UpSolve we focus on making AI available and affordable for all at scale.

Job Description:

The selected candidate will be responsible for the ideation, development, and execution of mobile and web apps.

Freshers, please DO NOT apply.

Job Responsibilities:

• Advise on the design of iOS, Android and Web apps
• Develop entire applications using Flutter, Android Studio or other platforms.
• Build Web apps in python backend using Flask or Django.
• Communicate and collaborate with different teams regularly.

Job Requirements:

• Experienced in publishing iOS and Android applications
• Experience in building futter applications and compiling using Xcode
• Bachelor's/Master's degree in Engineering, Computer Science (or equivalent experience)
• 3+ years of experience in full-stack development
• Should possess a portfolio of code or apps for review
• Must be a critical thinker and provide effective and efficient solutions

Location: Mumbai

Work Mode: Work from Office

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Backend .Net Developers

Vizag/Hyderabad/Remote

Contract / Fulltime

UK shift : 2- 11 PM IST

Exp Level: 6-10 years

Details:

.Net Core

C#

Experience in developing Microservices.

Experience deploying MicroServices in Docker containers

MVC or other design patterns

Container services in AWS/Azure

Experience with MS-SQL or Postgress

Knowledge on Message Queuing

EXCELLENT COMMUNICATION MUST

This role is a US Client facing, hence we need someone with excellent communication skills and also someone with prior US Client facing experience.

Interview Process:

Online Assessment

Call with our VP

End Customer Interview

• - Strong architecture and design skills and keen business sense.
• - Strong core server-side technologies experience (Java), database design & performance tuning exposure.
• - Strong OO design skills, knowledge of frameworks such as Spring/ Spring Boot/ exposure to functional programming a plus.
• - Good knowledge of nodeJS/ noSQL a definite plus.
• - Good exposure to front end/UI skills (JS, HTML, Angular).
• - Good exposure to configuration management, testing, deployment.
• - Deep knowhow of data structures, algorithms.
• - Hands on development across technologies

Locations : Bangalore

Job Responsibilities

• Design and develop highly scalable, reliable and fault tolerant systems
• Understand the customer needs, design & implement
• Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation.
• Articulate complex problems communicating viable architecture and design approaches clearly and concisely.
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Keep optimizing & automating mundane tasks
• Problem solving in accounting modules.

Qualifications

• Minimum 2 years of software development experience in backend
• Hands on experience with PHP using CodeIgniter and Javascript (Angular/ React)
• Database technologies - SQL and/or NoSql
• Experience in developing REST APIs
• Knowledge of VCS using SVN/ GIT and Payment Gateways
• Expertise in design principles and their application
• Strong computer science fundamentals in data structures and algorithms
• Fast Learner & a Team Player

Job description :

iOS DEVELOPER :

What we are looking for

• BS/MS degree in Computer Science, Engineering or any relevant degree to the field
• Proven working experience in software development
• A deep familiarity with Swift and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• Perks of working at an IT company is you get to work with the coolest products
• Our work is acknowledged internationally hence you will get good exposure to the international market too
• We love when employees have a good work-life balance so 2nd and 4th Saturdays are an off for you to stay with your family and friends
• We are a group of millennials working together so we assure you that there won't be a boring day at work

About Us:

Pixster Studio is a fast-growing tech company focused on building and marketing mobile applications. Despite being such a young company, we've already achieved notable results, with over 10M downloads of our apps, and millions of users active every month. Our goal? Becoming the #1 app developer and publisher in India. And our ambitions don't end there! We invest immensely in our team, and we couldn't be more proud of each other. We are a group of extremely young, talented, and ambitious software engineers, marketer, and graphic designers. We work from our amazing headquarters in Ahmedabad. We're always on the lookout for people that want to be part of our ber-challenging journey to build one of the greatest tech companies in the India. 

Job description

Job Title

Performance Marketing Specialist

Department

Digital Marketing

Reports To

Designation: Performance Specialist

Job Overview

The Performance Marketing Specialist will work to help scale social advertising efforts geared towards growing profitable e-commerce revenue. This role is for someone who is able to find efficient growth via Ad Platform, and who will explore opportunities in International channels.

You thrive in building, maintaining, and optimising digital advertising campaigns and have an experimental and methodological approach. The position requires a blend of creativity, analytical skill, perseverance, and results-oriented problem-solving.

Responsibilities and Duties

• Manage and create the Performance Marketing Budget and ensure that User Acquisition and Retention performance reach the business objectives.
• Create affiliate and manage social media paid ad campaigns.
• Have executed lead generation proficiently through ad campaigns for an Ecommerce Website.
• Leverage data insights to identify root causes (i.e in daily channels operation) & build solutions, develop new ideas to improve and support branding department initiatives.
• Understand the markets in which we are performing and suggest new strategies on top of the competition.
• Work with other departments (e.g. product development, creative, merchandising, and sales) to ensure goal and strategy alignment, as well as to maintain brand identity
• Don’t limit your impact - you can further help us to grow by expanding into new channels, new markets, and new categories.
• Measurable improvements to perform. 
• Keep a track of weekly targets and reports.

Qualifications & Criteria:

• Fluent in written English
• 3+ years of hands-on e-commerce marketing experience, including some form of social advertising
• A self-starter mentality, a strong sense of ownership, and an appetite for learning
• Moderate to advanced Excel experience (pivot tables, graphs, etc.)
• Demonstrable success in improving account performance in direct response Facebook advertising, and a desire to champion. A similar online ad experience will be considered as well.
• Ability to uncover insights from data and use quantitative methods to answer questions and to find opportunities for optimisation
• An eye for good design and can create ad concepts quickly leveraging basic design thinking (note: graphics design experience is not required)
• A passion for marketing, social advertising, and a positive attitude in all regards
• A desire to remain up-to-date with trends, new features, and functionalities in social advertising
• A team-oriented mindset and the ability to work with a wide range of individuals
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.