Executive - Business Development

Myntra’s Engineering team builds the technology platform that empowers our customers’ shopping experience and enables the smooth flow of products from suppliers to our customers’ doorsteps. We work on areas such as building massive-scale web-applications, engaging user-interfaces, big-data analytics, mobile apps, workflow systems, inventory-management etc. We are a small technology team where each individual makes a huge impact. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform.

You will be a part of: Supply Chain Management (SCM)

Myntra-Jabong Supply Chain Management systems form the backbone of our core business and customer experience. Any business runs on a simple construct of Demand (Consumer) and Supply (Producer). However, a set of complex and intricate methods, processes and systems connect the demand with supply in a deterministic and predictable way. These methods, processes and systems collectively form the Supply Chain for the business. The multi-billion-dollar Myntra-Jabong business fundamentally rests on a set of highly scalable, robust and intelligent Supply Chain Management systems that solve real-world problems of predicting the demand from millions of our customers, for a combination of millions of products from our product catalogue, and intelligently connecting that demand to thousands of national and international sellers or suppliers using a set of advanced homegrown tech products that we build and manage.

SCM engineering employs new-age technologies such as Distributed Computing constructs, Machine Learning, Deep Learning, Computer Vision, Artificial Intelligence; scalable data stores in Mongo, Redis, Cassandra, MySQL, Elastic Search, Solr; scalable programming constructs in Node.js, GoLang, Java; JavaScript, Python, and new-age frameworks such as ReactJS and ReactNative to solve some of the hardest problems in the e-commerce business
with world-class software products.

The SCM engineering at Myntra-Jabong operates within two distinct verticals: Supply-chain Outbound (Fulfilment systems) & Supply-chain Inbound (Selection systems, Partner experience).

Your Responsibilities:

● Own the architecture of Myntra’s new product platforms to drive business results
● Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact.
● Help build, mentor and coach a team of very talented Engineers, Architects, Quality engineers, System Operation Engineers and DevOps engineers in architectural and design best practices.
● Be an operational and technical leader with a passion for distributed systems, cloud service
development, deployment and delivery.
● Be accountable for the design, for the ease of evolution, quality of the systems, performance, scaling, and availability characteristics and limitations of the systems.
● Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process. Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables.
● Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalization and platform extensions
● Drive code and design reviews of components / systems / products in scope and drives the
architectural governance for them
● Set directional paths for the teams/department for adoption of new technology stacks for solving business problems
● Be a very visible representative of multiple technology domains and represent Myntra in external technical forums
● Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
● Initiate and deliver leadership training within the engineering organisation, including training new managers, and drive the growth of leaders to create a strong leadership bench

Desired Skills and Experience

● 12 - 16 years of experience in software product development
● Must have a degree in Computer Science or related field
● A solid engineer at heart with excellent abstraction, coding and system design skills
● Proven track record of leading the architecture and delivery in a startup/e-commerce ecosystem within a high growth & matrix environment
● Successfully architected and led technology for consumer-facing products in the global market along with being an efficient proficient problem-solver who envisions business and technical perspectives to develop workable solutions
● Must have exposure to leading product development end-end (portfolio to delivery, re-architectures)
● Strong hands-on technology experience building and running large scale systems handling
multi-million sessions/transactions per day
● Solid experience in large scale Database systems like RDBMS & NoSQL stores
● Strong design/development experience in building massively large scale distributed internet systems and products
● Excellent programming skills in Java/GO and expertise in multi-threading and performance-oriented programming
● Solid experience in Distributed systems, highly scalable products, performance & reliability
● Excellent understanding of processing platforms and queues
● Experience and knowledge of open source software, frameworks and broader cutting edge
technologies around server-side development in Java
● Strong understanding of object-oriented programming, concurrency and fundamentals of
computer-science

Experience – 3+ years

Location - Pune

 

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

 

Key Responsibilities :

• The individual role that you’ll play in our team.
• To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
• Create better modes of operations to make customer service easier for both team members and customers.
• Pay attention to customer’s details and complaint
• Provide customer training and education on company products.
• Provide technical support to customer, with the help of Technical team.
• Establish a successful account management routine.
• Create, manage and track customer data using online tools.
• Develop and implement a well-planned customer on-boarding.
• Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
• Closely monitor the assigned Accounts; providing insight to Customers.
• To be responsible for customer retention and the prevention of churn across our Customer base.
• Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

• Ability to work on customer relationship management applications.
• Quick learner and versatile.
• Must possess strong communication skills in English,---both written and verbal
• Excellent skills for communicating and relating with both team members and customers
• Good interpersonal skills to create a cordial relationship with team members
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Have good to handle disputes and emergencies
• Must have a strong understanding of our Customers’ business objectives.
• Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
• An excellent problem solver with strong analytical skills
• The ability to manage your time and plan your day effectively

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We're looking for an expert Laravel developer who can take our product development to the next level by working with our team of experienced developers, software test engineers and product manager. The product is already being used by 100s of organisations. We're entering into international market and having lots of development planning, so this is a good opportunity to learn new things and build something strong as a product to serve large number of customers around the globe.