Data Analyst

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Responsibilities

• Work on execution and scheduling of all tasks related to assigned projects' deliverable dates
• Optimize and debug existing codes to make them scalable and improve performance
• Design, development, and delivery of tested code and machine learning models into production environments
• Work effectively in teams, managing and leading teams
• Provide effective, constructive feedback to the delivery leader
• Manage client expectations and work with an agile mindset with machine learning and AI technology
• Design and prototype data-driven solutions

Eligibility

• Highly experienced in designing, building, and shipping scalable and production-quality machine learning algorithms in the field of Python applications
• Working knowledge and experience in NLP core components (NER, Entity Disambiguation, etc.)
• In-depth expertise in Data Munging and Storage (Experienced in SQL, NoSQL, MongoDB, Graph Databases)
• Expertise in writing scalable APIs for machine learning models
• Experience with maintaining code logs, task schedulers, and security
• Working knowledge of machine learning techniques, feed-forward, recurrent and convolutional neural networks, entropy models, supervised and unsupervised learning
• Experience with at least one of the following: Keras, Tensorflow, Caffe, or PyTorch

Qualification: Any Graduate or Pursuing Graduate.

Experience: Fresher -2 years

Job Description: Role as Recruiter

Roles and Responsibilities:

• Handling & routing End-to-End Recruitment from initiating the recruitment process to streamlining overall operations.
• Identify client needs on every requirement with quick response time
• Understanding the skill set required by our Corporate clients.
• Sourcing potential candidate for required skill set through various Job Portals like naukri, LinkedIn, monster, times jobs etc., existing database, internal and external references
• Conducting the preliminary interviews and briefing the candidates regarding the job profile, salary package and Organization, etc.
• Screening the candidates & forward their resumes for suitable positions based on the client’s requirements.
• Once shortlisted, scheduling the Interview, follow up and co-ordination towards clients.
• Handling on boarding process to ensure the joining formalities are carried out smoothly.
• Maintain candidate database and generate reports from time to time.

• Should have experience in  developing and working on consumer facing web/app
• Proficient understanding of JavaScript libraries and frameworks ReactJS
• Proficient understanding of server side rendering through Next.js
• Proven skillsets in responsive Web UI development for enterprise application using technologies such as HTML5, CSS, JavaScript, JQuery, Bootstrap, React JS Good understanding of Data Structures, Algorithms and Operating Systems
• Should have experience on HTML5/CSS3, Javascript ,Redux, APIs Integration
• 3-4 years of experience in building client side cross platforms javascript apps in Web & mobile.
• Good experience of developing and integrating APIs
• Develop high-quality software design and architecture
• Review and debug code
• Find and address performance issues
• Proficient understanding of Git

Senior Devops Engineer

Who are we?

Searce is  a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

What do we believe?

• Best practices are overrated

• Implementing best practices can only make one n ‘average’ .

• Honesty and Transparency

• We believe in naked truth. We do what we tell and tell what we do.

• Client Partnership

• Client - Vendor relationship: No. We partner with clients instead. 
• And our sales team comprises 100% of our clients.

How do we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

• Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

• Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

• Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

• Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

• Innovative: Innovate or Die. We love to challenge the status quo.

• Experimental: We encourage curiosity & making mistakes.

• Responsible: Driven. Self motivated. Self governing teams. We own it.

Are you the one? Quick self-discovery test:

1. Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud ?

Introduction

When was the last time you thought about rebuilding your smart phone charger using solar panels on your backpack OR changed the sequencing of switches in your bedroom (on your own, of course) to make it more meaningful OR pointed out an engineering flaw in the sequencing of traffic signal lights to a fellow passenger, while he gave you a blank look? If the last time this happened was more than 6 months ago, you are a dinosaur for our needs. If it was less than 6 months ago, did you act on it? If yes, then let’s talk.

We are quite keen to meet you if:

• You eat, dream, sleep and play with Cloud Data Store & engineering your processes on cloud architecture
• You have an insatiable thirst for exploring improvements, optimizing processes, and motivating people.
• You like experimenting, taking risks and thinking big.

3 things this position is NOT about:

1. This is NOT just a job; this is a passionate hobby for the right kind.
2. This is NOT a boxed position. You will code, clean, test, build and recruit & energize.
3. This is NOT a position for someone who likes to be told what needs to be done.

3 things this position IS about:

1. Attention to detail matters.
2. Roles, titles, ego does not matter; getting things done matters; getting things done quicker & better matters the most.
3. Are you passionate about learning new domains & architecting solutions that could save a company millions of dollars?

Roles and Responsibilities

This is an entrepreneurial Cloud/DevOps Lead position that evolves to the Director- Cloud engineering .This position requires fanatic iterative improvement ability - architect a solution, code, research, understand customer needs, research more, rebuild and re-architect, you get the drift. We are seeking hard-core-geeks-turned-successful-techies who are interested in seeing their work used by millions of users the world over.

Responsibilities:

• Consistently strive to acquire new skills on Cloud, DevOps, Big Data, AI and ML technologies
• Design, deploy and maintain Cloud infrastructure for Clients – Domestic & International
• Develop tools and automation to make platform operations more efficient, reliable and reproducible
• Create Container Orchestration (Kubernetes, Docker), strive for full automated solutions, ensure the up-time and security of all cloud platform systems and infrastructure
• Stay up to date on relevant technologies, plug into user groups, and ensure our client are using the best techniques and tools
• Providing business, application, and technology consulting in feasibility discussions with technology team members, customers and business partners
• Take initiatives to lead, drive and solve during challenging scenarios

Requirements:

• 3 + Years of experience in Cloud Infrastructure and Operations domains
• Experience with Linux systems, RHEL/CentOS preferred
• Specialize in one or two cloud deployment platforms: AWS, GCP, Azure
• Hands on experience with AWS services (EC2, VPC, RDS, DynamoDB, Lambda)
• Experience with one or more programming languages (Python, JavaScript, Ruby, Java, .Net)
• Good understanding of Apache Web Server, Nginx, MySQL, MongoDB, Nagios
• Knowledge on Configuration Management tools such as Ansible, Terraform, Puppet, Chef
• Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)
• Deep experience in customer facing roles with a proven track record of effective verbal and written communications
• Dependable and good team player
• Desire to learn and work with new technologies

Key Success Factors

• Are you
• Likely to forget to eat, drink or pee when you are coding?
• Willing to learn, re-learn, research, break, fix, build, re-build and deliver awesome code to solve real business/consumer needs?
• An open source enthusiast?

• Absolutely technology agnostic and believe that business processes define and dictate which technology to use?
• Ability to think on your feet, and follow-up with multiple stakeholders to get things done
• Excellent interpersonal communication skills
• Superior project management and organizational skills
• Logical thought process; ability to grasp customer requirements rapidly and translate the same into technical as well as layperson terms
• Ability to anticipate potential problems, determine and implement solutions
• Energetic, disciplined, with a results-oriented approach
• Strong ethics and transparency in dealings with clients, vendors, colleagues and partners
• Attitude of ‘give me 5 sharp freshers and 6 months and I will rebuild the way people communicate over the internet.
• You are customer-centric, and feel strongly about building scalable, secure, quality software. You thrive and succeed in delivering high quality technology products in a growth environment where priorities shift fast.