Cloud Engineer

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

CORE RESPONSIBILITIES

• Create and manage cloud resources in AWS 
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 
• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.
• Define process improvement opportunities to optimize data collection, insights and displays.
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 
• Identify and interpret trends and patterns from complex data sets 
• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 
• Key participant in regular Scrum ceremonies with the agile teams  
• Proficient at developing queries, writing reports and presenting findings 
• Mentor junior members and bring best industry practices 

QUALIFICATIONS

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 
• Strong background in math, statistics, computer science, data science or related discipline
• Advanced knowledge one of language: Java, Scala, Python, C# 
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  
• Proficient with
• Data mining/programming tools (e.g. SAS, SQL, R, Python)
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)
• Data visualization (e.g. Tableau, Looker, MicroStrategy)
• Comfortable learning about and deploying new technologies and tools. 
• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 
• Good written and oral communication skills and ability to present results to non-technical audiences 
• Knowledge of business intelligence and analytical tools, technologies and techniques.

Mandatory Requirements 

• Experience in AWS Glue
• Experience in Apache Parquet 
• Proficient in AWS S3 and data lake 
• Knowledge of Snowflake
• Understanding of file-based ingestion best practices.
• Scripting language - Python & pyspark

• 4 to 8 years of industry experience in (JAVA, Spring Boot , Microservices)
• Ability to effectively manage task distribution
• Able to adapt to changing business requirements and react quickly
• Strong customer focus and results-oriented attitude. Self-motivated individual & able to work independently

• Work closely with our internal teams to create content that attracts, engages, and educates existing and potential customers.
• Write content around saas marketing.
• Create engaging short- and long-form written content on a regular and recurring basis (2-3 blog posts per week)
• Assist with the production of visual content such as images, infographics, etc to complement and/or convert your written content.
• Brainstorm and execute new topics and themes that are relevant to our target audience.
• Help set up the overall content & engagement strategy of the company, monitor progress, and come up with new ways to meet and exceed engagement goals.

• 2+ years of professional content writing experience, ideally related to marketing/SaaS products
• The candidate must know about SEO and should have a proven ability to write SEO-friendly content.
• Excellent written English with stellar copywriting skills.
• Fantastic storytelling skills - you have an innate ability to engage and captivate audiences with your words
• Fast learner and creative thinker - you grasp new concepts quickly and are able to turn one idea into many content pieces
• Comfortable adapting writing style & approach based on target audience across different interests and demographics
• You stay updated with the latest trends in your field
• Comfortable with WordPress CMS
• Passionate for content writing.
• Bonus Points - a. If you know how to create graphics etc using Canva/Adobe Suite, Figma, etc. b. If you’re comfortable writing on marketing topics (e.g. lead generation, performance marketing, paid ads, outbound marketing, etc)

• Fully remote flexible work environment & we help you set up your remote workstation too.
• Open book policy - we will pay for books you purchase for your professional and career development.
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
• Reimbursements - we minimize your remote setup expenses.
• Health insurance

Role Description for the 3 month internship:-

• Create multi-platform apps for iOS & Android using Google's new Flutter development framework
• Strong OO design and programming skills in DART and SDK Framework for building Android as well as iOS Apps.
• Good expertise in Auto Layout and adding constraints programmatically
• Must have experience of Memory management, caching mechanisms., Threading and Performance tuning.
• Familiarity with RESTful APIs to connect Android & iOS applications to back-end services
• Experience with third-party libraries and APIs
• Collaborate with the team of product managers, developers, to define, design, & deploy new features & functionality
• Build software that ensures the best possible usability, performance, quality, & responsiveness of features
• Work in a team following agile development practices (Scrum)
• Proficient understanding of code versioning tools such as Git, Mercurial, or SVN, and Project Management tool (JIRA)
• Utilize your knowledge of the general mobile landscape, architectures, trends, & emerging technologies
• Get Solid understanding of full mobile development life cycle and make use of the same
• Help Develop and Deploy Good Quality UI
• Solid understanding of the full mobile development life cycle.
• Good written, verbal, organizational and interpersonal skills
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Excellent debugging and optimization skills
• Strong design, development and debugging skills.

• Java automation
• Automation Testing
• BDD/Cucumber framework for UI and RestAPI testing using Maven
• Responsible for End to end CI/CD setup and maintenance.
• Designing the CI/CD architecture & building pipelines
• Support in defining the Three-tier architecture.
• Should have good knowledge in Testing Strategies
• Handle the Monolith and modern application.

Secondary:

• To lead DevOps activities in the team.
• Lead the upskill program within the team
• Train the team on the required technologies
• Coordination with different IT stakeholders as and when needed
• Suggestion and Implementation of further toolchains towards DevOps and GitOps
• Responsible to train the peer colleagues

Skills:

• Good hands-on experience in Java
• Automation Testing tools like selenium, LeanFT, etc.
• Should have implemented BDD/Cucumber framework for UI and RestAPI testing.
• Should have working experience with build management tools like Maven, Gradle, Ant, etc.
• Responsible for End to end CI/CD setup and maintenance.
• Should have written the pipeline in Jenkins e.g. scripted pipelines.
• Support in defining the Three-tier architecture.
• Should have good knowledge in Testing Strategies
• Handle the Monolith and modern application.
• Should have executed automation tests using Docker containers (selenium as the grid)
• Knowledge of containerization
• Hands-on Kubernetes experience would b
• Expert knowledge of Source Control Systems, build & integration tools (e.g., GIT, Jenkins & Maven).
• Hands-on experience with designing the CI/CD architecture & building pipelines (on On-prem, Cloud & Hybrid infrastructure services).

Good to have:

• Experience with monitoring tools like Prometheus-Grafana & Dynatrace.
• Experience with log management tools (e.g. ELK/EFK stack, Azure monitor, or similar).
• Experience with Infrastructure as a Service / Cloud computing (preferably Azure).
• Experience with Open Liberty, JBoss, etc.
• Hands-on experience with multiple database products like IBM DB2, PostgreSQL, etc.
• Writing automation scripts in Unix shell, Perl, etc. would be preferred
• Application development/automation experience using Python would an added advantage
• Brownie points for having:

Certifications:

• Certified DevOps engineer
• Azure Admin / Solution Architect
• Certified Kubernetes Administrator (CKA)