tableau consultant

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

About the Role 

We are seeking an experienced Cyber Security Specialist who can operate across both offensive and defensive security disciplines. This dual-role professional will lead Vulnerability Assessment and Penetration Testing (VAPT) engagements, act as the in-house Red Team to simulate real-world adversaries, and own the implementation and continuous improvement of the Information Security Management System (ISMS) aligned with ISO/IEC 27001 and related standards. You will combine hands-on offensive security work with governance, audit readiness, and stakeholder engagement across engineering, IT, legal, and executive leadership. 

Key Responsibilities 

VAPT & Red Team Operations 

• Plan, scope, and execute end-to-end Vulnerability Assessment and Penetration Testing (VAPT) engagements across web applications, mobile apps, APIs, networks, cloud environments, wireless, and physical infrastructure. 
• Act as the organization's in-house Red Team, simulating advanced persistent threat (APT) actors through adversary emulation, social engineering, phishing campaigns, and physical intrusion testing where authorized. 
• Design and execute Red Team operations aligned with MITRE ATT&CK, TIBER-EU, and similar frameworks; develop custom Tactics, Techniques, and Procedures (TTPs). 
• Conduct manual and automated exploitation, post-exploitation, lateral movement, privilege escalation, and persistence testing in production-like environments. 
• Develop custom exploits, payloads, scripts, and tooling (Python, PowerShell, Bash, C/C++, Go) to bypass security controls during sanctioned engagements. 
• Perform source code reviews, threat modeling, and secure architecture reviews of new and existing systems. 
• Coordinate Purple Team exercises with the Blue Team / SOC to validate detection coverage and improve defensive playbooks. 
• Produce high-quality VAPT and Red Team reports with executive summaries, technical findings, proof-of-concept exploits, risk ratings (CVSS), and prioritized remediation guidance. 
• Re-test remediated findings and track closure with engineering and IT teams through to verification. 

ISO Compliance & Governance 

• Lead the implementation, maintenance, and continual improvement of the ISMS in line with ISO/IEC 27001:2022, including scope definition, Statement of Applicability (SoA), and risk treatment plans. 
• Own and maintain ISO policies, procedures, controls, and documentation across the organization, ensuring alignment with ISO 27001, ISO 27017, ISO 27018, and ISO 22301. 
• Plan and coordinate internal and external audits; serve as the primary liaison with certification bodies, auditors, and regulators. 
• Conduct risk assessments, business impact analyses (BIA), and threat modeling; maintain a central risk register and drive remediation. 
• Map VAPT and Red Team findings to ISO 27001 Annex A controls and feed results into the risk management lifecycle. 
• Support compliance with adjacent frameworks: SOC 2, NIST CSF, GDPR, HIPAA, PCI-DSS, and DPDP Act (India), as applicable. 
• Define and report security and compliance KPIs/KRIs to senior leadership; prepare materials for management reviews and board updates. 
• Develop and deliver security awareness training, phishing simulations, and role-based secure-coding training. 
• Drive third-party / vendor risk management, including security questionnaires, contractual clauses, and ongoing monitoring. 
• Partner with engineering and DevOps to embed security into the SDLC, CI/CD pipelines, and cloud architectures (DevSecOps). 

Incident Response & Continuous Improvement 

• Support incident response activities: detection, triage, containment, eradication, recovery, and post-incident reviews. 
• Maintain business continuity and disaster recovery plans; coordinate BCP/DR testing and tabletop exercises. 
• Stay current on emerging threats, CVEs, attacker techniques, regulatory changes, and ISO standard updates; recommend and drive improvements. 

Required Qualifications 

• 8+ years of progressive experience in cyber security, with at least 4 years in hands-on offensive security (VAPT, penetration testing, or Red Team) and 3+ years in ISO 27001 implementation and audits. 
• Proven track record of leading VAPT engagements across web, mobile, API, network, cloud (AWS / Azure / GCP), and wireless environments. 
• Hands-on experience executing Red Team operations and adversary emulation aligned with MITRE ATT&CK. 
• Deep proficiency with offensive security tooling: Burp Suite Pro, Metasploit, Cobalt Strike (or open-source equivalents like Sliver, Mythic, Havoc), Nmap, Nessus, Nuclei, BloodHound, Impacket, Responder, and OWASP ZAP. 
• Strong scripting and exploit development skills in Python, PowerShell, Bash, and at least one compiled language (C/C++, Go, or Rust). 
• Proven hands-on experience leading an organization through ISO 27001 certification and surveillance audits end-to-end. 
• Strong working knowledge of ISO/IEC 27001:2022 (including Annex A controls), ISO 27002, ISO 27017, ISO 27018, and ISO 22301. 
• Solid understanding of security domains: IAM, network security, endpoint security, cloud security, application security (OWASP Top 10, API Security Top 10), and Active Directory attack paths. 
• Experience with risk assessment methodologies (ISO 27005, NIST 800-30) and the ability to translate offensive findings into business risk. 
• Strong report-writing, policy-drafting, and executive communication skills. 
• Bachelor's degree in Computer Science, Information Security, Engineering, or a related field (or equivalent experience). 

Preferred Qualifications 

• Offensive security certifications: OSCP, OSEP, OSWE, OSED, CRTO, CRTP, CRTE, CRTL, GPEN, GXPN, GWAPT, or CEH Practical. 
• Governance certifications: ISO 27001 Lead Implementer and/or Lead Auditor, CISSP, CISM, CISA, or CRISC. 
• Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer, or GCP Professional Cloud Security Engineer). 
• Published CVEs, security research, bug bounty achievements, or contributions to open-source security tools. 
• Experience with Active Directory / Entra ID red teaming, Kerberos attacks, and modern EDR/XDR evasion techniques. 
• Experience with container, Kubernetes, and serverless security testing. 
• Experience implementing or auditing additional frameworks: SOC 2 Type II, NIST CSF, NIST 800-53, HITRUST, or PCI-DSS. 
• Experience with GRC platforms (Vanta, Drata, Sprinto, ServiceNow GRC, Archer, OneTrust). 
• Experience in regulated industries: financial services, healthcare, SaaS, or critical infrastructure. 
• Experience briefing executive leadership, customers, and external auditors on offensive findings and remediation strategy. 

Responsibilities

• Industry and prospective customer research for generating new Leads.
• Maintain lead data in Google Sheets and CRM and ensure they are updated.
• Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.
• Help with coordination, scheduling, and pre-call research for prospect calls.
• Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as part of the process.
• Work on the creation of campaign messaging and suggest improvements when needed. 
• Assist the team in analysing and exploring improvements to the sales process.
• Ensure all active leads and opportunities details are present in the CRM and update them regularly.
• Ensure relevant reports are generated on an ongoing basis and with high accuracy.
• Knowledge of B2B markets in North America, Canada, Europe, and APAC.
• Knowledge to use LinkedIn sales navigator and LinkedIn Premium to find B2B contacts.

Skills required

• Inside Sales experience within a technology industry is required.
• Strong business communication skills - verbal and written.
• Someone who is not afraid of putting in the work to make a difference.
• Should know CRM and Sales & Marketing automation software.
• Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs
• Working collaboratively in a team environment and should work independently.
• Developing and maintaining strong relationships.
• Self-starter who can work in a highly demanding environment.
• Ability to multitask on projects and commitments.
• Must have a strong inner drive and self-discipline.
• 
  

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar Python expert to help develop and deploy our AI pipeline. The main task will be deploying models and algorithms developed by our AI team, and keeping the daily production pipeline running. Our pipeline is centered around several microservices, all written in Python, that coordinate their actions through a database. We’re looking for developers with deep experience in Python including profiling and improving the performance of production code, multiprocessing / multithreading, and managing a pipeline that is constantly running. AI/ML experience is a plus, but not necessary. AWS / docker / CI/CD practices are also a plus. If you are a gamer or streamer, or enjoy watching video games and streams, that is also definitely a plus :-)

You will be responsible for:

• Building Python scripts to deploy our AI components into pipeline and production
• Developing logic to ensure multiple different AI components work together seamlessly through a microservices architecture
• Managing our daily pipeline on both on-premise servers and AWS
• Working closely with the AI engineering, backend and frontend teams

You should have the following qualities:

• Deep expertise in Python including:
• Multiprocessing / multithreaded applications
• Class-based inheritance and modules
• DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
• Understanding Python performance bottlenecks, and how to profile and improve the performance of production code including:
• Optimal multithreading / multiprocessing strategies
• Memory bottlenecks and other bottlenecks encountered with large datasets and use of numpy / opencv / image processing
• Experience in creating soft real-time processing tasks is a plus
• Expertise in Docker-based virtualization including:
• Creating & maintaining custom Docker images
• Deployment of Docker images on cloud and on-premise services
• Experience with maintaining cloud applications in AWS environments
• Experience in deploying machine learning algorithms into production (e.g. PyTorch, tensorflow, opencv, etc) is a plus
• Experience with image processing in python is a plus (e.g. openCV, Pillow, etc)
• Experience with running Nvidia GPU / CUDA-based tasks is a plus (Nvidia Triton, MLFlow)
• Knowledge of video file formats (mp4, mov, avi, etc.), encoding, compression, and using ffmpeg to perform common video processing tasks is a plus.
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Ideally a gamer or someone interested in watching gaming content online

Seniority: We are looking for a mid to senior level engineer

Salary: Will be commensurate with experience. 

Who Should Apply:

If you have the right experience, regardless of your seniority, please apply.

Work Experience:  4 years to 8 years

About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Sizzle works with thousands of gaming streamers to automatically create highlights and social content for them. Sizzle is available at www.sizzle.gg. 

Company Profile:

                                                                    App Innovation Technologies is leader in Mobile and Web based solutions development. With our extensive knowledge of this industry, our customers receive the edge needed to make their projects a true success. Our team of developers, analysts, designers, testers and project managers will complete projects on time to the agreed specifications with Mobile,  Social, Cloud and Analytic’s expertise.

We also provide a caravan of web-based products and Software services.  AIT is a reputed web/Software development company with its headquarters based at Coimbatore, India. We have a creative team of skilled professionals who have in depth knowledge in various technologies including open source technologies and Microsoft technologies to service our valuable clients. Please visit our website http://www.aitechindia.com">www.aitechindia.com for more details.

Job Description:

                                 We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment

• 10 – 18 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Ability to recruit and build a team of Sales representatives and mentor them.
• Initially would be an Individual contributor and will build the team steadily.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage.

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)