Content Writer

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Responsibilities:

• Develop, document, and maintain test plans, test cases and test scripts.
• Execute manual and automated tests to identify software defects and ensure product quality.
• Identify, record, document, and track bugs and defects in collaboration with development teams.
• Re-test resolved defects and update the status of bugs in the tracking system.
• Prepare and maintain documentation related to test procedures, test results, and quality metrics.
• Ensure that documentation is clear, concise, and accessible to relevant stakeholders.
• Work closely with development, product management, and other cross-functional teams to understand requirements and ensure that the software meets quality standards.

Requirements:

• Familiarity with manual testing and automation testing techniques.
• An individual with High Agency.
• Excellent communication and teamwork skills.
• Basic understanding of software development life cycles (SDLC) and testing methodologies.
• Experience with bug-tracking tools.
• Attention to detail and a passion for quality.
• 0-2 years of experience in software testing.

Roles and Responsibilities

• Software Development Lifecycle: Work on the full software development lifecycle of systems.
• Technical Expertise: Solid technical background with an understanding and/or hands-on experience in software development and web technologies.
• Product Lifecycle Management: Experience in going through a full product lifecycle, integrating internal and external customer feedback into product requirements, managing change requests, driving prioritization, and pre-/post-launch execution.
• System Analysis: Analyze systems, considering reliability, systems risks, and code.
• Project Management: Manage project conflicts, challenges, and dynamic business requirements to meet expected deliverables.
• Process Management: Excellent understanding of process management, improvement practices, and operation services.
• Communication: Strong written and verbal communication skills.

Desired Candidate Profile

• Experience: 2+ years of experience in end-to-end implementation and deployment within cloud systems.
• Technical Skills:
• Knowledge of Angular 8+, Azure, HTML, CSS, jQuery, JavaScript, ASP.Net, C#, SQL Server 2012/2014+, etc.
• Sound knowledge of Object-Oriented (OOPS) concepts.
• Good experience in Relational Database Management Systems, Database design, and Normalization.
• Hands-on experience in the design, development, and debugging of systems.
• Proficiency in Object-Oriented Design (OOD) to ensure scalability and maintainability.

Hi,
I am having an ajob opportunity for the role of "Node Js developer" permanent work from home.

Please find the below JD 

Responsibilities:

 We are looking for a candidate who possesses a passion for pushing technologies to the limits and will work with our team of talented engineers to design and build the next generation applications. 

- You will work closely with our product and design teams to build the backend engine and implement web services using the latest principles.

- Candidates should have working knowledge of NodeJS latest versions. Candidates with additional knowledge of technologies like JAVA, CAKEPHP will be preferred more.

Skills Required :

NodeJS, REST API, JSON Data Format, Integrating Third Party Libraries, MYSQL/MONGODB Databases and similar.

- Affinity for backend technologies.

- Experience in writing modular/reusable code using node frameworks

- Deep technical Knowledge and Good problem solving abilities.

- Good communication skills and solid interpersonal skills.

- Team Management skills is must

-Qualification Required : MCA/B.Tech Candidate Only

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

 - Strong Knowledge of PHP Web Frameworks E.G Laravel

 - Understanding the Fully Synchronous Behaviour Of PHP

 - Understanding of MVC Design Patterns

 - Basic Understanding of Front-End Technologies, Such as JavaScript, HTML5, And CSS3 - Knowledge of Object-Oriented PHP Programming.

 - Strong Knowledge of The Common PHP Or Web Server Exploits and Their Solutions

 - Understanding Fundamental Design Principles Behind A Scalable Application.

 - Integration of Multiple Data Sources and Databases into One System

 - Familiarity With SQL/NoSQL Databases and Their Declarative Query Languages

 - Proficient Understanding of Code Versioning Tools, Such as Git, Bitbucket.

 - Understanding Fundamentals of Cloud Technologies E.G AWS

-  Knowledge of Node.js And React.js Should Be an Advantage.
-  Knowledge of HealthCare and e-Commerce domain will be good.

The Qlicksense Architect is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions that require development to be viable.

Applying architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability

What more?

• Hands-on experience 5 + in Qlik Sense development, dash boarding and data modelling and reporting (ad hoc report generation) techniques.
• Must be good at Data transformation, the creation of QVD files and set analysis.
• Experienced in application designing, architecting, development and deployment using Qlik Sense. Must be efficient in front-end development and know visualization best practices.
• Strong communication skills (verbal/written) to deliver technical insights and interpret the data reports to the clients. It also helps in understanding and serving the client’s requirements.
• Leadership qualities and thoughtful implementation of Qlik Sense best practices in order to deliver effective Qlik Sense solutions to the users.
• Able to comprehend and translate complex and advanced functional, technical and business requirements into executable architectural designs.
• Creating and maintaining technical documentation.
• Experienced in data integration through extracting, transforming and loading (ETL) data from various sources.
• Experience with healthcare a plus