Customer Support executive

About the company:

- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.

- Serve global audience and customers through sophisticated content delivery networks.

- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.

- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.

- Pioneers and earliest adopters of public cloud and NoSQL big data store - since more than a decade.

- Provide innovative internet services with work on multiple technologies like php, java, nodejs, python and c++ to scale our services as per need.

- Has Internet infrastructure peering arrangements with all the major and minor ISPs and telecom service providers.

- Have mail traffic exchange agreements with major Internet services.

Job Details:

This job position provides competitive professional opportunity both to experienced and aspiring engineers. The company's technology and operations groups are managed by senior professionals with deep subject matter expertise.

The company believes having an open work environment offering mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.

Job Role and Responsibilties:

1. Full lifecycle (SDLC) application development.

2. Designing, coding and debugging existing code.

3. Understanding of front end and user interface engineering design.

4. Software testing and quality assurance.

5. Integration of the modules in the existing systems.

6. Evaluation and identification of the new technology developments in the work domain.

7. Maintaining standard practices and compliances.

QUALIFICATION AND EXPERIENCE

A graduate degree or senior Diploma in engineering or technology with 4-8 years of experience in some or all of the following.

- PHP, Integration with MemCache, Membase, MySQL, Oracle, CDB/BDB, Error Handling and debuggers

- Data Structures,

- HTML / XHTML, CSS, java-script, Smarty

- Web Services, SOAP, XML, REST

- Code optimization, Scaling, Session management, Version control Systems

- MIME Parsing, Large data processing in PHP (encoding, parsing, escaping for special characters etc.)

• Build, Train and Test multiple CNN models.
• Optimizing model training & inference by utilizing multiple GPUs and CPU cores.
• Keen interest in Life Sciences, Image processing, Genomics, Multi-omics analysis
• Interested in reading and implementing research papers of relevant field.
• Strong experience of Deep Learning frameworks TensorFlow, Keras, PyTorch.
• Strong programming skills in python and experience of Ski-Learn/NumPy libraries.
• Experience of training of Object detection Models like YOLOv3/Mask CNN and semantic segmentation models like DeepLab, Unet etc.
• Good understanding of image processing and computer vision algorithm like watershed, histogram matching etc.
• Experience of cell segmentation and membrane segmentation using CNNs (Optional)
• Individual Contributor

• Experience with image processing
• Experience required : 2-10 Years
• CTC :15-40 LPA
• Good python programming and algorithmic skill.
• Experience with deep learning model training using any known framework.
• Working knowledge of the genomics data in R&D

• Understanding of one or more omics data types (transcriptomics, metabolomics, proteomics, genomics, epigenomics etc.)
• Prior work experience as a data scientist, bioinformatician or computational biologist will be a big plus

Job Description:-

• Proven experience with coding using JAVA/J2EE.
• Experience developing Multi Channel responsive web application.
• experience working with Windows, Unix/Linux Operating system environments.
• Familiarity with common stacks.
• Experience/Knowledge of multiple front - end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery).
• Excellent communication and teamwork skills.
• Willingness to travel within India or aboard for short term or long term would an added advantage.

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

What you will do:

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

 

Desired Candidate Profile

What you need to have:

What you will do:

• Establishing checks and balances for smooth execution
• Liaisoning with the designers for clarifications. approvals and sign offs
• Submitting pricing proposals and production cost estimates
• Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
• Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
• Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
• Ensuring that execution is as per the launch plan
• Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
• Authorizing if the fabric can be used for manufacturing or not
• Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
• Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head

 

Desired Candidate Profile

What you need to have:

• MBA/ Masters in Supply Chain/ Planning
• Prior experience as a Merchandising Head in the apparel sector
• 10+ years of relevant experience (preferable)
• Strong Planning skills
• Analytical aptitude
• Customer FIRST Mindset
• Excellent communication Skills
• Strong interpersonal Skills
• Adept at stakeholder management
• Technology Mindset
• Exposure to process automation
• People management ability
• Strong prioritization and organizing skills
• Ability to get work done through others
• Ability to multitask    

 

Why 22by7?

 

Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.

The sales effort is backed-up by right process and people in place like- dedicated Solution Architect Team, Dedicated Post Sales Team (Tech Team), Marketing and other Support function in place.

Dedicated 24*7 support team

We not only resolve but ensure BCP and thus empower our client’s for enhanced productivity gain and realization of their Business Score Card.

Culture that has been voted as a Great Place to Work by the People of 22by7

Highly credible and competent Team Members

True work life integration and balance

Other benefits like Medical Insurance, Covid Care, and support structure over and above

 

 

About the role

 

 

 

 

Role-  Enterprise Sales Manager- New Business

 

Band- L3

 

Reporting to- Head Sales

 

Location-Bangalore

 

Role Type- Individual Contributor

 

No. of Vacancies-02

 

Job Profile

 

• Handling end-to-end sales
• Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
• Selling across verticals Enterprise Accounts
• Working on GTM strategies and seeding 22by7 as a Solution Partner in Client Account
• Account Planning, Mapping, meeting the Decision Making Unit of the prospect or existing clients
• Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
• Pitching the right solution with the help of Pre-Sales team members
• Cross-Selling and Up-Selling- Growing the Account
• Maintaining a healthy strong funnel on solution portfolio of 22by7
• Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
• Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
• Working on BOM and pricing
• Handling presentations, techno commercial negotiations and Closures
• Create Customer Experience Excellence through continuous follow-up and customer interaction
• Working with other cross-functional team like marketing for carrying out different client/vendor related activities
• Take Sales Accreditation on different product lines which helps for strong pitching

 Of the Solutions

 

Specification-

Education- Open- Any Diploma/Any Graduate/Any Post Graduate

Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must

 

Person Profile-

• Good verbal and written communication skills
• Good presentation and negotiation skills
• Good at engaging and managing relationship with CXO level
• Excellent at relationship building and managing it
• Who can sniff opportunities
• Good mental resilience
• Drive to win
• Go getter
• Loves to work in fast paced environment and who loves working with target
• Open to travel

 

Sales Competency Dictionary

 

Technical Competencies- These are the competencies which are core and directly related to the job.

1. Domain Knowledge & Expertise-

Market

 Product/Technology

Customer

Competition

Client

 

1. Communication Skill-

Opening a conversation

Listening and Understanding abilities

Assessment of buyer

Growing the conversation

Art of probing/ questioning

Establishing trust, credibility, relationship over a communication

360-degree communication

Closing the communication loop

Presentation skill

Written communication- e-mail, documentation etc.

 

1. Negotiation Skill-

Uncovering and delivering value, increasing the pie, creating win-win situations

Showing the value/worth

Finish it strong

 

1. Proactive

Planning & Methodical

Motives

Networking for new sales opportunities

Persuade

Follow-up

Opportunity Sniffer

 

 

Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.

 

1. Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.

Drive to Succeed

                                                                                Competitiveness

Achieving the goal

Sense of Achievement

Fear of Failure

Perseverance or Persuasiveness

Go getter

 

1. Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.

Handling rejections

Mental resilience

Can take strong decision

Objection Handling

 

1. Emotional Intelligence- The ability to ‘Read people’

Able to empathize with people

Understands the emotions

Understands motivations that drives human behavior

 

1. Locuz of control- Every individual attributes the success or failure to intrinsic or extrinsic factors. That is the factors which is under his control or not under his control. Thus they become ‘Accountable for their actions’.

Accountability for their action

In-charge of their plans and action

Owning up their success or failures

Doers or Action oriented

Strong at execution

 

 

 

1. Organising Skills- The ability to extract information, interpret and plan.

Resourceful

Information collection

Logical interpretation- quickly and accurately

Planning and Prioritizing

 

 

Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7

 

The Role growth- Can grow to Team Lead

 

Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.

Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.

The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.

Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).

Website: https://http://www.mindhouse.com/">www.mindhouse.com/

About the Role

As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them. 

We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.

 

Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation. 

Apply today and change the face of the global health & wellness industry. 

 

Skills & Competencies

• Excellent communication skills with fluency in English
• Passion for sales - it should excite you not scare you
• A highly driven self-starter, with very strong ownership of their work
• Interest in mind-body wellness/fitness

 

Responsibilities

• Own sales targets to facilitate membership sales and renewals
• Understanding the prospective customer's needs and goals, and suggesting relevant programs
• Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions

 

What you’ll love about us

• Open minded collaborative culture of enthusiastic hustlers
• Fast paced work environment with a steep learning curve, and high potential for growth
• Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
• Free & pretty great coffee (once we’re back to office full-time)

•   Experience in designing and developing interactive, user-friendly applications.
• Proven work experience or Knowledge in Java technologies.
• Mandatory Skills: Core Java, Jsp & servlet.
• Desired Skills: Spring Boot 
• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards. Ensure software is updated with latest features   

 

Introduction Give is India’s largest and most trusted giving platform, and our mission is to promote effective and efficient giving, so that our poor have a chance. With contributions of over 300 crores made to our 200+ vetted and trusted nonprofits, our giving community of 1M+ donors has impacted lives of 4M+ people across 23 states in India. We are an extremely rare workplace that brings a fast-paced, high-growth startup work culture together with a compassion-driven high-impact work environment. Give Platform We are building one of the world’s best tech platforms for online giving, where we provide opportunities for people to donate to any cause, non-profit or geography that they care about, in the most simple, personalised and effective manner. We hope to scale our impact on the lives of millions of underprivileged people every year, by democratizing philanthropy, through our workplace giving, subscription giving and crowdfunding products. Give Tech Stack Details: https://stackshare.io/giveindia Role At Give, we are looking for top-talent for our engineering team - software engineers who want to solve really complex problems, continually learn, and most importantly, make a real impact in the lives of others. We have open positions for senior engineers, who can take end-to-end ownership of full development lifecycle, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance. At Give, you will… work alongside product to understand our requirements, and design, develop and iterate. think through complex architecture to build robust and scalable platforms. build well-abstracted modules and services. provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability follow scrum methodology to iterate and deploy fast mentor other team members and colleagues Apply if you have experience in… designing and using REST services which can scale horizontally using NodeJS and Express NoSQL databases (data model design), PostgreSQL or similar Python or other major OO language like Java, Ruby Identity Management and Security (SSL protocols, data encryption, user authentication, authorization services) Good to have… A Github account, Stack Overflow account or equivalent that demonstrates your ability to work on complicated projects or some other way to validate your expertise. Working Knowledge of AWS and shell scripting is a huge plus.

At least 1+ years of experience IOS Application Development IOS Application Development (Full IOS Lifecycle Development, Cocoa Touch, Objective-C and iOS SDK, Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text) Android Application Development (Full IOS Lifecycle Development, Core Java, RESTful web services, Android SDK’s, Push Notifications, Android Studio, Gradle, Eclipse & ANT based build system · Kindly exclude any projects done for college work etc. from experience requirements, we need pure hands on experience with the above technologies Cocoa Touch, Objective-C and iOS SDK