Customer Support executive

Job Title: DevOps - 3

Roles and Responsibilities:

• Develop deep understanding of the end-to-end configurations, dependencies, customer requirements, and overall characteristics of the production services as the accountable owner for overall service operations
• Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for best-in-class work
• Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
• Participate in on-call rotation responsibilities, ensuring timely identification and resolution of infrastructure issues
• Possess expertise in designing and implementing capacity plans, accurately estimating costs and efforts for infrastructure needs.
• Systems and Infrastructure maintenance and ownership for production environments, with a continued focus on improving efficiencies, availability, and supportability through automation and well defined runbooks
• Provide mentorship and guidance to a team of DevOps engineers, fostering a collaborative and high-performing work environment. Mentor team members in best practices, technologies, and methodologies.
• Design for Reliability - Architect & implement solutions that keeps Infrastructure running with Always On availability and ensures high uptime SLA for the Infrastructure
• Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
• Collaborate with Product & Information Security teams to ensure the integrity and security of Infrastructure and applications. Implement security best practices and compliance standards.

Must Haves

• 5-8 years of experience as Devops / SRE / Platform Engineer.
• Strong expertise in automating Infrastructure provisioning and configuration using tools like Ansible, Packer, Terraform, Docker, Helm Charts etc.
• Strong skills in network services such as DNS, TLS/SSL, HTTP, etc
• Expertise in managing large-scale cloud infrastructure (preferably AWS and Oracle)
• Expertise in managing production grade Kubernetes clusters
• Experience in scripting using programming languages like Bash, Python, etc.
• Expertise in skill sets for centralized logging systems, metrics, and tooling frameworks such as ELK, Prometheus/VictoriaMetrics, and Grafana etc.
• Experience in Managing and building High scale API Gateway, Service Mesh, etc
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Have a working knowledge of a backend programming language
• Deep knowledge & experience with Unix / Linux operating systems internals (Eg. filesystems, user management, etc)
• A working knowledge and deep understanding of cloud security concepts
• Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment. 

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript/Angular

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and angular expertise

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Big Data Engineer/Data Engineer


What we are solving
Welcome to today’s business data world where:
• Unification of all customer data into one platform is a challenge

• Extraction is expensive
• Business users do not have the time/skill to write queries
• High dependency on tech team for written queries

These facts may look scary but there are solutions with real-time self-serve analytics:
• Fully automated data integration from any kind of a data source into a universal schema
• Analytics database that streamlines data indexing, query and analysis into a single platform.
• Start generating value from Day 1 through deep dives, root cause analysis and micro segmentation

At Propellor.ai, this is what we do.
• We help our clients reduce effort and increase effectiveness quickly
• By clearly defining the scope of Projects
• Using Dependable, scalable, future proof technology solution like Big Data Solutions and Cloud Platforms
• Engaging with Data Scientists and Data Engineers to provide End to End Solutions leading to industrialisation of Data Science Model Development and Deployment

What we have achieved so far
Since we started in 2016,
• We have worked across 9 countries with 25+ global brands and 75+ projects
• We have 50+ clients, 100+ Data Sources and 20TB+ data processed daily

Work culture at Propellor.ai
We are a small, remote team that believes in
• Working with a few, but only with highest quality team members who want to become the very best in their fields.
• With each member's belief and faith in what we are solving, we collectively see the Big Picture
• No hierarchy leads us to believe in reaching the decision maker without any hesitation so that our actions can have fruitful and aligned outcomes.
• Each one is a CEO of their domain.So, the criteria while making a choice is so our employees and clients can succeed together!

To read more about us click here:
https://bit.ly/3idXzs0" target="_blank">https://bit.ly/3idXzs0

About the role
We are building an exceptional team of Data engineers who are passionate developers and wants to push the boundaries to solve complex business problems using the latest tech stack. As a Big Data Engineer, you will work with various Technology and Business teams to deliver our Data Engineering offerings to our clients across the globe.

Role Description
• The role would involve big data pre-processing & reporting workflows including collecting, parsing, managing, analysing, and visualizing large sets of data to turn information into business insights
• Develop the software and systems needed for end-to-end execution on large projects
• Work across all phases of SDLC, and use Software Engineering principles to build scalable solutions
• Build the knowledge base required to deliver increasingly complex technology projects
• The role would also involve testing various machine learning models on Big Data and deploying learned models for ongoing scoring and prediction.

Education & Experience
• B.Tech. or Equivalent degree in CS/CE/IT/ECE/EEE 3+ years of experience designing technological solutions to complex data problems, developing & testing modular, reusable, efficient and scalable code to implement those solutions.

Must have (hands-on) experience
• Python and SQL expertise
• Distributed computing frameworks (Hadoop Ecosystem & Spark components)
• Must be proficient in any Cloud computing platforms (AWS/Azure/GCP)  • Experience in in any cloud platform would be preferred - GCP (Big Query/Bigtable, Pub sub, Data Flow, App engine )/ AWS/ Azure

• Linux environment, SQL and Shell scripting Desirable
• Statistical or machine learning DSL like R
• Distributed and low latency (streaming) application architecture
• Row store distributed DBMSs such as Cassandra, CouchDB, MongoDB, etc
. • Familiarity with API design

Hiring Process:
1. One phone screening round to gauge your interest and knowledge of fundamentals
2. An assignment to test your skills and ability to come up with solutions in a certain time
3. Interview 1 with our Data Engineer lead
4. Final Interview with our Data Engineer Lead and the Business Teams

Preferred Immediate Joiners

We are having an immediate requirement for a Python web developer.

You have:

• At least 2 years of experience developing web applications with Django/Flask/FastAPI
• Familiarity with Linux
• Experience in both SQL and NoSQL databases.
• Uses Docker and CI/CD
• Writes tests
• Experienced in application deployments and scaling them on AWS or GCP

You are:

• Eager to work independently without being watched
• Easy going.
• Able to handle clients on your own

Location: Remote (in India)

Responsibilities:

* Creating and executing a strong performance marketing strategy & execution plan

* Developing and managing digital prospecting and remarketing campaigns

* Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC while maintaining scale.

* Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels

* Identifying and testing new channels to continue to meet or exceed established critical metrics

* Working closely with the performance agency to share funnel conversion improvement ideas, feedback & present results.

Key Requirements:

* Prior experience in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels

* Expertise in campaign and channel analysis and reporting, including Google Analytics experience

* Candidate must possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights & recommendations

* Curious and a strong problem solver.