Customer Support executive

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

About the Role:

We are seeking a Technical Architect with proven expertise in full-stack web development, cloud infrastructure, and system design. You will lead the design and delivery of scalable enterprise applications, drive technical decision-making, and mentor a cross-functional development team. The ideal candidate has a strong foundation in .NET-based architecture, modern front-end frameworks, and cloud-native technologies.

Key Responsibilities:

• Lead the technical architecture, system design, and full-stack development of enterprise-grade web applications.
• Design and develop robust backend systems and APIs using .NET Core / C# / Python, following TDD/BDD principles.
• Build modern frontends using React.js, TypeScript, and optionally Angular, ensuring responsive and accessible UI.
• Architect scalable, secure, and highly available solutions using cloud platforms such as Azure, AWS, or GCP.
• Guide and review CI/CD pipeline creation and DevOps practices, leveraging tools like Azure DevOps, Git, Docker, etc.
• Oversee database design and optimization for relational and NoSQL systems like MSSQL, PostgreSQL, MongoDB, CosmosDB.
• Mentor developers and collaborate with cross-functional teams including Product Owners, QA, and DevOps.
• Ensure best practices in code quality, security, performance, and compliance.
• Lead application monitoring, error tracking, and infrastructure tuning for production-grade deployments.
• Required Skills:
• 10+ years of experience in software development, with 3+ years in architectural or technical leadership roles.
• Strong expertise in .NET Core, C#, React.js, TypeScript, HTML5, CSS3, and JavaScript.
• Good exposure to Python for backend services or data pipelines.
• Cloud platform experience in at least one or more: Azure, AWS, or Google Cloud Platform (GCP).
• Proficient in designing and consuming RESTful APIs, and working with metadata-driven and microservices architecture.
• Strong understanding of DevOps, CI/CD, and deployment strategies using tools like Git, Docker, Azure DevOps.
• Familiarity with frontend frameworks like Angular or Vue.js is a plus.
• Proficient with databases: MSSQL, PostgreSQL, MySQL, MongoDB, CosmosDB.
• Comfortable working on Linux/UNIX and Windows-based servers, along with web servers like Nginx, Apache, IIS.
• Good to Have:
• Experience in CRM, ERP, or E-commerce platforms.
• Familiarity with AI/ML integration and working with data science teams.
• Exposure to mobile development using React Native.
• Experience integrating third-party tools like Slack, Microsoft Teams, etc.
• Soft Skills:
• Strong problem-solving mindset with a proactive and innovative approach.
• Excellent communication and leadership abilities.
• Capability to mentor junior engineers and drive a high-performance team culture.
• Adaptability to work in fast-paced, Agile environments.

Educational Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
• Microsoft / Cloud certifications are a plus.

Key Responsibilities:

• Manage day-to-day operations of the store, ensuring smooth and efficient functioning.
• Drive sales and profitability by achieving or exceeding sales targets.
• Lead, train, and motivate a team of retail associates to deliver excellent customer service.
• Maintain visual merchandising standards and ensure product displays reflect current trends and promotions.
• Handle customer complaints and resolve issues with professionalism and urgency.
• Oversee scheduling, timesheets, and attendance.

Job Purpose

We are looking for an energetic and self-starter software developer to join our product development practice as a Senior Software Engineer (SSE).

You will get to work with some of the best and knowledgeable tech talent in the financial world and you will build next generation digital services and platforms that will lead the transformation goals for our customers. You will work closely with the engineering, UX, product and test automation communities, as part of the agile team, to lead product design and development and to help the Digital Service Product Owner to deliver and maximize value.

You will drive engineering and architecture best practices for writing and encouraging others to write secure code and dev-ops process while getting opportunities for learning new business domain and topics, to work with industry SMEs and to learn new technology and behavioral skills.

Key Responsibilities

As a Full-stack Developer

• 8+ year’s professional experience in enterprise software design and development in an N-tier architecture environment;
• Understanding of 12-factor app framework is highly desirable
• Must have experience building web applications using .NET core 3.x (.NET 5.0 is better), Web API, HTML5, React OR other JS-based frameworks like Angular
• Must have experience with tools such as Jira, Github, Confluence (or other wiki), SonarQube (or similar), OWASP ZAP (or similar) and Snyk (or similar)
• Experience with data visualization libraries /framework like D3js, Plotly, HighCharts etc. will be an advantage
• Must have experience with SOA and Web Service standards (REST & JSON/SOAP & WSDL/WS-I Basic Profile), and IIS
• Understand the business requirements from the product owner(s)
• Design and implement the system from scratch & build enhancements, features request using modern application frameworks using C# and React with .NET Core, Web API, AWS services etc.
• Participate in both development & maintenance tasks
• Independently troubleshoot difficult and complex issues on production and other environments

As a Technical Lead in the pod

• Must have experience of working in an automated CI/CD environment and with fast moving teams using Scrum/Agile; Experience with AWS and other cloud providers is highly desirable
• Must have extensive experience with object oriented design principles. Ability to articulate the pros and cons of design/implementation options
• Participate in design review and peer code review
• Work collaboratively in a global setting, should be eager to learn new technologies
• Responsible for extending and maintaining existing codebase with focus on quality, re-usability, maintainability and consistency
• Coach teams on best practices and architecture design

As member of the Engineering community

• Must have extensive experience with object oriented design principles.
• Ability to articulate the pros and cons of design/implementation options
• Good understanding and knowledge of areas including but not limited to requirement gathering, designing, development, testing, maintenance, quality control etc.
• Stay up-to-date on latest developments in technology
• Learn and share learnings with the community

Behavioral Competencies

• A self-starter, excellent planner and executor and above all, a good team player
• Excellent communication skills and inter-personal skills are a must
• Must have organizational skills, including multi-task capability, priority setting and meeting deadlines
• Ability to build collaborative relationships and effectively leverage networks to mobilize resources
• Liking and initiative to learn business domain is highly desirable
• Likes dynamic and constantly evolving environment and requirements

• Executes the development, Maintenance, and enhancements of varying complexity levels across platform systems
• Translates the Business Requirements and specifications into related solutions designs to understand business needs and functional specifications
• Evaluates project deliverables to ensure they meet the specifications and architectural standards
• Write and review technical documents, including design, developments, and code review
• Provide technical support to team
• Work independently and handle product responsibilities with stakeholders and good communication skills
• Good understanding of performance and security aspects of software development
• Working experience in Agile Software Methodology (Scrum and Kanban)

• 6+ years of experience in Software development using Java and J2EE technologies
• Experience in designing front end interfaces using HTML, CSS, Javascript, iQuery, AJAX
• Experience in Build tools like Maven
• Strong hands-on experience in developing microservices using Springboot
• Strong hands-on experience in Spring Framework such as Spring MVC, IDC, AOP and Spring JDBC
• Experience in Core Java, Multi-threading, OOPs, Collections and servlets
• Unit and integration testing using Junit
• Experience in databases like MySQL, DB2 and Oracle
• Strong design skills and also experience in working with Design patterns to solve problems
• Good to have GCP, AWS, Azure public cloud platforms
  
  

We are looking for a mature seasoned key player who will help build our team.

Are you a mentor and love code in general? We are seeking a senior .NET developer and hopefully other programming languages with at least 4 years of experience to be part of a team to write, debug, and test .NET code. You will be analyzing, troubleshooting issues and managing the implementation updates with current and planned customizations. The ideal candidate should have a strong understanding of object-oriented programming, relational databases, and software architecture principles. 

Our work environment, mentoring, teaching, growing constantly nurturing, loving, and respect. To enjoy our work and move through tasks as painlessly as possible. We believe in helping and being helpful. Staying positive and being there when you have that umm, ‘I don’t know how to solve this’ we want you to feel completely 100% comfortable to get on a call, share a screen and move through it. We have the “If you are stuck over 15 mins ask someone rule”. and “ask a dumb question at least twice a day rule”. This is how we want our work environment. 

We work fully remotely via Slack / Zoom / Whatsapp

Requirements:

4+ years of experience or more. 

ASP.NET, C#, MVC.

Troubleshoot and resolve issues and bugs

Must be able to communicate in English speaking and writing, our CEO is American and talks fast. We are looking for adults in the room, people who can communicate, think and reason as key team members.

Work US East coast time zone EST GMT-5

We are looking for well-spoken "adults in the room", you will be a key player in shaping our team. Must have mentorship / manager experience.

• A graphic design qualification or similar.
• Portfolio with design projects.
• Proven work experience as a graphic designer.
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator, corel draw).
• A keen eye for visual details.
• Aesthetic skills.
• Ability to meet deadlines and collaborate with team members.

• Team Name - SDET
• Skills and Stacks - Java, Spring boot, Mysql, AWS stack, HTTP/GRPC
• Project 1 line description -Will be required the folks to close the P0 E2E automation