Customer Support executive

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

1. PHP Developer/Sr. PHP Developer:

• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.

• Strong experience on any of the modern PHP based frameworks like Laravel, Cake PHP, Symphony, etc.
• Ability to create Data Structures and Algorithms.

Experience of developing highly scalable web services and APIs using PHP.

• Development skills of Database design and information schema using NoSQL/SQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-6 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines

●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records. 

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

Product Manager 

As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers. 

Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.  

Position 

• Full time employment 

Location 

• Any location in India 

Requirements 

• Develop and lead the product vision and strategy for Mudrantar SaaS Product 
• Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics 
• Strategically assess new opportunities and develop alignment around these 
• Collaborate and build executive alignment for your vision 

• Foster a community of data-informed decision making 
• Provide hands-on leadership for teams consisting of top-notch engineers and Managers 
• Create clear career paths for team members and help them grow with regular and deep mentoring. 
• Perform regular performance evaluation and share and seek feedback. 

Who will be ideal for this role? 

• 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes. 
• Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held. 
• Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth 

• Impact-driven: Ability to work with engineers and designers to deliver key results. 
• Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery. 

Nice to have 

• Bachelor's Degree and/or equivalent Computer Science course 
• 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS 

• Demonstrable track record of SaaS product Development and Team Management 
• Strong written and verbal communication skills 

What we offer: 

• Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits 
• Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes 

• Work with a market dominating technology 
• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey 
• Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions 

‘Project Manager’ will be completely responsible for building a very robust team to operationally manage, meet KPIs, build strategy, and execute the project.

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare a budget based on the scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, training, and standards throughout the entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

While working at the company also endure...

• Opportunity to work with all the top-notch growing brands and startups
• Learning marketing, integrated campaigns, and growth
• -hacking of brands in different sectors
• Becoming a part of an enthusiastic, amazing culture, and fast-growing organization
• Opportunity to become an active stakeholder and driver of the organization

What you will need:

• Graduate degree with 2-4 years of experience handling projects, campaigns, and team
• Candidate with an agency, offline marketing execution, or startup background would be preferred
• Quick learner, confident, good presentation & relation-building skills
• Open for travel and ready to go the extra mile if the situation demands
• Keen attention to detail and good at spotting opportunities
• Client/Agency relationship exposure with strong relationship management skills
• Go-Getter attitude and responsibility to close all loops creatively - Long term vision and commitment