Customer Support executive

Job Title : Senior AWS Data Engineer

Experience : 5+ Years

Location : Gurugram

Employment Type : Full-Time

Job Summary :

Seeking a Senior AWS Data Engineer with expertise in AWS to design, build, and optimize scalable data pipelines and data architectures. The ideal candidate will have experience in ETL/ELT, data warehousing, and big data technologies.

Key Responsibilities :

• Build and optimize data pipelines using AWS (Glue, EMR, Redshift, S3, etc.).
• Maintain data lakes & warehouses for analytics.
• Ensure data integrity through quality checks.
• Collaborate with data scientists & engineers to deliver solutions.

Qualifications :

• 7+ Years in Data Engineering.
• Expertise in AWS services, SQL, Python, Spark, Kafka.
• Experience with CI/CD, DevOps practices.
• Strong problem-solving skills.

Preferred Skills :

• Experience with Snowflake, Databricks.
• Knowledge of BI tools (Tableau, Power BI).
• Healthcare/Insurance domain experience is a plus.

Job Title: Software Testing Engineer

Location: Noida

Experience Required: 2–7 Years

About the Role

As a Software Testing Engineer at EaseMyTrip.com, you will play a key role in ensuring the quality and reliability of our software products. You will design and execute test strategies, identify bugs, and ensure error-free releases that enhance customer experience.

Role & Responsibilities

1. Quality Assurance Oversight – Evaluate and monitor software QA practices to maintain product integrity and stability.
2. Test Documentation – Create clear, concise, and comprehensive test plans, test cases, and test scripts.
3. Testing Execution – Perform black box, functional, regression, and automation testing to validate product performance.
4. API Testing – Conduct API testing using Postman and ensure seamless system integration.
5. Automation Expertise – Work with Katalon Studio and other automation tools to build, run, and maintain test scripts.
6. Bug Tracking – Identify, log, and track defects across testing stages using JIRA.
7. Test Coordination – Estimate, prioritize, and manage testing activities in alignment with Agile/Scrum methodologies.
8. SQL Testing – Use SQL queries for data validation and backend testing.
9. Process Improvement – Continuously refine QA processes and suggest improvements for product quality.
10. Cross-Functional Collaboration – Work closely with developers, business analysts, and product teams to ensure smooth releases.

Preferred Candidate Profile

• Strong hands-on experience with Katalon Studio (mandatory).
• Proficient in API testing using Postman.
• Experience with Agile/Scrum methodologies.
• Familiarity with JIRA for defect tracking and project management.
• Good knowledge of SQL for database testing.
• Excellent problem-solving, analytical, and documentation skills.
• Strong communication skills to collaborate across technical and non-technical teams.
• Proactive, detail-oriented, and passionate about continuous learning in QA.

What You’ll Do:

Implement off-page SEO strategies to improve website rankings.

Build and manage high-quality backlinks through outreach and link-building techniques.

Research and analyze competitor backlink profiles.

Conduct keyword research to optimize link-building efforts.

Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.

Collaborate with content teams for guest posting and link acquisition.

Engage in forum discussions, social bookmarking, and other off-page activities.

What We’re Looking For:

6 months to 1 year of experience in Off-Page SEO.

Familiarity with link-building tools and strategies.

Basic knowledge of Google Analytics and Search Console.

Experience with Canva for creating simple infographics and PPTs.

Passion for digital marketing and eagerness to learn.

Why Join Us?

Work on exciting projects that enhance your SEO expertise.

Gain hands-on experience with industry-leading SEO tools.

Be part of a supportive and growth-oriented team.

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

We are seeking a Senior Golang Engineer to join our team of talented developers. As a Full Stack Developer, you will work with a group of rockstar developers, including IIT'ans/BITS grads with 10+ years of experience, and collaborate with F500 companies as our clients. This is an excellent opportunity for accelerated career growth and a chance to work with the top 0.1% of developers in the industry.

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deploy high-quality software solutions.
• Write clean, efficient, and reusable code.
• Participate in code reviews to ensure code quality and maintain best practices.
• Continuously learn and stay updated with the latest technologies and trends in full-stack development.

Requirements:

• Minimum of 3 years of experience in a Golang.
• Aptitude for learning new technologies quickly.
• Good problem-solving and analytical skills.

Company Background:

We are a multinational software company experiencing rapid growth. With offices in Florida and New Delhi, we serve clients across the US, Australia, and APAC regions. Our team has expanded significantly in recent weeks, and we anticipate further growth, adding 125+ employees by the end of Q1 2024. You can learn more about us on our website: codevyasa.com.

What We Offer:

1. Glassdoor rating of 4.8, indicating high employee satisfaction.
2. Free healthcare benefits.
3. Strong focus on upskilling and professional development opportunities.
4. Diverse and inclusive work environment.
5. Competitive compensation and benefits package.
6. Emphasis on maintaining a healthy work-life balance.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads