Customer Support executive

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

Job Title: AI/ML Engineer

Expereince: 5+ Years

Location: Remote

Responsbilities

Algorithm Development:

• Design and develop cutting-edge algorithms for solving complex business problems.

• Collaborate with cross-functional teams to understand business requirements and translate them into effective AI/ML solutions.

Content Customization:

• Implement content customization strategies to enhance user experience and engagement.

• Work closely with stakeholders to tailor AI/ML models for specific business needs.

Data Collection and Preprocessing:

• Develop robust data collection strategies to ensure the availability of high-quality datasets.

• Implement preprocessing techniques to clean and prepare data for model training.

Model Training and Evaluation:

• Utilize machine learning frameworks such as TensorFlow, Pytorch, and Scikit Learn for model training.

• Conduct rigorous evaluation of models to ensure accuracy and reliability.

Monitoring and Optimization:

• Implement monitoring systems to track the performance of deployed models.

• Continuously optimize models for better efficiency and accuracy.

Data Analytics and Reporting:

• Leverage statistical modelling techniques to derive meaningful insights from data.

• Generate reports and dashboards to communicate findings to stakeholders.

Documentation:

• Create comprehensive documentation for algorithms, models, and implementation details.

• Provide documentation for training, deployment, and maintenance procedures.

Skills:

• 6+ years of experience in AI/ML engineering.
• Proficiency in Python and machine learning frameworks (TensorFlow, Pytorch, Scikit Learn).
• Experience in Natural Language Processing (NLP) and Computer Vision.
• Expertise in Generative AI techniques.
• Familiarity with cloud platforms such as Azure and AWS.
• Strong background in statistical modelling and content customization.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and collaboration skills

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Job Role: Adaptive Autosar + Bootloader Developer

Mandatory Skills:

• Adaptive Autosar Development
• Bootloader Experience
• C++ Programming
• Hands-on experience with ISO 14229 (UDS Protocol)
• Experience in Flash Bootloader and Software Update topics
• Proficient in C++ and Python programming
• Application development experience in Service-Oriented Architectures
• Hands-on experience with QNX and Linux operating systems
• Familiarity with software development tools like CAN Analyzer, CANoe, and Debugger
• Strong problem-solving skills and the ability to work independently
• Exposure to the ASPICE Process is an advantage
• Excellent analytical and communication skills

Job Responsibilities:

• Engage in tasks related to the integration and development of Flash Bootloader (FBL) features and perform comprehensive testing activities.
• Collaborate continuously with counterparts in Germany to understand requirements and develop FBL features effectively.
• Create test specifications and meticulously document testing results.

Why Join InfoGrowth?

• Become part of an innovative team focused on transforming the automotive industry with cutting-edge technology.
• Work on exciting projects that challenge your skills and promote professional growth.
• Enjoy a collaborative environment that values teamwork and creativity.

🔗 Apply Now to shape the future of automotive technology with InfoGrowth!

• Provide safe transportation for staff, guests, and clients
• Ensure to deliver service to highest standards while adhering to all policies and procedures
• Maintain vehicle mileage logs
• Drive courteously and safely
• Maintain a safe driving record

As a Network Engineer at Propel, you will play a vital role in designing, implementing, and maintaining our network infrastructure to ensure optimal performance, security, and scalability. You will work closely with cross-functional teams to develop and support network solutions that align with business objectives and industry best practices.

Responsibilities 

• Design, implement, and maintain network infrastructure, including LAN, WAN, and wireless networks, Site to Site and Client to Site VPN to support business operations and growth.

• Develop and implement network security strategies, including firewall policies, intrusion detection and Prevention (IDS/IPS), access control and CCTV systems, to safeguard company data and resources.

• Configure, troubleshoot, and optimize network devices such as routers, switches, firewalls, High availability, L3/L2/PoE Switches and load balancers, QoS.

• Configure VLan and segregate access between different teams

• Perform hardware troubleshoot such as port failure, system crash, hardware failure etc.,

• Design and implement patch panels and cabling

• Monitor network performance and ensure system availability and reliability. Identify areas for improvement, implementing network optimization and redundancy solutions as needed.

• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

• Collaborate with other IT teams to evaluate and recommend networking solutions for application and infrastructure projects.

• Implement security tools, policies, and procedures in conjunction with the company’s security team

• Perform network maintenance and system upgrades including service packs, patches, hot fixes, firmware and security configurations

• Monitor system resource utilization, trending, and capacity planning

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

• Monitor network performance on the availability, utilization, throughput, jitter and latency and test for weaknesses.

• Perform Vulnerability assessment Pen testing at network level and mitigate issues

• Create and maintain network documentation, diagrams, and configurations.

• Knowledge of common security vulnerabilities and OWASP vulnerabilities

• Provide support for critical network incidents on shift basis to support 24x7 model on need basis.

• Exploring automations to integrate for managing networks and provide timely network alerts

• Use ticketing system to document requests, track changes, and explain resolutions

Requirements:

• Bachelor's degree in computer science, Engineering, or a related field.

• 4+ years of experience as a Network Engineer or similar role, with a focus on implementing and managing complex network environments.

• Deep understanding of networking protocols, such as DNS, DHCP, CIDR, IPSEC TCP/IP, BGP, OSPF, and MPLS.

• Proficiency with network hardware, including routers, switches, firewalls, and load balancers from vendors like Fortinet, Cisco etc.,

• Strong knowledge of network security best practices and technologies, such as firewalls, VPNs, and intrusion detection systems.

• Experience with network monitoring and management tools

• Excellent troubleshooting and problem-solving skills and a commitment to continuous improvement.

• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, agile environment.

Nice-to-Have:  

• Relevant networking certifications, such as CCNP, CCIE, JNCIP, or JNCIE.

• Experience with software-defined networking (SDN) and network automation technologies, such as Ansible, Python, or REST APIs.

Others:

• Common application/ web security and OWASP vulnerabilities

• Encryption algorithms to protect sensitive information

• PII, PCI, HIPPA, and GDPR compliance and how to implement

• Finding the vulnerabilities of the third-party components/ libraries

• Understanding security breaches of data-in-transit and data-at-rest and its implementation

• Experience 4 to 10 years
• Location - Hyderabad (work from Office)
• NP- Immediate to 30 days
• Need experience in Swift / OOP's concept, API & SDKs, Mapkit, Firebase, and Payment Gateways.

Responsibilities: -

• Design and build applications for the iOS platform (Prefer Swift Language)
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality and organization.
• Should have basic knowledge of the application submission process

Skills

• Proficient with Swift, and Cocoa Touch
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards.
• Understanding of Apple’s design principles and interface guidelines
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as Git

1. Maximize sales through a network and relationships to ensure strong business Collecting documents from the clients and further logging the application in Banks/NBFCs and following up for further sanction and disbursement.
2. Handling direct leads and converting them to closures.
3. Ensure the files are processed from the login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.
4. Meeting local DSAs in the market and sourcing business from them.
5. Taking ownership of work assigned and meeting sales targets.
6. Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies.
7. Develop and maintain strong liaisons with the clients for repeat business or referrals.
8. Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies.

We are currently looking for a Senior QA Engineer to join our fast-growing QA team. With our Product Engineering team rapidly iterating and deploying new code, our Test Engineers drive the crucial effort of designing automated test suites that are reliable and maintainable. This team is tasked with ensuring the automated testing of Socure’s existing code and developing thorough test approaches for new features and products. 

This role reports directly to our Director of QA, and will be based in Chennai, India. If you are someone who is motivated by solving problems and improving efficiencies, apply now! 

• Work closely with the rest of the Engineering team to deliver high quality products in an agile development environment
• Participate in product design discussions and sprint planning meetings
• Participate in full cycle SDLC: initial design, test implementation, identifying bugs, verifying bug fixes and production release
• Design and write comprehensive test plans and test cases for releases
• Perform manual and automated testing for REST web service APIs / web applications
• Build and enhance automated test suites and test harnesses
• Improve and maintain high coverage of regression automated tests
• Improve and innovate the tooling to run tests reliably and efficiently
• Test and verify requirements of newly implemented code by Engineering for Data Scientists
• Perform statistical analysis on project data for Data Science

• 5+ years of experience with testing, test automation and development
• Strong experience in designing and reviewing test plans and test cases
• Solid experience in both manual and automated testing for REST web service APIs and/or web applications
• Experience in automation frameworks, like testNG, Selenium or Cypress
• Strong coding skills in programming languages like Java, Scala or Javascript
• Experience working in an agile development environment
• Capable of comprehending and contributing to high level requirements and designs
• Good understanding of Linux / Unix platform

• Prior experience with Amazon Web Service (AWS)