Customer Support/Virtual Assistant

Key Responsibilities:

SEO (Search Engine Optimization):

o Perform keyword research and assist in content optimization (on-page SEO)

o Support off-page SEO efforts including link-building and outreach

o Monitor search rankings and performance using SEO tools

• Performance Marketing:

o Assist in managing and optimizing Google Ads and Meta (Facebook/Instagram) campaigns

o Track performance metrics (CTR, CPC, ROI) and suggest improvements

• Social Media Management:

o Create and schedule content for platforms like Instagram, Pinterest, and YouTube

o Help grow community engagement and follower base

o Track analytics and report on social media performance

• Reporting:

o Use tools like Google Analytics, Google Search Console, and Meta Ads Manager to generate weekly reports

o Analyze traffic sources and campaign impact

What We’re Looking For:

• Bachelor’s degree in Marketing, Communications, or any related field

• Strong interest in digital marketing and online growth strategies

• Basic understanding of SEO, Google Ads, Facebook Ads is a plus

• Eagerness to learn and work in a fast-paced team environment 

Frontend Engineer - Angular Developer

The Impact you will create in the Job:

Design and build beautiful UI’s using the Angular framework

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.

Explore and design dynamic and compelling consumer experiences.

Work closely with the front-end team to implement versatile front-end solutions while embracing emerging technologies and pushing the limits of what a browser can do.

Suggest and implement improvements to existing product interfaces.

Ensure that all the assigned systems are performing to scale.

Command an impressive portfolio of the latest UI technologies

You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle and continuously identify areas of improvement.

What we look for?

Bachelor’s/Master’s degree in Computer Science/IT.

3-7 years of experience in designing and implementing high-performance web applications.

Proven expertise in front-end development and Angular.

Strong Knowledge in Angular 6/8 (Latest Version preferred).

Solid understanding of HTML/HTML5, CSS/CSS3, JQuery/JavaScript.

Proficiency working with REST API and JSON API.

Experience working on Reactive based forms.

Knowledge of NgRx.

Must be a self-starter and keen to explore new solutions.

Excellent team working and collaboration skills.

Solution oriented approach.

Good Hands-on in Linux OS, Git versioning.

Comfortable with tackling ambiguous problems and unblocking yourself.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Looking to hire a product analyst, with strong problem solving skills and ability to take user research --> idea --> mvp

About the Role

We are looking for a Node Backend Developer to design, develop, and maintain the server-

side logic for our next-generation healthcare platform. You will work closely with cross-

functional teams to build high-performance, scalable, and secure applications that power

seamless experiences for hospitals, insurers, and healthcare professionals. The ideal

candidate has strong Node.js and Express expertise and can contribute to the

development of robust backend systems and APIs.

Responsibilities

Backend Development & API Design

• Design and implement RESTful and GraphQL APIs using Node.js and Express

• Develop microservices architecture for scalable and maintainable backend systems

• Optimize database queries and enhance performance of existing systems

• Write clean, maintainable code following best practices and design patterns

System Integration & Database Management

• Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB)

• Integrate with third-party services and APIs (hospital systems, insurance platforms)

• Implement caching mechanisms and message queues for improved performance

• Design and manage database schemas, migrations, and data models

Security & Compliance

• Ensure adherence to healthcare security standards (HIPAA, GDPR, ABDM, etc.)

• Implement authentication, authorization, and data encryption mechanisms

• Follow secure coding practices and conduct code security reviews

• Address security vulnerabilities and implement fixes

Collaboration & Process Improvement

• Work closely with frontend developers, DevOps engineers, and product managers

• Participate in code reviews, sprint planning, and technical discussions

• Contribute to CI/CD pipelines and deployment automation

• Document APIs, services, and system architecture

Required Skills & Qualifications

• 2+ years of experience in backend development using Node.js

• Strong proficiency with Express.js framework and RESTful API design

• Experience with relational databases (MySQL, PostgreSQL) and SQL

• Knowledge of microservices architecture and containerization (Docker)

• Understanding of version control systems (Git) and CI/CD workflows

• Strong problem-solving abilities and debugging skills

• Excellent communication and collaboration skills

Nice to Have

• Experience with AI/ML integration in backend systems

• Familiarity with healthcare or insurance industry applications

• Knowledge of cloud platforms (AWS, Azure, GCP)

• Experience with NoSQL databases (MongoDB, Cassandra)

• Understanding of event-driven architecture and message queues (Kafka, RabbitMQ)

• Proficiency in additional programming languages (Python, JavaScript)

What You'll Gain

• Opportunity to build scalable solutions for mission-critical healthcare operations

• Work in a fast-paced, innovative environment with cutting-edge technologies

• Exposure to AI-driven healthcare solutions and enterprise integrations

• Growth potential into Senior Backend Developer or Backend Team Lead roles

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.

We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com

Purpose of the role:

As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.

Strategy Formulation:

Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include:

·      Conduct thorough analysis to understand client needs, preferences, and challenges.

·      Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.

·      Work closely with sales, design, and project management teams to align client solutions with organizational goals.

·      Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.

·      Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.

·      Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.

·      Formulate strategies that enhance the company’s brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.

Business Operations:

·      Conduct market research to gather insights on clients, competitors in the Workplace Market Sector, industry trends, and upcoming projects while generating, tracking, and managing leads to secure new bookings.

·      Develop and deliver tailored pitches and presentations to meet client needs, collaborating closely with the Director and team members to successfully complete the sales cycle.

·      Contribute to creating business development tools, including proposals, presentations, and service offerings, to win new projects.

·      Represent Space Matrix by engaging with potential clients, project partners, and collaborators, identifying opportunities, building strong relationships, and fostering advocacy affiliations to enhance Space Matrix's competitive position.

Culture:

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:

·      Uphold and promote the collaborative and open communication culture that defines Space Matrix.

·      Collaborate seamlessly with colleagues across all our P&Ls to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and guiding the sales process through to deal closure and signing.

·      Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What we are looking for:

·      You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 5+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.

·      Proficient understanding of the Workplace Market Sector.

·      Experience working in architecture, interior design firms, or related industries.

The ideal candidate is well versed in Photoshop and experienced in all manner of web-design elements, such as the design and layout of buttons, links, menus, and text.

Will work creatively and directly with User Interface Head to create and deliver quality work in a timely manner.

Will be responsible for creating the look and feel of the public website/marketplace/eCommerce

Creating responsive design using media query and bootstrap.

Web and mobile UI/UX design & wireframe mockups, and prototypes Using Photoshop, illustrator online mockup tool. Graphic work like logo, brochure, magazine ad, poster, icon & infographic design using Photoshop and illustrator and any previous eCommerce/marketplace will be an added advantage.

We are looking for an ambitious and energetic Research and Market Entry Strategist to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

We at Convrse are revolutionizing the way, 'The Metaverse' is going to be built. We aim to become the world’s largest library for sourcing interoperable 3D spaces for building all kinds of metaverse experiences.

We are searching for an innovative technical lead. to join our company. As the technical lead, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.

To be successful as a technical lead, you should always be expanding your industry knowledge and be able to quickly identify problems. Outstanding technical leads are accountable, trustworthy, and able to build lasting relationships with their teams.

Technical Lead Responsibilities:

1. Determining project requirements and developing work schedules for the team.

2. Delegating tasks and achieving daily, weekly, and monthly goals.

3. Liaising with team members, management, and clients to ensure projects are completed to standard.

4. Identifying risks and forming contingency plans as soon as possible.

5. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.

6. Keeping up-to-date with industry trends and developments.

7. Updating work schedules and performing troubleshooting as required.

8. Motivating staff and creating a space where they can ask questions and voice their concerns.

9. Being transparent with the team about challenges, failures, and successes.

      10. Writing progress reports and delivering presentations to the relevant stakeholders.

Technical Lead Requirements:

1. Bachelor’s/Master's degree in computer science, engineering, or a related field.

2. A 3-4 years of experience in a similar role would be advantageous.

3. In-depth experience in working with Reactjs and Go.

4. Excellent technical, diagnostic, and troubleshooting skills.

5. Experience with blockchain technology preferable.

6. Strong leadership and organizational abilities.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

The Candidate should have knowledge and experience with specified technologies:

• Great at building server-side code in NodeJs & ExpressJs
• Experience with NoSQL databases such as MongoDB
• Experience in building and consuming REST API
• Authentication and authorisation using JWT tokens
• Proficient understanding of code versioning tools, such as Git
• DevOps knowledge especially in AWS EC2 and S3
• Knowledge of headless Chrome, Puppeteer will be huge plus
• Experience in HTML, CSS
• Understanding of React will be a bonus