Customer Support/Virtual Assistant

Role & Responsibilities

Responsibilities

• Business: Immerse in operations until you think like an insider.

Rapidly acquire domain expertise through direct observation, translate between business and engineering seamlessly, and mentor engineers in your area on immersion. Influence senior stakeholders effectively, manage complex stakeholder landscapes with competing agendas, and build trust rapidly with new stakeholders.

• Delivery: Lead rapid delivery initiatives across teams in your area, coach on prototype-first approaches, and establish trust through consistent fast delivery. Build complete applications rapidly across any technology stack, select the right tools for each problem, and define clear criteria for prototype-to-production transitions.

• Generative AI: Architect RAG systems for complex use cases across teams, implement advanced techniques (hybrid search, reranking, query expansion), mentor engineers on RAG best practices, and establish RAG standards. Lead evaluation strategy across teams, establishing annotation guidelines, training human-calibrated LLM judges, and building evaluation pipelines that connect tracing to datasets to experiments.

• People: Build high-performing teams across your area, navigate complex interpersonal dynamics, foster psychological safety, and create environments where diverse perspectives are valued. Influence through communication at all levels — from frontline to executive. Handle difficult conversations skilfully and train engineers in your area on effective communication.

• AI-Augmented Development: Optimise AI tool usage across teams in your area, train engineers on AI-augmented and agentic engineering workflows, evaluate new AI development tools, and establish practices that balance AI speed with verification rigour.

• Scale: Design complex multi-component systems end-to-end, evaluate architectural options for large initiatives across teams, guide technical decisions for your area, and mentor engineers on architecture. Create debt reduction strategies across teams, influence roadmap decisions to include debt work, and teach engineers when to accept debt for speed versus when to invest in quality.

• Documentation: Define documentation standards across teams in your area, create documentation systems and templates, train engineers on spec-driven development, and ensure documentation quality across projects. Lead pattern generalization initiatives, defining criteria for when to generalize versus keep custom.

• Reliability: Define reliability standards across teams in your area, drive post-incident improvements systematically, design capacity planning processes, andmentor engineers on SRE practices.

Ideal Candidate

• Strong Staff Software Engineer / FDE profile (full-stack + production GenAI, multi-team technical leadership)
• Mandatory (Experience 1) – Must have 7+ years of relevant professional software engineering experience, with demonstrated full-stack delivery across backend and frontend.
• Mandatory (Experience 2) – Must have deep production experience with Python AND JavaScript/TypeScript, working comfortably across the full stack.
• Mandatory (Experience 3) – Must have 2+ years of experience in generative AI applications developement — LLM integrations, vector databases, RAG systems, and evaluation pipelines
• Mandatory (Experience 4) – Must have strong experience with modern frontend frameworks (Next.js / React) and backend API development.
• Mandatory (Experience 5) – Must have extensive experience with cloud platforms (AWS preferred; Azure/GCP valued), including infrastructure-as-code (CloudFormation / Terraform).
• Mandatory (Experience 6) – Must have working knowledge of multiple database paradigms — relational (PostgreSQL), document, and key-value (Redis) — with ability to select the right storage per problem.
• Mandatory (Experience 7) – Must have strong experience with CI/CD pipelines (e.g. GitHub Actions), containerization, and production deployment strategies.
• Mandatory (Experience 8) – Must have demonstrable fluency with AI coding tools (Claude Code, Cursor, GitHub Copilot, or similar) and proven ability to design agentic engineering workflows and train teams on them
• Preferred (Experience) – Advanced RAG techniques — hybrid search, reranking, query expansion — and establishing RAG standards across teams

Designation: - Sales Engineer/Sr. Sales Engineer

Job Function: - Technical Sales, Marketing & Product Promotion.

Products:- Products such as gas flow measurement and control products, mass flow meter, temperature controllers, pressure switches, temperature sensors, Flame Detectors, limit switches, photoelectric sensors, proximity sensors, burner controllers, mass flow controllers, temperature recorders

Customer Segment :- Automotive, Furnace Manufacturer, Machine Manufacturer

Sales Experience: - 5 to 8 Years

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required:- Product Knowledge, Presentation Skills, Technical Understanding, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of responsibility: -

·            Develop sales leads by identifying potential OEMs accounts; acquires new OEMs & extending Pre-Sales & Post-Sales Support.

·            Demonstrating a product & explaining salient features of the product for technical approval. 

·            Work with technical team to select the appropriate product to address the customer needs.

·            Working with various sales channels - OEMs, End Users, distributors etc.

·            New Customer Acquisition (Original Equipment Manufacturers-OEMs)

·            To Achieve the sales targets and goals assigned for your area.

·            To Keep the management informed about the sales activities to achieve the annual business target. 

Experience : 2-8 years

Key Responsibilities:

• Configure and customize Guidewire BillingCenter modules including billing accounts, invoices, payments, collections, and disbursements.
• Develop and maintain BillingCenter workflows, business rules, and batch processes.
• Implement payment processing solutions including automated payment plans, ACH, credit card processing, and reconciliation.
• Work closely with business analysts and stakeholders to gather requirements and translate them into technical configurations.
• Integrate BillingCenter with PolicyCenter, ClaimCenter, and third-party payment gateways via web services and messaging.
• Develop and customize PCF pages and Gosu scripts to enhance BillingCenter functionality.
• Perform unit testing, participate in system integration testing (SIT), and support user acceptance testing (UAT).
• Assist in troubleshooting production issues related to billing processes and payment workflows.
• Document configuration changes, develop technical specifications, and maintain user guides.
• Participate in Agile development processes, including sprint planning and retrospectives.

Required Skills and Qualifications:

• Strong expertise in BillingCenter configuration and customization including Billing Accounts, Payment Plans, Invoicing, Collections, and Disbursements.
• Experience with Gosu programming language and PCF files customization.
• Good understanding of insurance billing lifecycle and payment processing.
• Knowledge of integration technologies including SOAP/REST web services and messaging.
• Familiarity with Guidewire Studio and Guidewire Data Model.
• Experience with database querying using SQL (Oracle, SQL Server).
• Understanding of Agile/Scrum development methodologies.
• Strong analytical and problem-solving skills.

Excellent communication skills and ability to work collaboratively.

• Designation: MAC and iOS Developer
• No of Vacancy: 2
• Reporting To:  CTO
• Permanent Remote Job 
• Work Experience: 2 to 4 years of experience in MAC OS and iOS Development
• Educational Qualification: Graduate in IT & above
  
  

Required Skills:

• Experience in creating applications for Mac OS X and iOS Applications
• Excellent in Objective-C and Swift
• Exposure working with C++ programming language for Mac application
• Integrate apps with authentication APIs
• Proficient understanding of code versioning tools like GitHub, firebase and Xcode so on.

Job Description:

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

About the job

The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.

About the role and responsibilities

The UI/UX designer’s role encompasses a couple of the following responsibilities.

To be able to communicate and tell stories with animations

To understand, conceptualise and create storyboards for micro-animations and animations before the final animation

Working alongside UI/UX designers to enhance the experience of digital products

Frequently identify opportunities where motion design would enhance the user experience in digital solutions

Create high quality, creative and innovative animations in 2D and/or 3D

To have a keen interest in learning new tools and expand their horizon of knowledge

About the requirement

The UI/UX designer should have the following abilities

Proven motion design experience and a diverse portfolio to showcase one’s work

Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design

Display the ability to work in different styles

Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.

A keen eye for design aesthetics and details

Able to articulate ideas, both written and spoken, to drive impact

Good communication skills

Ability to work methodically and meet work in a fast-paced environment

The ability to create illustrations will be a plus

Prior experience with product company or digital products will be a plus

Degree / Certification in Design, Fine Arts or related field is a plus

About Company

Our client is one of India's finest luxury real estate brands. Renowned for leadership and excellence in real estate development, the prime focus being planned development, creating value assets, and crafting lifestyle experiences through design and architecture.

Company's work culture

We are a lean team of high-performing go-getters; we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems. Each day is inspiring, and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

• Activation of new channel partners as per the weekly and monthly targets and onboarding the CPs with the company through a smooth engagement process.
• Ensure right prospecting is done by the channel partners to acquire the right client.
• To ensure smooth registration, training, and brokerage disbursal to the channel partners.
• Identifying business opportunities by researching prospects through events, shows, cold calling, brand collaborations with luxury car brands, iconic residential projects, high end consumer brands, and other avenues.
• Conceptualizing and executing, events and customer engaging activities and constantly thinking of new ideas to generate leads.
• Arranging and attending meetings with clients within office or outside of office.
• Have complete grip over the product for meetings with Channel partners and Clients.
• Researching the competition brands and providing constant improvisations to make the brand have a strong presence in the market.
• Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a systematic way so that it can be pivoted for follow-ups and analytics at any given time. Database could be of clients, partners, homeowners, commercial establishments, or any other consultant.

Requirements

What skills are we looking for? FEET ON STREET

• Love for luxury and efficiency to handle HNI clients
• Excellent verbal and written communicator, makes wonderful sales pitch and presentations across physical/ virtual mediums
• Ability to understand clients requirements and give him with best possible solution
• Street smart, energetic and good interpersonal skills
• Entrepreneurial with an ability to solve problems creatively
• Good at maintaining the data and sharing reports on daily basis and preferably from real estate / high end luxury brand
• Very focused and ability to work under pressure

Evaluation Criteria

• Channel Partners activated / Events done
• Meetings done
• Leads generated
• Leads converted

Who qualifies?

• 3-5 years’ experience as an individual contributor in the luxury residential space or with any other luxury brand across consultancy, channel partnering, client loyalty programs, lead generation, digital presence and events
• MBA from a premium Institute or foreign university. Work experience with a luxury brand in direct sales or the strategy teams

While we prefer a great track record in Luxury Sales and a great track record, we also welcome candidates with limited experience. You must have eagerness to learn on the job quickly and are excited by this role and our organization and that you think you will be a good fit.

Senior Staff Engineer - Delivery

Experience- 7.5-10 years

Job Location Remote (Anywhere in India)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Strong background in project management, consulting, cross-group collaboration skills and technical development background.
• Strong background in Agile and Scrum master.
• Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
• Fluent verbal and written language skills
• Experience in managing complex and highly technical development projects.
• Experience with technical leadership and end to end development.
• Strong understanding of technology and the ability to deep dive into a technology problem
• The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
• Strong understanding of agile metrics and processes

RESPONSIBILITIES:

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Sr. Android Developer

It is a digital consultancy that partners with the world's leading brands to design and deliver compelling digital products and services for their customers. It is a digital engagement provider for more than 200 of the world’s leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists - spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

We are seeking a Senior Android Developer with demonstrated experience designing and implementing enterprise scale mobile solutions. The ideal candidate will bring both strategic vision and solid execution skills to create native applications for mobile devices.

Responsibilities: 

• Design and develop native mobile applications for Android
• Integrate mobile apps with RESTful web services
• Work with UX Designers, Mobile Architects and other Developers to build enterprise mobile solutions
• Work as part of an agile team on leading edge technologies

Skills and Experience:

• 5+ years experience developing applications software
• Excellent working knowledge of an objective oriented language (Java, C++, Objective-C, C#, or similar) - including 2+ years Java
• Android, Android Jetpack, Kotlin, Java, coroutines, MVVM, MVP, Pro-Guard, test cases, unit cases, Agile, Git, App Security
• Demonstrated expertise with the Android SDK
• Experience using RESTful APIs to integrate mobile applications to server side systems.
• Good understanding of software development best practices
• Experience working in an agile environment
• Working knowledge of SCM with strong emphasis on Git and proper Git Flow
• Must reference at least one application you developed that is available today.
• Knowledge of Hybrid technologies like : ReactNative, Ionic will be plus point.

Qualifications:

• Bachelor in  Computer Science or equivalent work experience
• Good communicator and team player with strong organizational skills
• Ability to be proactive, find solutions and meet deadlines
• A good sense of humor and a passion for technology