Business Development Executive

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Mandatory Criteria

• Looking for candidates from Bangalore and NP less than or equal to 20 days
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 6+ years of experience in quality assurance or software testing, with at least 3 years focused on test automation and 2+ years in a leadership or senior role.
• Solid knowledge of SQL Experience in architecting and implementing automated testing frameworks . Strong in programming/scripting languages such as Python, Java, or JavaScript for automation development.
• Expertise with automation tools like Selenium, Playwright, Appium, or RestAssured, and integrating them into CI/CD workflows.
• Proven leadership skills, including mentoring junior engineers and managing team deliverables in an agile environment.
• Experience with test management tools (e.g., TestRail, qTest) and defect tracking systems (e.g., Jira).
• Deep understanding of testing best practices, including functional, regression, performance, and security testing.
• Ability to analyze system architecture and identify key areas for test coverage and risk mitigation.
• Experience with containerization technologies (Docker, Kubernetes) and cloud platforms (AWS preferred). Understanding of performance, security, and load testing tools (e.g., JMeter, OWASP ZAP).
• Familiarity with observability and monitoring tools (e.g., ELK Stack, Datadog, Prometheus, Grafana) for test environment analysis.

If interested kindly share your updated resume on 82008 31681

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

8) Update information on ownership of institutional or organizational customers.

9) Track “Know-Your Customer Customer base work

Your Day-to-Day

• Assist our Growth Strategists in analyzing the results of A/B experiments.
• Analysis on customer engagement rates, customer acquisition projects ( ex. Churn rate prediction, Attribution etc. )
• Analyse marketing channel performance and Deep-dive reports to stakeholders and Management
• Building statistical experimentation templates for faster A/B outputs
• Work on forecasting models and assisting senior Management in creating frameworks on growth models

• Local implementation of marketing analytics projects related to improving marketing channels effectiveness, customer segmentation, campaign optimization, etc
• Monitor campaigns against key performance indicators (KPIs), be fully aware of trends and analytics, success and risks in order to achieve business objectives.

• Communicate complex ideas into understandable reports/documentation and this will include leveraging on leading software tools such as Tableau.
  
  

Your Know-Know

• 3-5 years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Added advantage: Experience with Google Analytics, CRM (MoEngage, Braze,Leanplum).
• Preferred knowledge of statistical computer languages (Python / R, etc). 
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities

• Bachelor's or Master’s degree in Computer Science or equivalent area
• 10 to 20 years of experience in software development
• Hands-on experience designing and building B2B or B2C products
• 3+ years architecting SaaS/Web based customer facing products, leading engineering teams as software/technical architect
• Experiences of engineering practices such as code refactoring, microservices, design and enterprise integration patterns, test and design-driven development, continuous integration, building highly scalable applications, application and infrastructure security
• Strong cloud infrastructure experience with AWS and/or Azure
• Experience building event driven systems and working with message queues/topics
• Broad working experience across multiple programming languages and frameworks with in-depth experience in one or more of the following: .Net, Java, Scala or Go-lang
• Hands-on experience with relational databases like SQL Server, PostgreSQL and document stores like Elasticsearch or MongoDB
• Hands-on experience with Big Data processing technologies like Hadoop/Spark is a plus
• Hands-on experience with container technologies like Docker, Kubernetes
• Knowledge of Agile software development process

!! We are Hiring !!

Role: Bench Sales Recruiters/HR Executive

Exp: 1 - 8 years

Work Location: Uppal(Onsite)

MOI: F2F

Srinivas

Victoire Systems LLC

Job Type: Full-time

Salary: Up to ₹80,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person