Sales Executive

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

‍Expected to manage the product plan, engineering, and delivery of Xoxoday Plum. Plum is a rewarding and incentives infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises of 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture ( Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc).

• Manage a senior tech team of more than 5 direct and 25 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have at least 7+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, full-stack developer with modern architecture.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• JavaScript, SQL, NoSQL, PHP
• Frameworks like React, ReactNative, Node.js, GraphQL
• Databases technologies like ElasticSearch, Redis, MySql, Cassandra, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. You'll report to the co-founder directly.

‍A wholesome opportunity in a fast-paced environment with scale, international flavour, backend, and frontend. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

‍We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Department: Inside Sales – Domestic (B2C)

Employment Type: Full-Time

Qualification:

• Minimum: SSC (10th Pass) or HSC (12th Pass)

Language Requirements:

• Mandatory: English + Hindi
• Preferred: English + Hindi + Any Regional Language

Experience Required:

• Minimum 1 year of experience in:
• BPO Sales (Domestic Voice Process)
• Inside Sales / Tele-Sales
• Collections / Pre-Sales / Lead Generation
• (B2C experience preferred)

Key Skills:

• Excellent communication in English & Hindi
• Confident and persuasive approach
• Strong in up-selling and lead conversion
• Target-driven & self-motivated
• Ability to handle objections and customer queries
• Good listening and interpersonal skills

Roles & Responsibilities:

• Make outbound sales calls to domestic leads/customers
• Understand customer requirements and pitch suitable products/services
• Drive lead generation and convert leads into sales
• Maintain CRM records and update call logs
• Follow-up with prospects and handle queries effectively
• Achieve daily/weekly/monthly sales targets
• Deliver excellent customer experience through quality conversations

Job Summary:

The Head of Strategy and Pre-sales will lead the strategic growth initiatives and pre-sales activities of the Healthcare & Life Sciences Business Unit. This leadership role is responsible for translating the company’s overarching goals into actionable strategies, managing a team of pre-sales professionals, research engineers, and strategists. You will ensure seamless alignment between business development, product innovation, and client engagement to drive revenue and customer success.

Key Responsibilities:

Strategy Development & Implementation:

Translate organizational imperatives into actionable BU-level strategies and execution plans.

Develop and implement a scalable pre-sales framework aligned with business objectives.

Be the Single Point of Contact (SPOC) for proactive proposals, RFPs, and RFIs.

Collaborate with sales, product, and practice teams for unified client engagement.

Craft compelling pitches and value propositions for target accounts.

Work across Business Units to deliver comprehensive solutions.

Partner with marketing on campaign strategy and content development.

Ensure alignment with organizational policies and compliance requirements.

Maintain strong product and market knowledge to position solutions effectively.

Continuously optimize pre-sales processes and tools.

Go-to-Market Execution:

Drive strategic deal shaping, win strategies, pricing, and differentiation.

Build detailed account plans aligned with client strategic initiatives.

Provide support materials such as case studies and capability documents.

Enable internal teams on new offerings in emerging tech areas.

Lead & Demand Generation:

Generate leads via direct outreach, marketing campaigns, and partnerships.

Set up and qualify meetings with potential clients.

Support business growth through targeted messaging and proactive engagement.

Reporting & Analytics:

Monitor strategy implementation and BU performance.

Track KPIs including win rates, deal velocity, and client engagement.

Provide regular strategic and operational reports to senior leadership.

Knowledge Management:

Relay prospect feedback to inform product roadmaps.

Stay ahead of market and industry trends.

Oversee creation of whitepapers and thought leadership materials.

Ensure documentation standards for solutions, brochures, and catalogues.

Drive knowledge sharing, training, and certifications across teams.

Team Leadership & Development:

Align team deployment with skillsets and project requirements.

Uphold process discipline and performance standards.

Foster capability development and mentor team members.

Drive performance management, goal setting, and continuous coaching.

Qualifications:

Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.

15+ years in pre-sales, technical consulting, or sales engineering, preferably in engineering services.

Proven success in strategy implementation and performance tracking.

Strong leadership, collaboration, and stakeholder management skills.

Deep understanding of the Healthcare & Life Sciences domain.

Excellent communication, problem-solving, and consultative selling abilities.

Key Responsibilities:

• Install, configure, deploy, and administer Camunda 7 &8 for enterprise-level applications.
• Design and model BPMN workflows and DMN decisions using Camunda Modeler.
• Set up Single Sign-On (SSO), monitoring, and logging frameworks within the Camunda BPM environment.
• Develop, deploy, and monitor workflows in Camunda Cockpit, resolving any technical issues as they arise.
• Integrate Camunda workflows with Microservices and SpringBoot frameworks.
• Collaborate with database teams to design and optimize SQL queries and stored procedures for Camunda-based applications.
• Develop and consume RESTful and SOAP web services, ensuring seamless integration with external systems.
• Handle JSON and XML objects within workflows to ensure data integrity and accuracy.
• Utilize Docker and Kubernetes for containerization and orchestration of Camunda BPM services.
• Stay updated with the latest trends and best practices in Camunda BPM and related technologies.

Required Skills:

• 4-8 years of experience with Camunda BPM and Java J2EE development.
• Strong experience with BPMN workflow modeling and DMN decision modeling in Camunda Modeler.
• Proficiency in setting up and configuring SSO, monitoring, and logging frameworks in Camunda BPM.
• Experience with Microservices architecture and SpringBoot.
• Solid understanding of database concepts with practical knowledge of SQL and stored procedures.
• Expertise in developing and integrating RESTful and SOAP web services.
• Hands-on experience with JSON and XML object handling within workflows.
• Experience with Docker and Kubernetes for containerized deployments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Relevant certifications in Camunda BPM, Java, or related technologies are a plus.

What you need to have:

A mid-senior level Java-Full Stack Developer manages a critical project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting-edge technology applications.

Requirements:

• Proven experience in Java8 Spring boot, Microservices, Node JS, JavaScript, Gulp
• Strong experience with Kafka and Cassandra
• Experience with Gemfire or any Java Caching techniques
• Experience with UI (React / Angular 1.5)
• Strong experience in using RDBMS (Oracle). Cassandra Knowledge will be an added advantage
• Experience in working in Eclipse / Maven environments.
• Demonstrate experience in using Cucumber.
• Hand's on experience in Unix / Shell scripting.
• Hand's on experience in fine-tuning application response/performance testing.
• Experience in Web Services.
• Understanding of banking risk and compliance policies.
• Experience in code scanning tools like a black duck and tools like Sonar etc.
• Systems application development skills
• Strong analysis & problem-solving skills
• Strong communication skills - both verbal and written
• Ability to work independently with limited supervision
• Proven ability to use own initiative to resolve issues
• Full ownership of projects/tasks
• Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
• Eagerness to learn
• Strong team-working skills
• Understanding of waterfall and Agile methodologies.
• Experience in working with groups that are set up across the globe.
• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.
• PRIMARY COMPETENCY: Java Technologies PRIMARY SKILL: Java Spring MVC, WEB & Spring Boot PRIMARY SKILL PERCENTAGE: 51 SECONDARY COMPETENCY: UX & UI Development SECONDARY SKILL: React JS SECONDARY SKILL PERCENTAGE: 49

Roles and Responsibilities

•   Design and build advanced applications for the iOS platform? Swift and Objective-C
•   Work with the product and design team to understand end-user requirements and use cases, then translate that into a pragmatic and effective technical solution.
•   Integrate and consume web services (JSON, XML, etc.).
•   Should have excellent code data knowledge
•   Having experience in socket programming
•   Should have excellent debugging skills
•   Use Core Animation to create engaging motion effects and intuitive interfaces.
•   Integrate with our backend services to make sure we are delivering a great mobile user experience that's super-fast for end users.
•   Participate in brainstorming sessions and have the chance to contribute innovative and original ideas to our technology, algorithms and product.
•   Unit-test code for robustness, including edge cases, usability, and general reliability.
•   Work on bug fixing and improving application performance.
•   Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
•   Very good exposure in frameworks like iOS Architecture and SDK Strong Experience in iPhone / Mobile Application Development Life Cycle.

Desired Candidate Profile

  iOS SDK, Swift, View controllers, Database (Core Data/SQLite), OOPS, MVC, MVVM, Storyboards, Push Notifications, App building, Signing and Deployment, Asynchronous Programming, Multithreading, Unit testing, Security and Performance best practices.