Sales Executive

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Hands-on experience in Autosar methodologies and workflows.

• Sound understanding of embedded SW development using C on 32/64 bit microcontrollers.

• Experience in at least one of microcontroller architectures: Renesas RH family, Tricore or PowerPC architecture.

• Automotive Product Development Process knowledge (ASpice, ISO26262)

• Experience in one or more of Autosar BSW Modules stacks.

• Autosar based SWcs development in any domain of cluster, ADAS and IVI system.

• Com stack (FlexRay, CAN, LIN, Ethernet) / Memory Stack/ Diagnostic stack/ OS, Wdg, other services.

• Working knowledge on AUTOSAR ECU software architecture

• Understand the various features provided by AUTOSAR BSW modules and configure BSW modules in Davinci Configurator or similar tools

• Understand the AUTOSAR application (SW-C) configuration and the interaction of AUTOSAR applications (SW-C) with the underlying BSW modules

• Understand the functionality of RTE, mapping of application entities with BSW module parameters, OS scheduling concepts, ECU and BSW module state changes

• Understand the AUTOSAR methodology (ECU extract contents, import of ECU extract into configuration tool)

Understand the flow of the AUTOSAR software from application till the underlying driver.

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

Selected candidates day-to-day responsibilities include:

1. Create and manage content based on current trends
2. Engage with audiences on our various social media platforms
3. Strategize authentic and impactful digital content and ensuring their role out within specified deadlines.

Required Experience and Qualifications
Social Media Marketing, Adobe Photoshop and Digital Marketing.

• Social media expertise (Instagram/Snapchat/Twitter)
• Good communication skills
• Ambition backed with a desire to succeed
• Elementary knowledge of photoshop, illustrator, etc.