Sales Executive

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

• Understanding the non-functional requirements from business.
• Analyzing the critical business scenarios.
• Analyzing the service level agreement objectives.
• Developing the test scripts.
• Enhancing the scripts by creating/implementing. ...
• Designing workload model.
• Test Execution.

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.

● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.

● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.

● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.

● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.

● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.

● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.

● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.

● Attracting New Players: Initiate new strategies to attract new players to choose our website.

● Personalized Customer Engagement: Engage with customers through personalized conversations.

● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.

● Other tasks assigned by the Sales and Operation Head and Managers.

The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards

Work Experience Requirements

● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects. 
• 3+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Experience in Sales and Service modules.
• Experience in .NET, C#, ASP.NET & JavaScript programming. 
• Experience in building canvas app, model driven app and power automate flows is required.
• Proven experience in consulting on software products, business analysis & requirements gathering. 
• Proficiency in developing plug-in & workflow assemblies. 
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards. 
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications. 

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues

Qualification Required:

• Minimum 2 year of work experience
• Graduate or Diploma in related field
• Relevant experience candidates will be highly preferred

Skills Required:

• Objective c and Swift language Mandatory
• Strong knowledge of Fundamental, Design Pattern,
• iOS framework - Core Data, Core Animation,
• Offline Storage, Threading
• Knowledge of UI / UX Standards, Apple Design Principles and Interface Guidelines
• Understanding of code versioning tool Git
• JSON, Xml Reading, Rest API calling, Push Notification, cocoa pods, cocoa-touch

What to Expect:

• Flexible Approach when working in a team
• Time management skills and ability to do multitasking
• Accuracy and attention to details
• Candidates with self-motivation & Dedicated towards work
• Should be able to handle iOS Development projects from the first day

Benefits:

• Enjoying and friendly work environment
• 21 paid leaves in a year
• Good career growth opportunities and can a long-term association with the organization
• Fixed yearly appraisals based on performance
• No Formal dress code policy (Decent Casuals is ok with us)
• Company follows Flexi hours Policy

Roles and Responsibilities

The Ideal Candidate with his Bachelor's Degree in Marine Engineering, Electrical / Instrumentation Engineering, Automation, or an adjacent field with experience in Maritime Systems is also welcome. Alternatively experienced electrical officers with maritime experience/ Naval experience with exposure to the above areas are welcome

Prior work experience in the Maritime Industry preferably with strong competence in some or all of the below is desirable :

• Marine Automation, Marine Electrical Systems
• Communication Systems, NAVCOM systems
• Experience in working with PLCs, RTU, Gateway, Edge Devices/ Data Loggers
• Systems operation and maintenance
• In-Depth knowledge of maintenance, commissioning of Marine Electrical and NAVCOM Systems Ability to carry out in-depth troubleshooting and guide vessels for effective case resolutions
• Work Experience as an Electrical/ Technical Superintendent will be a Plus
• Prior experience in the review of the vessel's drawings and machinery specification a must
• Carry out vessel inspection visits as required, Supervise retrofit installations during digital automation & Smart Ship Platform implementation.

A challenging role with one of the fastest-growing maritime digital automation startup.

• The candidate will be driving global delivery, conducting ship inspection to identify vessel machinery from which data signals can be fetched.
• The candidate must have past experience in data telemetry from various machinery such as Main Engine, DG Sets, Boiler, Flowmeters, Emission, Emissions, Ballast, etc.
• Candidate must have experience of working with data signals RS485 NMEA, 4..20 mA, 0..10 V, etc.
• The candidate will work in close coordination with technology specialists, data scientists, and chief engineers with experience in vessel and voyage performance management.
• Prior experience with various control systems, especially for: data telemetry, gateway configuration, working with different PLCs such as Siemens, Alan Bradley, etc.
• Candidates with experience in only navigation & communication systems are also welcome.
• Candidates will be working on cutting edge technology & new age maritime business practices to come up with solutions for the global maritime industry.
• Any experience across electrical systems of the vessels and awareness of various machinery parameters are welcome.
• Awareness & knowledge of power generation, automation systems, reefer container monitoring

, experience in PMS is an added advantage.

Candidates will get tremendous learning experience of innovative solutions & emerging business models in the maritime vertical.

• Consulting & Advisory positions are also available in addition to full-time positions.
• Work from home also available.