About the internship
Role: Customer Support Intern (Hybrid, 6 Days Working)
We are hiring Customer Support Interns for a 3-month internship (stipend: INR 10,000/month) followed by a PPO (salary: INR 20,000/month) with a 1-year lock-in period (including internship).
Work Mode: Hybrid, 6 days/week (4 days office: Gurugram, 2 days remote). Open to Delhi NCR candidates only.
Selected intern's day-to-day responsibilities include:
1. Issue Resolution: Quickly resolve operational and runtime issues with effective solutions.
2. Client Support: Manage menu updates, reports, and backend tasks to meet client needs.
3. Collaboration: Coordinate with teams (product, sales, support) for seamless resolutions.
4. Operational Queries: Address and resolve internal and external queries promptly.
5. Escalation Management: Escalate issues effectively for timely resolutions.
6. Customer Experience: Enhance satisfaction by identifying and addressing improvement areas.
7. Documentation & Onboarding: Maintain SOPs and train new team members.
8. Performance Metrics: Monitor and improve key operational metrics.
9. Process Optimization: Streamline workflows and adopt best practices.
10. Team Participation: Actively contribute to meetings and cross-functional discussions.
11. Customer Success: Drive value for customers through proactive training and support.
Be the key point of contact, managing customer-facing challenges and delivering impactful solutions.
Skill(s) required: English Proficiency (Spoken) | English Proficiency (Written) | Hindi Proficiency (Spoken) | Basic Computer Knowledge
Who can apply:
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship by 31st Jan'25
3. are available for a duration of 3 months
4. are from or open to relocating to Gurgaon and neighboring cities
5. have relevant skills and interests
Other requirements
1. Graduate in any discipline (freshers or up to 6 months of experience).
2. Fluent in English with excellent communication skills.
3. Strong problem-solving skills with the ability to provide out-of-the-box solutions.
4. Interested in the digital domain and willing to learn product-specific knowledge.
5. Able to work in rotational shifts in Hybrid work mode.
6. Can carry their own laptop to work under company's BYOD policy
Perks: Informal dress code
Additional Information:
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Number of openings
3
Subodh Popalwar
Software Engineer, Memorres
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres