Customer Support Executive

at Elocity Technologies India Private Limited

Customer Support Executive

Elocity Technologies India Private Limited

Customer Support Executive

at Elocity Technologies India Private Limited

Posted by Vaishnavi Reddy

1 - 5 yrs

₹4L - ₹8L / yr

Udaipur

Skills

Microsoft Excel

MS-Excel

MS-Office

MS-Word

Communication Skills

Effective communication

Customer Support

Customer Relationship Management (CRM)

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

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About Elocity Technologies India Private Limited

Founded :

2018

Type :

Products & Services

Size :

20-100

Stage :

Profitable

About

Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.

For more information visit us at www.elocitytech.com

Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.

For more information visit us at www.elocitytech.com

Read more

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TensorIoT Software Services Private Limited, India

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2 candid answers

1 video

Priyanka V

Posted by Priyanka V

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We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have - - A Bachelor's degree, with sales as your core dream.- Proven Sales Experience.- Fantastic track record of meeting sales target.- A passion towards multitasking and team building.- Ability to work under pressure.- Strong problem-solving, organizational and management skills.- Excellent negotiation, convincing and consultative sales expertise.- Effective communication skills.- Exceptional customer orientation knowledge.Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:- Manage sales operations in assigned district to achieve revenue goals.- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.- Identify skill gaps and conduct trainings to sales team.- Work with team to implement new sales techniques to obtain profits.- Assist in employee recruitment, promotion, retention and termination activities.- Conduct employee performance evaluation and provide feedback for improvements.- Contact potential customers and identify new business opportunities.- Stay abreast with customer needs, market trends and competitors.- Maintain clear and complete sales reports for management review.- Build strong relationships with customers for business growth.- Analyze sales performances and recommend improvements.- Ensure that sales team follows company policies and procedures at all times.- Develop promotional programs to increase sales and revenue.- Plan and coordinate sales activities for assigned projects.- Provide outstanding services and ensure customer satisfaction.We are looking the following skill sets within a prospective candidate - - Strong verbal and written communication skills.- A versatile personality with above average organizational and planning skills.- A person with critical thinking and problem solving ability.- A good team player with creation and handling of team.- A customer centric person with customer centric business agenda.- An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.- A person who can develop transparent marketing strategies to expand brand recognition.Experience - 3 - 8 years in FMCG/Retail of Insurance Marketing.CTC - 20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

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Build highly scalable product.
Participate in gathering business requirements and assessing existing architectures and resources.
Work with application development team in delivering the project and deliverable within time and with good quality.
Perform unit testing, oversee quality assurance of applications through system testing.
Establishes processes for performance and conducts code review.
Manage and mentor junior members of the team on good coding practice

What skills and experiences would I bring into this role?

B.E/ B.Tech / MCA in computer science or a related field
4+ Years of Java/J2EE work experience.

Object-Oriented design, patterns, algorithms, data structures
Well knowledge about Spring Hibernate framework.
Exposure to React JS / Angular JS.

Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
Experience in Web services (REST or SOAP)

End to end web development experience is highly preferred
Good understanding of unit testing methodologies.
Good analytical and communication skills
Startup work culture mindset.

ABOUT IDEAPOKE
Emerging Technologies | Bengaluru, India

Ideapoke is a global, fast growing start-up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.

Our growth is powered by our people and their unwavering commitment to the company-wide vision, strong work ethic and an entrepreneurial do-it-all spirit. We push the boundaries and break existing thought processes with the strong belief that innovation amplifies success in every piece of work we do and by extension, amplifying the success of our clients.

Job Description

We are seeking a well experienced full stack Java developer for our product. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs..

What are my roles and responsibilities?

Design, develop and implement software programming applications.
Build highly scalable product.
Participate in gathering business requirements and assessing existing architectures and resources.
Work with application development team in delivering the project and deliverable within time and with good quality.
Perform unit testing, oversee quality assurance of applications through system testing.
Establishes processes for performance and conducts code review.
Manage and mentor junior members of the team on good coding practice

What skills and experiences would I bring into this role?

B.E/ B.Tech / MCA in computer science or a related field
4+ Years of Java/J2EE work experience.

Object-Oriented design, patterns, algorithms, data structures
Well knowledge about Spring Hibernate framework.
Exposure to React JS / Angular JS.

Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
Experience in Web services (REST or SOAP)

End to end web development experience is highly preferred
Good understanding of unit testing methodologies.
Good analytical and communication skills
Startup work culture mindset.

ABOUT IDEAPOKE
Emerging Technologies | Bengaluru, India

Ideapoke is a global, fast growing start-up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.

Our growth is powered by our people and their unwavering commitment to the company-wide vision, strong work ethic and an entrepreneurial do-it-all spirit. We push the boundaries and break existing thought processes with the strong belief that innovation amplifies success in every piece of work we do and by extension, amplifying the success of our clients.

Read more

Altius Technologies

Ruby on Rails Developer

at Altius Technologies

1 recruiter

Divya Chandran

Posted by Divya Chandran

Coimbatore

2 - 5 yrs

₹2L - ₹3L / yr

Ruby on Rails (ROR)

Javascript

MySQL

MongoDB

Design, build, and maintain efficient, reusable, and reliable Ruby code Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.) Integration of user-facing elements developed by front-end developers with server side logic Identify bottlenecks and bugs, and devise solutions to these problems Help maintain code quality, organization and automatization

Design, build, and maintain efficient, reusable, and reliable Ruby code Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.) Integration of user-facing elements developed by front-end developers with server side logic Identify bottlenecks and bugs, and devise solutions to these problems Help maintain code quality, organization and automatization

Read more

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