Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
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Job Title: Channel Sales Manager - ERP & CRM Solutions
Location: Mumbai, Hyderabad, Remote
Experience: 4-6 yrs
Job Summary:
We are seeking a highly motivated and experienced Channel Sales Head to drive the channel partner strategy, business development, and revenue generation for our ERP and CRM product offerings across the Middle East, Asia, South Africa, US, and UK. This role requires a strategic leader with a strong background in building and managing channel ecosystems, driving sales through partners, and executing regional go-to-market plans. The ideal candidate will have a deep understanding of the ERP and CRM landscapes and the ability to recruit, enable, and scale high-performing partners while delivering measurable sales revenue growth.
Key Responsibilities:
Channel Partner Strategy & Development:
- Develop and execute a comprehensive channel sales strategy across the Middle East, Asia, South Africa, US, and UK regions to drive revenue growth for ERP and CRM solutions.
- Establish and nurture strong relationships with new and existing partners to drive sales and product adoption.
- Lead the development of go-to-market strategies and regional sales plans in collaboration with the channel partners.
Partner Enablement & Training:
- Design and implement training programs to ensure that partners have the skills and knowledge to successfully sell, implement, and support ERP and CRM solutions.
- Provide ongoing support and resources to partners, including sales enablement tools, marketing materials, and product updates.
- Drive partner certification programs and performance management to maintain a high standard of service delivery and sales performance.
Revenue Growth & Sales Execution:
- Work closely with channel partners to ensure they meet or exceed their sales quotas and targets.
- Collaborate with internal sales teams and marketing to support joint sales efforts, drive pipeline development, and close deals.
- Take ownership of generating sales revenue for the organization by fostering a results-driven sales culture among channel partners.
- Manage sales forecasts and ensure timely reporting of pipeline and partner performance to senior leadership.
Partner Ecosystem & Relationship Management:
- Build and maintain long-term, strategic relationships with key partners and stakeholders within the partner ecosystem.
- Conduct regular performance reviews with partners, identify areas for improvement, and work together on corrective actions to drive mutual success.
- Act as the point of contact for critical partner escalations and address any issues that may impact partner satisfaction or sales performance.
Market & Competitive Insights:
- Stay informed about market trends, customer needs, and competitor activities in the ERP and CRM markets to inform channel strategies.
- Provide insights on regional market dynamics and customer requirements to adjust product offerings and improve partner sales tactics.
- Collaborate with product management and marketing teams to align product messaging and promotional strategies with regional channel partners.
Reporting & Analysis:
- Provide regular reports on partner sales activities, progress against goals, and forecasts to senior leadership.
- Analyze channel performance data to identify trends, areas for improvement, and new business opportunities.
Key Qualifications:
Experience:
- 5-6 years of experience in channel sales, partner management, or business development, with a proven track record of success in the ERP and CRM markets.
- Extensive experience in managing channel partners across the Middle East, Asia, South Africa, US, and UK regions.
Skills:
- Strong leadership skills with the ability to influence and align cross-functional teams and partners.
- In-depth knowledge of ERP and CRM product landscapes, business processes, and customer needs.
- Excellent communication, negotiation, and interpersonal skills with the ability to build relationships at all levels.
- Ability to develop and execute strategic plans while maintaining focus on day-to-day operational execution.
- Results-driven, with the ability to manage multiple priorities and achieve sales targets.
Education:
- Bachelor's degree in Business, Information Technology, or a related field. MBA preferred.
Travel:
- Ability to travel as needed to engage with partners and support regional sales efforts.
Personal Attributes:
- Highly self-motivated with a passion for building and scaling business through partnerships.
- Collaborative, yet able to work independently and manage multiple complex relationships.
- Strong business acumen with a focus on results and long-term business growth.
- Excellent problem-solving and conflict-resolution skills.
- Ability to thrive in fast-paced, rapidly evolving environments.
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● Conduct individual counselling sessions with students to evaluate their career aspirations, interests, skills, and strengths.
● Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys.
● Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness.
● Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options.
● Stay current with industry trends, labour market information, and emerging job opportunities to provide informed advice to clients.
● Visit government schools to deliver career guidance to students and be open to community visits.
● Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development.
● Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations.
● Collaborate with team members and external partners to deliver comprehensive career support services.
● Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh.
● Demonstrate awareness of ground-level career awareness in India.
Qualifications:
● Bachelor's degree in [relevant fields, e.g., Education, Sociology, Counselling, Psychology, Social Work and Human Resources] (Master's degree is also preferred).
● Proficiency in Odia, Hindi and English is a must.
● Proven experience in career counselling or related roles, with a track record of helping clients achieve their career goals.
● Strong knowledge of career development theories, job search strategies, and employment trends.
● Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
● Proficiency in using career assessment tools and resources.
● Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms.
● Certification in career counselling or a related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.
Other details:
· Work week: Monday to Saturday
· Work timings: 10 a.m. to 6:30 p.m.
· Remuneration: INR 15,000/- to INR 25,000/- per month (including a fixed remuneration and a variable bonus at 9:1 ratio along with 10% TDS deduction) + travel allowances as per HR policy.
· Contract duration: 10 months (with a potential extension of 2 years subject to performance)
· Legality of employment: Consultant
· Available joining dates: 1st May 2024 or 15th May 2024
· Having a laptop is mandatory for this role
1. Proven experience as a Tele Caller or similar sales/customer service role
2. Excellent communication and interpersonal skills
3. Ability to remain calm and professional under pressure
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'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
NodeJS (Node.js)
Amazon Web Services (AWS)DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.
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We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp
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- Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
- Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
- Experience with DevOps, Docker, AWS, Google Cloud.
- Experience in Managing Development Teams, complete delivery lifecycle
- Good understanding and experience of NoSQL and SQL Databases, which to be used when.
- Experience with CI/CD Systems like Jenkins, Github Actions.
- Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
- Some Experience with building Algorithms, Social Apps is preferred.
- Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.
The Role
- You will be involved at all stages of the product development process, from design to development and deployment.
- You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
- You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that
Responsibilities:
.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
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.Experience in sales, marketing or related field.
.Strong communication skills and excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
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NextGen Invent (“NGI”) is a leading global professional services company that specializes in providing strategy, technology, operations, and data management services. NGI has always been at the forefront in providing solutions using disruptive technologies such as Big Data Analytics, Blockchain, IOT, Artificial Intelligence and Augmented Reality. Our in-depth Industry knowledge, specialized technical expertise, unmatched data science experience, and global delivery network along with our “Customer first” policy has allowed us to grow via word of mouth. Our clients are fortune 500 companies to start-ups with innovative ideas. Regardless of technology, we can be your trusted technology partner who can solve your business problems. NGI is Microsoft gold certified partner, AWS consulting partner and IBM Registered Partner.
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please follow-us on https://www.linkedin.com/company/nextgen-invent-corporation." target="_blank">https://www.linkedin.com/company/nextgen-invent-corporation.
Headquartered: New York, USA
KEY RESPONSIBILITIES:
You'll be expected to own projects from start-to-finish. We are looking for passionate Web Engineers who appreciates good engineering and user experience. The person should be enthusiastic about maintaining a clean codebase and possess a passion for pushing web technologies to the limits to design and build exceptional products.
§ Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
§ Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable components and maintainability of the code.
§ Demonstrates excellent problem solving & debugging skills.
§ An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
§ Write unit and integration tests to improve and maintain high code coverage.
Skills, Knowledge, Experience:
• Excellent programming skills in JavaScript
• Experience with expertise in designing and implementing high-performance web applications
• Expert in SPA Frameworks React JS
• Solid understanding and demonstrated ability of creating self-contained, reusable, and testable modules and components.
• Solid understanding of HTML5, CSS3 and cross-browser compatibility issues.
• Solid understanding of CSS box model and flex layouts.
• Proficient in SASS.
• Experience with REST APIs, Node JS/.Net Web API/Golang is a plus.
• Experience with the entire Software Development Life Cycle (SDLC)
• Experience with unit testing & Test-Driven Development (TDD) with various test frameworks (like Jasmine, Karma, Protractor).
• Experience in optimizing the application for performance and scalability.
• Experience in state management using Akita and cross-browser support.
• Experience with Git.
• Experience with DevOps tools for CI/CD
• Working with USA or European clients is a plus.
• Experience working with multi-vendor, multi-culture, distributed offshore and onshore development teams in dynamic and complex environment.
• Must have excellent written and verbal communication skills.
- Understand the business requirements and prepare the requirements documents
- Conduct knowledge transfer sessions with the development team
- Will be responsible for creating user stories and test cases
- Perform Software testing, GUI, Functional Testing, and Usability testing
- Work closely with the development and QA teams to ensure that the right product goes out to the customers
Requirements
- Excellent Communication
- 2+ Years of experience
- Should be able to conceptualize ideas and propose solutions to customers
- Should have experience creating wireframes
- Good in documentation
- Good understanding of SDLC
- worked on multiple systems
Expert knowledge and experience in video compression standards, such as H.265, H.264, HEVC, VVC, VP9, AV1
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Experience in streaming technologies like RTSP, RTMP, SRT, Transport over UDP/TCP
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Excellent software design and debugging skills and solid programming skills in C/C++ Good written and oral communication skills
Familiarity with video processing algorithms such as scaling, noise reduction, tone mapping, etc would be a plus
Familiarity with the latest computer vision and deep learning technologies would be a plus
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- Prepare and produce releases of software components.
- Build and deploy on to AWS
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Full Stack Developer - Averlon