
Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.

About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
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http://www.aerotime.ai">Aerotime is reinventing the calendar to make us more effective and less busy. It is the calendar for high-performance teams.
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Today's calendar system has a lot of issues that make it work against us and not for us:
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This is with reference to our conversation today. We are looking for great talent like you to help us build the world's largest and only cricket network!
We are what you wish existed while you were growing up playing cricket! CricHeroes is the world’s largest Cricket Network with 10 million+ users. It helps cricketers score their matches, tournaments, get recognition and improve themselves with data. In the next few years, we are determined to reach 100 million+ grassroots cricketers all around the world. With 70+ District level associations, 20+ BCCI affiliated associations in India, and 30+ ICC-affiliated associations, the app is currently used around the world which includes quite a few test-playing countries as well.
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Moving on from work-life balance we believe in work-life integration. For matured adults working with us, we don't find a reason to have control over their leaves and holidays. Thus, we have an “Unlimited Leave Policy” and it's working great for us! In addition, we also have flexible work hours and 5 workdays a week. Moreover for anything, we ensure we set the right Context over Control.
CricHeroes is looking for an Accounts Assistant who will support the accounting department with the day-to-day functions by performing entry-level accounting duties.
This might be a great opportunity for you if
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You are known for being thorough, accurate and honest in your bookkeeping skills.
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You have completed your Bachelor in Commerce with at least 1 year of experience in accounting.
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You will manage day to day banking operations and update Tally Data Entries of Cash, Bank, Purchase, Sales keeping the tally data updated for accounts department.
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You will manage accounts payable (bill payments, salaries, petty cash etc.) and receivable through cash / cheque / voucher in a timely manner.
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You will manage files and records to document transactions.
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We need an epic individual who will be part of the Business Development team to crack deals with chefs & consumers. Join us in our mission to build a household customer-centric brand to impact every chef and individual. We are now operating only in Hyderabad, Telangana; with a goal of rapid scaling across the state followed by Country. we’re building a team that represents this goal of ours. That’s where you come in!
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In this Internship, you will support the delivery of the App functioning and Company goals to Chefs in order to increase chef onboarding on to our Mobile app and maximize sales. You will also contribute to the Chef bookings on our app by stimulating marketing strategies for our target audiences.
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- A very positive approach
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Reporting to: -Managing Director only.
Timings: -
Monday to Friday 10:30 am to 7:30pm.
Saturday: 10:30 am to 6:00 pm.
Salary:15-30k PM +incentives (Travel and other expenses incurred by the marketing Executive are reimbursed)
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Qualification: anygraduate (B.com, BBA, BMS, BTECH ETC.) Experience: Fresher - 2year experience
Probation Period:3 months
We provide a complete training session for all our candidates, this helps them to boost their morale irrespective of their education earlier.

