Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
Company video
Company social profiles
Similar jobs
- Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
- Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
- Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
- Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
- Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
- Mandatory (Company): B2C product companies
- Mandatory (Exclusion): Payment gateway companies
Preferred Companies
B2C Product Companies List: Ultrahuman, boAt, Noise, Fire-Boltt, Mamaearth, Nykaa, Purplle, SUGAR Cosmetics, mCaffeine, CRED, Paytm, PhonePe, Amazon India, Flipkart, Meesho, Tata 1mg, Practo, PharmEasy, HealthifyMe, Cult.fit, Groww, Zerodha, Upstox, Dream11, MPL (Mobile Premier League), WinZO, Ather Energy, Wakefit, SleepyCat, Urban Company, ShareChat, Moj, Dailyhunt, Koo, Chingari, Josh (VerSe Innovation), BYJU’S, Unacademy, Vedantu, Cuemath, Embibe
AngularJS (1.x)
Angular (2+)
JavascriptCore responsibilities
• Collaborate with product teams to more accurately define new features
• Collaborate with UX in the building of a design system/component library
• Ensure high performance of all systems developed
• Aware of the relationship between development and business with a strong sense of ownership
• Employ the latest techniques such as agile software development
• Good knowledge of highly scalable server-side development
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Javascript (Angular/React)
• Strong interpersonal, communication and analytical skills
• Should have the ability to express their design ideas and thoughts
Job Brief
• JavaScript and Typescript expertise with Angular Framework
. Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance.
• Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx
• You enjoy working with new technologies, and are curious and energetic
• Experience working with REST APIs
• Good understanding about authentication and security
• Create and maintain various unit and integration tests
• You enjoy working in a creative and agile environment that moves fast
• Ability and interest in providing mentorship to junior members of the team
• Write high quality code and Conduct code reviews
• Being resourceful and detail-oriented, along with being an outside the box thinker!
• Experience being a great team player, who work collaborative, and brings a positive attitude
Job Profile:-
- Appraising credit proposals and scrutinizing relevant documents prior to sanctioning and disbursement of pre owned car and ensuring compliance with organizational policies.
- Conducting comprehensive study of creditworthiness of individual clients by supervising data verification and field investigation activities.
- Evaluating financial statements of various clients and availing approval of quantum of credit considering all deviations as per policy.
- Interacting with the Field investigation FI and Risk Control Unit RCU agencies, visiting them regularly to resolve their queries, providing valuable feedback to enhance their report quality and ensure seamless execution of business operations.
- Conducted surprise visits to some customers to cross check the authenticity of the FI and RCU reports in turn avoiding fraud cases and minimizing the loses.
- Successfully maintained a Login to disbursement turn around time of 7days and a loan processing turn around time of 48 hours inclusive of FI and RCU process completion
- Pivotal in achieving minimal number of operational errors related to files disbursed.
- Implementing various trackers and reporting systems, preparing daily MIS and monthly branch reports for monitoring business performance.
- Successfully improved the branch profitability by constantly supervising the operations costs.
- Mentoring & motivating the CPA team force, imparting continuous on job training on various changes in the policy for accomplishing greater operational effectiveness.
- Conducting programmes to enhance efficiency in various business operations, setting up sales objectives and streamlining processes to ensure smooth functioning of sales and credit operations.
- Channel Management-Supervising management of files logged in through the alternate Channel as this is one of the most profit making product for the company.
- Implementing result oriented recovery plans, made Business development visits mandatory for high value disbursement rendering regular feedback to the collections team on portfolio performance
Responsibilities:
-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.
- Ensure the smooth functioning of facilities, services, and amenities provided to members.
- Handle member inquiries and resolve operational issues promptly.
- Collaborate with the community team to create a positive and productive workspace environment.
- Oversee facility maintenance and coordinate with vendors.
- Assist in budget management and cost control.
- Implement operational policies and procedures.
- Maintain high levels of member satisfaction through exceptional service delivery.
- Support and contribute to community-building efforts within the WORKIE space.
JavaJavascript
React.jsAngular (2+)AngularJS (1.x)Experience: 3-4 years
Location: Gurgoan
Looking for Female Candidate only
Job description
Candidate must have 3 years of experience in Core Java, Spring boot, Web services.
About the role:-
- The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
- Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
- Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
- Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
- Negotiate contract terms with candidates.
- Partner with Account Managers to ensure candidate viability and arrange client interviews.
Your Experience:
- 2+ Years of a proven track record in a Healthcare Staffing Company.
- 1+ Years of experience in Healthcare Clinical and Allied staffing
- A background or experience in sales is a big plus.
Your Skills:
- Exceptional planning and execution skills.
- Exceptional customer service skills.
- Ability to work in a fast-paced, competitive environment.
- Great attitude, passion, and drive to be a perfectionist.
React.jsJavascript
HTML/CSS
jQueryLevelup11 is a Fantasy Gaming Startup, which aims to entertain the people not with Cricket, Football, Kabaddi but Horse Racing . Levelup11's vision is to make accessible the elite game of Horse Racing to masses of tier 2 and tier 3 users
We are growing and looking to expand our team in backend, frontend , UI/UX.
We are looking for dynamic folks for our Frontend development, who are passionate to work in Game Tech Startup
Frontend Developer:
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly-responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
JavaDevelop Apps using Java and Open Source Technologies Work on Web Development using Bootstrap / AngularJS Working on Core Java, Hibernate, Spring Boot, JavaScript, jQuery and Oracle / PostgreSQL / MySQL Hands on in AWS and Mongo DB will be preferred.
Requirements
Experience in Application Development using Java and Open Source Technologies.
Strong expertise in Core Java, Hibernate, Spring Boot, JavaScript, jQuery.
Candidates with experience in Web Development using Bootstrap / AngularJS would be preferred.
Should have experience working with Oracle / PostgreSQL / MySQL databases.
Expertise in AWS and Mongo DB
Fluent in English language
Skills: Java,Core Java,Spring Boot,Hibernate,Angular JS, AWS, MongoDB, JavaScript, Oracle, PostgreSQL, Mysql, jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon