
Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.

About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
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About the role:
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We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy.
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The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include:
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Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying
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Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative
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Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization
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Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance
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Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.
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Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.
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Initiative. Person need to actively seek out new customers to maintain a flow of commissions.
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Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.
Responsibilities:
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Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.
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Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads
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Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently
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Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations
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Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues
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