
Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.

About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
Company video
Similar jobs
Role: React Native Lead
Exp: 5-9 Years
CTC: up to 30 LPA
Location: Bangalroe
Job Description:
• Job involves working on latest technologies and frameworks in mobile and open source world to develop mobile applications, mobile web sites and rich internet applications.
• Candidate should be Collaborative and Quality-focused, resourceful initiative taker, and someone who has good English communication skills.
Desired Candidate Profile:
• Work as part of a team to build React Native iOS / Android applications for clients.
• Architect, build and maintain excellent React Native applications with clean code.
• Experience with React Js, React Native, JavaScript
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user
experience.
• Familiarity with RESTful API.
• Release applications to IOS and Google Play stores.
Profile: AWS Data Engineer
Mandate skills :AWS + Databricks + Pyspark + SQL role
Location: Bangalore/Pune/Hyderabad/Chennai/Gurgaon:
Notice Period: Immediate
Key Requirements :
- Design, build, and maintain scalable data pipelines to collect, process, and store from multiple datasets.
- Optimize data storage solutions for better performance, scalability, and cost-efficiency.
- Develop and manage ETL/ELT processes to transform data as per schema definitions, apply slicing and dicing, and make it available for downstream jobs and other teams.
- Collaborate closely with cross-functional teams to understand system and product functionalities, pace up feature development, and capture evolving data requirements.
- Engage with stakeholders to gather requirements and create curated datasets for downstream consumption and end-user reporting.
- Automate deployment and CI/CD processes using GitHub workflows, identifying areas to reduce manual, repetitive work.
- Ensure compliance with data governance policies, privacy regulations, and security protocols.
- Utilize cloud platforms like AWS and work on Databricks for data processing with S3 Storage.
- Work with distributed systems and big data technologies such as Spark, SQL, and Delta Lake.
- Integrate with SFTP to push data securely from Databricks to remote locations.
- Analyze and interpret spark query execution plans to fine-tune queries for faster and more efficient processing.
- Strong problem-solving and troubleshooting skills in large-scale distributed systems.
Industry best incentives structure
Note - Ready to travel across Bangalore
- Two wheeler mandatory
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results. As a Software Development Engineer at Coredge, you will help develop our next-generation cloud nativecoresolution along with the product and the open-source community to build the Coredge.io vision
What you will do?
- Contribute to the architecture, design and implementation of major components for OrchestrationandDay2operations management solution
- Document software design and implementation
- Innovate – stay on top of new technologies
- Recommend and maintain technical design methodologies, processes, and standards
- Identify and resolve key technical and customer issues
What you will need?
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will needthefollowing skills to succeed.
- Strong programming skill in golang
- Strong understanding and experience working with grpc
- Experience working with mongodb, redis and etcd
- Experience delivering and consuming cloud native solutions
- Experience writing Helm Charts and Kubernetes operator is a plus
- Excellent Understanding of Operating System concepts and exposure working with networking constructssuchas sockets, database management, multithreaded applications
- Solid understanding of computer architecture such as multi-core CPU scheduling, virtual memory, andcaching
- Knowledge and experience with network and technologies is a plus (e.g. SSL/TLS, TCP/IP, HTTP, X509, PKI etc)
- Experience with container technologies like Docker, Docker-compose and Kubernetes
- Experience with cloud technologies, AWS, Azure, VMware vSphere is a plus
- Experience working with development tools and process including Git, CI/CD.
- Bachelor's degree in Computer Science and 5+ years of related experience: or equivalent experience
- Outstanding interpersonal, verbal, and written communication skills - seriously we want people whocancodebut also be on a team
- Deep understanding of technology and passionate about what you do
- Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real time constraints.
What's In It for You?
- You will get a chance to work on cloud-native and hyper-scale products
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
- You will get the experience of solving real time problems, eventually you become a problemsolver.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meetups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
- Candidates for this position can expect the hiring process as follows (subject to successful clearing of everyround)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve coding exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
- As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us…
Coredge.io provides equal employment opportunities to all employees and applicants for employment andprohibitsdiscrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disabilitystatus, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
Role : Senior Customer Scientist
Experience : 6-8 Years
Location : Chennai (Hybrid)
Who are we?
A young, fast-growing AI and big data company, with an ambitious vision to simplify the world’s choices. Our clients are top-tier enterprises in the banking, e-commerce and travel spaces. They use our core AI-based choice engine http://maya.ai/">maya.ai, to deliver personal digital experiences centered around taste. The http://maya.ai/">maya.ai platform now touches over 125M customers globally. You’ll find Crayon Boxes in Chennai and Singapore. But you’ll find Crayons in every corner of the world. Especially where our client projects are – UAE, India, SE Asia and pretty soon the US.
Life in the Crayon Box is a little chaotic, largely dynamic and keeps us on our toes! Crayons are a diverse and passionate bunch. Challenges excite us. Our mission drives us. And good food, caffeine (for the most part) and youthful energy fuel us. Over the last year alone, Crayon has seen a growth rate of 3x, and we believe this is just the start.
We’re looking for young and young-at-heart professionals with a relentless drive to help Crayon double its growth. Leaders, doers, innovators, dreamers, implementers and eccentric visionaries, we have a place for you all.
Can you say “Yes, I have!” to the below?
- Experience with exploratory analysis, statistical analysis, and model development
- Knowledge of advanced analytics techniques, including Predictive Modelling (Logistic regression), segmentation, forecasting, data mining, and optimizations
- Knowledge of software packages such as SAS, R, Rapidminer for analytical modelling and data management.
- Strong experience in SQL/ Python/R working efficiently at scale with large data sets
- Experience in using Business Intelligence tools such as PowerBI, Tableau, Metabase for business applications
Can you say “Yes, I will!” to the below?
- Drive clarity and solve ambiguous, challenging business problems using data-driven approaches. Propose and own data analysis (including modelling, coding, analytics) to drive business insight and facilitate decisions.
- Develop creative solutions and build prototypes to business problems using algorithms based on machine learning, statistics, and optimisation, and work with engineering to deploy those algorithms and create impact in production.
- Perform time-series analyses, hypothesis testing, and causal analyses to statistically assess the relative impact and extract trends
- Coordinate individual teams to fulfil client requirements and manage deliverable
- Communicate and present complex concepts to business audiences
- Travel to client locations when necessary
Crayon is an equal opportunity employer. Employment is based on a person's merit and qualifications and professional competences. Crayon does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related.
More about Crayon: https://www.crayondata.com/">https://www.crayondata.com/
More about http://maya.ai/">maya.ai: https://maya.ai/">https://maya.ai/
- Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
- Answer questions about our products or the company.
- Sale as per requirement from the students.
- Direct prospects to the field sales team when needed.
- Maintain Sales Report and update in the CRM time to time.
- Take and process orders in an accurate manner.
- Go the extra mile to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- 6 months - 2 years of work experience in sales/business development/voice process.
- Excellent interpersonal and communication skills.
- Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
- Solution-oriented with effective problem-solving skills.
- Customer-Centric Approach.
- Positive attitude and Willingness to learn and excel.
Location: Gurugram
Sector: Electric Vehicle Charging
Job Role: Mobile Application Developer( React Native)
Job Type: Full-Time
Experience: 4+ year
Department: Information and Technology
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
About the Role:
You are a passionate Senior Consultant who will lead a team and own on-time technical delivery for the projects assigned, with high quality. You will design and implement new software, maintain and improve existing software ensuring that software functionality is implemented with a focus on code optimization and organization. You will be accountable to provide coaching and mentoring to Sr. Associates, Associates, and Junior Associates. You will be responsible to apply Agile methodology daily and follow Definition of Done (DoD) process for better quality by maintaining unit test , code coverage and integration test coverage.
Responsibilities:
- Collaborate with the UX/product team to understand the requirements.
- Conduct feasibility analysis and high level technical design for changes proposed to the application.
- Design and build highly scalable multi vendor applications.
- Integrate with third party SDK for analytics and other app features.
- Design database and develop appropriate backend services as needed for the mobile app.
- Debug, Analyse and Optimise the performance of the application.
7.Build and deploy to app stores (iOS and Android).
8.Work with mobile devices testing platforms to accelerate testing across different devices.
9.Write high quality code with unit tests and detailed documentation.
WHAT ARE WE LOOKING FOR?
- Overall Mobile development exp. of 4+ years
- React Native Experience of 3+ years
- Strong development and fundamental knowledge of React Native.
- Strong knowledge of object-oriented programming.
- Strong knowledge of React workflows (such as Redux).
- Strong knowledge of Android Application development.
- Strong knowledge of GIT.
- Strong knowledge of REST based APIs.
- Should be well verse with Mobile Application Architecture.
- Should have good understanding of Software Design and implementation.
- Good understanding of Agile Methodologies & tools like JIRA
WHAT'S IN IT FOR YOU?
- Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
- Amazing exposure to start-up culture – Be ready to take up challenges!
- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
- Medical Insurance covering your whole family.
- Deep understanding of JavaScript and Angular Framework
- Understanding of Git and pull requests
- Clear written and spoken communication skills
- Excellent analytical skills
- 2+ years in web development using Angular
About the Role
We, at upGrad, believe in giving ownership and responsibility to each one of the team members. As an iOS Developer, you will be a part of the iOS app development team and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code.
Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.
Roles & Responsibilities
- Own end to end development and operations of high-performance software development team.
- Design the architecture and deliver clean, testable, and scalable code
- Participate in requirement gathering and display a strong sense of ownership and delivery
- Maintain high standards of software quality within the team by
- Participating in regular peer-reviews of solution designs and related code
- Provide technical leadership to teammates through coaching and mentorship.
Skills Required
- Minimum 6 years of strong iOS development experience with at least 2 Apps Published on App Store of Enterprise Platform.
- Strong Swift concepts along with OOPS, Computer Science fundamentals, Memory Management, App Profiling experience.
- In depth understanding of frameworks like UIKit, Foundation classes, AutoLayout, Core Data, Networking, Collections, GCD, ARC.
- Solid understanding to write modular code, template based programming which is Unit testable (Critical Requirement)
- Solid understanding of iOS architectural patterns especially VIPER (and MVVM) and their importance in scalable software development process.
- Prior understanding of Git (must have), JIRA, Trello, Confluence, etc
- Experience in iOS UI creation using Storyboards, XIB and Code.
- Experience with standard libraries like RxSwift, Swinject, Alamofire, etc.
- Good written and verbal communication.
- Ability to collaborate with multiple teams to work on different phases of the project.
- Knowledge about App Store, publishing an app and the common rejection reasons.
About the job
Responsibilities and qualifications
- 5+ years of Android development experience
- Will own several parts of our tech stack, but primarily our Android app
- Build new functionality to the Android app and regularly re-architect it to keep up with latest technologies (e.g., Kotlin)
- Work on new tech that we are already a leading user of (e.g., Google Firebase)
- Work closely with the backend team to construct creative solutions
- Optimize, improve efficiency, scalability, stability of application
- MUST BE reliable, and be able to communicate clearly
- MUST BE able to own and deliver their own work within deadlines, professionally
- Should be passionate about building a strong engineering culture
Bonus Points for experience building high-scale applications, SDKs and other web technologies (like JavaScript).
Who we are
- Fast growing Chennai-based startup (with venture funding)
- Led by strong engineers with significant experience at top tier firms like McKinsey, Oracle, Morgan Stanley, and authors of multiple Java Standards
- Building an awesome product already used by Swigg etc.
- Raised investment, so this role will not vanish in a few months
- Mentors include the Vice Chairman of HCL, Chairman of Singapore Airlines, Senior leaders from LinkedIn etc.
Other background information
- Looking for strong, passionate developers who want to join our team and grow
- We move fast, and will make you an offer in a few days for the right person
- The job location will be in Chennai (it is the SaaS capital of India)
- Please only apply if you are open to moving to Chennai (or are already here)
- This won't be a 10 - 6 job, but you will be given amazing responsibilities
- You will learn a ton, have a lot of flexibility, and have fun while doing it!
Job Perks
- Daily breakfast
- Friday team lunches
- Macbook
- Office near beach (for when people return after COVID)
- Potential for stock options (in lakhs)
- Stipend to attend conferences
- Potential travel to Singapore and other client locations









