
Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.

About Elocity Technologies India Private Limited
About
Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.
For more information visit us at www.elocitytech.com
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Required Skills
- 4-6 years of professional experience building server applications with Node.js and the Spring framework.
- Experience working with the AWS Development stack, including: Lambda, API Gateway, DynamoDB, Cognito, Mobile Analytics, EC2 and RDS
Experience working with a handful of the following:
- relational databases: MySQL, or PostgreSQL or Oracle
- document-based data stores: MongoDB or CouchDB,
- key-value stores: DynamoDB, Redis, Memcached
- column-stores: Cassandra, Vertica
- Ability to work with front-end web technologies, like: HTML5/CSS3/Angular/Bootstrap
- Strong familiarity with *nix command line operations

Responsibilities :
· You will manage a team of backend engineers to deliver a valuable and delightful product for our users.
· You will be responsible for liaising with external stakeholders such as product, acquisition and retention teams to come up with a charter for a certain vertical(game), and then execute on it. You will be responsible for the evolution of an already bleeding-edge tech stack and keep it current.
· You will be responsible for setting the correct set of processes in engineering that help you get very high efficiency in the organisation.
· You will be required to make decisions quickly, and work under strict timelines.
· You would need to demonstrate an ability to stay objective while creating an appropriate decision-making framework for the entire organisation.
· You will believe in measure-ability of the success of the tech stack and processes adopted.
Requirements:
· B.E/MS in Computer Science or equivalent
· 10+ years or more of progressive software technology experience with at least 3 years in management role.
· Completely hands on with technology and architecture. Start-up experience is a huge plus.
· Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
· Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
· Provide thought leadership to setup and manage processes.
· Ability to work in a very agile, fast-paced environment with changing requirements.
· Ability to work efficiently in an entrepreneurial and in a start-up environment
· A good understanding of Java/Spring/Akka, Javascript or Golang.
· Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.
· Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
· Ability to build a product end-to-end with the help of multiple engineering teams.
We are currently partnering with one of our portfolio companies (seed staged) to hire a UX Designer. So if you are someone who wants to partner with a founder and help build the company bottoms up, this might be the right role for you.
Responsibilities
- Ensure that established design standards are consistently and appropriately applied within design work
- Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
- Develop, present, and take feedback, and iterations for the final user experience.
- Must be open to doing multiple iterations.
Qualifications
- Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
- 1-4 years of experience in design
- Proficient in visual design and wireframing tools
- Must have experience in a product-based company.
Benefits
- Work with a team who build scalable products in past(100M+ user products).
- Be part of an early team and grow fastest with the company and take pride in building scalable products.
- Work-life balance and startup culture at the same time.
- Collaborating with the product team to understand the requirement
- Managing Design and development of the product
- Ensuring code quality, security and extensibility
- Following the agile development cycles
- Conducting performance tests and optimization of the code based on the results.
- Debugging and troubleshooting of technical issues
- Helping the support team to resolve external user issues
Desired Candidate Profile
What you need to have:- B.Tech /B.E.; M.Tech; MCA
- Strong at OOPS, Java/ J2EE, JAX-RS, JDBC, RESTful Web Services, Data Structures, Queues, Multi-Threading etc.
- MySQL and Mongo database knowledge
- Basic understanding of AWS Cloud
- Must have worked on highly scalable and available systems
- Good at adapting and understanding architecture and overall design of the system
- Exposure to design patterns is a plus
- Must have exposure to agile development
- Experience of creating and maintaining system documentation such as architecture, design, deployment plan etc.
- The candidate must have excellent technical skills and must be willing to learn
- new technologies on the go.
- Good at communication
- Good Exposure to Kafka and Redis
Compensation- 3.5 LPA- 6 LPA
Opportunity to
● Extensively interact with company heads, CXOs, CEOs & CTOs
● Build up your professional network
● Learn about cloud solutions with experts in the team who have built India’s homegrown
cloud platform from the ground up.
● Earn incentives with transparently set goals based on fair metrics.
● Build rewarding long-term relationships with customers by understanding their needs and
offering solutions.
● Become part of a positive work environment to achieve Customer Delight.
● Work in a rapidly growing industry with high growth potential.
Who are you
● Having 2-5 Years of Inside Sales/Sales Experience in B2B technology sales.
● Having B.Tech/MCA in Computers/Information Technology or MBA with relevant experience.
● Good verbal and written communication
● Ready for Full-Time work from the office role. (Sarita Vihar, Delhi)
Location: Ahmedabad (Work From the Office)
Job Description
Responsibilities of a Campaign Manager
Responsibilities w.r.t Customer:
-
Keep the promises made to the customer in terms of deliverables.
-
Continuous research on Audience and product to ensure an appropriate match and share as well as get insights from the customer
-
Design a marketing plan and get it approved by the customer
-
Design and implement the planned campaign to achieve the customer KPI
-
Negotiate deals with third party publishers as a part of the marketing plan
-
Implement the campaign by ensuring traffic (Campaign Trafficking )
-
Analyze the campaign
-
Report the results to the customer
-
Deep analysis of the data
-
Optimize the campaign based on the data
-
Guide the customer on a technology road map for their requests.
-
Keeping the floodlight implementation at the correct trigger points to get the data
-
Keep the customer updated and aware of the progress.
-
Communicate to keep customer sentiment high
Business Responsibilities
-
Increase the revenue per customer by giving a marketing plan which they accept.
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Providing marketing plans for new customers to the Customer Development team for business development
-
Designing Innovative and performing campaigns which lead to increased revenue by the customer.
Technology
Stay abreast with the concepts and updates in the core technologies DV 360, Campaign Manager and Google Ads, and GA 360.
Functional Competencies |
Planning & Strategy |
Trafficking, Conversion setup |
Optimization, Bidding, Budgets, and Targeting |
Reporting, Analysis, and insights |

- Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
- Collaborate with UI/UX and Research teams to further improve current systems.
- Adapt technical trends in web applications to support product quality.
- Manage product compatibility across devices.
- Create peer learnings for team members and build context for new team mates
- Help with building the company's tech team and iterating on the hiring framework.
- Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
- Keeping abreast with the latest technologies and working on your skills regularly.
Skills & Requirements
- At least 1 year of experience working in frontend for desktop and mobile web.
- Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
- Well-versed in other non-vanilla languages (ex. TypeScript)
- Understanding of GraphQL APIs.
- Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
- Deep understanding of web technologies in various mobile systems
- Have empathy for the users you build for
Good to have
- Experience in the fintech industry
- Experience working with cybersecurity and compliance
- 3+ years of recent hands-on Java development
- Java, Python, JavaScript programming languages
- Fluency with RESTful APIs, AngularJS, HTML5 and CSS
- Great understanding of designing for performance, scalability, and reliability of data intensive application
- Understanding of database fundamentals and advanced SQL knowledge
- In-depth understanding of object oriented programming concepts and design patterns
- Ability to communicate clearly to technical and non-technical audiences, verbally and in writing
- Understanding of full software development life cycle, agile development and continuous integration
- Experience in Agile methodologies including Scrum and Kanban
What puts you over the top:
- Exposure to various technologies like Spring Boot, Microservices, Kubernetes and also some frontend technologies like React.js, Node.js or other UI frameworks.
● Experience in AdTech or Programmatic
MUST HAVE GOOD EXPERIENCE IN SPRING BOOT, NODE JS, ANGULAR JS, REACT JS, JAVASCRIPT,JAVA, HTML/CSS.

Role:
-Maintenance and development of the Android app

1. Overview
https://www.srclogix.com/">SourceLogix - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.
SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.
Our latest venture is to build our own Cloud-based SaaS platform to disrupt the Digital Marketing space with a revolutionary voice & video platform - to help customers significantly improve conversions. The platform is built on Amazon Web Services, Google Cloud, and Salesforce CRM to drive Voice & Video with analytics & deep learning, all to significantly improve conversion rates.
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be to develop all user interface components and implement them following well-known React.js workflows such as Flux or Redux.
You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. You will demonstrate: collaborative, problem solving, sophisticated design and build a quality product.
2. Requirements:
- Passion for creating and delivering great software with a strong sense of ownership.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 & jQuery.
- Over two years of experience in building SaaS & web applications using ReactJS.
- Strong and proven experience with popular React.js workflows (such as Flux or Redux)
- Experience with standard front-end development tools such as Babel, Webpack, NPM, etc.
- Familiarity with newer specifications of ECMAScript.
- Familiarity with RESTful APIs & modern authorization mechanisms.
- Independently develop new user-facing features from designs and wireframes.
- Build reusable components and front-end libraries for future use.
- Proficient in Version Control Software such as GIT, Bitbucket.
- Ability to understand business requirements and translate them into technical requirements.
3. Good to have:
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Knowledge of the AWS platform and scalable application architecture.
- Experience with CI/CD - Build & Release process. Agile/ Scrum based development..
- Highly desired knowledge in CSS preprocessors: Sass, Less or Stylus; Server-Side Rendering (SSR); and building Single Page Apps (SPA).
- Knowledge in Nodejs, NextJs is an added advantage.
4. Job Duties:
- Developing new user-facing features using React.js.
- Build reusable components and front-end libraries for future use.
- Translate design and wireframe into high-quality code.
- Optimize components for maximum performance across a vast array of devices & browsers.
- Work closely with business owners, designers & backend developers to build a fantastic User Experience (UX) with solid User Interfaces (UI).
- Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.
5. Benefits:
- Competitive salary - based on experience.
- 100% remote work. All you need is a good laptop, headset, and internet connectivity.
- Flexible work: don’t care when or where you work. We care how you work & how well you deliver.
- US-based team: open & transparent & professional.
- Ability to make a direct impact & build a great platform.
- Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.

