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Customer Support Executive

at Elocity Technologies India Private Limited

Customer Support Executive

Elocity Technologies India Private Limited

Customer Support Executive

at Elocity Technologies India Private Limited

Posted by Vaishnavi Reddy

1 - 5 yrs

₹4L - ₹8L / yr

Udaipur

Skills

Microsoft Excel

MS-Excel

MS-Office

MS-Word

Communication Skills

Effective communication

Customer Support

Customer Relationship Management (CRM)

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

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About Elocity Technologies India Private Limited

Founded :

2018

Type :

Products & Services

Size :

20-100

Stage :

Profitable

About

Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.

For more information visit us at www.elocitytech.com

Elocity is transforming the transportation electrification journey for electric utilities, cities and businesses. With our smart and intuitive technology, we provide tools to our customers for managed EV charging while supporting national and local ambitions for cleaner and sustainable energy systems and help in decarbonizing the grid.

For more information visit us at www.elocitytech.com

Read more

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Position : - Technical Product Head (VP Engineering)The role encompasses multi-dimensional responsibilities. The candidate would be responsible for complete ownership of the technical delivery of our flagship product. He would be leading the entire technical team comprising of Core Developers, QA Engineers, UI/UX Devs, System Engineers etc. The candidate would be expected to oversee the entire product lifecycle. Technical expertise in web based applications (J2EE) is a must, and the candidate should have an eye for latest technology trends. Adoption of best practices, platforms and technologies is one of the key responsibilities. Understanding the viewpoint of the customer and market, and transforming it into high quality, scalable and robust technology output is expected. Exposure to cloud platforms and ability to convert on prime solutions to cloud solutions is a value add. The candidate would be directly reporting the CXO.Job Description : - Responsible for the overall development life cycle of technical solutions and manage complex projects with significant bottom line impact. - Work closely with Engineering Managers to develop the best technical design and approach for new product development. - Work with the Chief Technology Officer and with other functional leaders in the company. Instill best practices for software development, ensure designs meet requirements and deliver high-quality work on tight schedules. - Project management : prioritization, planning of projects and features; stakeholder management and tracking of external commitments. - Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. - Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision. - Be responsible for mentoring and developing front line managers and engineers. Bachelor Degree or higher in Computer Science or related field from Premium Institutes - A strong sense of ownership, urgency and drive. - Being a strong leader, mentor, and people manager. - Experience in building and running distributed systems for 24x7 online services at scale. - 10+ years of work experience in software development and 5+ years as a leadership role. - Track record of data-driven decisions. - Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. - Experience in defining and executing professional software engineering best practices for the full software development life cycle. - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. - Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. - Experience in machine learning design practices and implementation. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. - Demonstrated ability to work with business, legal, engineering, design, and other stakeholders to deliver products/services

Position : - Technical Product Head (VP Engineering)The role encompasses multi-dimensional responsibilities. The candidate would be responsible for complete ownership of the technical delivery of our flagship product. He would be leading the entire technical team comprising of Core Developers, QA Engineers, UI/UX Devs, System Engineers etc. The candidate would be expected to oversee the entire product lifecycle. Technical expertise in web based applications (J2EE) is a must, and the candidate should have an eye for latest technology trends. Adoption of best practices, platforms and technologies is one of the key responsibilities. Understanding the viewpoint of the customer and market, and transforming it into high quality, scalable and robust technology output is expected. Exposure to cloud platforms and ability to convert on prime solutions to cloud solutions is a value add. The candidate would be directly reporting the CXO.Job Description : - Responsible for the overall development life cycle of technical solutions and manage complex projects with significant bottom line impact. - Work closely with Engineering Managers to develop the best technical design and approach for new product development. - Work with the Chief Technology Officer and with other functional leaders in the company. Instill best practices for software development, ensure designs meet requirements and deliver high-quality work on tight schedules. - Project management : prioritization, planning of projects and features; stakeholder management and tracking of external commitments. - Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. - Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision. - Be responsible for mentoring and developing front line managers and engineers. Bachelor Degree or higher in Computer Science or related field from Premium Institutes - A strong sense of ownership, urgency and drive. - Being a strong leader, mentor, and people manager. - Experience in building and running distributed systems for 24x7 online services at scale. - 10+ years of work experience in software development and 5+ years as a leadership role. - Track record of data-driven decisions. - Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. - Experience in defining and executing professional software engineering best practices for the full software development life cycle. - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. - Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. - Experience in machine learning design practices and implementation. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. - Demonstrated ability to work with business, legal, engineering, design, and other stakeholders to deliver products/services

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