Fusion Technical Consultant (OIC)

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Mandatory Criteria

• Minimum of 4 years of relevant professional experience in Laravel framework
• Should have a bachelors degree in IT from a reputed institute
• Excellent communication skills and AI tools knowledge
• Strong in developing RESTful APIs and integrating them with front-end applications
• Solid understanding of MySQL and PostgreSQL database management and optimization techniques
• Experience with version control systems such as Git (Bitbucket/GitHub knowledge is essential)
• Strong hands-on experience with Bootstrap, HTML, JavaScript, and CSS coding
• Strong knowledge of Laravel, CodeIgniter, and other PHP frameworks like YII
• Familiarity with e-commerce frameworks such as OpenCart, WordPress, cs-cart, and Magento Working knowledge of API development for Mobile Applications
• Experience with cache and search plugins in terms of optimization
• Developing plug-ins/add-ons in PHP for various CMS solutions

If interested kindly share your updated resume on 82008 31681

Good experience in the Extraction, Transformation, and Loading (ETL) of data from various sources into Data Warehouses and Data Marts using Informatica Power Center (Repository Manager,

Designer, Workflow Manager, Workflow Monitor, Metadata Manager), Power Connect as ETL tool on Oracle, and SQL Server Databases.

 Knowledge of Data Warehouse/Data mart, ODS, OLTP, and OLAP implementations teamed with

project scope, Analysis, requirements gathering, data modeling, ETL Design, development,

System testing, Implementation, and production support.

 Strong experience in Dimensional Modeling using Star and Snow Flake Schema, Identifying Facts

and Dimensions

 Used various transformations like Filter, Expression, Sequence Generator, Update Strategy,

Joiner, Stored Procedure, and Union to develop robust mappings in the Informatica Designer.

 Developed mapping parameters and variables to support SQL override.

 Created applets to use them in different mappings.

 Created sessions, configured workflows to extract data from various sources, transformed data,

and loading into the data warehouse.

 Used Type 1 SCD and Type 2 SCD mappings to update slowly Changing Dimension Tables.

 Modified existing mappings for enhancements of new business requirements.

 Involved in Performance tuning at source, target, mappings, sessions, and system levels.

 Prepared migration document to move the mappings from development to testing and then to

production repositories

 Extensive experience in developing Stored Procedures, Functions, Views and Triggers, Complex

SQL queries using PL/SQL.

 Experience in resolving on-going maintenance issues and bug fixes; monitoring Informatica

/Talend sessions as well as performance tuning of mappings and sessions.

 Experience in all phases of Data warehouse development from requirements gathering for the

data warehouse to develop the code, Unit Testing, and Documenting.

 Extensive experience in writing UNIX shell scripts and automation of the ETL processes using

UNIX shell scripting.

 Experience in using Automation Scheduling tools like Control-M.

 Hands-on experience across all stages of Software Development Life Cycle (SDLC) including

business requirement analysis, data mapping, build, unit testing, systems integration, and user

acceptance testing.

 Build, operate, monitor, and troubleshoot Hadoop infrastructure.

 Develop tools and libraries, and maintain processes for other engineers to access data and write

MapReduce programs.

Techolution is looking for a .NET Developer who will play a crucial role in developing and maintaining our applications. You will be responsible for designing, implementing, and optimizing high-performance, scalable applications using the latest .NET technologies. This role requires a strong foundation in software development, a keen eye for detail, and a commitment to delivering high-quality solutions.

Title : .Net Developer

Location: Hyderabad

Timings: 2 PM - 11 PM

Years of Experience: 3-5yrs

Roles & Responsibilities:

• Develop and maintain high-quality software solutions using C# and ASP.NET Core.
• Design and implement scalable and efficient microservices architecture.
• Utilize Azure Services to enhance application performance and scalability.
• Implement CI/CD practices and principles to ensure smooth deployment and continuous integration.
• Work with NoSQL and SQL databases to manage and store data effectively.
• Apply Test-Driven Development (TDD) methodologies to ensure robust and reliable code.
• Troubleshoot and resolve technical issues, ensuring high performance and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Communicate effectively with team members and stakeholders, providing regular updates on project status.

Required Skills:

• Strong experience with C# and ASP.NET Core.
• Proficient in Azure Services and cloud-based application development.
• Solid understanding of microservices architecture.
• Hands-on experience with CI/CD practices and tools.
• Experience with both NoSQL and SQL databases.
• Proficient in implementing TDD practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.

About Techolution:

Techolution is a Product Development firm on track to become one of the most admired brands in the world for "innovation done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a 

better human experience for the communities they serve. With that, we are now fully 

committed to helping our clients build the enterprise of tomorrow by making the leap from Lab Grade AI to Real World AI.

We are honored to have recently received the prestigious Inc 500 Best In Business award, a testament to our commitment to excellence. While we are big enough to be trusted by some of the greatest brands in the world, we are small enough to care about delivering meaningful ROI-generating innovation at a guaranteed price for each client that we serve.

Let’s give you more insights!

One of our amazing products with Artificial Intelligence:

1. https://faceopen.com/ : Our proprietary and powerful AI Powered user identification system which is built on artificial intelligence technologies such as image recognition, deep neural networks, and robotic process automation. (No more touching keys, badges or fingerprint scanners ever again!)

Some videos you wanna watch!

• Life at Techolution
• GoogleNext 2023
• Ai4 - Artificial Intelligence Conferences 2023
• WaWa - Solving Food Wastage 
• Saving lives - Brooklyn Hospital
• Innovation Done Right on Google Cloud
• Techolution featured on Worldwide Business with KathyIreland
• Techolution presented by ION World’s Greatest

Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.

• Create architectural designs based on product/design requirement and implement critical high performance,large scale services and libraries Participate in the design and implementation of next generation systems.
• Control projects from start to finish - deliverables to ensure high quality, innovative and functional design.
• Adhere to all industry standards in code and architectural designs and evangelize best practices in library.
• Collaborating with other professionals to determine functional and non-functional requirements for the product development.
• Provide constructive feedback on design and product reviews.
• Collaborate with Leads/Engineers for continuous improvement of the code quality by code review and help engineers write better code.
• Lead cross-functional initiatives working with bright engineers across organization.
• Lead engineering efforts from rapid prototypes to large-scale applications using variety of languages and tools/technology stacks.