Customer Support Executive

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

• Hands-on experience in web development with PHP.
• Strong understanding of object-oriented programming.
• Proven ability to independently handle projects.
• Knowledge of jQuery and MVC frameworks.
• Familiarity with modern PHP frameworks like Symfony and Laravel is a plus.
• Creative problem solver with a strong desire to learn and grow.
• Ability to collaborate effectively within a team.
• Work experience in the Codeigniter framework is preferred.

Strong Senior Solutions Engineer (Pre-Sales) Profile

Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture

Mandatory (Company) - B2B SaaS

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Initialize/Add new DASD volumes and add new tape volumes. Perform the space management activities such as VTOC resizing, Defrag, Compress/Reclaim/Release/Cleaning of datasets.
• Manage and Define SMS rules and ACS routines.
• Manage and Maintaining DFHSM & Catalog’s.
• Storage dataset (RMM/HSM CDS & Catalog file) reorganization.
• Experience in generating all types of storage reports, SMF and Dcollect.
• Management of DR environment for DR readiness & execution.  Performing the Disaster recovery tests
• Storage box Configuration (DASD & Tape).
• Storage box data migration (DASD to DASD and Tape to tape)
• Disaster recovery planning & implementation (Tape recovery / DASD Replication / Tape Replication/Hyperswap).  
• Disk replication setup using the CSM (Copy Services Manager) / GDPS.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 6+ Years Experience in managing DASD and tape data storage in Mainframe environment
• Storage Management related knowledge under the z/OS: including DFSMS, ISMF, NaviQuest, DFSMSHSM, DFSMSdss, DFSMSdfp, DFSMSrmm, ICF Catalog, IDCAMs, ICKDSF, VSAM and Non-VSAM Datasets (PS/PDS/PDSE/GDG)
• Practical Z/OS Operating System, TSO, ISPF, JCL, VSAM, JES2 knowledge
• Vendor Products for storage management including IBM (TACM, TAAM), CA (CA Disk, CA-allocate and CA-1), FDR products, Storage monitoring tools (Omegamon XE for storage, BMC-SRM, CA-Vantage)
• Data extraction, analysis & reporting from Dcollect/Tape Management/BVIR reports/SMF
• Working Knowledge & experience in REXX for task simplification & automation
• Replication technologies including IBM Metro Mirror, IBM Global Mirror and other IBM Multi-site replication setup.
• Disk Replication management products including CSM & GDPS.
• Expertise in Storage hardware subsystems including IBM DASD (DS8K), IBM Automated tape library and IBM Virtual tape library (TS7700/TS7720/TS7740/TS7760/TS7770)
• Configuration of DASD (carving & connecting) & Tape hardware (setting up TS7700) for mainframes
• Disk migration using TDMF, FDRPAS. Disk migration using Replication technologies
• Tape migration using products/tools such as T2T, Tape/Assist, CopyCat.  Tape Migration within TS7700 Grid to new Clusters.
• Problem solving: Recognize complex problems related to functional objectives
• Analyze situations and implement solutions, or develop new system elements, procedures or processes
• Creativity and judgment applied to developmental work on different projects within the business environment

Preferred Technical and Professional Experience

• Experience in EMC’s storage (VMAX, Powermax and DLM) and Replication (SRDF, GDDR)
• Experience in Hitachi’s storage (USPV, VSP) and replication (HUR, Shadow-Image, BCM)
• SAS experience, Mainframe Storage modernization related knowledge and skills including: Model9, TCT, CTC, ZEDC implementation
• Cyber resiliency & Security related knowledge & skills including CSM Based SafeGuarded Copy, GDPS LCP, IBM CyberVault, Pervasive Encryption

Front end Developer (Angular)

- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt

- Work with one of India's leading fintech unicorn company

- ESOPs in the company

Requirements

- At least 3-12 years of Frontend development experience

- BE/BS in Computer Science, Management and Information Systems, or equivalent

- Problem Solver: Ability to formulate/implement technical solutions, proven ability to understand, analyze, and

solve issues with guidance.

- Should have executed a production level end to end UI application on his own

- A hands-on contributor who played an important role in implementing the proposed architecture and design

- Excellent command over HTML5, CSS,Javascript,Jquery,Ajax,MVVM. Proficient understanding of web markup.

- Expert Level proficiency of Bootstrap, Angular.js (Angular Latest version preferred), Framework.

- General Familiarity with Node.js, Ember.js, Can.js, React.js

- Proficient in unit test cases for UI applications functionality and flow testing using Jasmine/Karma Framework

- Good knowledge of caching and memory management for UI applications

- Exposure to data visualization libraries such as D3.js

Roles and Responsibilities

- Collaborate with cross-functional teams to define, design, and push new features and innovative front-end

solutions. Translate UI/UX design wireframes to actual code that will produce visual elements of the application.

- Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency.

- Provide technical leadership towards new UI architectures.

- Unit-testing code for robustness, including edge cases, usability, and general reliability.

- Create and be accountable for user interaction models, workflows, information architecture, prototypes, and

guidelines for user interfaces.

- Work closely and collaborate with other members of the development teams to ensure smooth integration of the UI component with back end technologies

- Designing and building responsive web applications.

ROR

1-2 years of experience working with Ruby on rails as well as libraries like Resque and RSpec.

Good experience with Redis, Sidekiq, and Docker.

Ability to write clean ruby code.

Proficiency with code versioning tools including Git, Github, Gitlab, and SVN.

Experience with AngularJS or React JS is a plus.

Familiarity with MVC, Mocking, RESTful, and ORM.

Good understanding of front-end technologies including HTML5, JavaScript, Jquery, and CSS3.

Knowledge of server-side templating languages including Slim, Haml, and ERB.

Familiarity with tools like Jira, Postman, Slack, and Microsoft Teams.

Experience- 1-6+years

Location- Baner, Pune

Company Name- Hitech It Services

Job Type- Permanent

Experience in Angular version 6 & above

Other skills-

1. Front End Developer - Including Angular
2. Back End Developer with ASP.Net MVC
3. Back End Developer with Azure or MS Core
4. Project based experience
5. HTML
6. CSS
7. Bootstrap
8. JavaScript

Hiring Partnership Manager

Role : Hiring Partnership Manager

Experience : 3 to 5Years 

Location : Gurgaon

Roles and responsibilities:

• Connect with the company’s HR
• Onboard clients or connect with companies for hiring purposes
• Manage email and telephonic communication with prospective clients
• Learn and maintain in-depth knowledge of our products, industry trends, and competition
• Build rapport and establish long term relationships with customers
• Ability to gather and use data to inform decision making and persuade others

Skills and Experience :

• Onboarding companies for recruitment/placement solutions
• Candidates from recruitment agencies particularly dealing in IT staffing with experience in getting corporates onboarded will be highly preferred
• Connects with HRs from different industries and companies will be highly preferred
• Should have professional proficiency in English and Hindi
• Strong written and verbal communication skills
• Highly motivated, driven, and self-starting individual
• High sense of ownership and bias for action with willingness to get hands dirty