
Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Avalon Solution
About
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Geotrackers, are pioneers in the Fleet Telematics industry, providing top-notch GPS devices & solutions to Logistic firms. We're hiring self motivated, result oriented professionals, with a flair for technology and loads of self-confidence, for the role of Business Development Manager .
Location- Pune, Kolkata, Hyderabad
Job description
KRAs :
- Own , manage & drive corporate sales activities for the entire region, focusing on B2B sales, business development and solution selling.
- Develop and execute strategies to increase revenue growth through fleet management solutions.
- Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships.
- Provide exceptional customer service by understanding client needs and delivering tailored solutions.
- Analyze market trends and competitor activity to stay ahead in the competitive IT landscape.
- Customer consultation for requirement gathering and product feature mapping
- To deliver product presentation
- Persuasion & Influencing customer decisions
- Negotiation and Sales Closure.
- Customer Relationship Management
- To provide technical consultation, training & ongoing Support
- Ideas and strategies to drive consistent sales performance
- Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals
CANDIDATE PROFILE
Key Skills
- B. Tech + MBA
- Tech Savvy
- Experience in Corporate Sales, B2B Sales, Lead Generation
Soft Skills
- Passion for Sales
- Good communicator
- Sharp thinker
- A keen observer of market conditions
- Positive can-do attitude
- Self-confident
- Resourceful and independent worker, result oriented
- Intelligent, enthusiastic, and self-motivated



- 1+ years of professional experience working with React Native. You will be working with our engineers to develop and maintain high-quality mobile applications for both platforms as Android and iOS.
Job Responsibilities :
- Strong proficiency in JavaScript, ability to write clean code adhering to ES6+.
- Strong & thorough understanding of React-Native, and its core principles.
- Implement pixel-perfect UI's that match designs.
- Familiar with App distribution Process for both iOS and Android.
- Familiarity with code versioning tools (Such as Git)
- Familiarity with RESTful APIs
- Experience with Native Mobile app deployment on App store and google play store.
You will:
- Be actively involved in strategic direction and product decisions.
- Architect and design new services and features
- Be the go-to person for debugging performance issues on the platform and customer environments
- Dive deep into open source data engines and work on optimizing their performance.
- Design, build, and maintain low latency APIs.
- Mentor and guide the engineering team on best practices and software architecture
- Work closely with our customers and sales teams on a regular basis to carve out new features and use cases
- Develop services that will be consumed by frontend and solution engineers.
You need:
- 12+ years of strong development experience in one or more general programming languages. JVM (Java, Scala, Kotlin) or Golang
- Strong Computer Science fundamentals in data structures, algorithm design, and problem-solving.
- Strong distributed systems knowledge, and experience shipping enterprise software
- SQL mastery and overall experience working with Data storage and retrieval systems
- Organized, thorough, and detail-oriented
Good to have:
-
Contribution to open-source projects.
- Background in enterprise software
- JVM performance tuning and debugging
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
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- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Responsibilities
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
- Proven software development experience in PHP
- Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
- Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
- Good knowledge of relational databases, version control tools and of developing web services
Responsibilities:
- Meeting with the design team to discuss the needs of the company.
- Building and configuring Magento 2 x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes & interfaces.
- Setting performance tasks & goals.
- Troubleshooting integration issues.
- Updating website features & security patches.
- Expert in writing quality code following web standards and unit testing.
- Ability to work both independently and as part of a team with strong communication, collaboration, and analytical solving skills.
Requirements:
- Strong hands-on Magento 2 CMS, and JavaScript frameworks such as jQuery
- Depth knowledge of Magento CMS, PHP5 AJAX, JQuery, Javascript, OOPs. HTML5 CSS3
- Experience with Theme Integration, Customization, Third Party API Integrations.
- Excellent knowledge of SQL scripting and My SQL database administration.
- Sound understanding of OOP and MVC development.
- Hands-on experience on customization of Magento Themes, Magento Modules Development, Extension Development
- Experience in customizing Magento s front-end components using layout XML, blocks, and templates.
Growth Marketing Manager
Experience - 2.0 to 6.0 Year(s)
Location - Delhi
Working days - 5
Qualification - Any Graduate (Full time)
Skills: 2 years Hands-on Experience on Facebook or Google Marketing | Excel & data analytics skill set
Job Responsibilities:
- Ownership of growing app base through Digital Marketing channels (FB, Insta, Google, Tiktok++)
- Collaborate with the business(category) and creative team in devising communication strategy (creative & messaging) & bringing this to life
- Lead larger business decisions by working with the digital team in creating, analysing & optimizing growth data sets to deliver insights
- Monitor & optimize ROI driven campaigns regularly to meet demand, revenue and budget goals
- Work with product and data engineering teams to design systems and processes for efficiencies leading to exponential growth
Job Requirements:
- 2 years Hands-on Experience on Facebook or Google Marketing
- Excel & data analytics skill set (SQL knowledge is a plus)
- Strong with number crunching
- Analytical bent of mind; can break down data and assess it efficiently
- Willing to learn in fast-paced startup ecosystem with Result-driven mindset
- Ability to work under pressure, tight timelines & handle uncertainty
- Ability to manage and prioritize multiple projects and tasks simultaneously
- Strong interpersonal, time management, and problem-solving skills
About Role:
Leads demand growth for the platform. Driving New-Users & More-Usage as key mandates. Missioned to unlock rapid adoption (in a profitable way) with Strong Consumer Intelligence, Offering & Pricing strategy, Zero-$ hacks, Strategic Partnerships, Large Media campaigns etc. Digital Growth team plays a key role in Driving New-User acquisition. Working end to-end in planning digital strategy, executing for all channels & driving performance/demand.
- Ensuring that micro services are used wherever it makes sense.
- Mentoring team and finding the right balance towards process and documentation.
- Working on interesting technical challenges in a product centric and open-source driven environment.
- Helping set a very high bar on code quality.
- Taking ownership of product features from conception to implementation, testing deployment and support.
- Working on open source as much as possible, and blogging about cool things that he/ she learnt and built.
- Helping define who we become as a company.
- Getting stock options in line with Silicon Valley standards.
What you need to have:
- Any engineering graduate
- 4 to 10 years of experience in building app architecture
- The role requires a good knowledge of Algorithmic Design and Architecture, Data structures, OOPS Concepts, serverless architectures and complex problem solving skills.
- Knowledge of Full stack CTO
- Must have worked as backend lead
- Ownership - A lot of freedom on when and where you work from - just get stuff done.

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What You Will Do
- Lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements
- Perform hands-on development and provide thoughtful code reviews
- Mentor and lead development team members to continuously improve quality and productivity to achieve business results
- Design, develop, test and support applications and services using React, NodeJS, mongoDB, blockchain and others.
- Engage in requirements analysis and product engineering discussions, leading to delivery of high-quality user stories and acceptance criteria.
- Conduct Proof of Concepts for testing business ideas.
- Recommend ways to improve reliability, maintenance, efficiency, and quality.
- Follow SCRUM Agile Development methodology
What You Will Need
- 6+ years of relevant experience
- Advanced knowledge of software development methodology, techniques & standards.
- Strong understanding of software design concepts, patterns, tools and best practices.
- Must have full stack experience using NodeJS, React and NoSQL Databases.
- Must have worked on at least one cloud platform.
- Should have built and used a REST API.
- Experience with mongoDB is a plus.
- Experience with blockchain technology is a plus.
- Background building container using docker and deploying using Kubernetes is a plus.
Who You Are?
- One with excellent communication and prioritization skills.
- Owns success – Takes responsibility for the successful delivery of the solutions.
- Strong desire to improve upon one’s skills in software development, frameworks and technologies
What We Offer
- Limitless growth and learning opportunities.
- A collaborative and positive culture — Your team will be as smart and driven as you.
- Outstanding compensation, including attractive Employee Stock Options.
- A chance to make an impact — Your work will contribute directly to our strategy.

