Customer Support Executive

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience.

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

At least 4 years' experience as a Node.js developer.

Experience in Microservices

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Mandatory experience in Postgres and MySql.

Knowledge of front-end technologies such as HTML5 and CSS3.

Superb interpersonal, communication, and collaboration skills.

Exceptional analytical and problem-solving aptitude.

Roles and Responsibilities 

Build database systems of high availability and quality depending on each end user’s specialised role

Design and implement database in accordance to end users information needs and views

Define users and enable data distribution to the right user, in appropriate format and in a timely manner

Use high-speed transaction recovery techniques and backup data

Minimise database downtime and manage parameters to provide fast query responses

Provide proactive and reactive data management support and training to users

Determine, enforce and document database policies, procedures and standards

Perform tests and evaluations regularly to ensure data security, privacy and integrity

Skills

Proven working experience as a Database Administrator

Hands-on experience with database standards and end user applications

Excellent knowledge of data backup, recovery, security, integrity and SQL

Familiarity with database design, documentation and coding

Previous experience with DBA case tools (frontend/backend) and third party tools

Problem solving skills and ability to think algorithmically

Degree in a computer discipline or relevant certification

About the Role:

As a part of the Tech team, you will be involved in solving technical challenges, working with modern databases and systems, design and architecture of components/services, and handling highly critical secure data.

Responsibilities:

• You’ll be working on our P2P and cryptocurrency exchange platforms to build more features around it.
• Understand the way current users interact with the chatbot and how to optimize the existing content.
• WazirX being a financial product, you’ll be involved in building tools to make our user’s data more secure.
• You will be working on blockchain technologies
• You will help maintain code quality and organization.
• We expect you to learn about new software technologies, and proactively look for ways to make WazirX better.

You'll be a good fit if:

• You’ve got 3 to 6 years of development experience.
• You’re an expert in writing background tasks, test-driven development.
• You’re an expert in Golang 
• You’re good at understanding and implementing multithreaded environments to improve the speed of the execution
• You enjoy collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• You’re committed to quality, and your code solves more problems than it creates ;)

A full-stack developer is a versatile professional who has expertise in both front-end and back-end web development. They are responsible for building and maintaining all aspects of a web application or software product. Here are some key roles and responsibilities typically associated with full-stack developers:

1. Front-end Development:

• User Interface (UI) Design: Designing the user interface of web applications to ensure they are visually appealing and user-friendly.
• HTML/CSS: Creating the structure and styling of web pages using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets).
• JavaScript: Writing client-side code to add interactivity and functionality to web applications. Knowledge of popular JavaScript frameworks and libraries like React, Angular, or Vue.js is often required.

1. Back-end Development:

• Server-side Programming: Developing server-side logic and APIs (Application Programming Interfaces) using programming languages like Python, Java, Ruby, Node.Js(Node), or React Js(React).
• Database Management: Designing and managing databases, including creating schemas, writing SQL queries, and using database management systems like MSSQL, PostgreSQL, MongoDB, or SQL Server.
• Server Configuration: Setting up and configuring web servers, such as Apache, Nginx, or IIS, and deploying applications.

1. Integration and APIs:

• Building and integrating third-party APIs and services into web applications.
• Developing RESTful or GraphQL APIs to allow communication between the front-end and back-end components.

1. Version Control:

• Using version control systems like Git to track changes in code and collaborate with other developers.

1. Security:

• Ensuring the security of web applications by implementing authentication, authorization, and other security measures.
• Protecting against common web vulnerabilities like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

1. Testing and Debugging:

• Writing unit tests, integration tests, and performing debugging to ensure the reliability and quality of the code.

1. Deployment and DevOps:

• Deploying web applications to production servers and managing the deployment process.
• Familiarity with DevOps practices, including continuous integration and continuous delivery (CI/CD), is often beneficial.

1. Performance Optimization:

• Identifying and addressing performance bottlenecks in web applications to ensure optimal speed and responsiveness.

1. Collaboration:

• Collaborating with designers, product managers, and other team members to understand project requirements and deliver functional solutions.

1. Maintenance and Updates:

• Regularly updating and maintaining web applications to ensure they remain compatible with evolving technologies and security standards.

1. Documentation:

• Creating documentation for code, APIs, and system architecture to facilitate future development and troubleshooting.

1. Problem Solving:

• Full-stack developers need strong problem-solving skills to diagnose issues, implement solutions, and adapt to evolving project requirements.

1. Continuous Learning:

• Staying updated with the latest web development trends, tools, and technologies to enhance skills and deliver cutting-edge solutions.

Full-stack developers play a crucial role in the development lifecycle of web applications, from conceptualization and design to deployment and ongoing maintenance. Their ability to work on both front-end and back-end components makes them valuable assets in web development teams.

At DotPe, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving technical stack. We’re seeking a Technical Lead Backend who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. Our ideal candidate has experience building products across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back-end languages. You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact back-end architecture, and ultimately, delivering amazing global user experiences.

Technical Lead Backend

Responsibilities:

• Build cutting-edge, scalable systems by writing simple and efficient code, and pushing your design and architecture limits for new product development
• Optimize APIs for applications while creating and maintaining unit/integrations test suites
• Participate in all aspects of agile software development including design, implementation, and deployment
• Design and provide guidance on building end-to-end systems optimized for speed and scale
• Develop new features and infrastructure development in support of rapidly emerging business and project requirements
• Assume leadership of new projects from conceptualization to deployment
• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design
• Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities
• Work and collaborate closely with tech, product, and business teams to understand requirements and translate them into quality software products

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

• Proven working experience as a business development manager, sales executive or a relevant role
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

We are looking for a passionate and driven individual for a two month contract job at Truebase in our growth team. Truebase is an AI-based B2B sales acceleration platform that enables revenue teams to prospect faster & connect smarter. We are building the future of sales prospecting and we need your help in scaling some of our go-to-market activities. Check out our website at http://truebase.io">truebase.io and https://www.linkedin.com/company/truebase/">LinkedIn profile. 

Whom will you work with? 

You will work closely with the growth team running campaigns across multiple channels to take the product to market. 

In this role you will: 

• Support our cold email outreach efforts by prospecting leads on Truebase. 
• Research personalization points for leads that you prospect. 
• Manage sales CRM/outreach/automation tools like Mixmax, Pipedrive, LinkedIn Salesnavigator, DuxSoup etc. 

You should apply if you have: 

• Excellent research skills. 
• Great interpersonal skills. 
• Knowledge of working with sales/marketing software like Mixmax, Pipedrive, etc. 
• Worked with Google sheets and Excel. 
• Basic knowledge of B2B sales. 

Even better if you have: 

• Writing skills
• Experience writing cold emails. 
• Experience working with remote teams.