Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are seeking 3-5 (or more) skilled and reliable WordPress Developers with a strong grasp of WordPress architecture and custom theme development. Candidates should have a minimum of 3-5 years of hands-on experience and be proficient in converting designs from PSD, Figma, Adobe XD, or Canva into fully responsive and functional WordPress themes using clean, scalable code.The ideal candidates will have experience working with premium themes such as Astra, Divi, Elementor, WPBakery, Genesis , and those from Envato Market , along with strong plugin implementation and customization skills. Familiarity with page builders, performance optimization, and WordPress best practices is essential.
- Key Requirements:In-depth knowledge of WordPress core, theme hierarchy, and plugin ecosystem
- Experience developing custom WordPress themes from scratch
- Proficient in converting PSD to responsive WordPress themes
- Hands-on experience with Elementor, WPBakery , Divi, Genesis, Envato , and other premium themes
- Comfortable working with page builders and advanced theme customization
- Skilled in implementing features using plugins, with the ability to customize or extend plugins when needed
- Strong understanding of HTML5, CSS3, JavaScript/jQuery, and PHP
- Familiarity with ACF (Advanced Custom Fields), custom post types, and WordPress best practices
- Knowledge of SEO, site performance optimization, and WordPress security standards
Bonus Skills (Preferred):
- Experience with Pluging development and customization
- Experience with Javascript development and customization
- Familiarity with Git and version control workflows
- Basic understanding of UI/UX design principles
Role: WordPress Developer
Industry Type: Web Development & Digital Marketing
Department: Website Development
Employment Type: Full Time, Permanent
Education
UG: Any Graduate
PG: Any Postgraduate
C#
JavascriptGreetings!
Hiring for a leading Sweden based MNC for the below position
Role: CRM Developer - MS Dynamics
Experience: 4-10 years
Location: Chennai, Thane, Noida, Kolkata
Job Description:
As a senior developer you are taking the lead on all development with our D365 platform and are supporting and advising on all development tasks. You take a keen interest in all platform updates. You are challenged by cross-functional work and understand the Microsoft ecosystem known as Dynamics 365 (including the power platform)
· Familiar with Dynamics 365 F&O data model
· Exceptional skills in java script or C# programming
· Deep knowledge of configuration and development in Dataverse platform
· Strong understanding of low code-no code concepts inside the power platform
· Hands on experience from SQL server
· Good understanding of relational data models
· Familiar with integration patterns and modern integration technology
Interested candidates kindly apply!
Regards
Aishwarya
Senior SEO and Digital Marketing Manager
We are seeking a highly experienced and results-driven Senior SEO and Digital Marketing Manager to join our team. The ideal candidate should have a minimum of 10 years of experience in SEO and Digital Marketing, with expertise in various specializations such as search engine optimization, social media optimization, online reputation management, lead generation, and E-commerce SEO. As a Senior Manager, you will be responsible for developing and implementing effective digital marketing strategies, managing a team, and driving growth for our clients.
Responsibilities:
· Create, implement, and monitor digital marketing strategies that are up to date with industry needs and best practices.
· Maximize team performance by setting daily, weekly, and monthly targets and closely monitoring progress.
· Develop and implement monetization plans for mobile apps and optimize website performance.
· Understand and achieve client goals and objectives through effective digital marketing campaigns.
· Oversee the integrated development and maintenance of digital assets, including websites, social media platforms, and blogs.
· Manage the content and engagement of all social media channels, including Facebook, Twitter, YouTube, LinkedIn, etc.
· Provide training and updates to the SEO team on current trends in digital marketing.
· Conduct online reputation management activities to maintain and enhance brand reputation.
· Manage social media campaigns for various brands in India, ensuring maximum reach and engagement.
· Review client websites and develop comprehensive search engine optimization plans.
· Make strategic recommendations applicable to client campaigns and ensure their implementation.
· Develop, implement, and manage SEO, Google AdWords, and social media strategies for new and existing projects.
· Coordinate with team members to develop and manage reports, analysis, and client updates.
· Utilize social networking platforms for lead generation and campaign marketing.
· Optimize local listings on Google, Bing, and other prominent websites.
· Implement E-commerce SEO strategies to improve the visibility and ranking of client's online stores.
· Perform keyword research for product optimization, create compelling product descriptions, and optimize product pages for search engines.
· Develop and execute link building strategies specific to E-commerce websites.
· Monitor and analyze E-commerce website performance, providing recommendations for improvements in website structure, user experience, and conversion optimization.
· Stay up to date with the latest trends and developments in E-commerce SEO, including platform-specific optimizations for popular E-commerce platforms such as Shopify, Magento, or WooCommerce.
Skills and Abilities:
· Vast experience in search engine optimization (SEO) and social media optimization (SMO).
· Strong knowledge of local SEO, on-page SEO, off-page SEO, and E-commerce SEO.
· Expertise in online reputation management (ORM) and social media optimization.
· Proven track record of high-authority link building and off-page SEO techniques.
· Proficiency in Google Analytics, webmaster tools, and other SEO software.
· Familiarity with the latest search engine changes and updates, including Google's Panda and Penguin algorithms.
· Ability to analyze website performance and make content modifications based on keyword research.
· Experience with PPC platforms such as Google Ads and Facebook Ads.
· Knowledge of email marketing strategies and implementation.
· Proficiency in Amazon and Flipkart product listings, review generation, and paid marketing.
· Understanding of Amazon and Flipkart search engine optimization (SEO) techniques.
· In-depth knowledge of E-commerce SEO strategies and best practices.
· Familiarity with popular E-commerce platforms such as Shopify, Magento, or WooCommerce.
· Strong analytical skills with the ability to monitor and analyze E-commerce website performance metrics.
C#
.NET• FULL TIME • Gurgaon •
Job Overview
A fantastic work opportunity for people exploring to make career in software testing
field. Be a part of a vibrant, rapidly growing tech enterprise with a great working
environment. Hop on, if designing data and keyword related framework tools is your
forte. Writing and executing test scripts is what you love working on. And, has a
strong working knowledge of SW Core Java, b driver tool and Junit/TestNG.
Responsibilities
Analyzing the requirements from clients
Arranging Test Environment to execute the test cases
Communicating with Test Manager
Reporting of bugs to developers so as to fix it
Report bugs and errors to development teams
Help troubleshoot issues
Test Cases for various testing processes
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test
plans Summary Reports
Designing frame work tools
Essential Requirements
Basic knowledge of Selenium
Identify, diagnose, report and assist developers in resolving
defects and verifying bugs fixes.
Must have knowledge in Test NG for Report Making.
Candidate Should have experience in API Load testing
Execute test cases and analyze results
Evaluate product code according to specifications
Create logs to document testing phases and defects
Conduct post-release/ post-implementation testing
EducationalQualifications
B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
EXPERIENCE: 2+ yrs
• Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end
advertising solution.
• Analyse and elevate client’s consumption of contract, adoption of the product and generation of
upsell or cross-sell.
• Assist team in building social media advertising campaigns on Facebook, Instagram, Snapchat,
Twitter, LinkedIn & YouTube for world’s leading brands mapped to their business needs.
• Analyse clients’ performance and prescribe methodologies for optimal budget management, faster
growth, higher conversions and greater ads reach.
• Collaborate with our technology partners to build expertise on the social media management
software.
• Provide an effective reporting mechanism for highlighting prime metrics and key performance
indicators.
• Identify opportunities for increased efficiency for clients and provide subject matter expertise on
best fit across message, media & channel.
• Work with clients to improve the paid service itself and its alignment with client’s core business.
• Track team members’ productivity and identify opportunities in processes for increasing efficiency.
• Capturing development areas for product improvement and closed looping with product managers
and engineering for necessary corrective actions.
• Actively make sure that you are knowledgeable on all Sprinklr software products.
• Actively make sure you are knowledgeable on native channel’s ad products package.
Required Skills & Qualification:
B.tech / MBA (Full time)
• 6+ years of overall working experience with 4-6 years of experience in digital marketing, campaign
execution experience in social platforms and social account management at a brand or agency
• Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and
handling high volumes of data sets
• Excellent written and verbal communication skills
• Industry specific knowledge across different verticals or lines of business
• Analytical mind-set with attention to detail and excellent problem solving skills
• Ability to think independently and learn as a member of a team
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and
commitment to client delight
• Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter,
YouTube, Instagram, LinkedIn)
• Direct experience in working with or for social media management software is preferred
• Social media ads certifications, like Facebook Blueprint, Google AdWords’, etc are a must
• 4-year college/university degree.
- Test current products and identifying deficiencies
- Suggest solutions to identified product problems
- Investigate product quality in order to make improvements to achieve better customer satisfaction
- Plan, create and manage the overall Quality Planning strategy
- Collaborate with the Product Development team to ensure consistent project execution
- Identify quality assurance process bottleneck and suggest actions for improvement
- Oversee continuous improvement projects
- Collect quality data
- Identify key KPIs for product quality
We are looking for Oracle Apex developer as per below:
- Minimum of 4 years Working experience in Oracle APEX
- SQL Certification
- Strong analytical and problem solving skills with a solid knowledge on system development life-cycle (SDLC) and Agile implementation approach. Candidate should or at least possess experience on the following:
- Business Requirement Document (BRD) review
- Functional Design Document (FSD) design and development
- System and Data migration and mapping
- Test management
- Change management and training
- Project management (i.e. Status reporting, Change Request Management, Issue and Risk management)
DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems.
You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world.
You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.
Your Part:
In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.
-
Design for Docon user base across new initiatives.
-
Empathise with users and brings users' perspective to the discussion.
-
Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data.
-
Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality.
-
Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.
-
Improve the user experience of the product based on customer feedback or analytics findings.
-
Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.
We Look For:
- More than 2+ years of relevant experience designing for customers in B2B or B2C products.
- Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
- Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively.
- Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
- Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
- Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
- Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
- Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
- Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
- Growth mindset and willingness to listen, learn and continuously improve.
Education Qualification:
Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred
Our Purpose:
DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.
Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.
2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients
From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.
We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.
Our users say that we have achieved this and much more.
18 Million E-Prescriptions and Counting
4000 + Doctors PAN INDIA so far
6 Million Patients and growing
We are growing strong, currently a team of ~150 DocOners
Perks & Benefits:
- Flexible Working Hours
- Flexi Leave Policy
- Relaxed Dress Code
- Health Insurance
- Team Parties
- Working with smart, young, mission-driven people
- Approachable Leadership
- Friendly office environment
Job Description
• Manage all traditional and digital marketing efforts to explore different markets across the world.
• Manage content development for website, blogs, social media and other marketing artifacts.
• Willing to take up target and responsibilities.
Should be able to understand manage and interpret customer requirements
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
• To meet prospect clients and give presentations on company’s product and services to clients
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and commercials
• Executing sales plans devised by the management / contributing towards the growth of business revenue
• Establish good relationship with prospective clients, closures of sales for revenue generation
• Sending daily reports regarding the outcome of the meeting with clients
• Developing and implementing comprehensive digital marketing programs in line with brand plans and business priorities
• Working with content marketing and design teams to create suitable content for each stage of a customer’s digital journey
• Reviewing and optimizing the design and content of all online assets including the company website and social media pages
• Planning and control of the digital marketing budget and spend by allocating budgets to different channels
• Analyzing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon