Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Avalon Solution
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Sales function:
* Acquisition of New Clients
* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.
* Create and execute strategies to explore new potential markets and retain existing clients.
* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.
* Giving a clear understanding of the pricing and features of the product and their impact on profitability.
Relationship management
* Handling corporate customers and maintaining excellent relationships with them.
* Leveraging on the relationship with corporate and focusing on closures.
* Liaisoning with insurers and TPA to provide better services and quotes to clients.
Other Functions:
* Coordinating with HR & Finance for Corporate Data.
* Administering guidelines in terms of documentation while policy issuance and claims servicing
* Tracking of competitor activities to understand the market trends and take proactive actions.
* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.
Personal Skills
* At least 3-10 years of experience in B2B sales and customer-facing role
* Very strong written and verbal communication
* High customer empathy
* Strong problem solver,
* Ability to work with cross-functional teams to resolve issues
. Experience in outbound prospecting, cold calling, and managing sales pipeline
* Previous experience mainly in hunting, new client acquisition, and sales closures
* Experience having sold to Founders, CHROs & CFOs is a plus
* Consistently meeting assigned sales targets
* Strong spoken and written communication skills in English
2. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products
3. Maintain thorough and accurate customer service records
4. Keep confidential records and financial information private and secure
6. Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence, and email management
7. Work as part of the sales team to drive positive company sales results
8. Help customers register online and process their orders
9. Check product availability for customer orders and order or re-stock items if necessary to satisfy the customer
10. Communicate with customers about their orders, including any delays or changes in delivery
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> Reach out to warm leads on call and schedule product demo.
> Give product demo.
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> Share product quotation and close the sale
> Maintain relationship with the customers.
> Get customer referrals from existing paid users.
> Provide after-sale support.
> Share weekly and monthly Sales Forecasts of probable conversion.
> Share product feedback to the product management team.
Requirement
> Excellent communication skills
> Prior sales experience is preferred.
> Good Logical and Analytical skills.
Perks.
> Smart and Collaborative team
> Best in the market Incentive Structure.
> Early-Stage start-up experience.
Qualification: Graduate/Post Graduate
Can join us immediately
Job Location: Noida
Number of working days: 6 Days
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Full Stack Developer - Averlon