
Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Avalon Solution
About
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We are looking for skilled and motivated Software Engineers to join our growing team and work on cutting-edge projects with leading Japanese company in Japan. This role involves full-cycle system and application development across various domains including finance, healthcare, public systems, and web technologies. Candidates will be engaged in both frontend and backend development, database management, testing and end-to-end system integration from requirement gathering and analysis to deployment and maintenance.
Warm Greeting,
We are Hiring for Sr. Manager-Product Engineering # Leading payment company
Location: Chennai
Exp: 15-18 years
Notice period: 30days or < 30days
Essential Competencies
1) Proficient knowledge on Core Acquiring process for Banks & ISOs/Aggregators
2) Sound knowledge of Payments Domain, Payment/Switching, banking and finance domain (POS, IPG , UPI.....)
3) Knowledge on Acquiring Solution & Systems for Merchant Management , Asset Management , Support Management , Payouts & Recovery , Staging & Settlements , end to end Recon
4) Knowledge on Incoming/Outgoing files to VISA, Master , Rupay and AMEX Scheme
5) Added advantage to have knowledge on Interchange Cost calculation based on Scheme Manual
6) Handling Team size of min 10 -15 resource inclusive of Team Leads , Developers & Tech Supports
7) Process orientation and clarity of thoughts.
8) Demonstrates effective oral and written communication skills.
9) Analytical and methodical in approach
10) Attention to detail and must be able to report & address problems quickly and accurately.
11) Able to handle pressure.
12) Experience with Jira test management tool.
13) Experiences in designing, describing and documenting unit test cases.
14) Strong follower of SDLC Process, Bug Tracking, Ticketing.
15) Experience in single & multiple release project life cycles.
16) Ability to interact and coordinate with employees at different levels, different groups, and different geographical locations within the company.
17) Resource tracking for improving delivery outputs with focus on learning from each wastage encountered during deliveries
18) Ability to adapt to waterfall or agile model of Project delivery as per the need of the hour
19) Significant contribution as an individual performer as well as a team player
Technical Competencies
1) Technical expertise in Apache , PHP , Jquery , Javascripts and hands on in managing web based applications
2) Added advantage if worked in Vtiger Framework concepts
3) Strong expertise on Object Oriented on MVC Application Language preferably PHP with hands on experience
4) Client side programming like Javascript ,CSS, HTML 5 , API Services ,JQuery + Bootstrap (UI Components)
5) Proficient in PL/SQL with hands on experience in Posgres,Oracle
6) Proficient in Linux OS commands
7) Hands on experience in distributed and in-memory computing
8) Proficient in encryption logics , API integrations , secure coding
9) Expertise in designing product solutions
10) Knowledge on PCI standards for Payment Applications
11) OWASP standards
12) Dev-Ops model for release management
Job Description
1) Should be able to review and track multiple projects from development point of view.
2) Liaise with multiple stakeholders on an ongoing basis and track the progress of the Business Delivery.
3) Develop and deliver progress reports & various productivity parameters
5) Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assignment.
6) Develop best practices for execution and management.
7) Motivates team to work together in the most efficient manner
8) Identify the training needs and plan for the same
9) Ability to influence customers and cross-functional teams without formal authority
10) Ability to get deeply involved and go to the lowest level to sort out critical issues
Regards,
Saranya R
(People First)
BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry.
If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you.
Job Responsibilities :
- Learn and devise strategies to drive online traffic to the company website.
- Implement and invest in long-term SEO strategies to drive organic growth
- Plan and execute all web, SEO, email, social media etc. activities
- Tracking conversion rates and making improvements to the website.
- Developing and managing digital marketing campaigns.
Required Technical Skills
Experience required: 5-8 yrs. Minimum 5 years of ServiceNow Design and Development experience apart from
support/admin. Good to have any #ServiceNow Implementation Specialist Certification or Application
Developer Certification. #ITSM/ #ITBM/ #ITOM/ #SecurityOps/ #grc development experience (Good to have). Hand on experience in Integration of third-party API's - Primary skills: ServiceNow
#ITSM/GRC Dev engineer. Must be CSA certified and great plus if certified as Implementation specialist. Hands On Experience in #Integration of #API's. Preferred
Minimum years of experience: 3 years in ServiceNow development
Certification is mandatory - #CAD Custom Application Development
Responsibilities
Designing a user interface (UI)
· Create responsive, logical, and visually appealing user interfaces for web and mobile applications.
· Work together with cross-functional teams to guarantee uniform and unified UI designs throughout the product.
· For the purpose of efficiently communicating design thoughts and ideas, create wireframes, mock-ups, and prototypes.
Designing for User Experience (UX)
· To better understand user needs, preferences, and behaviours, conduct user research.
· To guide design choices, create user personas, user journeys, and empathy maps.
· To improve the product's overall usability and user experience, iterate and improve user flows.
Interaction Design
· Define and implement interactive elements and animations to enhance user engagement and delight.
· Work closely with development teams to ensure seamless integration of design elements and interactions into the product.
Usability Testing
· Conduct usability testing and gather feedback from users to identify areas for improvement.
· Analyze user feedback and iterate designs based on insights obtained from testing.
· Design Guidelines and Documentation:
· Create and maintain design guidelines and documentation to ensure design consistency and scalability across the product.
Cross-Functional Collaboration:
· Collaborate with product managers, developers, and other stakeholders to align design goals with product objectives and technical feasibility.
· Participate in brainstorming sessions and provide creative input to product development discussions.
Qualifications
· Bachelor's degree in Design, Human-Computer Interaction, or related field.
· 2-3 years of professional experience in UI/UX design for digital products.
· Proficient in design tools such as Adobe XD, Sketch, Figma, or similar.
· Strong understanding of design principles, user-centered design, and design thinking.
· Knowledge of HTML, CSS, and JavaScript is a plus.
· Excellent communication and collaboration skills.
· Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Looking for a AWS Architect for our client branch in Noida
Experience: 8+ years of relevant experience
Location: Noida
Notice period : Immediate to 30 days joiners
Must have: AWS, Spark, Python, AWS Glue, AWS S3, AWS Redshift, Sage Maker, AppFlow, Data Lake Formation, AWS Security, Lambda, EMR, SQL
Good to have:
Cloud Formation, VPC, Java, Snowflake, Talend, RDS, Data Bricks
Responsibilities:
- Mentor Data Architect & Team and also able to Architect and implement ETL and data movement solutions like ELT/ETL/Data pipelines.
- Apply industry best practices, security, manage compliance, adopt appropriate design patterns etc
- Able to work and manage tests, monitors, manage and validate data warehouse activity including data extraction, transformation, movement, loading, cleansing, and updating processes.
- Able to code, test and dataset implementation and maintain and define data engineering standards
- Architect, Design and implement database solutions related to Big Data, Real-time/ Data Ingestion, Data Warehouse, SQL/NoSQL
- Architect, Design and implement automated workflows and routines using workflow scheduling tools
- Identify and Automate to optimize the performance.
- Conduct appropriate functional and performance testing to identify bottlenecks and data quality issues.
- Be able to implement slowly changing dimensions as well as transaction, accumulating snapshot, and periodic snapshot fact tables.
- Collaborate with business users, EDW team members, and other developers throughout the organization to help everyone understand issues that affect the data warehouse.

About the company:
Saara is a fast-growing, Techstars backed E-commerce returns reduction and automation startup. We use AI/ML to not only help e-tailers be successful but also save the environment by reducing returns.
Overview:
We are currently looking to hire sharp Software developers who are passionate & excited to learn. This position is part of our engineering team.
Responsibilities
- As a Software developer, you will design and implement multi-tier (DB, services, and web) software applications, and document, test, fix and enhance systems when needed.
- In your agile team, you will closely work with other engineers, your manager and create solutions that meet business requirements.
- You will spend most of your time developing clean code with limited abstraction. You will constantly work to learn new technologies and improve your skillsets.
Requirements :
- 3-6 years of experience preferably in the e-commerce solution domain
- Good Knowledge of Python, Node.js, MySQL/Mongo, Javascript, HTML5, CSS3.
- Expertise in at least one JavaScript framework such as Vuejs, Angularjs or reactjs, etc.
- Must have experience in Django/Flask framework along with Microservices
- Must have good experience in writing SQL queries and optimization.
- Working knowledge of code repositories like Gitlab/Bitbucket.
- Should have the ability to use well-known design patterns to plan implementations or refactor existing solutions.
- Must have a good understanding of RESTful best practices
- A plus if you have worked with diverse data sources especially the NoSQL database.
- Knowledge of Azure/Aws is a must for server deployments.
- Knowledge of ML is added advantage.
- Good colleges preferred.
- Startup experience preferred
We are hiring for QA test engineer .
Please find below the Skillset
Skills (must have):
Python (Intermediate > Advanced),
Linux/Shell (Intermediate)
Manual testing (Intermediate)
SQL: Intermediate
Big data testing: Intermediate (exposure to Kafka, Elasticsearch, Hadoop/Flink, NoSQL DB)
Skills (Good to have for both above requirements)
AWS fundamentals and practical exposure to AWS environment
Experience working on security products
Other Expectations:
Good aptitude and communication
Should be independent and self driven
Must be willing to do both manual testing and automation
Must be flexible in work timings.
Thanks
Regards
Shahid


JD- Senior UI developer |
|
Job Description |
We are looking for an Angular 6 and Angular Material Developer who will be responsible for the client side of our service. The candidate primary focus will be to implement a complete user interface desktop web app, with a focus on performance. His/her main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, you will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required. Responsibilities: 1. Delivering a complete front end application 2. Coordinating the workflow between the graphic designer, the HTML coder, and yourself 3. Cooperating with the back-end developer in the process of building the RESTful API 4. Communicating with external web services |
Department |
Tech |
Key Skills |
Angular 6, Angular Material, HTML, CSS, TypeScript/JavaScript |
Qualification |
B.tech |
Position |
UI Developer |
Experience |
3 Yrs |
Location |
Hyderabad |
Salary CTC) |
Best as per industry standards |
Interview Panel |
Maheswar |
No. of Positions |
1 |


● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.

