
Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Avalon Solution
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● You have good understanding of the fundamentals of data science/algorithms or
software engineering
● Preferably you should have done some project or internship related to the field
● Knowledge of SQL is a plus
● A deep desire to learn new things and be a part of a vibrant start-up. You will
have a lot of freehand and this comes with immense responsibility - so it is
expected that you will be willing to master new things that come along!
What you will get to do?
● Build cloud-based services and/or user interfaces
● Participating in all aspects of software development activities, including design,
coding, code review, unit testing, bug fixing, and code/API documentation
● Be the first few members of a growing technology team
Job Description: Software Developer
Position Overview:
As a Software Engineer, you will play a crucial role in the development and implementation of innovative software solutions. You will be responsible for designing, coding, testing, and debugging applications while collaborating with cross-functional teams to deliver high-quality software products. This position offers the opportunity to work on diverse projects, solve complex technical challenges, and contribute to the advancement of cutting-edge technologies.
- Key Responsibilities:
1. Software Development: Design, develop, and maintain software applications in accordance with project requirements and coding standards. Write clean, efficient, and well-documented code using appropriate technologies and programming languages.
2. System Architecture: Contribute to the design and architecture of software systems, ensuring scalability, reliability, and performance. Collaborate with architects and senior engineers to design robust solutions that meet business objectives.
3. Testing and Debugging: Conduct unit testing, integration testing, and debugging to ensure software quality and reliability. Identify and resolve software defects promptly, documenting issues and solutions as necessary.
4. Collaboration: Work closely with cross-functional teams including product managers, designers, and other engineers to understand project requirements, provide technical insights, and deliver high-quality software solutions on time.
5. Continuous Improvement: Stay updated on emerging technologies, industry trends, and best practices in software engineering. Proactively identify opportunities to improve processes, tools, and methodologies to enhance team productivity and product quality.
6. Documentation: Create and maintain technical documentation including design specifications, system architecture diagrams, and user manuals. Ensure documentation is accurate, comprehensive, and accessible to relevant stakeholders.
7. Communication: Communicate effectively with team members and stakeholders to provide status updates, discuss technical solutions, and address challenges. Foster a collaborative and inclusive team environment built on trust, respect, and open communication.
- Qualifications:
- Bachelor's degree in computer science, Software Engineering, or related field.
- Proven experience in software development, with expertise in one or more programming languages such as Java, Python, C++, or JavaScript.
- Strong understanding of software engineering principles, algorithms, and data structures.
- Experience with software development methodologies such as Agile, Scrum, or Kanban.
- Proficiency in using version control systems (e.g., Git) and development tools (e.g., IDEs, debuggers).
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to collaborate in a team environment.
- Commitment to continuous learning and professional development.
Additional Desired Skills :
- Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
- Knowledge of web development frameworks (e.g., React, Angular, Django, Flask).
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
- Understanding of DevOps practices and tools for automation (e.g., CI/CD pipelines).
- Experience with relational and NoSQL databases (e.g., MySQL, MongoDB).
- Knowledge of cybersecurity principles and best practices.
Qualification / Education and other Requirements:
• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi (mandatory),
Kannada/Tamil/Marathi/Telugu (optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). •
Comfortable with working 6 days a week and the week off will be on weekday.
Role and Responsibility – Sales Executive
• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects recommending
solutions.
• Outbound calling on data collected through lead generation activities / secondary data
sources. • Daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards. • Must be
energetic, well-spoken, and eager to close sales deals and generate revenue for the
organization.
About Training- Training will be provided for initial few days for an employee to understand end to
end process.
The Angel Broking Story
Incorporated in 1987, Angel Broking Limited is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. Angel Broking is considered as a home to the independent database on the web covering the Indian online brokerage industry. Our experience of over two decades has helped us to integrate our knowledge and expertise in the broking industry with the technology we provide to our retail clients through various platforms.
We are a technology-led financial services company providing broking and advisory services, margin funding, loans against shares (through one of our Subsidiaries, AFPL) and financial products distribution to our clients under the brand “Angel Broking”. Our broking and allied services are offered through (i) our online and digital platforms, and (ii) our network of over 15,000 Authorised Persons (the “Authorised Persons”), as of Sep 30, 2021.
We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.
Role: Product Manager
What will you do
As Product Manager, you will play a key role in our journey to make trading & investing easily accessible and affordable to all millennials. You will be conceptualizing and executing ideas that create values for traders as well. The job will involve understanding traders & investors requirements, creating workflows, and coordinating with design, engineering, marketing & operation teams.
Roles & Responsibilities
- Define, understand & identify key success metrics.
- Track and analyze performance and constantly identify improvements to drive maximum usage and achieve business objectives
- Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch
- Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
- Collaborate with Data Analytics team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
- Coordinate with internal business verticals to collect requirements and convert them into clear actionable items
- Manage daily interaction with the tech team to clear their doubts if any in the requirements documents.
- Own features and experiments end-to-end, including writing product specs, creating wireframes, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Gather, review, and interpret qualitative & quantitative data to uncover new product insights.
- Ability to drive PAT, DAT & UAT along with QA team
- Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact
- Ability to take initiative and address something hands-on, you persevere when others give up.
What we are looking for
- Engineering and / Management degree from a Tier 1 institution.
- We are looking for developer turned Product Manager with 1-6 years of experience in Product Management. (Preferably 1+ years of Hands of Application development (in Java / C++ / or any other programing language))
- Experience in the B2C/B2B segment
- Data-driven decision-making ability
- Sharp User Research skills - conducting Usability Testing, User interviews, Card Sorting & A/B Testing
- Obsession with the mission to improve customer experience
- Prior experience in understanding & working with APIs driven businesses and leading B2C mobile applications.
- Ability to conceptualize, manage and prioritise tasks
- Excellent Stakeholder management skills
- Amazing verbal and written communication skills
What you get :
- Chance to play a pivotal role in building the next-gen fintech product
- Top tier scale from Day 1 - related battle scars / glory
- Work with other world class talent ( ex Amazon, Uber, Google, Walmart Labs)
- Still be based out anywhere you wish - You can Work from Anywhere #WFA}
If you are #superpumped about the role, we would love to connect with you! APPLY NOW
We’re currently looking for rockstar developers to help us build a next-gen social audio community engagement platform. Avalon is hiring for both backend & frontend engineering roles. Our tech stack is majorly Ruby on Rails & React Native.
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- Architect elegant and maintainable code with support from the team
- Collaborate with design, data, and other teams to build beautiful interfaces that look great and run smoothly
- Guide and improve the technical direction of mobile, bolstering the technical foundational, improving performance, and re-architecting
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Apply only if you have experience in Angular and javascript. (OOPS concepts is a must)
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Please mention the IT skills worked on.
- Degree : B.E. or M.S. EE/CS/CE
- Methodologies: SV, UVM & OVM
- Areas of Work: Digital Verification (both IP / SOC)
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