CloudCraze Developer - Sales/B2B Commerce Cloud

Job Title: Salesforce QA

Location: Remote

Experience: 3-5 Years

Responsibilities:

1. Develop and execute manual test cases for Salesforce applications to ensure the quality and reliability of the software.

2. Design and implement automated test scripts using Selenium WebDriver to increase efficiency and coverage of testing.

3. Collaborate with cross-functional teams including developers, business analysts, and product managers to understand requirements and ensure test coverage.

4. Perform functional, regression, integration, and performance testing of Salesforce applications.

5. Document defects and work with development teams to troubleshoot and resolve issues in a timely manner.

6. Continuously improve testing processes and methodologies to enhance quality and efficiency.

7. Stay updated with Salesforce platform updates and enhancements to ensure compatibility and optimize testing strategies.

8. Provide timely and accurate status reports on testing progress and issues encountered.

9. Participate in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives.

Skills:

1. 3-5 years of experience in Salesforce Quality Assurance.

2. Proficiency in manual testing methodologies for Salesforce applications.

3. Strong knowledge of Salesforce platform including Sales Cloud, Service Cloud, and custom Salesforce applications.

4. Experience in creating and executing test plans, test cases, and test scripts.

5. Hands-on experience in test automation using Selenium WebDriver.

6. Familiarity with Salesforce Lightning framework and components.

7. Good understanding of Salesforce configuration, customization, and administration.

8. Excellent communication and collaboration skills.

Benefits: 

• 1]Health insurance 

• 2]Paid time off 

• 3]flexible work arrangements  

• 4]Employee assistance programs

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Its remote, Independent consultant, WFH.

Roles and Responsibilities:  

• Work on application development lifecycle activities that include: Analysis, Design,  Coding, Testing & Implementation  

• Execute all phases of software application projects including resolving issues and helping  to ensure successful deployment  

• Proactively adapt to the changing business and technological landscape of Salesforce  and .Net/Java platforms  

• Design Salesforce solutions and form effective project plans. Add value in all stages of  project work (definition, development, deployment)  

• Assist in developing customized solutions to problems identified by business area  managers  

• Tackle inconsistencies in data quality and create processes to overcome system  deficiencies  

• Master new technologies and development models  

Desired Candidate Profile:  

• 3+ years Force.com development experience, with a strong focus on Apex and  Visualforce development  

• Must have experience in developing CRM Sales based applications, Workflows,  Approvals, Reports (including joined reports), Dashboards along with basic SFDC “click  and customize” environment  

• Strong development skills in Lightning, Apex and Visualforce which includes writing  triggers, components, classes etc.  

• Proven skills in integrating JavaScript, jQuery and AJAX based functionalities in  Visualforce  

• Sound experience in analyzing security requirements and accordingly designing and  implementing profiles, roles, permissions etc  

• Experience in developing integration processes using Salesforce.com’s Web Services API  and third-party integration tools (Apex Data Loader, DB Amp etc) is desirable  • Knowledge of SFDC deployment, configuration and administration processes would be  an added advantage  

• Must be up to date with latest releases in Salesforce as a platform  
• Familiarity in jQuery, CSS, XML, DHTML and HTML  

• Leverage experience with .NET development, web services development and SQL  development to build integration points between Salesforce and back-end systems 
• Good interpersonal skills, for effective communication with business and development  teams  

• Proven track record of successful and timely project delivery  
•  
• Candidate should have Salesforce certification

Requirements:

 Good Communication and client engagement skills.

 Experience in developing custom, responsive UI using Visual Force Pages, Visual

Force Components along with Controllers and JavaScript/jQuery/Bootstrap.

 Thorough understanding on the Life Cycle of Development including Salesforce

Deployment/Packaging effectively using Metadata API, Changeset and Ant.

 Expertise in using REST API's, SOAP Web services, SOQL, SOSL.

 Experience in Process Automation, Security configuration, Data Model creation,

Reports and Dashboards creation, Communities and Force.com Sites, Single Sign On.

 End-to-End functional awareness of Sales Cloud or Service Cloud.

 Knowledge of Development/Coding standards and best Practices in VF/Apex and

governor limits.

 Basic Knowledge of Lightning Framework and Lightning Design System are

preferred.

 Should be experienced in translating functional requirements and business rules into

technology solutions.

Responsibilities:

 Get to the heart of customer issues, diagnose problem areas.,

 Design innovative solutions and facilitate deployment resulting in client delight.,

 Should have ability to manage projects independently

Salesforce Certifications (Any One) (Will be preferred):

 PD1

 CPQ

 Pardot

 Admin

Education Background:

 Bachelor’s degree or higher qualification.

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being