CloudCraze Developer - Sales/B2B Commerce Cloud

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Title: Senior Software Development Engineer in Test (SDET)

Location: Bangalore

Experience: 3–6 Years

Employment Type: Contract (3 Months)

About the Role:

We are looking for a skilled and passionate Senior Software Development Engineer in Test (SDET) to join our team on a 3-month contract. The ideal candidate will have a strong software development background combined with expertise in test automation, quality engineering, and modern software development practices. You will play a key role in building scalable automation frameworks, driving quality initiatives, and ensuring the reliability and performance of our applications.

Key Responsibilities:

• Design, develop, and maintain robust and scalable test automation frameworks from scratch.
• Define and implement automation strategies across multiple applications and services.
• Create and execute automated test scripts for web applications, APIs, and backend services.
• Collaborate with developers, architects, product managers, and QA teams to ensure quality throughout the software development lifecycle.
• Perform API testing, backend validation, and end-to-end testing across distributed systems.
• Identify, troubleshoot, and resolve defects across various application layers.
• Integrate automated tests into CI/CD pipelines to enable continuous testing.
• Conduct code reviews and mentor team members on automation best practices.
• Drive improvements in test coverage, reliability, and engineering efficiency.
• Participate in Agile ceremonies and contribute to release planning and quality assurance strategies.

Required Skills & Qualifications:

• 3–6 years of experience in Software Testing, Test Automation, or SDET roles.
• Strong programming skills in at least one of the following languages: Java, Python, JavaScript, or C#.
• Solid understanding of Data Structures, Algorithms, and Object-Oriented Programming (OOP) concepts.
• Proven experience in designing and building automation frameworks from scratch.
• Strong knowledge of software design principles, design patterns, and clean coding practices.
• Hands-on experience with API testing and backend validation.
• Familiarity with Microservices Architecture and distributed systems.
• Experience with Git and collaborative development workflows.
• Experience integrating automated tests within CI/CD pipelines.
• Strong debugging, analytical, and problem-solving skills.
• Ability to work independently and drive quality initiatives with minimal supervision.

Preferred Qualifications:

• Exposure to Docker and containerized environments.
• Experience working with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of performance, security, or reliability testing is an added advantage.

Contract Details

• Duration: 3 Months
• Location: Bangalore (Onsite/Hybrid as per project requirements)

CometChat Overview

CometChat is a full-stack conversational platform built to unify every layer of interaction - bringing together real-time conversations (chat, messaging, voice, and video), AI Agents, moderation, notifications, and analytics in one modular, developer-first solution.

We were also recognized on Forbes' 2026 America's Top 500 Startup Employers List - a reflection of the team and culture we've been deliberate about building.

We believe the interface of the future is conversation - not clicks. Every app will soon have an AI layer that's as native as text messaging today. That's why we're building the infrastructure for the world's AI-powered conversations - from human-to-human, to human-to-agent, to multi-party collaboration with AI in the mix.

From AI onboarding assistants that get users productive in minutes, to copilots that perform complex workflows in-app, to intelligent moderators that protect and guide communities in real time - our AI Agent platform makes it all possible.

With CometChat's ready-to-use UI kits, powerful SDKs, and our Full Stack AI Agent Platform, product teams across startups and enterprises can launch safe, scalable, and smart in-app interactions faster than ever.

Why Join Us Now

We're at the tipping point where AI becomes a native part of every conversation. At CometChat, you'll help shape a future where users can talk to their apps as naturally as to a friend - where agents think, reason, act, and collaborate with humans in real time.

You won't just be joining a product team - you'll be building the standard for AI interaction layers: agent-aware UI, intelligent guardrails, rich actions libraries, and multi-party collaboration between people and AI.

If you want to help define how the next billion users will communicate - and push the boundaries of what's possible in real-time, AI-powered engagement - we'd love to work with you.

What we mean by AI-native

AI-native here means you build with agents by default. We expect 100% of the code to be generated via agentic tools (Cursor, Claude Code, and similar), while you own everything that actually matters: problem framing, architecture, tradeoffs, review quality, tests, performance, and security. This is not "vibe coding." The code is generated. The thinking is yours. You should be great at steering agents, validating output, catching subtle issues early, and debugging code you did not manually write.

Why AI-native

Software development is changing permanently, and we are leaning all the way in. You will work in a team that ships fast with agents, where your leverage comes from judgment and systems thinking rather than typing speed. You will get access to whatever AI tools you need (Cursor, Claude Code, or anything else that makes you effective), and the freedom to use them aggressively. If you want to operate at the edge of how modern engineering gets done and level up your output, this role is built for that.

Join us to build where AI meets human connection.

Position Overview & Priorities

We are looking for versatile and experienced technical additions to our development team. The position offers an extensive amount of ownership and influence over our development process as we scale the team. We’re looking for people who enjoy solving meaningful problems and love seeing the things they build in the hands of real users.

Primary responsibility would be:

• Designing and building applications/SDK for the iOS platform
• Ensuring the performance, quality, and responsiveness of applications
• Collaborating with a team to define, design, and ship new features
• Defining correct architecture and following the right design principles.
• Helping maintain code quality, organization, and automatization

Work Location

Chembur, Mumbai

Prioritized Experiences and Capabilities

• Minimum 2-5 years of experience in iOS app development
• Leverage AI-native development workflows, including agentic IDEs and coding assistants (e.g., Cursor, Claude Code), to accelerate delivery while maintaining code quality, security, and engineering standards.
• Proficiency with Objective-C and Swift.
• Experience in iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools
• Familiarity with continuous integration

Key Responsibilities

• Provide L2/L3 support for SAP FICO modules, resolving incidents, break-fix issues, and change requests within SLAs using tools like ServiceNow.
• Handle production configurations, month/year-end closings, and assist in functional enhancements including RICEF objects via full SDLC.
• Perform GAP analysis, BRD mapping, and guide technical teams on RICEF specifications for custom developments.
• Support testing (unit, integration, UAT), code reviews, and initial problem fixes for enhancements and new functionality.
• Collaborate with functional experts on incident resolution and solution design to meet quality standards.

Mandatory Skills

• 6-8 years SAP FICO support experience, including data modeling, extractions, staging, loading, transformations, and reporting.
• Core FI/CO configuration: GL, AP/AR, AA, Bank Accounting; CO sub-modules like Cost Element (creation/planning), Cost Center (planning/assessment/distribution/reporting), Internal Orders (types/planning/settlement), Product Costing (settings/standard/settlements/ML), COPA (structure/segments/flow/assessment/reports).
• Expertise in cross-module integrations: FI-MM/WM/SD/PP/PS.
• RICEF development, enhancements/user-exits, and strong knowledge of month/year-end activities.

Preferred Qualifications

• S/4HANA experience with Universal Journal, Fiori apps, and ITSM tools.
• Excellent communication for multinational teams, BRD analysis, and explaining technical concepts to non-technical users.
• Bachelor's in relevant field; ability to work independently in fast-paced settings.

Job Title: SRE Lead Engineer

Location: Hyderabad, India

Company: Client of Options Executive Search, AI Saas Product Development Company

We are seeking a DevOps / SRE Lead Engineer to architect and scale our client's multi-tenant SaaS platform with AI/ML at the core..

Our client, a fast-growing AI-powered SaaS company in the FinTech space, is looking for a Site Reliability Engineering (SRE) Lead Engineer to join their dynamic team. This is an opportunity to design and operate large-scale SaaS systems that integrate cutting-edge AI/ML capabilities.

About the Role

As the SRE Lead Engineer, you will be responsible for architecting, building, and maintaining infrastructure that powers a multi-tenant SaaS platform. You’ll drive reliability, scalability, and security, while supporting AI/ML pipelines in production. This is a hands-on role with significant ownership, requiring both technical depth and leadership in site reliability practices.

Key Responsibilities

• Architect, design, and deploy end-to-end infrastructure for large-scale, microservices-based SaaS platforms.
• Ensure system reliability, scalability, and security for AI/ML model integrations and data pipelines.
• Automate environment provisioning and management using Terraform in AWS (EKS-focused).
• Implement full-stack observability across applications, networks, and operating systems.
• Lead incident management and participate in 24/7 on-call rotation.
• Optimize SaaS reliability while enabling REST APIs, SSO integrations (Okta/Auth0), and cloud data services (RDS/MySQL, Elasticsearch).
• Define and maintain backup and disaster recovery for critical workloads.

Required Skills & Experience

• 8+ years in SRE/DevOps roles, managing enterprise SaaS applications in production.
• Minimum 1 year experience with AI/ML infrastructure or model-serving environments.
• Strong expertise in AWS cloud, particularly EKS, container orchestration, and Kubernetes.
• Hands-on experience with Infrastructure as Code (Terraform), Docker, and scripting (Python, Bash).
• Solid Linux OS and networking fundamentals.
• Experience in monitoring and observability with ELK, CloudWatch, or similar tools.
• Strong track record with microservices, REST APIs, SSO, and cloud databases.

Nice-to-Have Skills

• Experience with MLOps and AI/ML pipeline observability.
• Cost optimization and security hardening in multi-tenant SaaS.
• Prior exposure to FinTech or enterprise finance solutions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• AWS Certified Solutions Architect (strongly preferred).
• Experience in early-stage or high-growth startups is an advantage.

Why Join?

• Be at the forefront of AI/ML-powered SaaS innovation in FinTech.
• Work with a high-energy, entrepreneurial team building next-gen infrastructure.
• Take ownership of mission-critical reliability challenges.
• Grow your career in an environment that values impact, adaptability, and innovation.

If you’re passionate about building secure, scalable, and intelligent platforms, we’d love to hear from you. Apply now to be part of our client’s journey in redefining enterprise finance operations.

Job Description: (Mandate Skills)

• Exceptional architecture and design skills using Object Oriented Programming concepts and Design patterns
• Strong problem solving and analytical skills
• Hands on Java Engineer, with experience building consumer facing or enterprise applications using Java stack
• Ability to manage small teams (2-4 members) using agile development process

Do You Know? (Skills good to have)

• Exposure to building service oriented distributed systems
• In building systems that process big data in a distributed environment, either in real time streaming or offline
• In messaging systems like Kafka, RabbitMQ, kinesis, etc.
• In real time computation tools like Storm / Spark or Hadoop based tools.
• In Data warehousing technologies like Redshift, BigQuery, etc.

Level 3 Contractor-to-Fulltime-Programmer Role:

Must have 1-2 years (ideally 12 to 30 months) of post-collegiate professional programming experience at a top SaaS company in React, Typescript, Javascript working within Visual Studio Code and Yarn, leveraging superior techniques with Routing, Components, State, and Props to deliver elegant consumer applications based on dynamic data.

Ability to translate user story completely into exceptional functionality that consistently meets acceptance criteria and delights users.  Ability to convert complex workflows into elegant experiences highly prized.

Experience with Firebase, Firestore, MongoDB, Heroku and other Cloud-based technologies to deliver scalable, performant data-driven applications, with deployments on Kubernetes.  Ideally experienced working with colleagues over Discord.

Ability to exhibit judgment to independently author test suite and testing scripts to evaluate code additions, ensuring no regressions in functionality or user experience.

Proficiency in translating complex mathematical concepts into effective data structures and programming practices.  Personal pleasure in solving mathematical puzzles elegantly is a huge plus.

Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
.

Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.