CloudCraze Developer - Sales/B2B Commerce Cloud

What the company wants:

They want someone who can build and manage relationships with real estate brokers. You’ll be the main point of contact for brokers, onboard new ones into the network, and work with them to bring in buyers and properties. Your job is to make sure brokers stay engaged, motivated, and consistently deliver results.

Role:

• Be the single point of contact (POC) for all brokers.
• Onboard new brokers into the company’s channel partner network.
• Build and maintain strong, long-term broker relationships.
• Work with brokers to bring in qualified buyers for listed properties.
• Encourage brokers to source high-potential properties for the company.
• Track broker performance and give feedback for improvement.
• Conduct regular broker training to align them with company processes.
• Stay updated on market trends and identify new opportunities.
• Travel frequently to meet brokers and keep them engaged.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

ESSENTIAL EXPERIENCE 

1.   3.5 to 12-14 years of experience as a Software Developer.

2.   Experience in .Net technologies - C#, ASP.net is must.

3.   Experience in developing REST based PAPIs.

4.   Experience in building web user interface.

5.   Good to have experience in developing single page apps using modern JS framework.

6.   Skills in cross browser development.

7.   Understanding of Agile methodology.

8.   Excellent trouble shooting and communication skills.

9.   Knowledge of Azure will be an added advantage. 

JOB DESCRIPTION

1. Developing and implementing web-based applications using .Net technology and MS-SQL.
2. Developing front end with highly responsive user interface concept using React concept.
3. Identifying web-based user interaction.
4. Participate in requirement analysis.
5. Collaborate with internal teams and positive mindset to help and seek help.
6. Documentation of application development changes and updates. 

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports

Job Location: New Delhi

What you’ll do:

• Contribute to all phases of the Software development lifecycle

• Write well-designed testable, efficient code and complex code with Data Structure & Algorithms.

• Ensure designs are in compliance with specifications on Java and RestAPI.

• Prepare and produce releases of software component

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• A Developer whose job includes writing complex code, testing, and fixing bugs.

• Maintain, design the database and organize collected information.

• A specialized programmer who focuses on multiple types of development.

What you’ll bring:

• 2 year to 5 years of proven hands-on Software Development experience.

• Strong experience in Java programming

• Expertise Knowledge of Data structures and Algorithms

• Proven working experience in a product-based organization (preferred)

• Understanding with Java frameworks Spring boot, Microservices and ORM frameworks.

• Must have the experience to design and build scalable REST APIs.

• Object-oriented analysis and design using common design patterns.