Customer Support Executive

BUDGET: 6.5LPA

EXPERIENCE: MIN 2yrs and MAX 10yrs

LOCATION: Noida

Role Description: The Academic Counselor role at HR TEAM is a full-time, on-site position based in Noida. The individual in this role will guide students, parents, and educational institutions on academic pathways, program selection, and career-oriented learning options. Day-to-day responsibilities include conducting consultations, assessing educational needs, recommending suitable courses or institutions, and maintaining accurate records of interactions. The Educational Consultant will collaborate with internal teams to refine advisory services, prepare informational materials, and support outreach and orientation activities. The role also involves handling inquiries, providing clear communication across channels, and ensuring a positive, professional client experience.

Qualifications:

• Strong skills in Educational Consulting and a solid understanding of the Education sector.
• Consulting skills with the ability to analyze client needs and recommend appropriate solutions.
• Excellent Communication skills, both written and verbal, for clear, professional interactions.
• Customer Service skills with a focus on responsiveness, empathy, and client satisfaction.
• Bachelor’s degree in Education, Psychology, Management, or a related field; advanced qualifications are an advantage.
• Experience working with students, parents, or educational institutions, preferably in a consulting or advisory capacity.
• Ability to work on-site in Noida, manage multiple cases simultaneously, and maintain confidentiality.
• Proficiency in basic computer applications and comfort using CRM or database tools.

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Group, is one of India’s fastest-growing EdTech companies. We aim to revolutionize learning through innovative, tech-driven, and result-oriented education solutions for students from Grades 6 to 12+.

Role Overview

We’re hiring Academic Counsellors (Inside Sales) who are passionate about guiding students and parents toward the right learning programs. You’ll play a crucial role in driving revenue growth and helping learners achieve their academic goals.

Key Responsibilities

• Connect with prospective customers via calls, emails, and virtual meetings.
• Understand students’ academic needs and recommend suitable Infinity Learn programs.
• Achieve and exceed monthly sales targets.
• Build and maintain strong relationships with students and parents.
• Handle objections confidently and close sales effectively.

Requirements

• Minimum 1 year of sales experience (EdTech or education background preferred).
• Strong communication and persuasive skills.
• Goal-oriented and self-driven attitude.
• Comfortable working in a fast-paced environment.
• Proficiency in CRM tools will be an added advantage.

Work Schedule

• Days: Tuesday to Sunday (Monday fixed off)
• Timings: 11:00 AM – 9:00 PM

Why Join Us?

• Be part of a dynamic and fast-growing EdTech brand backed by Sri Chaitanya.
• Work with an energetic and motivated sales team.
• Opportunity to make a real impact in transforming education across India.

Job description

Job Title: Academic Counsellor Inside SalesCompany: Infinity Learn by Sri Chaitanya Job Description

As an Academic Counsellor Inside Sales, you will be responsible for interacting with prospective students and parents, understanding their academic requirements, and guiding them toward the right educational programs offered by Infinity Learn.The role requires excellent communication skills, a target-oriented mindset, and the ability to build strong customer relationships through outbound calling, counselling, demo booking, and sales conversion.

Key Roles & Responsibilities

• Make outbound calls to approximately 150200 prospective leads on a regular basis.
• Connect with prospective students and parents through calls and virtual interactions.
• Understand the academic requirements and needs of students and parents.
• Counsel parents and students regarding available courses, program benefits, and learning opportunities.
• Book online live demo sessions with interested parents and students.
• Coordinate with parents to confirm their availability for the scheduled demo session.
• Conduct online live demo sessions with the parent along with their child, explaining the program, features, benefits, and learning approach.
• Follow up regularly with interested leads after demo sessions.
• Handle customer queries and objections professionally.
• Convert qualified leads into enrollments/admissions and achieve assigned sales targets.
• Maintain customer data and update sales records/CRM regularly.
• Coordinate with internal teams to ensure smooth onboarding and post-sales support.
• Contribute to overall revenue growth by achieving individual and team targets.

Eligibility Criteria

• Graduation is Mandatory.
• Freshers with strong communication skills and an interest in sales can also apply.
• Prior experience in Inside Sales / Telesales / EdTech Sales will be an added advantage.
• Strong communication, convincing, counselling, and negotiation skills required.
• Candidate should possess a personal laptop and stable internet connection.
• Self-motivated, target-driven, and comfortable with outbound calling and sales targets.

Salary & Benefits

• Attractive Fixed Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Professional Sales Training & Development
• Dynamic and Growth-Oriented Work Environment

Working Details

• Working Days: Tuesday to Sunday
• Fixed Week Off: Monday
• Work Timings: 11:00 AM to 9:00/9:30 PM
• Work Mode: Work From Office

Hiring: Academic Counsellor & Senior Admission Counsellor

Company: upGrad

Industry: EdTech

Open Positions

1. Academic Counsellor – Lucknow

• Experience: 2+ years mandatory in EdTech Sales
• CTC: Up to ₹7.5 LPA Fixed + ₹4 LPA Incentives

2. Senior Admission Counsellor – Noida

• CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives

3. Team Lead - Kolkata Location (Must know Bengali)

•     CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives

Key Skills & Requirements

• Excellent communication and interpersonal skills
• 2+ years of relevant EdTech Sales experience mandatory for Academic Counsellor
• Strong sales, counseling, lead-conversion, and follow-up skills
• Ability to achieve and consistently meet sales/admission targets
• Strong objection handling and negotiation skills
• Good relationship-building and student counseling abilities
• Career stability with consistent tenure in previous organizations
• Comfortable working in a target-driven environment

Key Responsibilities

• Counsel prospective students and understand their educational and career requirements.
• Explain relevant courses/programs and guide students through the admission process.
• Manage leads through calls, follow-ups, and consultations.
• Convert qualified leads into admissions and achieve assigned targets.
• Handle student queries, objections, and concerns effectively.
• Maintain regular follow-ups and manage the complete counseling-to-admission cycle.
• Update and maintain accurate lead/customer information in the CRM.
• Build strong relationships with prospective students and ensure a smooth admission experience.

Preferred Profile: Candidates with strong EdTech sales experience, excellent communication skills, proven conversion ability, and stable career history.

APPLY NOW & FILL UP THE FORM 

https://forms.gle/JkbsepckjUeBJ5Wt8

🚨 WE’RE HIRING | ACADEMIC COUNSELLOR – INSIDE SALES 🚨

Infinity Learn by Sri Chaitanya is hiring passionate and target-driven professionals for our Bangalore & Hyderabad locations!

📍 Locations: Bangalore | Hyderabad

🏢 Work Mode: Work From Office

📅 Working Days: Tuesday to Sunday

🗓️ Week Off: Monday

⏰ Timings: 11:00 AM – 9:00 / 9:30 PM

🎯 What You’ll Do

• Connect with prospective students and parents through outbound calls

• Understand their academic requirements and counsel them on suitable programs

• Book and coordinate online demo sessions

• Conduct live demo sessions with parents and students

• Handle queries and objections effectively

• Follow up with interested leads and drive enrolments

• Achieve individual and team sales targets

• Maintain CRM/sales records and contribute towards revenue growth

The role involves regular outbound calling, counselling, demo booking, follow-ups and sales conversions.

👤 Who Can Apply?

• Graduation is mandatory

• Freshers with strong communication skills and a genuine interest in sales can apply

• Experience in Inside Sales / Telesales / EdTech Sales is an added advantage

• Strong communication, convincing, counselling and negotiation skills

• Target-driven and comfortable with outbound calling

• Personal functional laptop is mandatory

🚀 Training & Growth

1 Month Training Program:

➡️ 1 Week CRT – Product knowledge, demo conduction & calling pitch

➡️ 3 Weeks OJT – Practical exposure & performance tracking

Performance will be evaluated on talk time, demo bookings and demo conductions, and at least 1 sale is mandatory to clear the training period.

✨ Performance-Based Incentives

✨ Career Growth Opportunities

✨ Professional Sales Training & Development

✨ Dynamic & Growth-Oriented Work Environment

If you are someone with the passion, hunger and zeal to build a career in sales, earn, learn and grow, we would love to hear from you!

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