Customer Support Executive

Responsibilities:

• Monitor and ensure product quality as per drawings, specifications, and standards
• Handle production planning, scheduling, and daily shop-floor operations
• Inspect incoming, in-process, and final products
• Maintain quality records, inspection reports, and SOPs
• Coordinate with production, design, and sales teams to meet delivery timelines
• Identify defects, implement corrective and preventive actions
• Ensure machine utilization, manpower efficiency, and safety compliance

Requirements:

• Diploma / BE in Mechanical or related field
• Experience in manufacturing / prototyping / vacuum casting / 3D printing preferred
• Knowledge of quality tools, measuring instruments, and production processes
• Strong problem-solving and team coordination skills

Key Responsibilities: 

• Develop high-quality content for a variety of channels including blogs, articles, whitepapers, social media posts, website content, email campaigns, case studies, and brochures. 
• Research industry trends, emerging technologies, and competitors to produce insightful and relevant content that aligns with business priorities. 
• Support and manage company social media platforms (LinkedIn, Twitter, Facebook, etc.) with consistent and engaging content to enhance online presence and reach. 
• Collaborate with design, digital, and business teams to align content with brand tone, campaign goals, and visual storytelling. 
• Assist in creating content calendars and ensuring timely content delivery across all platforms. 
• Apply SEO best practices to content and continuously optimize for improved visibility and traffic. 
• Work closely with internal stakeholders to understand solutions, translate technical inputs, and craft customer-centric narratives. 
• Participate in brainstorming sessions to contribute creative ideas for integrated campaigns and thought leadership. 
• Analyze content performance metrics and audience engagement to refine content strategies and improve impact. 

The right candidate for this role must exhibit: 

• Excellent verbal and written communication skills. 
• Experience writing/editing troubleshooting, procedural information, and reference information. 
• Ability to simplify complex technical topics into engaging content. 
• Familiarity with standard style guides and their recommendations. 
• Have a functional knowledge of SEO concepts. 
• Familiarity with social media management and content tools (e.g., Hootsuite, Buffer, Canva). 
• Understanding of SEO, content structuring, and keyword research. 
• Proactive, collaborative, and able to manage multiple projects in a deadline-driven environment. 
• Familiarity with technology and other technical concepts from a variety of industries is an advantage 

Education And Experience 

• Mastery of the English language  
• Excellent communication, writing, and editing skills 
• An interest in technology and software 
• A positive, can-do attitude 
• A desire to learn and be mentored 
• Minimum 2-3 years of relevant technical copywriting work experience 

Industry: IT Services & Consulting 

Functional Area: Marketing & Communication

Job Description: We are seeking a dynamic and experienced Digital Marketing Trainer to join us. The Digital Marketing Trainer will be responsible for designing and delivering comprehensive training sessions on various aspects of digital marketing to our students.

Responsibilities:

• Design and develop digital marketing training programs, workshops, and materials based on industry best practices and emerging trends.
• Conduct engaging and informative training sessions on topics including but not limited to:
• Search Engine Optimization (SEO)
• Pay-per-click (PPC) advertising
• Social media marketing (SMM)
• Content marketing
• Email marketing
• Digital analytics and reporting
• Provide hands-on training and practical assignments to enhance participants' understanding and application of digital marketing strategies.
• Assess and evaluate participants' performance and progress throughout the training programs.
• Stay updated with the latest digital marketing trends, tools, and technologies, and incorporate them into training programs as appropriate.
• Mentor and support participants in applying digital marketing concepts to real-world projects and campaigns.

Requirements:

• Proven experience of at least 5 years as a Digital Marketing Trainer or similar role, with a strong background in digital marketing strategies and techniques.
• In-depth knowledge of SEO, PPC, social media platforms, email marketing tools, and digital analytics.
• Excellent presentation and communication skills, with the ability to explain complex digital marketing concepts effectively.
• Hands-on experience in managing digital marketing campaigns and projects across multiple platforms.
• Ability to inspire and motivate learners, fostering a collaborative and supportive learning environment.
• Bachelor’s degree in Marketing, Communications, or a related field. Additional certifications in digital marketing (e.g., Google Ads, Google Analytics) will be advantageous.
• Prior experience in curriculum development or instructional design is a plus.

Application Process: Interested candidates are encouraged to submit their resume.

Responsibilities

● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,

scalable & are of high quality.

● Build and/or operate platforms that are highly available, elastic, scalable, operable and

observable.

● Build/Adapt and implement tools that empower the TI AI engineering teams to

self-manage the infrastructure and services owned by them.

● You will identify, articulate, and lead various long-term tech vision, strategies,

cross-cutting initiatives and architecture redesigns.

● Design systems and make decisions that will keep pace with the rapid growth of TI AI.

● Document your work and decision-making processes, and lead presentations and

discussions in a way that is easy for others to understand.

● Available for on-call during emergencies to handle and resolve problems in a quick and

efficient manner.

Requirements

● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and

Kubernetes or similar infrastructure platforms. (preferably AWS)

● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test

everything, proactive monitoring etc).

● Experience in building and operating distributed systems.

● Understanding of operating systems, virtualization, containerization and networks

preferable

● Hands-on coding on any of the languages like Python or GoLang.

● Familiarity with software engineering practices including unit testing, code reviews, and

design documentation.

● Strong debugging and problem-solving skills Curiosity about how things work and love to

share that knowledge with others.

Benefits :

● Work with a world class team working on a very forward looking problem

● Competitive Pay

● Flat hierarchy

● Health insurance for the family

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision