Customer Support Executive

Skill Set: 10 years plus as a full stack Java/JavaScript Developer

Micro Services, Distributed Systems

Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless)

Programming Backend: Node.js ,

Programming FrontEnd: React.js or ,Angular

Queuing: RabbitMQ /Kafka

Methodologies: Agile Scrum

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

• Providing technology leadership, vision, and passion to the product team.
• Working closely with the product management team and engineering team to transform customer needs into product engineering architecture and initiatives.
• Responsible for defining and implementing solid product engineering best practices and processes to guarantee results for product delivery.
• Take ownership and drive technology initiatives in the organization.
• Manage the product architecture design and reviews, review platform test automation, and DevOps Practises.
• Recruiting and mentoring a team of world-class developers.
• Provide the Delivery and Support teams with technical advice and support.

• Should have a strong technical background in product development and the complete software development life cycle.
• Coding skills are mandatory and we’re looking for someone who is technology agnostic and can jump in where needed. Our current tech stack scales across various technologies and platforms: JAVA, Ionic/Angular, IOS, Android, PHP and Python among others.

• Flexible, adaptable to the challenging pace of identifying and adopting new technologies.
• Have a strong sense of ownership and motivation to make our product successful.

• Result-oriented with a strong sense of drive and driven technology initiatives in previous jobs.

• Must have experience in building teams, identifying and mentoring talent, and working on architecting and building large-scale products.
• Must have an excellent understanding of the current web and mobile app technology landscape.
• The ideal candidate should have 12+ years of experience in software engineering with at least 8-10 years in product development. 
• Last position as an technical owner of a product engineering team with at least 15 people.
• A Bachelor’s degree or better, preferably in Computer Engineering, from a reputed college/university.
• Excellent verbal and written communication skills.

TROOLOGY is looking for a highly motivated and results-driven Sales and Business

Development Specialist with a minimum of 2 years of experience in software sales, technology

consulting, and business development.

The ideal candidate will possess strong analytical skills, a proven track record of achieving sales

targets, and the ability to cultivate and maintain relationships with corporate and government

clients.

Responsibilities:

 Identify and develop new business opportunities through strategic prospecting,

networking, and relationship building.

 Build and maintain strong relationships with corporate and government clients to

understand their business needs and promote our products and services.

 Conduct market research and analysis to identify emerging trends, competitive threats,

and growth opportunities.

 Collaborate with cross-functional teams, including marketing, product development,

and customer support, to ensure alignment and support of sales initiatives.

 Prepare and deliver compelling sales presentations, proposals, and demonstrations to

potential clients.

 Negotiate and close sales contracts, ensuring mutually beneficial agreements that meet

both customer needs and company objectives.

 Track and report on sales activities, pipeline development, and revenue forecasts using

CRM software.

Requirements:

 MBA in Sales & Marketing, or related field.

 Minimum of 2 years of experience in software sales, technology consulting, or business

development.

 Proven track record of achieving sales targets and driving revenue growth.

 Strong analytical skills with the ability to interpret data, identify trends, and make data-

driven decisions.

 Excellent communication and interpersonal skills, with a pleasant attitude and the

ability to build rapport with clients at all levels.

 Ability to work independently and as part of a team in a fast-paced, dynamic

environment.

 Experience working with corporate and government clients is preferred.

 Should have excellent written & verbal communication skills.

 Should have experience of preparing proposals, presentations and delivering

presentations to the customer.

Benefits:

 Competitive salary and incentive structure.

 Comprehensive benefits package.

 Opportunities for professional development and career advancement.

 Collaborative and inclusive work environment with a focus on innovation and

continuous improvement.

If you are a proactive and results-oriented sales professional with a passion for technology and

a drive to succeed, we encourage you to apply for this exciting opportunity. Join us in shaping

the future of TROOLOGY and making a positive impact on our clients and communities.

Apply now!

• Suggest programmatic strategy and tactics that coordinate with and augment the overall media plan objectives for DB2B clients
• Create and actively manage and optimize programmatic campaigns in DSPs
• Be consistently curious and inquisitive – learn how platforms work, and more importantly, learn how to game them
• Manage campaigns across programmatic mobile, display, video, OTT, CTV, and audio
• Understand how data from various channels can help the overall customer journey for each client account
• Identify, suggest, and setup private marketplace deals
• Continually acquire knowledge by maintaining relationships with key programmatic vendors portfolio
• Actively monitor campaign KPIs via reporting
• Produce and present engaging campaign analysis to clients, demonstrating the effectiveness of planning, testing, and media optimization and management
• Provide insight and guidance to members of the integrated media team
• Maintain and stay current on industry news and research

Qualifications

• Hands-on experience with one or more of the following DSPs: Google DoubleClick Bid Manager(DV360), TheTradeDesk, DataXu, Amazon Advertising Platform, Adobe/TubeMogul, and Sizmek
• DoubleClick Campaign Manager/DoubleClick Bid Manager certifications are preferred but not required
• Strong written and verbal communication skills
• Detail-oriented and organized
• Able to multitask and work well under pressure
• Positive team player
• Proficiency in Microsoft Office applications
• Bachelor of Arts or Bachelor of Science degree

Must have:

• Knowledge on design, development and deployment of applications based on CMS and Dot Net technology framework
• Strong Analytical, Logical Reasoning and Problem-Solving skills
• Strong in SDLC concepts, RDBMS concepts and SQL/PL-SQL, Data Structures
• Ability to effectively work with a highly technical and virtually located team

Good to have:

• Considerable knowledge in the following: Drupal, .NET MVC, PHP, CSS, Angular, jQuery, Microsoft SQL Server, MySQL, DevOps, Agile software development 
• Exposure to mobile application development using any one of the mobile development platforms (iOS, Android, Windows)

Soft skills:

• Ability to co-ordinate among various user groups and internally within the team. This is a critical skill
• Excellent communication skills, both written and oral
• Ability to multi-task and prioritize
• Deliver on commitments
• Self-Starter and willing to learn many new skills on the job
• Willing to work flexible hours as the job demands
• Excellent trouble shooting skills
• Ability to think through various business issues and come up with solid design solutions that will stand the test of time
• Good listening and influencing skills; a strong customer focus is a must