Customer Support Executive

Key Responsibilities Area

 Follow work schedule time and safe work practices.

 Follow grooming and uniform guidelines as per the company

 Effectively open and operate the assigned outlet within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times and protecting stakeholders interests

 Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervision of manpower and scheduling

 Own and manager peak period business as per standard operating procedures

 Ensure readiness and realistic projections / forecasting on the shift

 Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective

actions

 Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts

 Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment

 Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer

delight

 Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns.

 Execute inventory and cost control process to control food wastage and preserve quality on the shift

 Train and certify the new and tenured team members regularly to deliver consistent performance on the shift

 Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations

 At all times, project a favorable image of companya to the general public. Be a role model at all times

Skillset Required

 Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays only.

 Male employees will be required to work night shifts based on operational needs.

 Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive dining experience.

 Communication Skills: Clear and effective communication with team members, managers, and customers.

 Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive selling.

 Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

 Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal grooming norms.

Qualification & Age Criteria

 Educational Qualification:

Minimum 12th Pass.

Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.

 Experience:

3–5 years of experience in QSR, restaurant, or hospitality industry preferred.

 Age Criteria:

22 to 30 years (flexible based on experience and role suitability).

 Language Skills:

Good proficiency in English and Hindi

4 to 7 years of hands on IT/tech recruitment experience in product or tech-heavy environments

End-to-end hiring ownership for technical roles (sourcing to offer closure)

Proven experience hiring niche tech roles: Software, Data, BI, QA, Cloud/DevOps, IT Support, UI/UX, Technical PMs

Strong expertise in talent sourcing beyond job boards (LinkedIn, tech communities, referrals, talent mapping, passive hiring)

Experience with ATS platforms, Boolean search, and tech screening/evaluations

Ability to partner closely with hiring managers and tech leaders to forecast demand and close roles at speed

Strong stakeholder communication, coordination, and candidate management skills

Bachelor’s degree (Technical background or MBA preferred)

*Must speak fluent english*

Video Pre-Screen Interview Required... After submitting please also visit here to apply & start the initial video interview:

Job description

We believe cloud based technology has changed how we work. Our commercial lending SaaS platform empowers our client base of brokers and lenders to create a seamless borrower experience, manage a network of brokers, & scale their entire lending organization in the cloud powered by LendingWise

Company Description

Do you want to work for a company powering the digital lending transformation across numerous lending verticals? We work to make a lending platform that is robust, customizable, & turnkey for numerous business purpose lending products like residential/commercial real estate lending, business funding, SBA, Equipment, MCA and more. The lending suite of products includes a CRM, LOS, Marketplace, and Servicing capabilities, ALL-IN-ONE platform. It’s the holy grail for every private lender/commercial lender/bank/Credit Union or broker of any size. We launched in early 2018 and have seen explosive growth nationwide.

Position Summary

LendingWise is looking for a Full Stack Developer/Architect who has the ability to define, develop and manage the existing architecture strategy for the LendingWise platform & its inter-connected products related to CRM, LOS, Servicing & Marketplace of lenders. You will be responsible for introducing new applications, services, and technologies into the LendingWise technical landscape and you will take responsibility for the initiatives you designed. You will need expert level knowledge of a variety of business domains including, but not limited to, CRM, Loan Origination, Loan Servicing, Payment integration, & API connectivity for various integrations for mortgage vendors (Plaid, Corelogic, DocMagic, Docusign, etc… & CRMs like hubspot, salesforce, etc… You need to manage input from our product owner/manager & CEO and assume overall responsibility for the execution of multiple, large-scale, mission critical initiatives. You will be accountable to a variety of primary business stakeholders for the quality and success of programs assigned to you. An acute sense of attention to detail is necessary. This role requires working with teams within and outside the USA. Flexibility in working hours will be required.

Key Responsibilities

Help plan, architect, & review various phases, features, bugs, & enhancements of the CRM, Loan Origination, & Loan Servicing platform & API connectivity hub

Introduce new tools and fresh insights to assist with development goals

Work on new features, enhancements, bugs & refactor code to MVC structure within the LendingWise platform

Requirements

Deep knowledge of Core PHP & other PHP frameworks, including strong experience with MVC patterns

JavaScript, HTML, Bootstrap

MySQL & Stored Procedures

Excellent skills in object-oriented programming and MVC design patterns

Comfortable working with SSH command line & GitHub version control, & PHP Storm

Solid knowledge of RESTful API endpoints

Multi-tenant CRM, ERP, Real Estate, Loan or FinTech Experience required

Compensation:

Competitive Salary & Bonuses

2 weeks paid time off annually

Flexible work schedule

Job Type: Full-time

Location:

Remote

• Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
• Collaborate with UI/UX and Research teams to further improve current systems.
• Adapt technical trends in web applications to support product quality.
• Manage product compatibility across devices.
• Create peer learnings for team members and build context for new team mates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• At least 1 year of experience working in frontend for desktop and mobile web.
• Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Understanding of GraphQL APIs.
• Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

INTRODUCTION:

i-Lanam was established in the year of 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to established this company.

SPECIALISATION:

Whatever be the size, complexity or requirement of your mobile application,

i-Lanam Technologies is a one-step solution in developing the finest Android,

iOS, React Native, PHP Application.

1. iPhone Application Development
2. Android Application Development
3. Web Development
4. UI/UX Design
5. IT Market Solution
6. IOT (Internet of Things)
   
   
   Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015,IN

Required Qualifications:

• 2 Year’s proficient experience with Kotlin
• Ability to use the Android Studio, including the Android SDK & Android NDK, with ease
• Experience with third-party libraries and APIs
• Experience publishing a high-quality android application to the Google Play Store
• FFMPEG(Build own library)
• GL-transition with FFmpeg
• GpuImage & Basic about OpenGL(glsl)
• Strong knowledge of Bitmap related operations
• Gesture related operations
• Good knowledge about memory management
• Proficient understanding of code versioning tools, such as Git

Roles and Responsibilities:

• Research new applications concept, design, development for apps like Photo-Video making
• Train juniors for new and redesign features of mobile apps, manage their queries
• Coordinating with team members across the organization for efficient work progress
• Ensure applications are properly integrated with Android APIs
• Communicate thoroughly with the back-end department to help build a best-practice RESTful API
• Communicate effectively with stakeholders to manage expectations
• Should be able to work as an independent contributor and also lead the team of junior Java/Android

Qualification:

• Bachelor’s degree in Computer Science, IT or related fields 

Responsibilities:

• To create new Exclusive Distributor
• Research & identify new market opportunities
• Maintain smooth relationship with the customer & be ready to fulfill their needs effectively.
• Setting new goals & new strategies to run the business & revenue growth.
• Arrange business meetings with prospective clients
• Promote the company’s products/services

Requirements:

• Bachelor’s Degree preferred
• Experience required at least 1-2 years in related field
• Strong convincing power
• Representative skill with communication
• Self-motivated & the ability to be motivated by target

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)