Customer Support Executive

The QA specialist is responsible for daily product testing, ensuring high-quality standards, and reporting issues directly to the Team Leader.

• Test the product every day to identify defects and ensure functionality.
• Assure the quality of the product by adhering to quality standards and specifications.
• Communicate proactively with the Team Leader (TL) for all identified issues, bugs, and status updates.

CTC: up to 40 LPA

Mandatory Criteria (Can't be neglected during screening) :

Need candidates from Growing startups or Product based companies only

1. 4–6 years experience in backend engineering

2. Minimum 2+ years hands-on experience with:

• TypeScript
• Express.js / Nest.js

3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)

4. Strong understanding of system design & scalable architecture

5. Hands-on experience in:

• Event-driven architecture / Domain-driven design
• MVC / Microservices

6. Strong in automated testing (especially integration tests)

7. Experience with CI/CD pipelines (GitHub Actions or similar)

8. Experience managing production systems

9. Solid understanding of performance, reliability, observability

10. Cloud experience (AWS preferred; GCP/Azure acceptable)

11. Strong coding standards — Clean Code, code reviews, refactoring

If interested kindly share your updated resume at 82008 31681

Skill set Key words

Java17, Java Spring Boot, Kubernetes/AKS/Docker(Knowledge), Microservices, (MongoDB/DynamoDB)

Role and Resposbilities :

•  Hands on experience in Java back-end development and skills with Spring-boot framework

•  Real life experience with Continuous Delivery principles and related tools (Kubernetes, AKS, Docker)

•  Expertise with Microservices design

•  Understanding of the Design Patterns, Architectural Blueprints, UML and Application Design

•  Experience in stateful application and web sessions

•  Experience with MongoDB, DynamoDB

•  Excellent communication skills and an ability to work in a team

Responsibilities:

Skills:

1. Strong knowledge of PHP web frameworks {such as Laravel, CI, etc depending on your technology stack}
2. Understanding the fully synchronous behavior of PHP
3. Understanding of MVC design patterns

About Company

Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items. 

Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Responsibilities

• Work towards Improving the architecture by tracking emerging technologies; evaluating their applicability to business goals and operational requirements.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Setup Architecture and Design guidelines for the platforms for multi-country roll-outs
• Develop and Define Architecture Standards
• Develop and Define Application Architecture Standards
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.
• Development of your team : Making sure that engineers under you are growing in their careers and getting better are software development everyday.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures, have ability to guide the developers in case there are any blockers.
  
  
  
  

Requirements

• Past experience of working for tier 1 / vc funded companies.
• Past experience of handling a team of at least 5+ developers.
• Continuous past experience of delivering products at a steady pace.
• Hands-on experience in JavaScript, HTML, CSS.
• Knowledge in Node JS
• Hands-on in Webpack, ES6, Typescript
• Strong working experience in Single Page, Building micro frontend apps, Progressive Web Apps, Server-Side Rendering using React.js
• Hands-on experience in the React ecosystem like Redux, React Router etc.
• Experience in Team Management. 
• Lead technical design discussions and review design to make sure design is aligned with Architecture.
• Setup and maintain standard developer guidelines for the development team
• Hands-on experience with automated test frameworks like Jasmine, Jest, Mocha, enzyme etc. And experience in promoting the values of unit tests, integration tests, and CI/CD automation
• Hands-on experience in maintaining Web Vitals

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Hands on experience in sourcing through job portals and referrals.

Good experience in IT or Non IT recruitment .

Willingness & ability to handle end to end recruitment including internal recruitment.

Should be able to handle multiple requirements simultaneously.

Comfortable with niche hiring & critical search assignments.

Interaction with the candidates and briefing them about the requirement.

Experience in handling walk-in drives.

Interaction with the clients.

Maintain all recruitment-related reports and forms

Should have good working knowledge in Microsoft Excel

Excellent command in verbal and written English.