Bengaluru (Bangalore)
1 - 2 yrs
₹2L - ₹2.5L / yr
Full time
Skills
Communication Skills
Problem solving
Decision-making
Customer Service
- Job title: Academic counsellor
Salary package: upto 2.4LPA + incentives
Job location: Banaswadi, Bengaluru
Job role:
Connecting with students, understanding their education background & aspirations,
accordingly suggesting training & placements programs to the students.
Qualification Eligibility:
Graduates - Minimum 1 year experienxce required
About LIMRA EDUTECH
Founded
2020
Type
Services
Size
employees
Stage
Raised funding
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Similar jobs
Customer Support Executive
at Learnyst Insight Private Limited
Founded 2015 • Product • 20-100 employees • Bootstrapped
Customer Service
Technical support
Customer Success
Bengaluru (Bangalore)
1 - 4 yrs
₹3L - ₹4.2L / yr
Job Description
============
Learnyst is looking for a Customer Support Executive to provide the highest level of customer delight and value.
You will work directly with our customers. You play a crucial role in engaging with the customer and building a strong relationship between Learnyst and the customer. You will act as an advisor and serve as the single point of contact for multiple customers. In short, the entire role is to deliver a happy, satisfied, referring customers.
You'll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys. You'll keep these concise, up-to-date, and easy-to-find so that the most important information about Learnyst is just a click away whenever customers need it.
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email, phone, live chat, and screen shares
- Quickly address or respond customer inquiries via email, Intercom, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of Learnyst product, build content and educate customers about the most relevant features for their specific business needs
- You will investigate problems, verifying facts, and figuring out resolutions
- Skilled at handling multiple issues, to efficiently prioritizing and solving a large number of inquiries
- Discover and document customer pain points to advance current support procedures
- Maintain Learnyst knowledge base which can be used by Customers to solve common problems
- Communicate with key team members on common or critical issues, assisting in the resolution of technical roadblocks
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with Learnyst platform updates and changes.
Required Qualifications & Skills
========================
- Bachelor's degree
- 1-4 years of customer support experience
- Must have excellent English and Hindi verbal communication skills and telephone manner, but know it's equally important to listen and understand customer problems
- Excellent writing skills and email/chat etiquette
- Experience with writing and organizing customer-facing help documentation
- HTML/CSS, client/server architecture, and software debugging skills are a huge plus for this role
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve process.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Perks And Benefits
=============
- Competitive salary
- Working hours - 9:30 AM to 6:30 PM IST
- Exposure to grow your career as technical support in SaaS products
- Gain hands-on experience in serving direct customers
- Exposure to learning the end-to-end customer life cycle
- Great work environment and opportunity to learn
- Free Food And Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks at all times of the day.
- Every Wednesday we have Game nights and quarterly team outings
============
Learnyst is looking for a Customer Support Executive to provide the highest level of customer delight and value.
You will work directly with our customers. You play a crucial role in engaging with the customer and building a strong relationship between Learnyst and the customer. You will act as an advisor and serve as the single point of contact for multiple customers. In short, the entire role is to deliver a happy, satisfied, referring customers.
You'll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys. You'll keep these concise, up-to-date, and easy-to-find so that the most important information about Learnyst is just a click away whenever customers need it.
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email, phone, live chat, and screen shares
- Quickly address or respond customer inquiries via email, Intercom, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of Learnyst product, build content and educate customers about the most relevant features for their specific business needs
- You will investigate problems, verifying facts, and figuring out resolutions
- Skilled at handling multiple issues, to efficiently prioritizing and solving a large number of inquiries
- Discover and document customer pain points to advance current support procedures
- Maintain Learnyst knowledge base which can be used by Customers to solve common problems
- Communicate with key team members on common or critical issues, assisting in the resolution of technical roadblocks
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with Learnyst platform updates and changes.
Required Qualifications & Skills
========================
- Bachelor's degree
- 1-4 years of customer support experience
- Must have excellent English and Hindi verbal communication skills and telephone manner, but know it's equally important to listen and understand customer problems
- Excellent writing skills and email/chat etiquette
- Experience with writing and organizing customer-facing help documentation
- HTML/CSS, client/server architecture, and software debugging skills are a huge plus for this role
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve process.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Perks And Benefits
=============
- Competitive salary
- Working hours - 9:30 AM to 6:30 PM IST
- Exposure to grow your career as technical support in SaaS products
- Gain hands-on experience in serving direct customers
- Exposure to learning the end-to-end customer life cycle
- Great work environment and opportunity to learn
- Free Food And Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks at all times of the day.
- Every Wednesday we have Game nights and quarterly team outings
Job posted by
Sandeep T
Technical Support Engineer( Mumbai,Bangalore ,Delhi, Kolkata)
Founded 2019 • Products & Services • 100-1000 employees • Raised funding
Customer Support
Technical support
Administrative support
Operations support system
Product support
Communication Skills
Bug tracking
Remote desktop
Network Management
File formats
Microsoft Windows
MS-Office
Debugging
Printer support
Routers
Remote support
JIRA
Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Job posted by
Kiran Kamble
Customer Relations Executive
at Extramarks Education India Pvt Ltd
Founded 2007 • Product • 1000-5000 employees • Profitable
Customer Success
Customer Relationship Management (CRM)
Customer Relations
Customer Experience
Sales
Customer Retention
Customer Support
Communication Skills
Upselling
Cross Selling
Customer Relationship
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹4L / yr
About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
Job posted by
Sungkrityayan Khan
Customer Support
Customer Service
Business Process Outsourcing (BPO)
International experience
Chandigarh
0 - 4 yrs
₹1.2L - ₹1.8L / yr
Key Highlights:
Interview Rounds:
Key Competencies :
• There will be Inbound Process only.
• All Interview rounds will be Face to Face basis.
• There will be One Day Interview Process only.
• There will be “No Field Work”.
• Cab facility will not be provided by the Company.
• There will be 6 days working. Weekly off day is not fixed.
• Job timings will be 8 A.M to 8 P.M on rotational basis. There will be no night shift.
• Immediate joining will be there.
Interview Rounds:
• HR Round
• Ops Manager
• Client Round
Key Competencies :
• Effective writing skill will be preffered in Non- Voice Process.
• Proficiency in English speaking is required in Voice Process.
• Must be agile and composed.
• Capable of doing work under pressure .
• Willing to work from office.
• Passion for sales, meeting targets and chasing for high numbers.
• Proven experience as telesales representative or other sales.
Job posted by
Nikita Verma
Customer Service
Customer Support
Communication Skills
Interpersonal Skills
International Business
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹1L - ₹3L / yr
Customer –
− Is high on integrity
❖ Safe guards all customer data Financial and
personal.
❖ No Calls disconnection
− Must complete 7 Hours 30 minutes of log in.
− Taking ownership and resolving of the customer’s query.
− Ensure FCA/ PCA rules are followed
− Maintain the call quality required.
− No instance of rudeness with the customer is observed.
− Ensure customer is called as promised and requested
− Should be a team player
− Keen to learn
− Willing to take feedback on board.
Job posted by
Arushi Vats
Technical Support Operator - Robot
Founded 2018 • Products & Services • 20-100 employees • Raised funding
Technical support
Customer Support
Customer Service
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹3L / yr
Job Description:
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Job posted by
Abhinandan Karki
Customer Support executive
at Bright Money Technology Pvt
Founded 2019 • Product • 0-20 employees • Raised funding
Communication Skills
Customer Service
Interpersonal Skills
Problem solving
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹5L / yr
Customer Service Executive role at Bright is to support the company with all the customer related interaction and defining processes and procedures to improve service levels. Looking for clients who can cater to the US market and have no problem with night shift.
Job posted by
Vaishnavi A B
Typing
Communication Skills
BPOS
Hyderabad
0 - 1 yrs
₹1L - ₹2L / yr
Hi,
we are looking for the graduates in BCOM/BSC for our health care requirement.
Interested candidates please share updated resumes to careers @ ixoraglobal.com
Job posted by
Tilak Perala
Customer Success Manager
at Wandertrails Services Pvt Ltd
Founded 2016 • Services • 20-100 employees • Raised funding
Customer Success
Sales
Travel management
Communication Skills
Client Servicing
Lead management
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹6L / yr
JOB RESPONSIBILITIES:
Qualify leads and execute conversion of lead to the point of payment, booking
confirmation, smooth delivery of experience and feedback collection, follow
through.
Liaise with Sales, Operations, Creative, Product teams to provide best in class
services to every customer of Wandertrails
Provide Metrics in terms of process, delivery and updates
Follow a metrics driven approach to set up and implement best practices for CA/CX
team
Channel the feedback from the ground / customers to the Operations, Creative,
Sales, CA/CX and Product teams so as to improve the overall user experience and
ultimately help take the product to a state where “exceeding customer
expectations” is the norm
Implement the User Acquisition programs across given channels including hacks
(online & offline) and other touchpoints to generate awareness and drive
conversions
Communicate with the target audiences through online & offline platforms, and
maintain a continuous relationship
To do everything needed to drive customers onto the platform and help them enjoy
the experience of booking through Wandertrails
Find, qualify and on-board new vendors on urgency basis, if and when required (in
association with Sales & Operations teams)
Job posted by
Vishnu Menon
Tech Support
Communication Skills
Customer Success
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Responsibilities:
Frontline support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Required Skills:
1-2 years of Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Strong written and verbal communication skills
Excellent interpersonal and customer care skills
Understanding of technical terminologies
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
Well organized, meticulous attention to detail with the ability to multi-task
Experience in Web Hosting and VPN
Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
Willing to work in shifts in a 24/7 environment.
Job posted by
Reena KJ
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