
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.
● Adhere to company policies, shift schedules, and quality standards.
Required Skills & Qualifications
● 0–3 years of experience in customer support (freshers can apply).
● Excellent verbal and written communication skills in English and Hindi.
● Strong problem-solving and listening skills.
● Ability to handle high-pressure situations and maintain professionalism.
● Familiarity with CRM software and ticketing tools is a plus.
● Willingness to work in rotational shifts and week-offs.

About Connect and Heal
About
Similar jobs
Build and implement complex, large-scale applications capable of integrating with multiple internal/external systems.
Engage in full Application Lifecycle from design and coding through to test, build, QA, deployment, and maintenance.
Leverage your experience with cloud infrastructure to build cloud-based software solutions and support the migration of applications to the cloud.
Liaise with Core Platform team to build & reuse enterprise frameworks.
Partner with business stakeholders to translate business requirements into consumable technical stories and software solutions.
Qualifications
Full Stack Engineer with 6-8 years of extensive working experience in all components of web application development focusing on User Interface Angular framework, databases, integrating with Services/APIs.
Minimum of 5+ years working in front-end web development with Angular 16+ and 3+ years with API backend development using Microsoft.NET 6+ Technologies.
Minimum of 3+ years hands on experience working with databases including SQL Server, MongoDB & Cosmos DB.
Deep understanding and knowledge on Routing, Dependency Injection, Web API Filters.
Caching, Authentication (SAML/OAuth/JWT) & Authorization modules.
Extensive programming experience in HTML5, CSS3, SASS or LESS.
Excellent JavaScript knowledge and programming experience with ES5/ES6
Strong knowledge of REST, MS Azure Platform, Application Infrastructure.
Good knowledge of Typescript, NX, cypress, Micro–Front End Architecture
Experience in building SOAP & REST APIs using Microsoft.NET technologies.
Experience with tools like Redux, Webpack, Angular CLI
Experience with building scalable PWAs (Progressive Web Applications).
Experience in web application development resiliency and performance.
Experience with client-side architecture and design patterns.
Awareness of cross-browser compatibility issues and client-side performance considerations.
Good understanding of Unit testing frameworks for UI & API.
Proficient understanding of code versioning tools, such as Git.
Experience working with Jira and Agile/Scrum environments.
#Angular16+
#Microsoft.NET6+
#HTML5
#CSS3
#SASS
#LESS
hashtag
#SQLServer
#MongoDB
#CosmosDB
#REST
#MSAzure
#Typescript
#NX
hashtag
#cypress
#SOAP
#REST
#Redux
#Webpack
#AngularCLI
#PWAs
#Git
#Jira
#Agile
#Scrum
#Routing
#DependencyInjection
#WebAPIFilters.
Mandatory Skills
- Very strong hands on experience of web technologies: - HTML JavaScript, HTML5/CSS3,
- 3 + years of UI Development Experience
- Has implemented coding patterns and built UIframework
- Cross browsers support/experience and knowledge of DOM manipulation on different browsers
- Performance enhancements on web page load and execution
- Experience with tools like Firebug.
- Basics knowledge on Ajax, jsp etc.
- Experience in Adobe Photoshop & Adobe Dreamweaver to mock up UIelements.
- Knowledge in any prototyping tools.
- Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.
- Conduct usability testing to identify and fix UIissues
- Familiar with popular UIlibraries like Sencha, AngularJS, ExtJS & JQuery
- Collaborate with business analyst to discuss user interface requirements and brainstorm UIideas.
Job roles and Responsibilities:
- Ability to develop UIframework on JavaScript and CSS which confines to requirement of Solutions.
- Ability to work on cross browser compatibility
- Develop reusable components.
- Work closely with other developers in the team
Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps, into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest IoT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base.
We are looking for a Full Stack Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Build scalable architecture to support millions of users
- Ensure the technical feasibility of UI/UX designs
- Work closely with the UI/UX designers and product managers
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members and stakeholders
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- 2+ years of experience with Full-Stack web development
- Proficient in PHP or Python or Golang.
- Experience in Golang is an added advantage.
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling, partial page updates, and AJAX.
- Use test-driven development and acceptance tests to ensure feature quality
- Excellent relational database skills with MySQL
- Experience with building restful JSON web services
- Knowledge of APIs, such as Twitter, Facebook, Google maps, Instagram, etc.
Primary Role
- Analysis and Design activities as required by project
- Software development as per project schedule
- Troubleshooting and Debugging as required for bug fixing
- Source code version maintenance in version control software
- Prepare and execute unit test cases
- Unit testing of the application to ensure quality release to QA
- Adherence of coding standards while performing development
- Impact analysis of any changes requested by client
- Daily status reporting / progress updates / timesheets
Secondary Role
- Prepare project specific documentation as required by project
- UAT / Implementation support as required by project
- Client interaction and communication as required by project
- Code review and peer testing as required by the project
- Mentor junior developers on the project as required by project
We are looking for Management Trainees (girls preferred) to lead and oversee the operations of the company. The candidate will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.
The ideal candidate will be well-versed in all matters of business.
They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company's vision and culture.
The goal will be to ensure the profitability of our company's activities to drive sustainable development and long-term success.
JD - not limited to the below points
Qualification:
- Graduate / Post Graduate
- Fresher
Skills Required:
- Fluency in English
- Good communication
- Strategic Thinking capacity
Requirements:
- Develop goals and objectives that tend to growth and prosperity
- Design and implement business plans and strategies to promote the attainment of goals
- Ensure that the company has adequate and suitable resources to complete its activities (e.g. people, materials, equipment etc.)
- Organize and coordinate operations in ways that ensure maximum productivity
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
- Maintain relationships with partners/vendors/suppliers
- Gather, analyze and interpret external and internal data and write reports
- Assess overall company performance against objectives
- Represent the company in events, conferences etc.
- Ensure adherence to legal rules and guidelines
There will be training for the initial 6 months until the candidate achieves the skill. During this period, the salary/stipend will be ₹10,000/- to ₹15,000/- per month.
Candidates will be trained under the Co-Founders, who are well-experienced.
The Job profile, in short, will include multiple roles - From B2B Sales, Partner/Vendor/Client Relationship Management, Admin roles, Project Management (at a basic level) etc.
Each candidate will start their training through B2B Sales since that is the best way to learn the services and positioning of our company. Further, they will be put into other roles, based on their Capabilities & Vacancies.
Post 6 months, one role will be made permanent for them, with a 100% or more hike in salary.
We are looking for someone who can be with us for the long term. There will be a one-year bond with Palpx.
- There will be NO allowance for travel and stay
- Food will be provided
- Job type will be work from office (strictly)
- Location: HSR Layout, Bengaluru
- Office hours: 9:30am - 6:30pm
- Working Days: 6 days a week will be working (Monday - Saturday)
Job Requirement – Sr. SQL _PBI Developer
- Minimum 6+ years of expertise in SQL Database Development including SQL queries, data structures, stored procedures, index etc.
- Excellent written and verbal communication
- Advanced knowledge and experience in T-SQL coding: query writing, stored procedures, triggers and user-defined functions.
- Advanced knowledge and experience in development and maintenance of SSIS and SSAS (Tabular and Multidimensional)
- Advanced knowledge and experience in creating dashboards and reports using PowerBI
- Advanced knowledge and experience in DAX
- Experience in creating and publishing reports using SSRS
- Experience in writing MDX queries
- Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
- Optimize and manage SQL server databases
- Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues, and document changes
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
- Flexible, team player, “get-it-done” personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
Optional Skills (Good to have):
- Microsoft certification in Azure data engineering
Job Description:
- Must have experience of 1 – 6 years.
- Experience in Java/J2EE platform.
- Experience in web application development with JSP, Servlet, Spring Boot, Hibernate
- Knowledge of MySQL database.
- Developed REST and SOAP web services..
- Experience in version control system and build tool
- Must have completed BE/MCA/M.Sc/MTech.
Opportunity to work with a Silicon Valley based security and governance start-up.
About Privacera
Privacera, Inc is a California based start-up company that is looking for Senior Software Engineers to work out of our Mumbai/Pune based office. Privacera is a cloud-based product which uses Cloud native services in AWS, Azure and GCP. Privacera is a fast-growing start-up and provides ample opportunity work on all Cloud services like AWS S3, DynamoDB, Kinesis, RedShift, EMR, Azure ADLS, HDInsight, GCP GCS, GCP PubSub and other services.
We are looking for motivated individuals who are keen to work on Cloud or Big Data services or have worked on Cloud and Big Data. If you want to work in a start-up culture and are ready for the challenge, then join us on our exciting journey.
Responsibilities:
- Design, code and debug cloud-native applications.
- Evaluate and identify new technologies for implementation
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Write well designed, testable, efficient code
- Develop software verification plans and quality assurance procedures
- Serve as a subject matter expert
Requirements:
-
5+ years of relevant experience in software development
-
Deep understanding of public cloud infrastructure (AWS, Azure or Google)
-
Experience with large scale distributed systems
-
Ability to troubleshoot distributed systems
-
Prior experience with data encryption, TLS/SSL is a strong plus
-
Experience with Docker and Kubernetes is a plus
-
Deep experience with Java
-
Excellent communication (writing, conversation, presentation) skills, consensus building, Quick learner
Good to have experience in Production support - Tier 4
Experience with these technologies are a plus: AWS, Microsoft Azure, Google Cloud, Cloudera, Snowflake, Mongo DB, Oracle, Databricks, Datastax, Confluent
Experience in CyberArk products including EPV (Vault),PVWA, PSM, PTA, PSMP ,AIM/AAM,JIT, PSM
Creating custom plug-ins/API
Custom development through Auto IT
Integration with Sail point IIQ & Service now
CyberArk certification is preferred
People/team management skills







