Customer Support Executive

About the Role:

The role focuses on IS UAM/Security Solution Architect with expertise in R/3, S/4 HANA, and Fiori Security.

Key Responsibilities:

1. Strong hands-on experience in R/3, S4HANA authorization maintenance and roles administration.
2. Role design and maintenance for Fiori application in embedded and hub deployment.
3. Experience in R/3 to S4 Hana migration in the Security domain.
4. BI/BW Analysis authorization maintenance.
5. Experience with Rollouts & Upgrade related activities in R/3 and GRC.
6. Work with CHARM (change request management) in Solman for UAM domain.
7. Understanding GRC Access Control (ARA, ARM, EAM, and BRM) along with SoD concepts & SOX compliance, R/3, S/4 HANA, BW, FIORI authorization maintenance.
8. Understanding ITGC Access controls in SAP landscape.

Behavioral Requirements:

Ability to work collaboratively within a team supporting co-workers with a strong commitment and determination towards the overall success of the group. Excellent communication skills, strong business experience, and end-user interaction are essential.

Requirements:

1. Degree in Engineering with more than 10 years of hands-on implementation experience of Core SAP ECC and S/4 HANA Modules, with GRC knowledge being an added advantage.
2. Experience as a Senior Consultant/Solution architect on large SAP implementations with the ability to analyze requirements and build intuitive solutions.
3. Must have exposure to integration processes between SAP Modules including Interfaces.
4. Experience in SAP Cloud Application (BTP/IAG)/ITGC will be added advantage.
5. Strong analytical and communication skills with the capability to communicate to all levels of the business.

Job Description

Seeking a Adobe Experience Manager (AEM) Forms Developer with 5 to 8 years of experience.

Role and Responsibilities

● Translate business requirements into well-designed solutions that best leverage the AEM Forms platform and framework.

● Experience in Configuring AEM Forms for deployment post installation.

● Implement POCs and building framework for AEM Forms OSGi and JEE.

● Experience in complete project life cycle activities on development and maintenance projects.

● Experience working with a globally distributed team.

● Experience working with top tier Cloud providers (AWS, Microsoft, and/or Google).

● Work with Adobe Experience Manager (AEM6.x) on premise and cloud versions

● Experience in implementing traditional, hybrid and headless web applications

● Having good knowledge and experience on AEM FE (responsive) and Backend

● Create events and listeners on content and interaction to produce meaningful reporting (Google Analytics, Adobe Marketing Suite, and other conversion tags)

● Knowledge of CDN tools and integration/config with Dispatcher.

● Experience with authoring, editing and presenting technical documents.

● Work alongside software developers and architects, UX / UI visual designers and architects, and product developers

● Understanding of cross-browser compatibility issues and approaches

● Experience in Agile development practices

● Excellent written and oral communication skills

● Prepare proposals and time estimates for future work

● Schedules work to meet completion dates and technical specifications

● Proven ability to be effective and adaptable in response to frequent change and ambiguity

● Tools: Jira, Postman

Required Skills

● Strong experience with OSGi back-end technology stack of Adobe Experience Manager (AEM) 6.5 and AEM as a Cloud Service to develop and manage AEM bundles and their configurations.

● Solid experience with AEM building blocks including templates, components, dialogs, custom widgets, workflow development, configurations and bundles.

● Experience with development and in-depth knowledge of Experience fragments, Content fragments, SPAs.

● Hands on LiveCycle Application Development (Forms, Output, Reader Extensions, Process Management, Render PDF forms etc.)

● Experience in building, designing and developing of static, dynamic, interactive or non- interactive Adaptive and HTML5 forms.

● Knowledge of client libraries, form themes, form templates and rule editor in adaptive forms.

● Hands on LiveCycle Designer, LiveCycle workbench, LiveCycle Admin console.

● Knowledge of Workspace and AEM Forms app with an ability to customize the console.

● Development of approval workflows, notification and email in workflow processes.

● Integration of forms data with existing or new databases using queries or FDM.

● Solid knowledge and expertise in HTML5, JavaScript, Java, Web Services, XSD, XML, PDF, DB (Oracle or other).

● Experience working on form designs, creating templates and automated workflows.

● Good Understanding and configuration experience of AEM Forms Components Forms, Output, etc.

● Develop AEM adaptive forms from the templates.

● Document of record generation and configuration.

● Customizing AEM Adaptive forms to develop modal dialog windows to pass data back and forth from adaptive forms.

● Database and REST service integration with Adaptive forms.

● Develop AEM Workflows (OSGI) and AEM forms process (JEE) and integrate AEM adaptive forms with workflow.

● Authoring and publishing forms for business users.

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Job Description:

You will be working with a team of highly-motivated, young & dynamic teams of engineers & reporting to the Engineering Lead.

• Be honest, reliable & consistent
• Write efficient & clean code
• Have a strong sense of ownership
• Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
• Contribute to improving the quality of engineering process & engineering culture

• Strong in data structure and algorithms
• Experience in Node.js, Express, API Design & DOM
• Understanding of component based design or other design patterns
• Experience with unit testing, integration testing & continuous integration
• RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
• Good to have passion for investing

• Attractive compensation package - competitive salary, flexible bonus scheme.
• We are always looking for ways to promote and inspire innovation.
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
• Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
• Friendly policies to support Work-life balance, team building, and celebrations.

Responsibilities:

• Be able to interpret marketing and programming strategy to deliver compelling graphics and visuals effects to that strategy;
• Portray diverse storytelling with motion graphics, animation, and/or footage;
• Ability to design Creative Social Media Grids, Packaging, Logo, and Catalogue.
• Produce assets that are both strategically and creatively exceptional;
• Ability to understand and contribute to creative strategy;
• Design or convert storyboards into compelling motion graphics that contain images, typography, and/or audio;
• Design sequentially for animations, from conception to final output;
• Manage priorities and workload effectively to meet expectations and deadlines;
• Work in partnership with strategic and SMO Teams to understand and manage client needs;
• Generate compelling, innovative creative (e.g. trailers, TV spots, digital assets, etc.) for promotional content;
• Demonstrate the ability to create graphic elements as needed, and ensure that the design is in sync with the style guide and brand.

Requirements:

• Minimum 3 years of experience from a well-known agency.
• Possess strong experience in current production and post-production techniques (including Avid and Premiere);
• Expertise in Advance Adobe After-Effects, Adobe Premiere Pro, Photoshop, Corel Draw, Illustrator, and 3D;
• A deep understanding of typography, design elements and principles, and best practices across print and digital;
• Strong creative problem-solving skills;
• Strong understanding of storytelling/narrative structure, pacing, graphics, music, shot selection, and all key aspects of audio-visual content;
• Understanding of print processes and creative production;
• Solid understanding of the art production process;
• Successfully manages time, process, and workflow;
• Superior desktop editing experience a must;

Thank You

Job Description:

1. Experienced in developing .NET Core, http://asp.net/" target="_blank">ASP.NET MVC, Web applications, WEB /REST APIs with C# Language.
2. Proficient in OOP and design Skilled in the use of Structured Query Language (SQL) as a tool for retrieving, updating, inserting, deleting, manipulating, and managing data stored in enterprise databases.
3. Strong knowledge of Database concepts and Relational Database Management Systems such as Microsoft SQL.
4. Work closely with the other team members to meet the goals.
5. Work with Quality Analysts to ensure changes are thoroughly tested before release.
6. Communicating project status and timelines to business stakeholders and IT management.