
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.
● Adhere to company policies, shift schedules, and quality standards.
Required Skills & Qualifications
● 0–3 years of experience in customer support (freshers can apply).
● Excellent verbal and written communication skills in English and Hindi.
● Strong problem-solving and listening skills.
● Ability to handle high-pressure situations and maintain professionalism.
● Familiarity with CRM software and ticketing tools is a plus.
● Willingness to work in rotational shifts and week-offs.

About Connect and Heal
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IndiWork Software Solutions Pvt Ltd is urgently looking for talented SEO Executives with 3 to 4 years of experience to join our growing team!
Job Location: Industrial area, Mohali Phase 7 Mohali
Skills :- strong knowledge in #on-page , #off-page
Strong Data Scientist/Machine Learnings/ AI Engineer Profile
Mandatory (Experience 1) – Must have 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
Mandatory (Experience 2) – Must have strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
Mandatory (Experience 3) – Must have hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
Mandatory (Experience 4) – Must have strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
Mandatory (Experience 5) – Must have experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
Mandatory (Company) – Must be from product companies, Avoid candidates from financial domains (e.g., JPMorgan, banks, fintech)
We are looking for a seasoned fullstack developer who combines hands-on technical skills with strong experience in AI/ML and a deep understanding of market & website analytics. This role will play a strategic part in building intelligent platforms and driving data-informed decisions.
Key Responsibilities
- Architect and develop scalable, modular systems using Node.js, React/Next.js, PostgreSQL/MongoDB, and GraphQL/REST APIs. Build extensible APIs and content management workflows.
- Use OpenAI, Anthropic, or Gemini APIs to build features like automated FAQ generation, AI visibility scoring, and citation-ready content enrichment. Optimize for AI Answer Engines (AEO)
- Implement and analyze data from tools like Google Analytics, Mixpanel, Amplitude, Hotjar, etc.
- Develop dashboards and data visualizations to support marketing and product teams
- Collaborate with designers, data engineers, and product managers to align tech with business strategy
- Own product performance and conversion metrics with regular audits and improvements
- Evaluate user behavior, funnels, and attribution to improve product and marketing decisions
Required Skills
- Strong fullstack capabilities (JavaScript, Node.js, React/Angular, APIs, databases)
- Solid understanding and practical experience in AI/ML frameworks (e.g., Python, TensorFlow, Hugging Face, OpenAI API, Langchain)
- Experience implementing bot tracking pipelines: identifying and measuring search engine bots, AI crawlers, and language model spiders.
- Use of tools like server logs, Cloudflare bot management, or custom bot classification systems.
- Knowledge of how to measure AEO performance: visibility in AI answers, citation signals, crawl frequency, and interaction patterns.
- Comfortable collaborating with a business co-founder — a fast-moving, product-minded builder who thrives in zero-to-one environments
- Data Scientist with 4+ yrs of experience
- Good working experience in Computer vision and ML engineering
- Strong knowledge of statistical modeling, hypothesis testing, and regression analysis
- Should be developing APIs
- Proficiency in Python, SQL
- Should have Azure knowledge
- Basic knowledge of NLP
- Analytical thinking and problem-solving abilities
- Excellent communication, Strong collaboration skills
- Should be able to work independently
- Attention to detail and commitment to high-quality results
- Adaptability to fast-paced, dynamic environments
Ensuring overall quality of the deliverables and test sign off will be the key responsibility
- Responsible for Defining QA strategy, approach, execution and report for the projects
- Monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.
Who you are :
- Over 6+ years of experience in test automation
- Experience working in agile projects
- In depth knowledge of test automation using Selenium
- Good knowledge in web service testing using REST Assured
- Good knowledge in Jenkins for setting up CI jobs
Roles and Responsibilities :
- Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
- Strong team player with good organization, planning and leadership skills
- Excellent interpersonal skills, including oral/written communication & influencing skills
- Exceptional presentation, business writing and professional standards
- Good analytical, diagnostic and creative problem-solving skills.
- Sense of curiosity and desire to always be learning
Must Have :
- Automation with Java, test framework, QA process & tools like Selenium,
- Appium testing, Cucumber, BDD Method, Web driver, REST Assured & Maven
- Experience working Frontend & Backend Testing
- Strong SQL Knowledge
Role: Associate - Employer Branding
Experience: 1-3 years
Location: Hyderabad
Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice.
We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers
Responsibilities:
- Drive Technovert’s Employee Value Proposition and talent attraction strategy externally and internally.
- Infuse human element into all communications to personify the brand and demonstrate an emotional connect with employees.
- Drive brand evangelists network internally by working in collaboration with Marketing, HR & Talent Acquisition leaders on employee branding, campaigns, programs, and events to boost pride amongst associates.
- Promote employee referral programs to foster referrals.
- Plan and execute campaigns to maintain the company's positioning on social media platforms like LinkedIn, Instagram, YouTube, and Facebook.
- Design email marketing campaigns to promote positive referrals on job portals like Glassdoor, Naukri and Ambition Box.
- Expand the company's online presence on different employment sites, developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
- Developing employer branding event concepts - online and in person.
- Organizing employer branding material.
Must have:
- Sound understanding of brand management strategies.
- Great interpersonal communication to influence and prepare speakers.
- Hands-on experience with social media management.
- Strategic thinking and problem-solving skills.
- Strong communications and organizational skills.
- Meticulous attention to detail.
- Multi-tasker with a strong work ethic.
- Creativity.
Nice to Have:
- Presence on Social Media platforms.
- Understanding of E-mail Marketing.
Qualification:
MBA/PGDM with majors/minors in Marketing.
● Experience in design, development, and deployment of the
application.
● Knowledge of Restful Web-Services, JSON, HTTP, Networking
protocols
● Knowledge of MVC architecture.
● Mandatory Tech Skills: PHP, NodeJS, JavaScript, SQL, NoSQL,
GIT.
● Good to Have: Laravel, Express, AWS
● Basic understanding of HTML, CSS









