Customer Support Engineer

About the role:

We are seeking a highly motivated Senior Software Engineer with expertise in building scalable, extensible applications, identifying and addressing performance bottlenecks, collaborate with other team members to innovate current/new products; Identify, communicate and implement best practices for application engineering. Our engineering process is fully agile and has a really fast release cycles - which keeps our environment very energetic and fun.

What you’ll do:

• Architect, Design and build scalable applications.
• Work with Product Management teams to get maximum value out of existing data.
• Contribute to continual improvement by suggesting improvements software system.
• Ensure high scalability and performance
• You will advocate for good, clean, well-documented and performing code; define and follow standards and best practices for front-end development.
• Ability to deliver great results in an agile development
• Strong verbal and written communication skills

We’d love for you to have:

• Experience: 3-5 years of experience as a backend developer is required
• Education: B.Tech. in Computer Science from tier - 1 engineering colleges in India

• A self-starter who is passionate about problem solving across complex technology stack.
• Highly skilled back-end engineer using Object-Oriented programming preferably Java, exposure to open source libraries and frameworks.
• Strong knowledge and experience in REST based programming using Restlet framework.
• Ability and experience in evaluation and integration of third party systems and libraries.
• Experience in system architecture, data structures, algorithm design and their optimization.
• Passion for performance benchmarking and debugging.
• Strong knowledge of web standards (i.e. REST/SOAP) concepts
• Knowledge of version control (GIT) and databases (MySQL)
• Experience with the full software development lifecycle, design, develop, debug, document, and deliver (especially in a multiple location organization).
• Experience in Test-driven development.

Job Description:

• Looking for someone with 2+ years
• Strong experience over Python + SQL.
• Very proficient with the problem solving.
• Good Communication Skills.

Key Responsibilities

• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.

• Creating and managing build and release pipelines with Azure DevOps and Jenkins.

• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

• Troubleshoot server performance issues & handle the continuous integration system.

• Automate infrastructure provisioning using ARM Templates and Terraform.

• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.

• Deploy and manage Infrastructure for production applications

• Configure security best practices for application and infrastructure

Essential Requirements

• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

• Strong knowledge of CI/CD principles.

• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.

• Experience of writing automation scripts with PowerShell, Bash, Python, etc.

• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

• Understanding of secure DevOps practices

Good to Have -

•Knowledge of scripting languages such as PowerShell, Bash

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

• Strong communication skills and ability to explain protocol and processes with team and management.

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Must have a good understanding of SDLC.

• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

• Organized, flexible, and analytical ability to solve problems creatively

Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products.

They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price.

What you need to have:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

ABOUT COMPANY

StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.

Our Core Value Proposition

• Convenient - the boxes are delivered to your doorstep, saving you time and effort.
• Personalised- your box is curated by your own personal stylist based on your preferences.
• Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box. 

Responsibilities and Duties

• Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
• Tracking daily and monthly reports of the calls and conversions made.
• Training new joinees with pitching and other guidance.
• Visiting StyleCracker events and do on ground sales.

Key Skills
Communications, Telecommunication, Inside Sales

Required Experience and Qualifications

• Excellent communication skills. Proficient in English
• Good Convincing Power
• Event Handling.
• Target Oriented
• Budget: 20 ,000 - 25,000 + incentives
• Job Type: Full-time

Location:

Mumbai, Dadar