Customer Support Engineer

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

Desired qualifications include

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge of JavaScript, HTML and JSON
• Deep knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• familiarity with API calls

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Additional Details

• Location: Bangalore
• Job Type: Full-time
• Role: Software Support Engineer
• Industry Type: Software Product
• Functional Area: Support

Position/Title: Manager – Billing and Cash Application

Department: Corporate Finance

Level: Full-time

Location: Mumbai

About Aeries

Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at: https://aeriestechnology.com/careers/

Roles & Responsibilities:

·        Generate accurate and timely invoices for corporate clients based on contractual terms and pricing structures.

·        Verify billing data and ensure completeness, accuracy, and compliance with internal controls.

·        Review and resolve any discrepancies or issues related to billing data before finalizing invoices.

·        Monitor billing schedules and deadlines, ensuring invoices are processed and delivered on time.

·        Monthly revenue analysis and preparing revenue reports with summarized commentary for variation.

·        Ensuring correct recording of invoices in the ERP system.

·        Work closely with the management team and business leads for billing inputs and approvals.

·        Automation of the manual processes in excel and customization of reports in ERP

·        Works closely with sales, marketing, business heads, and other support functions in assisting for any Adhoc analysis to enable decision making.

Critical requirements for the role (Must-Haves)

·        MBA Finance Full time/Part time or BCom or Inter CA with strong technical knowledge.

·        8 years of post-qualification experience across Billing, Accounting, Automation, Revenue.

·        Experience of working in mid/small size IT company.

·        Excellent with Excel and Intermediate knowledge of ERP.

·        Good communication skills and team player.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

We are looking for an experienced Sr.Devops Consultant Engineer to join our team. The ideal candidate should have at least 5+ years of experience.

We are retained by a promising startup located in Silicon valley backed by Fortune 50 firm with veterans from firms as Zscaler, Salesforce & Oracle. Founding team has been part of three unicorns and two successful IPO’s in the past and well funded by Dell Technologies and Westwave Capital. The company has been widely recognized as an industry innovator in the Data Privacy, Security space and being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.

Responsibilities:

• Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, and Ansible
• Manage and maintain Kubernetes clusters on EKS and EC2 instances
• Implement and maintain automated CI/CD pipelines for microservices
• Optimize AWS costs by identifying cost-saving opportunities and implementing cost-effective solutions
• Implement best security practices for microservices, including vulnerability assessments, SOC2 compliance, and network security
• Monitor the performance and availability of our cloud infrastructure using observability tools such as Prometheus, Grafana, and Elasticsearch
• Implement backup and disaster recovery solutions for our microservices and databases
• Stay up to date with the latest AWS services and technologies and provide recommendations for improving our cloud infrastructure
• Collaborate with cross-functional teams, including developers, and product managers, to ensure the smooth operation of our cloud infrastructure
• Experience with large scale system design and scaling services is highly desirable

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• At least 5 years of experience in AWS DevOps and infrastructure engineering
• Expertise in Kubernetes management, Docker, EKS, EC2, Queues, Python Threads, Celery Optimization, Load balancers, AWS cost optimizations, Elasticsearch, Container management, and observability best practices
• Experience with SOC2 compliance and vulnerability assessment best practices for microservices
• Familiarity with AWS services such as S3, RDS, Lambda, and CloudFront
• Strong scripting skills in languages like Python, Bash, and Go
• Excellent communication skills and the ability to work in a collaborative team environment
• Experience with agile development methodologies and DevOps practices
• AWS certification (e.g. AWS Certified DevOps Engineer, AWS Certified Solutions Architect) is a plus.

Notice period : Can join within a month

About PlanetSpark:  

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers  amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries  through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top  1% teachers.

Your Roles and Responsibilities: 

Business Development is a critical aspect of our platform business.  

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 

2. Calling 65-70 leads everyday 

3. Setting up meetings with potential clients (parents) 

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 

5. Negotiate/close deals and handle complaints or objections 

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue  per month) 

7. “Go the extra mile” to drive sales

Mission Statement 

1. In your training of 1st month, we shall actively probe you through the process using Training Decks,  Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along  with you paid stipend along the journey. 

2. We create career oritented BDCs in this 1 month whose skill becomes unmatched across the sector.  

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,  hence making a way to achieve License to Sell (L-2-S)  

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 

5. Post 1L Revenue achievement, you will be entitled for below CTC  

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)  US/ Canada Shift (8:00 pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA Variable)  

What are we looking for? 

1. Proficiency in English 

2. Thorough understanding of marketing and negotiating techniques 

3. Fast learner and passion for sales 

4. Self-motivated with a results-driven approach 

5. Proven experience in sale or relevant role is a plus 

6. A friendly and energetic personality with customer service focus 

Criteria 

1. Willing to work 5 days in a week in a fast paced startup 

2. Ready to work from Office and join immediately. 

3. Week-off on Wednesday, Thursday or Thursday, Friday

What are the behavioral attributes that we are looking for? 

- A keen desire to bring growth for a fast-growing Series B funded startup 

- An apparent Founder's mindset  

- The candidates should be able to work in a high paced ever-changing digital environment. The   role  will require you to be resourceful, proactive and an expert communicator. In turn it offers immense  learning and growth. 

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people

‍Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).

• Manage a senior tech team of more than 5 direct and 10 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have experience working with applications like HubSpot salesforce and other CRM.
• Should have experience in B2B integrations.
• Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• Frameworks like React, React Native, Node.js, GraphQL
• Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.

General Accountabilities/Job Responsibilities

• Participation in the requirements analysis, design, development and testing of applications.
• The candidate is expected to write code himself/herself.
• The candidate is expected to write high level code, code review, unit testing and deployment.
• Practical application of design principles with a focus on the user experience, usability, template
• designs, cross browser issues and client server concepts.
• Contributes to the development of project estimates, scheduling, and deliverables.
• Works closely with QA team to determine testing requirements to ensure full coverage and best
• quality of product.
• There is also the opportunity to mentor and guide junior team members in excelling their jobs.

Job Specifications

• BE/B. Tech. Computer Science or MCA from a reputed University.
• 3 -12 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
• Hands on experience in Core Java, Multithreading, RMI, Socket programing,
• JDBC, NIO, webservices and Design patterns.
• Should have Knowledge of distributed system, distributed caching, messaging frameworks,
• ESB etc.
• Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
• Additionally, knowledge of HBase, Hadoop and Hive are desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Should have experience as a participant in Agile methodologies.
• Should have excellent written and verbal communication skills and presentation skills.
• This is not a Fullstack requirement, we are purely looking out for Backend resources.