Customer Support Engineer

Ideal Candidate

10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.

Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.

Proficiency in SQL, Python, and Scala for data processing and analytics.

Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.

Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice

Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.

Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery

Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).

Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.

Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.

Proven ability to drive technical strategy and align it with business objectives.

Strong leadership, communication, and stakeholder management skills

Are you an experienced full-stack developer with a passion for PHP and CMS? Are you looking for a new challenge in Kolkata? If so, we have the perfect opportunity for you!

Our company is seeking a highly skilled and motivated full-stack backend developer to join our team in Kolkata. As a backend developer, you will be responsible for developing and maintaining different client's web applications, ensuring their performance, security, and scalability.

Requirements:

• Minimum of 5 years of experience in PHP development and CMS(WP, Shopify, Webflow)
• Experience with Laravel, Symfony, or CodeIgniter frameworks
• Proficiency in MySQL, PostgreSQL, or other relational databases
• Experience with front-end technologies such as HTML, CSS, and JavaScript
• Familiarity with server administration and hosting environments
• Excellent problem-solving skills and ability to work in a team environment
• Good communication skills in English
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Responsibilities:

• Develop, test, and maintain our web applications using PHP and CMS frameworks
• Collaborate with the team to design and implement new features and enhancements
• Troubleshoot and debug any issues that arise with the applications
• Ensure the performance, security, and scalability of the applications
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Create and maintain database schemas that represent and support business processes
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Education and Experience:

• Bachelor's degree in Computer Science or a related field
• Minimum of 5 years of experience in PHP and CMS development
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Location:

The position is based in Kolkata, and the candidate must be able to work from our office.

We offer a competitive salary package, based on the candidate's experience and skill set. If you are passionate about PHP and CMS development and are looking for a challenging new opportunity in Kolkata, we encourage you to apply for this position. We look forward to hearing from you!

Job Requirements:       

·        Bachelor’s degree (minimum) in Computer Science or Engineering.

·        Minimum 5 years of experience working as a senior–level Software Engineer

·        Excellent programming and debugging skills in RoR and Python

·        Experience in web development and automation

·        Experience developing on Windows and Linux systems 

Although not required, the following are a plus: 

·        Experience working with Build scripts, Shell scripts, Makefiles

·        Experience with Jenkins and other CI/CD tools

·        Knowledge of RESTful web services and docker

Responsibilities:

• Manage the entire sales cycle
• Finding a client from existing resources
• Calling on Leads to arrange Demos
• Follow on leads till the conversion
• Create and share proposals
• Provide professional after-sales support to improve customer relationships
• Present periodic reports and accountability on the inside sales activities
• Establish and maintain strong relationships with clients and new prospects

Requirements:

• Minimum 2-3 years of experience in B2B Edtech or education 
• Must be an exceptional communicator
• Good at email Writing
• MBA preferred, otherwise minimum of a Bachelor’s Degree.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn

UX Designer with focus on research - a research-based role who would work alongside the product manager and the design team to assess the markets, competitors, user behaviour & preferences and USPs. Primarily, the role would be to gather the problem statements and requirements from the client and understand what needs researching and designing.

• Adept at Machine learning techniques and algorithms.

Feature selection, dimensionality reduction, building and

• optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Doing ad-hoc analysis and presenting results
• Proficiency in using query languages such as N1QL, SQL

Experience with data visualization tools, such as D3.js, GGplot,

• Plotly, PyPlot, etc.

Creating automated anomaly detection systems and constant tracking

• of its performance
• Strong in Python is a must.
• Strong in Data Analysis and mining is a must
• Deep Learning, Neural Network, CNN, Image Processing (Must)

Building analytic systems - data collection, cleansing and

• integration

Experience with NoSQL databases, such as Couchbase, MongoDB,

Cassandra, HBase

Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.

Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.

We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.

Key Responsibilities:

• Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
• Establish processes for reducing integration timelines and increasing transparency
• Maintain an advisory role in helping customers get more value from Xpresslane products
• Upsell and cross-sell new product features/products from Xpresslane
• Collaborate with all departments in identifying right solution for customer concerns
• Track the customer conversion metrics
• Maintain high levels of customer satisfaction

Requirements

• 2-4 years of experience in communications, marketing, sales, account management, or customer success
• Bonus - experience working with eCommerce sector
• Excellent interpersonal and communication skills to work across functions in and outside the company
• Self-starter and multi-tasker

• 6+ years of experience working with MongoDB or other NoSQL databases.
• Maintain and configure MongoDB (developer)
• Keep clear documentation of the database setup and architecture.
• Backup and Disaster Recovery management.
• Adept with all the best practices and design patterns in MongoDB for designing document schemas.
• Good grasp of MongoDB’s aggregation framework.
• Ensure that the databases achieve maximum performance and availability.
• Design indexing strategies.
• Configure, monitor, and deploy replica sets.
• Should have experience with MongoDB Atlas.
• Should have minimum experience with development and performance tuning.
• Create roles and users and set their permissions.
• Excellent written, verbal communication skills and critical thinking skills