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Customer Support Engineer
Customer Support Engineer
Rtbrick's logo

Customer Support Engineer

Deepa Patkar's profile picture
Posted by Deepa Patkar
5 - 11 yrs
₹10L - ₹45L / yr
Bengaluru (Bangalore)
Skills
TCP/IP
ICMP
UDP
OSI
OSPF
ISIS
Multiprotocol Label Switching (MPLS)
LDP
IGMP
PIM
DHCP
L2TP
Firewall
ACL
STP
RSTP
skill iconPython
Robot Framework
Linux/Unix

Requirements

 

  • 5-12 years of experience in technical customer support or network operations
  • IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
  • Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
  • BNG protocols: PPPoE, DHCP, IPoE, L2TP
  • Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
  • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
  • Very Strong automation skills and experience with scripting languages like Python/Robot Framework
  • Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
  • Any Open Source tools usage & certifications is an added advantage
  • Knowledge of Linux, ONL infra and containers is an advantage


Responsibilities

 

  • Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
  • Understand customer usecases and help with qualification of RtBrick products & features
  • Triage and resolve any issues customers face with products
  • Work with engineering to resolve new defects
  • Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
  • Understand in-house regression coverage and identify gaps in test case as per customer deployments
  • Write and automate test cases related to customer usage and defect scenarios
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Rtbrick

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Profitable

About

We build network solutions for the emerging Next Generation Central Office (NGCO) market.

We have re-applied design patterns from the hyper-scale world to Service Provider and cloud networks in order to faster implement new features into operational networks.

Our parallel modular architecture allows customers programmability, performance and scale to alter CAPEX and OPEX.

Read more

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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