Customer Support Associate

We are looking for an entry level HR Intern to join our team and manage all the entry level responsibilities and basic HR activities with good communication and interpersonal skills. The candidate should have professional and positive attitude towards organization and work. Dedicated and willing to learn mindset. The candidate must have good data handling and time management skills. The intern should be able to handle situational pressure.

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

Strong B2B Product Manager profiles

Mandatory (Experience 1) – Must have minimum 3+ years of hands-on Product Management experience in B2B SaaS

Mandatory (Experience 2) – Must have minimum 2 years of prior experience in Software Development or QA (Can be skipped if candidate has product management experience in PureTech company OR in same product line as

Mandatory (Experience 3) – Proven track record of shipping successful products end-to-end, from ideation / conception to launch and post-launch iteration

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - B2B SaaS (Highly preference for CommunicationTech)

Mandatory (Note): This is an IC role

Job Roles

Requirements / Experience:

• 1-3+ years of PHP application development experience
• Strong Experience using Laravel/CodeIgniter/ Symfonyframeworks
• Strong experience and theoretical knowledge of PHP
• Front end and back end development expertise
• JavaScript (Vue.js, React, node, Typescript, RequireJS)
• Front end frameworks (Bootstrap, Tailwind, etc.)
• Good background with SQL Databases (writing queries, optimization, query builders usage, ORMs)
• API development and documentation (OpenAPI)
• Troubleshooting (ability to react in the most effective manner to eliminate technical issues)
• Solution-Making (ability to propose the most effective technical solutions)
• NoSQL experience is nice to have
• Ability to work on existing live projects and do the modifications as required. 
• Ability to work independently and in a team as well

Stakque is looking for abled WordPress Developers who would love to work with CMS. An ideal candidate will have the skills to implement the UI designed by our UI designers.

WordPress Developer Responsibilities:

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Implementing front-end designs as per the UI mockup in hand, preferably in Oxygen Builder, Bricks.io, Kadence and added knowledge in Elementor is a plus.
• Strong knowledge in WordPress optimizations and firewalls.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

WordPress Developer Requirements:

• Proven work experience as a WordPress developer.
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to manage projects.
• Good communication skills.