Customer Support Associate

Roles & Responsibilities:

• Collaborate closely with clients to understand their requirements, goals, and any gaps.
• Lead the planning, prioritization, design, development, and deployment of projects.
• Possesses in-depth knowledge and expertise in Workday Integrations and Workday Extend Platform.
• Support existing Integrations and Extend apps by resolving issues and enhancing to add new functionalities.
• Act as a subject matter expert for Workday Extend and provide guidance to clients and colleagues.
• Stay updated with the latest industry trends and developments using Integrations and Extend.
• Collaborate with sales and business development teams to identify new opportunities and contribute to proposal development.
• Utilize your business knowledge and expertise to identify opportunities for technical improvements.
• Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.
• Recognize and embody our purpose and values, applying them in your projects and client interactions.
• Foster relationships and communicate effectively to positively influence peers and stakeholders.

Qualification & Experience:

• At least 3 years of experience in Workday Integrations and 2 apps development using Extend is required.
• Passion towards technical development and critical ability to understand current code and resolve issues. 
• Deep understanding of Workday Extend platform, including building custom applications and integrations.
• Strong understanding of REST and SOAP APIs, with experience in integrating Workday with third-party systems. 
• Good knowledge of Integrations and Extend security framework.
• Ability to work with HR, finance, and IT teams to align technical solutions with business needs.
• Strong professional communication skills, both written and verbal.
• Ability to work effectively in a team-oriented environment.
• Proven ability to establish relationships with stakeholders and internal teams.
• Excellent attention to detail and follow-through.

What you will be doing

• Building and maintaining Java micro services.
• Develop new features and improve existing features of the application.
• Coding, Implementing, Unit Testing and Documenting Java based services.
• Design, build, and maintain efficient, reusable, and reliable Java code.
• Code reviews and ensuring adherence to software development standards.
• Contribute to team and organizational improvements in process and infrastructure.
• Participating in requirements gathering and functional specification activities.
• Resolving and helping to mitigate production issues.

What you need to be successful

• Has proven himself as a solid individual contributor and has some initial management ability
• Understands the culture and upholds it
• Well respected with the team
• Looking to grow more as a manager than as an engineer
• Split time b/w hands-on technical work and people management of a small team
• Be a role model for the people in your team
• Responsible for team mentorship, technical planning, resource allocation & project delivery
• Build solid working relationships with counterparts outside engineering
• If we shortlist you for a lead role, then you'll have to mentor SDE-1 towards their SDE-2 journey.
• Progress up to manager in 2-3 years
• Strong Data Structure and Algorithms
• Experience of building micro services architectures, developing RESTful services,continuous integration, unit and integration testing.
• Proficient with SpringBoot, Hibernate, JUnit and other Java frameworks apart from RDBMS and NoSQL databases - PostgreSQL, MongoDB
• Gauge or other BDD frameworks and experience in Fintech would be preferred.

Desired Candidate :

• Experience in Node.JS working with large scale backend applications
• Expertise in any Relational or NoSQL databases and any of caching databases
• Experience in integrating with RESTful/GraphQL APIs and Microservice APIs
• Good problem solving and debugging skill
• Good knowledge of engineering excellence: Unit Testing/TDD, Code quality,
• Documentation, CI&CD
• Exposure on event-driven, asynchronous I/O
• Experience in Linux development and AWS ecosystem tools
• Experience in non-functional requirements (Scalability, Performance optimisation, Security)

What you can achieve :

• Empowering Entrepreneurial Spirit: Whatever your role is, we'll encourage you to reinvent and reinvigorate; achieving the best for CaratLane and you.
• Celebrating Your Contribution: We recognize and reward everyone who approaches their job with true passion, and drives performance.
• The Best of Tanishq and CaratLane: Work with a disruptive, new-age omni-channel brand, while being a part of India's most trustworthy organisation - the Tata Group.

• 1+ years of experience in any technology like VB.Net, ASP .Net etc.
• Currently working on live projects
• Problem solving skills
• Go getter attitude

Responsibilities

1. Collaborate with teammates to define, design, and shape new features.

2. Design and develop backend API microservices using Node.js.

3. Design and develop applications in an AWS and GCP environment.

4. Design and implement low-latency, high-availability, and performant applications.

5. Write reusable, testable, and efficient code.

6. Troubleshoot, debug, and upgrade the software.

Requirements

1. Solid experience in Node.js.

2. Good experience using frameworks such as Express.JS or Restify.

3. Willing to learn HapiJS.

4. Hands-on experience with JavaScript Development.

5. Able to work independently and carry out a task to achieve the design goal with minimal supervision.

6. Good programming skills and communications.