Customer Support Associate

Job Summary

We are looking for a Marketing Data Engineering Specialist who can manage our real-estate

lead delivery pipelines, integrate APIs, automate data workflows, and support performance

marketing with accurate insights. The ideal candidate understands marketing funnels and has

strong skills in API integrations, data analysis, automation, and server deployments.

Key Responsibilities

 Manage inbound/outbound lead flows through APIs, webhooks, and sheet-based

integrations.

 Clean, validate, and automate datasets using Python, Excel, and ETL workflows.

 Analyse lead feedback (RNR, NT, QL, SV, Booking) and generate actionable insights.

 Build and maintain automated reporting dashboards.

 Deploy Python scripts/notebooks on Linux servers and monitor cron jobs/logs.

 Work closely with marketing, client servicing, and data teams to improve lead quality

and campaign performance.

Required Skills

 Python (Pandas, API requests), Advanced Excel, SQL

 REST APIs, JSON, authentication handling

 Linux server deployment (cron, logs)

 Data visualization tools (Excel, Google Looker Studio preferred)

 Strong understanding of performance marketing metrics and funnels

Qualifications

 Bachelor’s degree in Engineering/CS/Maths/Statistics/Marketing Analytics or related

field.

 Minimum 3 years of experience in marketing analytics, data engineering, or

marketing operations.

Preferred Traits

 Detail-oriented, analytical, strong problem-solver

 Ability to work in fast-paced environments

 Good communication and documentation skills

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages, web technologies, and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company):Product companies

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note): Education can be ignored for candidates with proven experience in strong, reputed product companies

Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.

Key Responsibilities:

 • Review and edit image captions to ensure they meet quality standards and style guidelines.

 • Provide constructive feedback to production resources to help improve the quality of caption outputs.

 • Track and document errors and trends in caption quality to help refine production processes.

 • Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.

 • Participate in regular training sessions to stay updated with the latest best practices in content quality control.

 • Assist in the development and implementation of quality improvement programs.

 • Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.

Qualifications: 

 • Bachelor’s degree in Communication, English, Journalism, or related field.

 • Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.

 • Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification. 

Preferred Skills:

 • Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.

 • Capability to provide constructive feedback to improve caption quality and adherence to guidelines.

 • Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.

 • Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.

 • Excellent interpersonal and communication skills to effectively convey feedback.

 • Problem-solving mindset with a focus on continuous improvement.

 • Experience in training or mentorship roles, providing guidance to others.

Work Type: Remote or In-office, Full-time.

Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.

Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.

About us

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.

Founders who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded by marquee global investors, including Bessemer Venture Partners.

We are building our founding team, and are looking for:

1. engineers who can optimize for quick iteration, fast deployment and having a great developer experience.
2. sales, marketing and growth folks who are excited to push the envelope on GTM (go-to-market) innovation

You should be excited about learning and meaningfully shaping the trajectory of an early-stage startup from Day 0 in its journey.

What you can expect

• Ownership and autonomy: As a founding team member, you have immense responsibility. You own and drive the execution.
• Learning: You will work on challenging problems and engage in some of the most meaningful work of your life.
• You will have to figure out our Go-To-Market playbook from scratch - channels, messaging, discovery, demos, sales cycle, personas, nurturing, partnerships etc. Expect a whole lot of iteration and first principles thinking.
• Culture:
• We don’t take ourselves too seriously, and know how to have fun
• The health of our team is most important to us. Balance work with life - be productive, not busy.
• Being remote first, we thrive via async communication.
• Flexibility: Remote - work from wherever you are in the world; If you prefer coming to the office in person, we have a physical space in Indiranagar, Bangalore 
• Compensation: We offer competitive salaries with generous ESOPs
• Benefits (for full-time roles):
• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company laptop

About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can execute, we are probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you 

You will directly work with the founders.

Outbound sales are critical to generating meetings with qualified prospects. You will lay the foundation for and execute our outbound sales strategy.

The primary objective is to generate meetings with qualified prospects by optimizing our outbound sales machinery - iterating on channels, messaging, ICP (ideal customer profile), tooling etc.

• Outbound prospecting
• Find leads from databases (Apollo, ZoomInfo, etc.)
• Reach out to them (manual + automated) via different channels (email, LinkedIn, cold calling, etc.) to generate new sales opportunities
• Identify the needs of prospects, and build long-term, trusting relationships with to qualify leads as sales opportunities
• Iterate to maximize qualified meetings set up
• Experiment with different databases
• Experiment with messaging, level of personalization, length of sequences etc.
• Experiment with channels (email, LinkedIn, cold calls etc.)
• Experiment with different types of collateral
• Experiment with the recipient being targeted - industry, persona, intent signals etc.
• Loop in feedback from prospect responses to emails and cold calls to refine messaging further
• Inbound follow-ups - Respond to inbound leads and automate follow-up communication; iterate on messaging/channels to maximize conversion rate
• Run custom campaigns e.g., writing to VCs for intros to their portfolio companies, writing to conference attendees, scraping forums and job descriptions for relevant leads etc.
• Set up in-house tooling to ensure email deliverability, monitor open rate/reply rate, track domain reputation etc.
• Owning the CRM: Create and update leads, set up pipelines, email templates, and automation. Fully utilize CRM capabilities to nurture leads and deliver timely and relevant content

Key Qualifications

• 1-2 years of experience working as a sales development representative at a B2B SaaS company
• The solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup
• Excellent written and oral communication skills
• Experience working with lead databases, sales engagement tools etc
• Familiarity with CRM systems and proficiency in managing leads, pipelines, and automation
• Willingness to get your hands dirty and do the grunt work in the early days
• Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
• Adaptable to work across time zones to cater to a global customer base
• Self-driven individual with high ownership and a strong work ethic
• Ability to build, manage and motivate a team
• Previous entrepreneurial experience is a huge plus
• Experience catering to the CFO persona is a plus
• Familiarity with billing systems, CPQ and accounting systems is a plus
• Not taking yourself too seriously :)

we are looking for a resilient, emphatic Business Development Executive to contribute to the company's growth.

• Design, architect, and build high-quality scalable systems
• Review system design and architecture, code, and test plans
• Handle technical questions and escalations from clients
• Own projects end-to-end, including gathering requirements, solutioning and designing architecture, developing, testing, deploying, and maintaining systems
• Interact and collaborate with our high-quality technical team across India and the US

Job Description

• Planning with the product advancement group to finish item thoughts 
• Utilizing different programming to plan the items. Has hands on coding experience across different technology stacks. Willing to experiment & explore across technologies and identify the best suited
• Performing constant market analysis of competing products
• Testing item models to control configuration blemishes 
• Talking with delivery team to work out financially savvy producing methodology and solutions. 
• Ability to ideate, code, setup a prototype and on approval design the entire application as per business requirements.
• Complete knowledge of Full stack development. .
• As a product engineer, our Super Hero is expected to participate in all parts of development life cycle. Create user friendly, cost effective product design.
• Ability to research w.r.t features, UX, functionalities and finally testing before being rolled out.

Job Requirements

• Familiarity with all stages of product development life cycle.
• Extensive experience in writing codes, deep understanding of platform architecture, ability to design & develop solutions & knack towards problem solving.
• Deep engineering skills in various technology stacks, ability to handle big data concepts, keen to work in IIOT & machine data domain.  
• Ability to effectively present ideas & communicate with team members within & outside organization, ability to write routine reports and correspondence and ability to speak confidently & effectively before groups of customers or other Donaldson colleagues.
• We are happy to have a technology geek take this position as long as s/he is able to align the product roadmap to organization’s growth roadmap.
• Good communication and presentation skills
• Effective written and verbal skills in English Language are mandatory.
• This is a global role and the candidate may be required to travel to Smart Ship Hub’s different delivery centres.

Experience Requirements & Educational Qualification

• Atleast 5 years of proven product engineering experience. Must have: managed product life cycle, knowledge of product roadmap, extensive coding experience.
• Should be open to working in Disruptive Application Design domain, IIOT, Smart Sensors, Big data