Customer Support Associate

Job Description

Role: Sr. DevOps – Architect

Location: Bangalore

Who are we looking for?

A senior level DevOps consultant with deep DevOps related expertise. The Individual should be passionate about technology and demonstrate depth and breadth of expertise in similar roles and Enterprise Systems/Enterprise Architecture Frameworks;

Technical Skills:

• 8+ years of relevant  DevOps /Operations/Development experience working under Agile  DevOps  culture on large scale distributed systems.

• Experience in building a DevOps platform in integrating DevOps tool chain using REST/SOAP/ESB technologies.

• Required hands on programming skills on developing automation modules using one of these scripting languages Python/Perl/Ruby/Bash

• Require hands on experience with public cloud such as AWS, Azure, Openstack, Pivotal Cloud Foundry etc though Azure experience is must.

• Experience in working more than one of the configuration management tools like Chef/Puppet/Ansible and building own cookbook/manifest is required.

• Experience with Docker and Kubernetes.

• Experience in Building CI/CD pipelines using any of the continuous integration tools like Jenkins, Bamboo etc.

• Experience with planning tools like Jira, Rally etc.

• Hands on experience on continuous integration and build tools like (Jenkins, Bamboo, CruiseControl etc.) along with version control system like (GIT, SVN, GITHUB, TFS etc.), build automation tools like Maven/Gradle/ANT and dependency management tools like Artifactory/Nexus.

• Experience with more than one deployment automation tools like IBM urban code, CA automic, XL Deploy etc.

• Experience on setting up and managing  DevOps  tools on Repository, Monitoring, Log Analysis etc. using tools like (New Relic, Splunk, App Dynamics etc.)

• Understanding of Applications, Networking and Open source tools.

• Experience on security side of DevOps i.e. DevSecOps

• Good to have understanding of Micro services architecture.

• Experience working with remote/offshore teams is a huge plus

• Experience in building a Dashboard based on latest JS technologies like NodeJS

• Experience with NoSQL database like MongoDB

• Experience in working with REST APIs

• Experience with tools like NPM, Gulp

Process Skills:

• Ability in performing rapid assessments of clients’ internal technology landscape and targeting use cases and deployment targets

• Develop and create program blueprint, case study, supporting technical documentations for DevOps to be commercialized and duplicate work across different business customers

• Compile, deliver, and evangelize roadmaps that guide the evolution of services

• Grasp and communicate big-picture enterprise-wide issues to team

• Experience working in an Agile / Scrum / SAFe environment preferred

Behavioral Skills :

• Should have directly worked on creating enterprise level operating models, architecture options

• Model as-is and to-be architectures based on business requirements

• Good communication & presentation skills

• Self-driven + Disciplined + Organized + Result Oriented + Focused & Passionate about work

• Flexible for short term travel

Primary Duties / Responsibilities:

• Build Automations and modules for DevOps platform

• Build integrations between various DevOps tools

• Interface with another teams to provide support and understand the overall vision of the transformation platform.

• Understand the customer deployment scenarios, and Continuously improve and update the platform based on agile requirements.

• Preparing HLDs and LLDs.

• Presenting status to leadership and key stakeholders at regular intervals

Qualification:

• Somebody who has at least 12+ years of work experience in software development.

• 5+ years industry experience in DevOps architecture related to Continuous Integration/Delivery solutions, Platform Automation including technology consulting experience

• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

Stealth AI Labs looking for a Lead iOS engineer with 6+ years of experience in app development. We need someone urgently, you will be starting next week or asap.

If you currently have a full-time job and want to work Part Time we are ok.

You will be building the app from Scratch based on Figma designs. You will be a part of the founding engineering team. We are working on a cutting-edge technology stack. You will get the opportunity to work on a massive scale project and very complex problems which will help you grow as an engineer. Our restful backend is built in Golang which can handle millions of concurrent users.

Please include your portfolio of iOS apps you have developed

Requirements:

• Experience building iOS apps or apps used by millions of users is a MUST
• We have hard deadlines, speed of development is essential and we want someone who is delivery oriented
• We will be using Swift for the development
• Attention to detail for performance optimization and benchmarking
• Knowledge of reducing app size, minimizing app launch time, skeleton loading
• Write well documented & maintainable code
• Implement automated testing and unit tests for the code you write
• Self-starter mentality who can pick up new skills & can work independently

Developer Software (Embedded)

Location: Udaipur

Qualification: BE in (Electrical/Electronic Engineering)

Technical

· Experience in design and development with structured Software Development Life Cycle for embedded applications

· Proficiency in C language or assembly programming, Microcontroller, Micro Processor.

· Preferably experience in working and understanding the metering domain

· Proficiency in development processes, tools/IDE (KEIL, IAR, Eclipse) & test automation

· Unit testing skill

· Interface RS485, RS232, SPI, I2C, USB, LCD, Keypad, Flash, EEPROM

· Coding Standards and MISRA rules are preferable

· Knowledge of ARM / MIPS / Coldfire / MSP430 / dsPIC / 8051 and other popular processor

· Experience in working on communication products based on GPRS, ZIGBEE, ZWAVE, Ethernet, Power line communication, DLMS, MODBUS

Job Description

· Understand improvement requirements and develop improvement solutions & package, according to technical specifications / high-level solution design

· Responsible to carry out effective and timely unit testing, in order to, deliver first time right solutions

· Development of automation framework/compiler / emulators to speed up business delivery cycle in NPI programs

· Keep track of new trends, continuously learn and self-develop skills by ensuring effective knowledge sharing through group meetings and training. Impart training to new joiners as and when assigned

· Proficiency in developing embedded software design with high reusability using relevant tools and BSM or flow diagram

Job Requirements/Responsibilities :

- Participate as a team member in all phases of software development lifecycle.

- Coordinating with the team on individual responsibilities and roadblocks.

- Perform design, development and testing on individual tasks

- Managing initiatives on UI/UX work

- Transparently share the challenges & feedback.

- Participate in integrated testing of product/ package.

- Designing a modern highly responsive web-based enterprise application component user interface.

- Building reusable components and front-end libraries for future use.

- Translating designs and wireframes into high-quality code.

- Learn and understand user interactions.

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

- Coordinating with various teams working on distinct layers.

- Providing technical assistance to the other teammates.

- Keep compliance with Quality Systems and Procedure

Job Description- Content Operations Manager

Job Summary

We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.

Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and     mobile Internet industry. Assist in activity planning and content management.

Job Requirement:

• Good English communication skills.
• Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
• Working experience in mobile Internet industry would be a plus.
• Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.

Job Type: Full-time

Job Location: Pune.