Customer Support Associate

Strong Art Direction / Visual Design Leadership Profile

Mandatory (Experience 1) : Must have 3+ YOE in Art Direction / Video Production / Graphic Design, with strong exposure to Video creation, Podcasts and Motion Graphics

Mandatory (Skill 1) : Must have strong experience in Video-first content, social media design, and digital storytelling

Mandatory (Skill 2) : Must have experience working in content-heavy / fast-paced environments (media, content, marketing, or digital-first brands)

Mandatory (Skill 3) : Must have strong expertise in visual storytelling, design systems, and building cohesive visual languages

Mandatory (Skill 4) : Must have hands-on experience in designing for social, digital, and video content (thumbnails, creatives, motion-led assets, etc.)

Mandatory (Portfolio) : Must have very strong portfolio showcasing Podcasts, Marketing Videos, Motion Graphics and visual story-telling

Mandatory (Tools) : Must be proficient in design tools (Adobe Creative Suite – Photoshop, Illustrator, After Effects, etc.)

Mandatory (Note) : Hybrid, WFH flexibility 4 days a month

Strong UX Design Leadership Profile

Mandatory (Experience) : Must have 10+ YOE in UX / Experience Design with significant exposure to leading large-scale design projects and teams (Can consider 8+ YOE for candidates from Top Products with fast career growth)

Mandatory (Experience 2) : Must have hands-on experience across the end-to-end UX lifecycle (research → ideation → design → testing → delivery → optimization)

Mandatory (Skill 1) : Must have strong expertise in user research, usability testing, and translating insights into design decisions

Mandatory (Skill 2) : Must have strong understanding of UX methodologies (Design Thinking, Agile, Lean UX, Design Sprints)

Mandatory (Skill 3) : Must have experience in designing complex user journeys, interactions, and scalable digital experiences

Mandatory (Leadership) : Must have experience leading and mentoring UX teams, building team capabilities, and driving design quality

Mandatory (Current Designation) - Current designation must be Lead or above (For Top Product companies)

Mandatory (Stakeholder Mgmt) : Must have strong experience in client/stakeholder management, cross-functional collaboration (PMs, engineers, business teams), and leading design workshops

Mandatory (Portfolio) : Must have a strong portfolio showcasing UX thinking, research-backed design, and complex problem-solving

Mandatory (Education) : Design Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)

Mandatory (Company) : Product based companies (B2C highly preferred)

Mandatory (Exclusion - No Poach): Candidate must NOT be from the following companies - Publicis Groupe and all subsidiaries (Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, BBH, MullenLowe, Digitas, Razorfish, Publicis Sapient, Starcom, Zenith, Spark Foundry, Performics, Epsilon, CitrusAd, Profitero, Publicis Health, Saatchi & Saatchi Wellness, Digitas Health, Publicis India, Publicis Sapient India, Leo Burnett India, Saatchi & Saatchi India, Digitas India, Starcom India, Zenith India) and YUJ Designs

Company Overview: Abracon is a leading global supplier of Timing, Power, and RF Components, dedicated to transforming ideas into innovative products that meet the challenges of tomorrow.

Position Summary: We are seeking a skilled Product Engineer to join our Global Support Team, focusing on our Power and Magnetic product line. This role involves supporting components vital for power and filtering circuitry, including RF and Power inductors, Common mode Chokes (CMC), Transformers, Ethernet magnetics, ferrite beads, Supercapacitors and other power management components.

Work Environment: The successful candidate will be positioned as a full-time employee at Abracon’s Center of Excellence located in Bangalore, India. The candidate will have the option to engage in a hybrid work-from-home arrangement.

Growth Opportunity:

• Pioneer new technologies at the forefront of innovation in an innovative work environment.
• Engage in cross-functional collaboration to enhance professional skills in customer-facing sales, marketing, and product manufacturing.
• Work with Teir 1 customers worldwide to build next generation devices used in our daily personal and professional lives.
• Opportunities for career advancement and meaningful impact in product development that shapes our future technologies.
• Learn from industry experts and master fundamental components essential to all electronic devices.

Key Responsibilities:

• Lead product design, development, and quality enhancement initiatives.
• Collaborate with global teams in manufacturing, product management, and quality assurance to translate concepts into production.
• Provide comprehensive product support to sales teams, assisting customers with new designs and product recommendations.
• Contribute to the development of the product roadmap for Power and Magnetic products, aligning with market needs and trends.
• Develop and execute test plans essential for development and design validation.
• Develop and maintain engineering records such as Source Control Documents (SCDs), Engineering Change and/or Process Control Notifications (ECN/PCN), and End of Life declarations (EOL)
• Create market-facing technical articles, including technical briefings and white papers, showcasing products and demonstrating solutions for specific applications.
• Drive continuous improvement initiatives to streamline internal processes.
• Ensure compliance with regulatory requirements and industry standards.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Material Sciences or related field. Advanced degree (Master's or PhD) preferred.5+ years' experience as an electrical / component / applications / NPI / product engineer
• Demonstrated expertise in product design and development within the power and magnetics electronic components industry.
• In-depth understanding of electromagnetic materials and their applications is a plus.
• Deep knowledge of electrical circuit theory, electromagnetic principles, and power electronics.
• Excellent communication skills, with the ability to collaborate effectively across diverse teams and communicate technical concepts to non-technical stakeholders in multiple time zones.
• Ability to understand engineering concepts, research and effectively create white papers, application notes, technical briefs and other product-focused collateral.
• Strong multitasking abilities and proficiency in working independently in a fast-paced environment.
• Strong ability using hands to perform component analysis and testing, PCB assemble and soldering.
• Ability to use standard test equipment including oscilloscopes, Impedance Analyzers, LCR equipment, spectrum & network analyzers, DMM’s, frequency counters, programmable power supplies, temperature chambers, HIPOT equipment, etc. is essential
• Working knowledge of networking technology like 802.3 wired Ethernet and 802.11 wireless technology used as the communication backbone in the laboratory.
• Experience with PCB design for production and/or reference designs. PCB design includes capability to design from customer requirements using schematic capture, implementing PCB design rules, performing circuit simulation and creating multi-layered PCB layouts.
• Previous experience using single-board computers (SBC) like Raspberry Pi, Arduino, etc. is preferred.
• Familiarity with scripting languages, like Python is preferred.

Come join our team! Excellence through teamwork drives the company culture at Abracon. We provide opportunities and support for your professional growth and empower each other in exercising our individual strengths. With a broad portfolio of passive and electromechanical timing, synchronization, power, connectivity and RF antenna solutions and more, Abracon helps engineers transform their ideas into products that meet future customer needs. For more information about Abracon, visit www.abracon.com

Responsibilities:

. Handling/Maintaining Client Relations and communication

.Creative and innovative concerning Idea Generation for all kinds of branding activities for the client

· Excellent knowledge of branding and promotional activities for all leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message,captions , and content across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Graduates with a minimum of 3-4 years of experience.

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of tools for designing and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

• Key areas of responsibilities:- 
• Maintenance and enhancements of current websites.
• System requirement gathering, development, testing and maintenance for new websites or applications.
• Managing user access to the various components of the company’s IT infrastructure based on an assessment of the user requirement and security.
• Managing the admin section for the company’s websites.
  Creating an environment for Dreamweaver editor for users to develop applications.
• Documentation Designing a database and coordinating the UI design.
• Integrating the MySQL database with the PHP applications.
  Maintaining web-based PHP applications.
• Designing and developing applications and websites.
  Resolving issues related to PHP development in different applications.
  
  
• Experience and skills required:- 
  
  Skills : PHP, Mysql, MVC, JS, JQUERY,HTML,CSS, AJAX , WORDPRESS.
  
  Experience : Min 3 year Qualification: Any technical background (MCA, BE, MSC Computer etc)

Job Title: Java Developer
Experience: 1year to 5 years
Location: Chennai

Job Description :

• Design & development of Java applications using Java EE, Spring Boot, Database
•  Experience in designing, analyzing, coding and troubleshooting large-scale distributed systems
• Ensuring continuous professional self-development
• Strong core Java skills - Multithreading, Collections, Concurrent programming 
• Should have knowledge of OOPS, Design Patterns and data structure
• Should have strong understanding of databases and its core concept including stored procedure
• Ability to work in team and handle production environment, application maintenance.

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).