Customer Support Associate

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Key Responsibilities

Test Architecture & Design

• Architect test frameworks and infrastructure to validate microservices and distributed systems in multi-cluster, hybrid-cloud environments.
• Design complex test scenarios simulating production-like workloads, scaling, failure injection, and recovery.
• Ensure reliability, scalability, and maintainability of test systems.

Automation & Scalability

• Drive test automation integrated with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Leverage Kubernetes APIs, Helm, and service meshes (Istio/Linkerd) for automation coverage of health, failover, and network resilience.
• Implement Infrastructure-as-Code (IaC) practices for test infrastructure to ensure repeatability and extensibility.

Technical Expertise

• Deep knowledge of Kubernetes internals, cluster lifecycle management, Helm, service meshes, and network policies.
• Strong scripting and automation skills with Python, Pytest, and Bash.
• Hands-on with observability stacks (Prometheus, Grafana, Jaeger) and performance benchmarking tools (e.g., K6).
• Experience with cloud platforms (AWS, Azure, GCP) and containerized CI/CD.
• Solid Linux proficiency: Bash scripting, debugging, networking, PKI management, Docker/containerd, GitOps/Flux, kubectl/Helm, troubleshooting multi-cluster environments.

Required Skills & Qualifications

• 6+ years in QA, Test Automation, or related engineering roles.
• Proven experience in architecting test frameworks for distributed/cloud-native systems.
• Expertise in Kubernetes, Helm, CI/CD, and cloud platforms (AWS/Azure/GCP).
• Strong Linux fundamentals with scripting and system debugging skills.
• Excellent problem-solving, troubleshooting, and technical leadership abilities.
• 
  

This role is physically based out of Mauritius and will require you to relocate to Mauritius. Relocation expenses like air tickets/work visa/permit/shared accomodation/medical insurance/daily travel costs will be borne by the company

The role of a senior java developer is to ensure high quality software development and delivery to the end client.

As senior software developer, you shall be the technical SME on the project and ensure that the team abide by the quality standard set on the project.

On the Java Expertise Center, you shall be contributing to the knowledge building committee where you will be coaching juniors and demy students

Key Skills:

 Very good knowledge in Java (at least from Java 8).

 Good knowledge of Spring boot

 Experience with JPA/Hibernate

 Experience in middleware such as MessageQueues

 Experience with REST interfaces and GRPC

 Experience with modern agile software development (Continuous Integration)

 Experience in securing APIs

 Knowledge in design patterns

1. Software Development

 Act autonomously in the delivery of tasks of simple to high complexities on projects.

 Participate actively with team members to reduce risks related to tasks and activities.

 Ensure deliveries (code, documentation, release notes) are executed within set quality standards and processes.

 Understand and apply standard methods, tools and processes in daily tasks.

 Participate in sprint backlog estimation.

2. Team coaching & technical reference on project.

 Work with the team architect to help coach team members and ensure they

abide by the technical standards set on the project.

 Coach new joiners and accompany them technically & functionally on the

project.

 Be the technical reference on the project, besides the architect.

 Communicate technical KPI to your project manager.

 Review code contributed by team members, ensuring adherence to coding standards, best practices, and quality standards.

 Act as a coach or trainer and contribute actively to the Java Expertise Center.

 A commitment to continuous learning and staying updated with industry trends and best practices

 Participate in budget auditing activities as required by direct report in the capacity of a Developer

Key Dimensions:

 Ability to monitor unit test coverage and ensure team abide by same standard (Standard unit test coverage

of 60% on new and overall codes)

 Ensures Sonar analysis of project is as per quality gate and any deviations are tackled by the team

 Ensuring highest quality delivered to client.

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Responsibilities:

• Understanding requirements from the product manager and translating to technical specifications
• DB schema development
• API development (structuring REST endpoints + real-time endpoints like socket.io integration)
• Integrating 3rd party services for payments, email, whatsapp, and other such services
• Optimizing our current architecture & processes for scale (we expect usage to go up)
• Guiding junior developers on best coding practices

Requirements:

• Experience in at least one Python-based Web Framework like Flask or Django
• Experience in SQL databases & API design
• Experience with Docker
• Hands on experience in full lifecycle development and deployment of a platform/system
• Being a self-starter with the ability to thrive in ambiguous and high pressure scenarios working towards a common goal with other teams