Customer Support Associate

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

Experience - 2+ Years 

Job Location: Ahmedabad - WFO

Reporting to: Business Development Head

Roles and responsibilities:

We seek a Smart BDE (International Market) who will have the following primary responsibilities: 

• To find, nurture, qualify and close opportunities to meet the revenue quota by the Business team. 
• Generate qualified opportunities through Bidding, phone calls, emails, internet research etc.
• Manage outbound calling by the team to US-based prospects. 
• Execute call and email campaigns to generate new sales prospects and manage the pipeline.
• Work with the executive team to design and improve outbound efforts Comprehensive utilization of use of sales tools such as LinkedIn, Freelancer, Guru, Elance and other tools to research opportunities.
• Business Development & Client Servicing for Website and Mobile Design and Development Services.
• Generate leads, follow-up & client servicing. 
• Initiate prospects' communication and make presentations. 
• Negotiate terms & understand client requirements. 
• Raise invoices & manage collections from clients.

Sr. HR Applications Architect

Job Title – Technical Solution Architect/ Sr HR Applications Architect

Team – GIS

Role Type – Individual Contributor

Key relationships –

HR leads of various verticals

Technology and implementation teams

You will be supported by your peers and experts across many fields who will help you succeed.

Job Responsibilities:

COMPANY HR-Applications team is looking for a passionate, engaging Sr HR Applications Technical Architect to join our growing team. This role will perform Technology evaluation, Identification, Solution Design, Execute the design for entire stack of HR-Applications echo-system and perform Technical Production Support.

Designs, develops, modifies, debugs and evaluates programs for functional areas, including but not limited to finance, human resources, manufacturing and marketing. Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Trains users in conversion and implementation of system. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

Role Purpose:

Lead design and implementation of the HR systems of the organization mainly in SAP SuccessFactors and Cornerstone on Demand

Interface with business stakeholders, assess feasibility of the requirements and guide the Technology Leads and Implementation teams to align the solution development

Front-run the LMS migration initiative from SAP SuccessFactors to Cornerstone on Demand ensuring a scalable solution to accommodate future enhancements and adoption to all BU’s of Company

Explore new technologies and practices, be a part of the core team building an HR COE and define the standards and best practices

Act as a SPOC/L3 for the current product support related activities and the Learning HR-Echo System

Cross- training teams on knowledge transfer across business functions

Qualifications & Experience:

Excellent grasp of one or more HR systems, preferably SuccessFactors and Cornerstone on Demand

Proven experience leading System Integrations, Data Migrations, Implementations, Assessments and Process Improvements on technical stack

10+ years of experience as an HR Enterprise Architect

Knowledge of Learning Management Systems (LMS) is desired

Experience working in a Global Production support model

Responsibilities: 

1.                  Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process. 

2.                  Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services. 

3.                  Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch. 

4.                  Deliver actionable product feature requirements and stories with wireframes (hands-on work is required here) 

5.                  Drive feature delivery to customers and conduct feedback loop based improvements. 

6.                  Stay abreast of Azure services and cloud industry trends to ensure our product remains competitive and innovative. 

Required Experience and Skills: 

·                    Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus. 

·                    4+ years of experience in a product management role, ideally in a cloud-based product environment. 

·                    Strong understanding of Azure services, cloud computing technologies, and SaaS platforms. 

·                    Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops. 

·                    Experience with Azure Migration, Azure CloudOps configuration, Managed Services is a plus 

·                    Passion for Automation and simplification of complex IT processes 

·                    Proven track record of managing all aspects of a successful product throughout its lifecycle. 

·                    Excellent communication, leadership, and interpersonal skills. 

·                    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. 

·                    Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment. 

·                    Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes. 

·                    Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment. 

·                    Demonstrated success in defining and launching products would be a plus. 

Success Factors: 

·                    You bring curiosity and passion for continuous learning. 

·                    You enjoy ideating, simplifying and solving problems that create value for customers. 

·                    You have an entrepreneurial mindset. 

·                    You bring a growth mindset and value collaborative approach to growing others and yourself. 

·                    You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed. 

1) UI Design skill

2) Publishing Knowledge about the app store/ Play Store

3) Google map integration

4) Payment gateway integration

5) Firebase integration (push notification and crash report)

6) API Integration in Restfull API

7) Individual project handling (added advantage)

YOU'LL BE OUR : Data Scientist                                                            YOU'LL BE BASED AT: IBC Knowledge Park, Bangalore

YOU'LL BE ALIGNED WITH :Engineering Manager

YOU'LL BE A MEMBER OF : Data Intelligence

WHAT YOU'LL DO AT ATHER:

• Work with the vehicle intelligence platform to evolve the algorithms and the platform enhancing ride experience.

• Provide data driven solutions from simple to fairly complex insights on the data collected from the vehicle

• Identify measures and metrics that could be used insightfully to make decisions across firmware components and productionize these.

• Support the data science lead and manager and partner in fairly intensive projects around diagnostics, predictive modeling, BI and Engineering data sciences.

• Build and automate scripts that could be re-used efficiently.

• Build interactive reports/dashboards that could be re-used across engineering teams for their discussions/ explorations iteratively

• Support monitoring, measuring the success of algorithms and features build and lead innovation through objective reasoning and thinking Engage with the data science lead and the engineering team stakeholders on the solution approach and draft a plan of action.

• Contribute to product/team roadmap by generating and implementing innovative data and analysis based ideas as product features

• Handhold/Guide team in successful conceptualization and implementation of key product differentiators through effective benchmarking.

HERE'S WHAT WE ARE LOOKING FOR :

• Good understanding of C++, Golang programming skills and system architecture understanding

• Experience with IOT, telemetry will be a plus

• Proficient in R markdown/ Python/ Grafana 

• Proficient in SQL and No-SQL

• Proficient in R  / Python programming

• Good understanding of ML techniques/ Sparks ML

YOU BRING TO ATHER:

• B.E/B.Tech preferably in Computer Science

•  3 to 5 yrs of work experience as Data Scientist

• Discover & Scale New Offline Sales Channels to Fuel Growth.
• Monitor Daily / Weekly Business Conversion Funnels and Drive Improvements to Improve Funnel Shape and Deliver Monthly Target.
• Create Granular Bottom-Up Plans, Basis Experiments and Initiatives and Ensure Adherence.
• Hire, Train, Mentor, And Drive Sales Teams Across Geographies.
• Plan, Participate and Represent Company in Trade Shows and Events
• Review Teams and Improve Sales Effectiveness by Using Data-Backed Insights.
• Coordinate And Plan with Cross-Functional Operations, Central Teams to Ensure Smooth Transactions.

Eligibility

• Experience: - 6-9 Years of Operational Experience in Sales/Revenue Delivery Roles
• Strong Academic Pedigree
• Exposure To Fast-Paced Environment of Execution Preferred
• B2C Technology Startup
• Telecom / FMCG /NBFC/Insurance - New Initiatives Team
• Led Teams in Sales / Delivery

Skills Required

• High Level of Ownership, Execution Rigor and Span Control
• Comfortable With Ambiguity
• Ability To Engage and Influence People Cross Functionally