Customer Support Associate

General Manager - Operations

Department: Operations

Location: Goa (Corlim Industrial Estate)

Reports To: BOD Role

Summary: The General Manager – Production will lead the overall production function of the Elastic Plant in Goa, ensuring timely, cost-effective, and high-quality output. The role is responsible for achieving daily, monthly, and annual production targets, driving continuous improvement, managing production teams, and aligning plant activities with corporate goals while maintaining health, safety, and compliance standards.

Key Responsibilities:

1. Production Planning & Execution

• Oversee daily and long-term production schedules to meet delivery timelines and output targets.

• Coordinate with SCM, Maintenance, and QA for uninterrupted production flow.

• Monitor real-time production KPIs and take immediate corrective actions when needed.

2. Capacity Utilization & Productivity

• Optimize plant capacity and resource utilization (manpower, machines, materials).

• Drive initiatives for improving machine efficiency, reducing downtime, and eliminating bottlenecks.

• Implement lean manufacturing and productivity-enhancing practices.

3. Quality Control & Compliance

• Ensure adherence to product specifications and quality standards.

• Work with QA/Technical teams to address quality issues and customer feedback.

• Ensure compliance with SOPs, statutory regulations, audits, and certifications.

4. Cost Optimization

• Monitor production costs and control wastage of raw materials, utilities, and manpower.

• Identify opportunities to reduce cost per unit through process improvement and waste reduction.

5. Team Management & Development

• Lead and manage production supervisors, line managers, and floor staff.

• Define roles, set individual KPIs, monitor performance, and provide developmental feedback.

• Ensure effective training programs for skill development and safety practices.

6. Safety, Health & Environment

• Ensure adherence to all safety norms and regulations across the production floor.

• Promote a culture of safety and conduct periodic audits and drills.

• Ensure environmental compliance in waste disposal and energy usage.

7. Reporting & Reviews

• Maintain daily, weekly, and monthly production reports with key metrics.

• Participate in management reviews and provide insights into production performance.

• Propose improvement plans based on data trends and performance gaps.

Qualifications & Experience

• Education: Degree in Mechanical/Textile/Industrial Engineering or related discipline. Postgraduate qualification preferred.

• Experience: 12–15 years in production/manufacturing roles, with at least 5 years in a senior leadership role.

• Industry Preference: Elastic/Narrow Fabric, Textile, Garments, or Process Manufacturing.

Key Skills

• Strong command of production planning and execution • Leadership and team-building abilities

• Proficiency in lean manufacturing, 5S, Kaizen, and TPM

• Analytical and problem-solving mindset

• Working knowledge of ERP systems (SAP, Oracle, etc.)

• Commitment to quality, safety, and compliance

About Us

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What you will do

Need a process and a detail-oriented candidate for our Account payable department in the Finance function

• Establish and maintain financial controls, internal financial controls, and procedures for the company. Eg P2P, R2R, etc.

• Ensure that payments are processed as per the internal controls with all the proper support.

• Account the expenses properly in the corresponding GLs.

• Implement timely payment to the vendors as well as timely booking and processing of the payment.

• Work with the business team and close all escalations.

• Prepare monthly MIS with schedules of all the expenses and balance sheet items as well as Month-end closure (M+1) and provision of the expense.

• Investigate reasons of creditors outstanding > 60 days, advance standing > 30 days & provision > 30 days.

• Ensure that there are no debit balances in sundry creditors and advances > 30 days.

• Spearhead the validating, booking, and processing of the salary, F&Fs & business reimbursements.

• Forecast the working capital requirement.

• Supervise accounting and validation of Fixed assets and maintaining FAR.

• Close the internal audit, statutory audit, and due diligence as well as daily BRS.

• Accurately calculate and pay the monthly TDS and monthly GST

• Assist the consultant with filing the TDS return and GST return

• Ensure the payroll compliance is done as per the relevant act.

You should apply if you

1. Bring your Financial A-game: Should be well versed with Accounting Standard and IndAS, TDS, GST, Foreign Payments, and Payroll compliance (PF, ESIC, Gratuity, PT, LWF)
2. Are good with the ‘toys’: Proficient in Excel & Powerpoint. Working knowledge of Zoho & SAP.
3. Are a seasoned veteran: CA with 5-6 years of experience and should have worked with a startup
4. Can cut a good deal: Always eager to cut short the operating expenses.

Early joiners preferred.

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Experience : 2 to 4.5 Years

BE/Btech (EEE,EC) ME/Mtech (EEE/EC)

• Strong knowledge in Embedded C, C programming

• Should have knowledge on Microcontroller / Microprocessor, ARM architecture, Memory Subsystem 

• Knowledge of communication protocols like I2C,SPI, UART, CAN ,USB, PCIE, GPIO programming 

• Good Handson Knowedge in Linux Device Driver , Debugging, System Architecture 

• Experience / good knowledge in developing boot loader, bare metal low level device drivers, testing and debugging the issues.

• Good knowledge / experience at least in one project in UBOOT, Linux device driver and BSP configuration and development in Yocto / Buildroot/ Busybox environment

• Knowledge on Linux based product development, hands-on with at least one project based on Linux with any Application Processor (MPU) 

• Embedded domain with good knowledge and hands-on of 32 bit microcontrollers (preferably Arm Cortex MO/M4/M7) 

• Should possess very Good Aptitude and Strong problem solving skills

10

• Competitive salary

• Health insurance

• Professional development opportunities

• Collaborative and innovative work environment

We are seeking a highly motivated and talented individual to join our team as a Fresher Software Developer. As a software developer, you will be involved in the entire software development life cycle, from concept and design to testing and deployment. This is an excellent opportunity for recent graduates or individuals with limited professional experience to kickstart their career in software development.

Responsibilities:

Coding and Development:

• Collaborate with cross-functional teams to analyze requirements and develop high-quality software solutions.
• Write clean, efficient, and maintainable code in accordance with industry best practices.
• Participate in code reviews to ensure code quality and provide constructive feedback.

Testing and Debugging:

• Conduct thorough testing of software applications to identify and fix bugs, ensuring the delivery of reliable and robust software.
• Debug and troubleshoot issues, providing timely resolutions.

Learning and Growth:

• Stay updated on emerging technologies and industry trends to enhance skills and contribute to continuous improvement within the development team.
• Actively participate in training programs and self-directed learning to broaden technical knowledge.

Collaboration:

• Collaborate with team members, including other developers, designers, and product managers, to deliver high-quality software solutions.

Educational Background:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

Requirements & Responsibilities:

- 3+ years of experience developing web applications using J2EE.

- 3+ years of experience in Spring Boot.

- Understanding of MicroServices.

- Experience working with tools like Git, Maven, and AWS.

- Expertise in developing RESTful APIs.

- Experience writing Unit and Integration tests.

- Background working with Linux/UNIX environments.

- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Experience with agile/scrum development

- Strong collaboration and communication skills 

- Excellent written and verbal communication skills

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

About the job

As the AGM - Acquisition, you will be responsible for developing and implementing our marketing strategy for player acquisition. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure successful player acquisition and optimum utilization of all resources. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player acquisition through various platforms.
• Ideate and execute innovative campaigns for player acquisition. Strategizing and implementing various promotional offers and bonus offers to increase player acquisition and deposits.
• Create aggressive monthly and quarterly acquisition plans and ensure we meet them.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behaviour, usage, and spending.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and acquisition.
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading acquisition as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills and knowledge of SQL and Tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority-owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

· 3+ years java development experience with JSE/JEE, Java based Micro-services framework and implementation, Spring framework, Hibernate framework, SQL etc

· Hands on experience on Spring boot & Microservices .

· Strong knowledge of micro-service logging, monitoring, debugging and testing

· Implementations experience of micro-service integration, packaging, build automation and deployment.

· Object Oriented analysis and design using common design patterns.