Customer Support Associate

Job Description: Education Counsellor

We are looking for a driven and people-focused Education Counsellor to join our team. The ideal candidate will excel at identifying potential students, understanding their needs, and guiding them toward the right educational solutions. You will play a key role in driving admissions by generating leads, engaging with prospects, and nurturing them through the decision-making journey.

Responsibilities

Identify and qualify potential students through various lead-generation channels.

Prospect new leads via cold calling, follow-ups, events, referrals, and digital outreach.

Understand student/parent needs and recommend suitable programs or courses.

Engage with key decision-makers and build strong advisory relationships.

Maintain accurate records of interactions, updates, and progress in the CRM system.

Achieve monthly targets and contribute to the overall growth of the admissions pipeline.

Qualifications

Bachelor’s degree or equivalent experience.

2+ years of experience in counselling, sales, or customer-facing roles.

Strong communication and interpersonal skills with the ability to influence decisions.

Experience using Salesforce or similar CRM platforms.

Ability to work independently, meet targets, and manage multiple leads effectively

Salary -35k-38k CTC (2+ year exp)

Shift : 10AM-7PM

Week off-Sunday

Location: PADMANABHANAGAR, Bengaluru

Design, develop, and maintain high-quality software solutions using programming

languages such as Java.

Implement backend services using frameworks like Spring Boot and frontend

interfaces using frameworks like React.

Apply deep knowledge of algorithms and data structures to solve complex problems

efficiently.

Optimize code for performance, scalability, and reliability.

Work with SQL and NoSQL databases to design, implement, and manage data storage

solutions.

Ensure data integrity and optimize database queries.

Leverage open-source tools and frameworks to develop scalable and maintainable

solutions.

Stay updated on the latest trends in open-source technologies.

Utilize Linux systems for development and deployment.

Automate and streamline processes using Linux tools and scripts.

Develop and maintain mobile applications that align with user requirements and

business goals.

Collaborate with cross-functional teams to ensure seamless integration with backend

systems.

Work closely with product managers, designers, and other engineers to bring ideas to

life.

Participate in code reviews, testing, and debugging to ensure high-quality

deliverables.

Job Description:

• Build and maintain .NET applications using C#, ASP.NET, MVC, and SQL Server
• 3+ hands on exp in .NET
• Hands on exp in Angular 14+v
• Support other developers and stakeholders in identifying, troubleshooting, and resolving software issues.
• Participate in software solution design and architecture.
• Create clean, efficient, and well-documented code following coding standards.
• Ensure code quality through unit testing and automated testing frameworks
• Support with technical assistance and serve as an application specialist.
• Utilize Microsoft's .NET infrastructure to develop software solutions that satisfy client's needs.
• Coordinate with coworkers to facilitate the creation of significant, complex developments, as required.
• Reformulate old code to guarantee compliance with specified requirements.
• Ensure that the outputs are visually appealing, user-friendly, and entertaining.
• Leveraging client input to guide the construction of the following versions of each development.
• Ability to convert application storyboards and use cases into working apps.
• Determine bottlenecks and defects, then design strategies to mitigate and fix these issues.
• Create and maintain proper documentation throughout the software development phase.
• Manage the defect tracking system, including the resolution of any mistakes and the updating of the system.

Qualifications & Requirements

 Bachelor’s Degree required; MBA / Master’s in Marketing preferred.

 5–7 years of FMCG (Food) sales experience — experience in Modern Trade / E- commerce / Quick Commerce / HoReCa is essential.

 Strong leadership and team-building capabilities.

 Excellent communication, negotiation, and relationship management skills.

 Hands-on experience in Amazon / online retail operations preferred.

 Analytical mindset with sound knowledge of market trends, pricing, and brand visibility strategies.

• Candidate should complete their PG in relevant discipline
• candidate should have good communication skills
• commitment towards work

You’ll be our: Firmware Engineer

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Embedded Manager

You’ll be a member of: Vehicle Software

What you’ll do at Ather:

A successful candidate is expected to lead the Firmware development and integration effort for various Ather products and be responsible for qualifying and integrating FW at various stages with HW. Responsibilities include:

• Understanding requirements from different stakeholders and translating these to application features

• Writing high quality source code to program complete applications within deadlines

• Unit-testing code for robustness, including edge cases, usability, and general reliability

• Performing functional and non-functional testing

• Troubleshooting and debugging applications

• Designing creative prototypes according to specifications

• Evaluating existing applications to reprogram, update and add new features

• Developing technical documents and handbooks to accurately represent application design and code

• Identifying and communicating possible risks along with preventive and corrective measures

• Designing HW/SW integration while working with HW/Algorithms/Cloud teams to deliver an integrated solution. 

Here’s what we are looking for: 

Must have: 

• ECU Software development experience (any of the ARM based Auto ECUs Body Electronics/Infotainment/ Powertrain/Cluster) 

• Previous experience with Low level firmware, Boot loaders, Device Drivers development 

• Hands on Experience Communication Protocols CAN, I2C, SPI, RS232

• Experience with static analyser, JTAG tools etc…

• Knowledge in Assembly and compilers

• Strong testing & debugging skills, experience with logic analysers

• Language: C, C++

Nice to have:

• Knowledge of HW design for ECUs

• Experience with UDS, AutoSAR, ISO26262, MISRA Guidelines 

• Previous experience with SIL and HIL Testing as well as Test case generation for the same.

• Hand on experience in using CAN tools & CAPL Scripts, Bus Master

• Real Time operating Systems, Python, Matlab/Simulink

You bring to Ather:

• BE/B.tech/B.Sc is minimum req with minimum 2-6 years of prior industry experience.

Ideal skills:

1) 2-5 years of professional JavaScript development experience

2) Understanding of asynchronous programming and its quirks and workarounds

3) Comfortable working through the entire stack from the user interface through systems levels

4) Understanding accessibility and security compliance

5) Strong Logical and Analytical Skills

6) Experience in consuming web services (REST) and processing data (JSON)

7) Experience with SQLite, NoSQL, Redis or other databases

8) Proven experience in building API services using NodeJS Express and related frameworks

9) Good understanding of NodeJS asynchronous runtime

10) Good understanding of JS concepts on callbacks and closures

11) Experience in debugging issues related to memory leaks

12) Experience in building highly scalable and high throughput services with sub-second response times

13) Experience with ElasticSearch/Solr

14) Experience working in a collaborative team environment

15) Ability to understand and analyse issues across multiple vendors and interfaces

16) Experience with NoSQL queries

17) Experience with AWS

18) Experience with Android Development

19) Experience in managing/mentoring small teams

In depth knowledge of all of the above is not mandatory but the nature of the work will involve learning and getting involved with all of the above. You would be working directly with key members of the management team to define and drive technical strategy.

Experience in the mobile space is mandatory. Please only apply if you have been part of building a mobile product. Since our product is mobile only, it is essential that you understand implications on the front end.