Customer Support Associate

Responsibilities:

• Handle customer inquiries and provide pre-sales support
• Prepare quotations, proposals, and basic technical documents
• Coordinate with sales, engineering, logistics, and accounts teams
• Conduct product demos and explain product features
• Follow up on leads and maintain customer interaction records
• Support sales team with daily reporting and documentation

🔴 Profile: Java Developer

🔷 Experience: 2+ Years

🔷 Location: Mumbai

🔷 Mode: Immediate joiners preferred

✨ What we want:

✅ Core Java expertise (Java 8+, Collections, Multithreading)

✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)

✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)

✅ Microservices architecture experience

✅ RESTful API development and integration

✅ Maven/Gradle build tools

✅ Version control (Git, SVN)

✅ Application servers (Tomcat, JBoss, WebLogic)

✅ Cloud platforms (AWS/Azure preferred)

✅ Frontend basics (HTML, CSS, JavaScript - nice to have)

✅ Testing frameworks (JUnit, Mockito)

Are you ready to revolutionize the manufacturing landscape? We're on the hunt for a dynamic OT-IT Expert who’s not just skilled but passionate about transforming operational technology! Join us in optimizing our manufacturing shop floors by auditing and enhancing infrastructure and connectivity. Your mission? Identify those sneaky gaps in our data collection architecture and ensure our machines and sensors talk smoothly to the cloud. If you thrive in IIoT environments and can navigate the complexities of communication protocols like a pro, we want you on our team!

Key Responsibilities:

1. Audit Like a Pro: Dive deep into our existing infrastructure and connectivity on the manufacturing shop floor.
2. Gap Detective: Identify gaps in our architecture for seamless data collection from machines and sensors to cloud systems.
3. Solution Architect: Design and propose the best-suited, cost-effective solution architectures based on your gap analysis.
4. Proposal Wizard: Develop and prepare detailed project proposals that impress stakeholders.
5. Supplier Negotiator: Identify and negotiate with suppliers for the required hardware and peripherals to bring your designs to life.
6. Challenge Anticipator: Plan ahead for potential implementation challenges and devise clever solutions.
7. Project Overlord: Oversee IIoT project implementations to ensure they stay on track and meet objectives.
8. Data Accuracy Guardian: Ensure the accuracy of captured data by validating against actual shop floor values.
9. Data Structurer: Develop and implement data format structuring and standard frameworks that enhance our operations.
10. Quality Assurance Champion: Perform thorough Quality Assurance (QA) on collected data before handing it over to our data engineers.

Required Skills and Experience:

• Extensive experience in IIoT projects involving field communication protocols (Modbus, OPC, PROFINET, PROFIBUS).
• Strong knowledge of PLC programming with hands-on experience in multiple PLC brands (Siemens, Allen-Bradley, Mitsubishi).
• Proficient in auditing and analyzing OT infrastructure like a seasoned expert.
• Expertise in cloud connectivity and data collection systems.
• Creative thinker with the ability to design scalable and cost-effective IIoT architectures.
• Strong negotiation skills to manage vendor relationships effectively.
• Exceptional problem-solving and forward-thinking abilities.
• Solid understanding of manufacturing processes and shop floor operations.
• Proven experience in data validation, structuring, and quality assurance.
• Familiarity with data engineering concepts and the ability to liaise with data engineering teams.

Preferred Qualifications:

• Bachelor's degree in Instrumentation, Information Technology, Electrical Engineering, or a related field.
• Relevant certifications in Industrial Automation or IIoT technologies.
• 5+ years of experience in OT/IT convergence projects within manufacturing environments.
• Experience with data standardization and framework development in industrial settings.

Key Attributes:

• Strategic thinker with a hands-on approach who can get things done.
• Excellent communication skills to connect with both technical and non-technical stakeholders.
• Proactive problem-solver with a history of successful project deliveries.
• Adaptable to rapidly evolving technology landscapes, ready for anything!
• Meticulous attention to detail, especially in data accuracy and quality.
• Strong analytical skills for data validation and structure optimization.

MTX Group Inc. is seeking a motivated Human Resource Analytics Specialist to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The MavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Partner with the leadership team to support deliverables for special projects related to firm People Strategy (e.g., diversity, retention, etc.)
•    Frame key issues
•    Design analytic approach to address
•    Execute analysis
• Communicate insights and implications to key stakeholders
• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.
• Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Prepares reports of data results, presenting and explaining findings to senior leadership.
• Ensures compliance with data privacy regulations and best practices.
• Spearhead innovative analyses to drive business decisions and measure the success of firm programs and initiatives (e.g., analyze exit survey results; analyze key drivers of performance through analyzing the correlation between performance trends and potential drivers; etc.)
• Point of contact and subject matter expert for ad hoc people data and analytics requests
• Partner with firm’s People Functions (Recruiting, Learning & Development, Career Development, Staffing, Core HR, and Career Services) to support ongoing operational analytics efforts (e.g., recruiting funnel analysis; performance trends analysis; hours and staff utilization analysis; developing a model to identify employees eligible for bonus time off; etc.)
• Ensure best practices are followed for data capture and tracking
• Identify data capture and analytics efficiency improvements as the firm scales and grows and collaborate with teams to implement
• Design and service Tableau dashboards and other tools for visualizing data; support functional team usage
• Lead systems assessment and implementation as needs arise (e.g., applicant tracking system, HRIS system, learning management system, etc.)
• Ensure targeted communication and capacity-building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.

What you will bring:

• 7+ years of experience in an analytical role (HR experience or internal/external consulting experience preferred)
• Experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
• Ability to manage several projects simultaneously
• Superb analytical skills; hands-on experience analyzing and deriving insight from large datasets
• Expert PPT and Excel skills
• Experience with HRIS
• Excellent communication skills, both written and verbal
• Ability to develop strategic recommendations
• Team-oriented: strong interpersonal skills and ability to work collaboratively with all stakeholders
• Professional and demonstrates integrity at all times

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Parent’s Medical Insurance (Optional & Self Sponsored)
• Sum Insured: INR 3,00,000/- for both the parents on a floater basis
• Covers pre-existing disease
• Covers hospitalization due to COVID-19
• Comes with an annual premium cost of Rs.12,996 (including GST) per parent (this is a one-time deduction from the monthly salary)

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

Key Responsibilities:

• Design, develop,  implement and evolve our backend platform (whose APIs and functionality provided are used by other game services, apps, and admin back office)
• Develop highly efficient, robust, quality code for applications and services
• Maintain clean coding practices
• Enhancing and supporting existing functions, some of which are 24/7
• Supporting product owners as required
• Providing support to the testing team during testing phases of the projects
• Contributing to solution proposals as required
• Creating work effort estimates as required
• Mentor, train on the best practices junior software associates and other team members.

• Clean coding practices
• Knowledge of scalable web architectures is required
• A solid understanding of Linux, JVM is required
• Knowledge of DevOps, Docker, Build Pipelines is good to have
• Knowledge of git workflow is essential
• Working with SOA, Microservices.

Any specific knowledge / experience:

• Functional programming experience with immubtable datastructures is required
• Knowledge of Erlang / Elixir is a plus.
• Knowledge of Clojure is perfect

• Individual with 5+ years of experiences in developement
• Resolve technical issues raised by the team
• accountability of the product
• can handle deployment and releases
• should have .net core mvc and angular is good to have.

Job description

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Responsibilities:

• Developing all server-side logic, definition, and maintenance of the central database(s), and ensuring high performance and responsiveness to requests from the front-end & Back-end.
• Addressing architectural problems like scalability, availability, etc., and providing solutions for them.
• Developing Database models, APIs, and processes.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Understand business requirements and translate them into technical requirements.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js open-source library ecosystem.
• Code debugging and performance testing.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance and responsiveness across all devices and browsers.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js & Node.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js & Node.js open source library ecosystem.
• Code debugging and performance testing.

Required Skills:

• Good Experience with Node.js backend development platforms & MongoDB
• Good Experience with JavaScript frameworks and tools such as React.js, Redux, Amber, Web pack, Enzyme, and Flux.
• Understanding of accessibility and security compliance.
• Handling of Asynchronous tasks in frontend and backend both.
• Good to have experience in creating and using Image APIs.
• Prior experience with deployment on AWS and Heroku servers.
• Have good knowledge of Version Control Tools.
• Experience with RESTful APIs
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Bootstrap, HTML & CSS is a must to know.
• Having an understanding of React.js and its core principles is an added advantage.
• Experience with popular React.js workflows (such as Flux or Redux) is an added advantage
• Experience with handling data structures.
• Experience with React.js frontend development platforms.

What we offer:

• A dynamic and collaborative team.
• Tech start-up environment to develop and shape an ambitious business
• Competitive success-oriented remuneration package

Responsibilities

• Developing user-focused website applications.
• Seeing a project from conception to finished product.
• Working alongside designers and mobile developer.
• Meeting both technical and end-user needs.

Must Haves

• Proficiency in fundamental front-end languages such as HTML, CSS (Including SASS), and JavaScript (Also comfortable with the JS library: jQuery, React or Angular)
• Proficiency in server-side language PHP.
• Comfortable with Database systems (MySQL, SQL), NOSQL (i.e. Mongo dB)
• Strong understanding of how a server works
• VCS (Version control system): Git
• Ensuring the developing application(website) has met the security standards: Front end Back end
• Testing: Experience with unit testing and tools
• WordPress development
• Working with API (REST)
• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices (Mobile).
• Experience in Cloud Computing (i.e. AWS, Google Cloud Platform) is a plus.
• Attention to detail
• Creative vision
• Good organizational skills
• Good problem-solving skills
• Patience, a big one
• Identifying problems uncovered by customer feedback and testing, and correcting
• Able to develop ideas and processes and clearly express them

Good to Have

• Comfortable with MVC frameworks (Zend, Laravel)