Customer Support Associate

We are looking for an ambitious and dynamic SR. Business Development Associate to drive the growth and success of our online higher education programs. The ideal candidate will be responsible for identifying new business opportunities, forming strategic partnerships, and expanding companies’s market presence in the education sector. This role demands strong communication skills, the ability to build relationships with educational institutions, and a deep understanding of the online education landscape.

Key Responsibilities:

 Business Development & Lead Generation:

o Identify and secure new business opportunities by targeting universities, colleges, and educational institutions to promote our online higher education programs.

o Develop and implement strategies to generate new leads, including attendingevents, digital outreach, and cold calling.

o Cultivate long-term relationships with academic institutions, corporate partners, and key stakeholders in the higher education sector.

o Conduct in-depth research to identify potential clients and develop customized solutions to meet their educational needs.

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 Sales & Partnership Management:

o Lead the sales process for acquiring new educational institutions and corporate partners for online programs.

o Present Shiksolve’s offerings through compelling presentations, proposals, and demonstrations to prospective clients.

o Negotiate contracts and agreements with institutions and partners, ensuring mutually beneficial relationships and revenue growth.

o Manage the end-to-end sales cycle, including post-sale follow-up, relationship management, and upselling opportunities.

 Strategic Planning & Market Expansion:

o Develop and execute business development strategies that align with companies’s growth objectives.

o Analyze the competitive landscape, monitor industry trends, and identify emerging opportunities within the online education space.

o Collaborate with internal teams (marketing, product development, and customer support) to ensure alignment between business objectives and educational offerings.

 Client Relationship Management:

o Build and maintain strong relationships with existing clients, ensuring their satisfaction and retention.

o Provide high-level support and guidance to clients, acting as the primary point of contact for all business development matters.

o Conduct regular check-ins with clients to identify new needs and upsell companie’s services.

 Reporting & Performance Analysis:

o Track and report on business development performance, including sales activities, pipeline, revenue forecasts, and performance metrics.

o Provide regular feedback to the leadership team regarding market trends, customer feedback, and competitor activities.

 Collaboration & Teamwork:

o Collaborate with the marketing team to create effective marketing materials and campaigns that support business development goals.

o Work closely with the product and operations teams to ensure seamless delivery and implementation of online programs.

o Participate in team meetings, sharing insights and strategies to continuously improve the business development process.

About Role

As a Marketer – Social Media, you’ll own the brand voice across digital platforms. From managing the content calendar to engaging with our growing community, you’ll help bring our clean, conscious, and feel-good aesthetic to life.

Key Responsibilities

• Plan and manage content calendars across Instagram, LinkedIn, YouTube, and more.
• Coordinate with design, influencer, and performance teams for consistent storytelling.
• Manage community interactions — DMs, comments, and brand engagement.
• Track performance metrics, growth trends, and audience insights.
• Stay updated with emerging social trends, formats, and audios.
• Support shoots, collaborations, and product launches through smooth execution.

Required Qualifications

• 1–2 years of experience managing social media for lifestyle or D2C brands.
• Strong understanding of visual storytelling, tone, and brand aesthetics.
• Familiar with analytics tools and performance reporting.
• Highly organized, creative, and trend-savvy.

Perks and Benefits

• Competitive CTC: Up to ₹4.2 LPA
• Creative ownership of the brand's digital presence
• Work closely with a passionate, design-led marketing team
• Exposure to end-to-end brand storytelling across platforms
• Opportunity to experiment with new content formats and trends
• Direct mentorship from experienced brand and creative leads
• Employee discounts on all products
• A collaborative, inclusive, and aesthetically inspired work culture
• Growth opportunities within digital, content, and brand marketing

Interview Process

• Round 1: HR/recruiter screening.
• Round 2: Interview with Social Media Lead.
• Round 3: Final discussion with Brand Head/Co-founder.

Our client is a wellness startup based in Bengaluru, delivers personalized health services through its in-house clinics, with a focus on longevity and holistic well-being.

The Business Development Executive will:

• Be the first point of contact for potential clients.
• Explain Biopeak’s health programs.
• Understand client needs and connect them to the right experts.
• Schedule consultations, follow-ups, and support onboarding.
• Track leads, analyze sales funnel data, and meet conversion targets.
• Collaborate across sales, medical, and marketing teams.
• This role needs someone who’s a great communicator, comfortable with sales conversations, and ideally has interest in wellness/health.

What we are looking for

• Excellent spoken communication (clarity, confidence, empathy)
• Phone sales or inside sales experience
• Interest in health, wellness, or proactive medicine
• Ability to use Excel + AI tools for analysis

Comfort with fast-paced, startup environments

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Responsibilities:

• Setup and integrate various APIs
• Dealing with scripts written in different languages (PHP, Node.js, Python, PhantomJS, Ruby)
• Must be an R & D specialist
• Keep up-to-date with advanced concepts
• Adaptable to learn new technologies
• Knowledge on Linux and its commands
• Fast in debugging the code
• Should be a quick learner
• Good at communication

Requirements

• Minimum 3 Years of experience in PHP7
• 1 Year experience in Node.js/Python
• Good work experience in PHP7 
• Strong knowledge in OOPS.
• Proven knowledge on REST and SOAP API integrations 
• Experience in composer installations
• Strong in Javascript and Node.js concepts.
• Good knowledge of MongoDB and MySql
• Knowledge of versioning tools (SVN/GIT)
• Having knowledge on Amazon AWS and Google Cloud Platform is an added advantage
• Having knowledge of elastic search is an added advantage
• Good to have knowledge on p threads