Business Development Manager

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Job Title: Java Developer (Immediate Joiners Only)

Experience: 5+ Years

Work Locations: Pune, Gurgaon, Noida, Bangalore, Ahmedabad

Work Mode: Hybrid

Joining: Immediate Joiners / Candidates who have completed their notice period only

About Us

At Deqode, we build high-performing engineering teams for cutting-edge technology solutions. We are currently looking for experienced Java Developers who are passionate about scalable systems, clean code, and modern architectures.

Key Responsibilities:

• Design, develop, test, and maintain Java-based applications using Java 8 and Spring Boot
• Build robust RESTful APIs and integrate with third-party services
• Work on microservices architecture, including containerization and orchestration
• Ensure the performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs and devise solutions to these problems
• Participate in code reviews and contribute to technical discussions
• Collaborate with cross-functional teams to define and deliver new features
• Write unit and integration tests to maintain code quality

Mandatory Skills:

• Strong hands-on experience with Java 8 or above
• In-depth knowledge of Spring Boot and Microservices architecture
• Experience in developing RESTful APIs
• Proficient in object-oriented design principles and software design patterns
• Good understanding of databases (SQL/NoSQL)
• Familiarity with version control tools like Git
• Exposure to CI/CD practices and tools

Good to Have:

• Knowledge of containerization (Docker, Kubernetes)
• Experience with messaging queues (Kafka, RabbitMQ)
• Cloud exposure (AWS/Azure/GCP)
• Basic knowledge of unit testing frameworks like JUnit, Mockito

Net Developer with 4-7 years of experience with experience with :

• Full development lifecycle with ASP.NET, C#.NET, VB.NET, MS SQL,
• Proficiency with Oracle SQL, PL/SQL and Stored Procedure
• API Development

• Proven industrial experience in software
• Excellent communication skill
• Excellent on Unix and Shell Scripting, Vi Editor (also Python)
• Development for any Test Automation with C++
• Development experience in Test Automation with shell scripting
• Should have good analysis skills, good comprehension and abstraction capability
• Experience / expertise in Docker
• Good experience working on Databases Oracle/MySQL: SQL Queries, Joins, Views etc.
• Good understanding of C++ skills: STL, String Operations, Design Patterns, OOPS concepts
• Know-how of Eclipse
• CI (Continuous Integration), Jenkins, GIT
• Working experience with Agile methodology, JIRA

Key Responsibilities

• Counsel potential students to help them understand our various courses and make better learning choices.

• Conduct detailed profiling of the learner to understand the student career aspirations and learning ability and pitch the right program

• Managing the complete sales closing life cycle for leads assigned. This will include understanding the lead profile, identifying the need, pitching the right course, sales closing, and post sales relationship management.

• Execute prompt inquiries, follow-ups with leads through phone and emails.

• Build sales pipeline/opportunities to achieve the assigned targets

• Fee tracking and follow up.

• Adhere to sales process, productivity, and quality parameters.

• Increase individual conversions • Generate leads through referrals & improve conversion

• Generate leads through referrals & improve conversions on those leads

Skill Requirements

• 1-5 years of total experience and 1-3 years of core sales/ student counseling experience.

• Should have completed graduation/post-graduation

• Should have experience working on CRM

• Should have good knowledge of MS Office and Outlook. He/she should be adept in excel • Should be a quick learner and should be able to multitask.

• Should be willing to work on our regular shift (10 am – 7 pm)

• Should be willing to work on weekends on a rotation basis

• Preferences will be given to candidates from technology/Edu-tech sales background

• Excellent English communication skills (both oral and written) and be able to persuade interested prospects.

Ability to understand aspirations of learners and offer expert career advice, drive to exceed assigned targets.

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client