Junior Content Writer

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

About the Company: 

Our client is a leader in the production of high-quality steel and is motivated by the philosophy of producing safe and sustainable steel. They are involved with projects for rail, roads, bridges, ports, airports, defense, and energy, as well as in various infrastructure segments like urban development and irrigation. They are now setting up a construction-tech start-up with an omnichannel B2B and B2C platform.

About the Role: 

We are seeking an experienced Talent Acquisition Specialist to join our team and help us recruit top-tier talent for our client’s manufacturing firm's corporate office. The ideal candidate will have a minimum of 10 years of experience in talent acquisition, with experience in hiring for manufacturing firms. As a Talent Acquisition Specialist, you will work closely with HR partners to identify and attract top talent for various corporate functions, including finance, operations, sales, and marketing. You will also be responsible for developing and executing effective recruitment strategies, including job postings, social media outreach, and networking.

Location: Kolkata

Job Description:

• Partner with hiring managers to understand their hiring needs and develop effective recruitment strategies

• Source, screen, and interview candidates for various corporate functions, including finance, operations, sales and marketing, and other support functions

• Develop and maintain a pipeline of qualified candidates for current and future openings

• Manage the full recruitment cycle, from job posting to offer acceptance

• Collaborate with HR partners to ensure a smooth onboarding experience for new hires

• Develop and maintain relationships with external recruiting resources, including staffing agencies and job boards

• Stay up-to-date on industry trends and best practices in talent acquisition

Requirements:

• Minimum of 10 years of experience in talent acquisition

• Strong knowledge of recruitment strategies, techniques, and tools

• Experience using applicant tracking systems (ATS) and other recruitment technologies

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong organizational and project management skills

• Ability to maintain a high level of confidentiality and professionalism

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Requirements

Core skills:

● Strong background in Linux / Unix Administration and

troubleshooting

● Experience with AWS (ideally including some of the following:

VPC, Lambda, EC2, Elastic Cache, Route53, SNS, Cloudwatch,

Cloudfront, Redshift, Open search, ELK etc.)

● Experience with Infra Automation and Orchestration tools

including Terraform, Packer, Helm, Ansible.

● Hands on Experience on container technologies like Docker,

Kubernetes/EKS, Gitlab and Jenkins as Pipeline.

● Experience in one or more of Groovy, Perl, Python, Go or

scripting experience in Shell.

● Good understanding of with Continuous Integration(CI) and

Continuous Deployment(CD) pipelines using tools like Jenkins,

FlexCD, ArgoCD, Spinnaker etc

● Working knowledge of key value stores, database technologies

(SQL and NoSQL), Mongo, mySQL

● Experience with application monitoring tools like Prometheus,

Grafana, APM tools like NewRelic, Datadog, Pinpoint

● Good exposure on middleware components like ELK, Redis, Kafka

and IOT based systems including Redis, NewRelic, Akamai,

Apache / Nginx, ELK, Grafana, Prometheus etc

Good to have:

● Prior experience in Logistics, Payment and IOT based applications

● Experience in unmanaged mongoDB cluster, automations &

operations, analytics

● Write procedures for backup and disaster recovery

Core Experience

● 3-5 years of hands-on DevOps experience

● 2+ years of hands-on Kubernetes experience

● 3+ years of Cloud Platform experience with special focus on

Lambda, R53, SNS, Cloudfront, Cloudwatch, Elastic Beanstalk,

RDS, Open Search, EC2, Security tools

● 2+ years of scripting experience in Python/Go, shell

● 2+ years of familiarity with CI/CD, Git, IaC, Monitoring, and

Logging tools

• Expert-level knowledge of developing Android based applications.
• Deep understanding of the internals of Android Frameworks.
• Good knowledge of OOPS concepts and JAVA.
• Familiarity with RESTful APIs to connect Android applications to back-end services.
• Experienced in building mobile applications that utilize web services.
• Experience with third-party libraries and APIs.
• Good knowledge of SQLlite database.
• Strong knowledge of Android UI design principles, patterns, and best practices
• Proficient understanding of code versioning tools, such as Git.

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We are looking for top-notch, motivated engineers to come join our growing team at IK. 

Who you are

• You have 2 - 7 years experience. 
• You love the buzz of a highly productive and fast moving team. 
• You have a github profile that you want to show off. 
• You love coding and look forward to taking on complex, abstract features. 
• You don't care about front end, backend kinda titles. You like working anywhere in the "stack". 
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• Experience with the Django & Python universe. 
• Experience with both Relational and NoSQL DBs. 
• Competitive Programming experience. 
• A keen desire to problem solve, brainstorm and debate during the interview. 

What will excite you

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team. 
• Contribute to every area of our business. Have a real impact with your work. 
• Top of the line compensation.

Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.

Look forward to speaking with you soon!