Salesforce Developer

Role: Content Writer

Exp: 2+ Years

CTC: up to 4 LPA

Working days: 6 Days

Requirements:

• Minimum of 1 years of relevant experience in content writing.
• Strong organizational and learning skills.
• Proficiency in Microsoft Word, Google Docs, and Grammarly.
• Experience using AI tools such as ChatGPT, Gemini, and Jasper.
• Experience with CMS like HubSpot or WordPress.
• Experience writing technical content on niches like SaaS, Website design and development.
• Ability to work independently while also being an effective team player.
• Strong problem-solving capabilities.
• Project management skills.
• Excellent written and verbal communication skills.

If interested kindly share your updated resume at hitanya@ zohomail.in

Only Chennai candidates should apply

In the capacity of a Quality Assurance Manager (Ecommerce backend testing), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier products and services to our valued customers. Your core responsibilities will encompass the formulation and execution of quality assurance policies and protocols, the meticulous conduct of audits, and the comprehensive oversight of our entire quality management system. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.

Quality Assurance Manager Responsibilities

Develop and implement quality assurance policies and procedures

Plan and conduct quality audits and inspections

Monitor and analyze quality performance and trends using statistical methods and tools

Identify and resolve quality issues and non-conformities

Coordinate and supervise quality testing activities

Train and mentor quality assurance staff and other employees on quality standards and best practices

Prepare and present quality reports and documentation

Collaborate with other managers and departments to ensure quality integration and alignment

Liaise with customers, suppliers, and regulatory authorities on quality matters

Evaluate and recommend quality improvement opportunities and solutions

Quality Assurance Manager Required Skills

Strong knowledge of quality management principles, methodologies, and tools.

Excellent leadership and team management abilities.

Exceptional problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Proficient in using quality management software and tools.

Strong attention to detail and ability to work with complex data.

Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Strong understanding of regulatory requirements and industry standards.

Ability to influence and drive change across the organization.

Continuous improvement mindset and a commitment to delivering exceptional quality.

Required Qualifications

Bachelor’s degree in engineering, quality management, or a related field

Certification in quality assurance or quality management (such as ISO 9000, CQE, CQM, etc.) is preferred

Proven experience as a quality assurance manager or a similar role in a manufacturing or service industry

Strong knowledge of quality assurance methodologies, tools, and standards

Excellent analytical, problem-solving, and decision-making skills

Proficient in MS Office and data analysis software

Outstanding communication, interpersonal, and leadership skills

Attention to detail and customer orientation

Ability to work under pressure and meet deadlines

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team.

Qualifications:

• E in computer science or related fields.
• Hand on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative

Full Stack Developer Job Description:

1. Knowledge in MERN Stack is mandatory

2. Work with development teams and product managers to ideate software solutions

3. Design client-side and server-side architecture

4. Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications

5. Build the front-end of applications through appealing visual design

6. Develop and manage well-functioning databases and applications

7. Write effective APIs

8. Troubleshoot, debug and upgrade software

9. Create security and data protection settings

10. Build features and applications with a mobile responsive design

11. Write technical documentation

12. Work with data scientists and analysts to improve software

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

Responsibilities:-

-Work with the team to develop world-class tools through practical development and collaboration with the open source Go community

-Interact with internal and external developers and communities

-Work with the toolchain team and other engineering teams as well as the community on senior-level feature contributions to Golang, related compiler bug fixes, efficiency improvements, and optimisations, and some light packaging work where needed

-Accept, analyze, and respond to bug reports against tools packages in your area of responsibility

-Plan and track development and periodically report progress to team management.

-  Own the product development from scratch.

- Architect scalable, distributed and large-scale web and mobile solutions from scratch.

- Code for fresh development and to troubleshoot and resolve issues.

- Writing reusable, testable, and efficient code.

- Creating database schemas that represent and support business processes.

- Design and implementation of low-latency, high-availability, and performant applications.

- Able to learn & implement new technology/framework/library at God Speed.

- Customer-focused, react well to changes, work with teams and be able to multitask.

- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

Desired Candidate Profile:-

- 1+ years of experience in open source compiler or tools development

- 1+ years of experience with the Go language, runtime and tools

- Experience with or exposure to the Linux kernel is helpful

- Bachelor's degree or higher in computer science, computer engineering, or a technology-related discipline

The following requirements are a plus:

-Experience with C/C++ toolchains and debuggers

-Advanced knowledge of Go language, compiler, library, runtime, and debug internals

-Practical experience developing Go tools for enterprise use

-Direct experience with Go tools community participation

-Knowledge of and experience with system tools internals (e.g. compilers, debug formats)

-Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.

-Implementing automated testing platforms and unit tests.

-Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.

-Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.