Automation Test Engineer

 1. Design, develop, and maintain web applications using the MERN stack.

2. Collaborate with product managers and designers to understand requirements and translate them into technical solutions.

3. Implement scalable and efficient solutions for both front-end and back-end functionalities.

4. Write reusable, testable, and efficient code.

5. Ensure the technical feasibility of UI/UX designs.

6. Optimize applications for maximum speed and scalability.

7. Collaborate with other team members and stakeholders.

• Communicating with customers, making outbound calls to potential customers and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Responsibilities:

• Take on complex problems that span multiple components and teams.

• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support

• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.

• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions

• Produce architecture with clean interfaces, that are efficient and scalable

• Participate and contribute to architectural discussions

• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage

• Continuously improve performance metrics of modules you own.

• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements:

• Experience: 3+ years

• A Bachelor's or Master's Degree in Computer Science

• Software engineering and product delivery experience, with a strong background in algorithms

• Experience in architecting & building real-time, large-scale e-commerce applications

• Experience with high-performance websites catering to millions of daily traffic is a plus

• Excellent command over Data Structures and Algorithms

• Experience with web technologies, Go/Java/Python

• Language: GO or Python

• Strong expertise in DS and Algo

• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.

• Have worked in the scaling of the system right from scratch.

• Someone worked in small user base to a large user base and wrote optimized code

• Both HLD and LLD

Job Description:

We are looking for a Big Data Engineer who have worked across the entire ETL stack. Someone who has ingested data in a batch and live stream format, transformed large volumes of daily and built Data-warehouse to store the transformed data and has integrated different visualization dashboards and applications with the data stores.    The primary focus will be on choosing optimal solutions to use for these purposes, then maintaining, implementing, and monitoring them.

Responsibilities:

• Develop, test, and implement data solutions based on functional / non-functional business requirements.
• You would be required to code in Scala and PySpark daily on Cloud as well as on-prem infrastructure
• Build Data Models to store the data in a most optimized manner
• Identify, design, and implement process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Implementing the ETL process and optimal data pipeline architecture
• Monitoring performance and advising any necessary infrastructure changes.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Proactively identify potential production issues and recommend and implement solutions
• Must be able to write quality code and build secure, highly available systems.
• Create design documents that describe the functionality, capacity, architecture, and process.
• Review peer-codes and pipelines before deploying to Production for optimization issues and code standards

Skill Sets:

• Good understanding of optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies.
• Proficient understanding of distributed computing principles
• Experience in working with batch processing/ real-time systems using various open-source technologies like NoSQL, Spark, Pig, Hive, Apache Airflow.
• Implemented complex projects dealing with the considerable data size (PB).
• Optimization techniques (performance, scalability, monitoring, etc.)
• Experience with integration of data from multiple data sources
• Experience with NoSQL databases, such as HBase, Cassandra, MongoDB, etc.,
• Knowledge of various ETL techniques and frameworks, such as Flume
• Experience with various messaging systems, such as Kafka or RabbitMQ
• Creation of DAGs for data engineering
• Expert at Python /Scala programming, especially for data engineering/ ETL purposes

• Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend.
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices

Responsibilities

• Build desktop and mobile web applications using contemporary javascript frameworks
• Actively participate in design and code reviews to build robust applications and prototypes
• Explore and design simple and intuitive consumer experiences
• Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
• Build reusable code and libraries for future use, focus on long term code maintainability
• Work in a fast-paced and agile development environment

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

• (Add other relevant responsibilities here)

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

1. 5 to 10 years of relevant experience in sales for India Market.
2. Candidate should have worked in Solution/Services selling in the past.
3. Testing services sales would be a big plus Should have a good understanding of the India market.
4. Excellent communication (Written and Verbal) and presentation skills.
5. Handling meeting with key clients.
6. Team player , Smart spontaneous and presentable.
   Should be self-motivated, enthusiastic & have Hunter type of attitude Identify, establish and maintain a network of contacts, providing support and ensuring relationships are managed professionally in order to develop profitable and growing business.
   Maintain a detailed knowledge of market and competitive position.
   Should be excellent in identifying new opportunities.