Content Writer Intern

Role: Backend Tech Lead

Experience range: Min 8 to 13 Years

Relevant Experience: 8+ years and at least 2 + in leadership

Location: Bangalore

Work Mode: 5 days WFO

Role context: Strong expertise in Node.js, AWS (must have).

Must: Candidates with leadership experience in managing a cross-functional team of front-end and back-end developers

About the Role:

We are seeking a highly skilled and hands-on Technical Lead to oversee both front-end and back-end development teams. This role requires a strong understanding of full-stack development with Node.js and AWS, as well as familiarity with mobile platforms (Android/iOS). Experience in the travel domain and AI/ML technologies would be a strong plus.

As a Technical Lead, you will collaborate closely with product managers, designers, and developers to drive the design, development, and delivery of high-quality solutions.

Key Responsibilities:

1. Lead and manage a cross-functional team of front-end and back-end developers.
2. Provide technical leadership across the full software development lifecycle.
3. Architect, design, and guide implementation for scalable web and mobile solutions.
4. Conduct code reviews, enforce best practices, and mentor team members.
5. Collaborate with stakeholders to translate business requirements into technical solutions.
6. Drive improvements in engineering processes, tools, and standards.
7. Stay up-to-date with emerging technologies, especially in mobile, AI/ML, and travel tech.
8. Oversee the integration of AI/ML tools and components into existing systems when applicable.

Technical Skills and Experience:

1. Back-end: Expertise in Node.js (Express, NestJS, or related frameworks).
2. Database: Strong understanding of relational and NoSQL databases.
3. Cloud: Experience with cloud services (AWS) is a must.
4. Travel Tech: Prior experience working on travel domain products (booking systems, travel APIs, etc.) is highly desirable.
5. AI/ML: Exposure to AI/ML concepts, tools, and integration into applications is an advantage.

Required Qualifications:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. 8-13 years of overall software development experience.
3. 2+ years leading technical teams.
4. Proven track record of delivering complex web and mobile applications.
5. Excellent communication, collaboration, and leadership skills.

Preferred Qualifications:

1. Experience with CI/CD and DevOps practices.
2. Hands-on experience in microservices architecture.
3. Mobile: Exposure to mobile application development (Android/iOS) or managing mobile teams.
4. Familiarity with travel technology standards (e.g., GDS systems, NDC APIs, OTA standards).
5. Exposure to AI/ML platforms

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Requirements:

• Minimum 2 Years of Experience: Demonstrated experience in visual communication design, with at least 2 years of professional experience.
• Portfolio: A compelling portfolio showcasing a diverse range of visual communication work, including packaging design, digital graphics, and print collateral.
• Consumer Brand Experience: Prior experience in designing for consumer brands is advantageous, indicating an ability to connect with target audiences effectively.
• Creativity: A flair for creative thinking and the ability to translate concepts into visually appealing designs.
• Software Proficiency: Proficient in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and a willingness to adapt to emerging design tools.
• Detail-Oriented: Meticulous attention to detail, ensuring that all designs are accurate and aligned with brand guidelines.
• Collaborative Spirit: Strong interpersonal and communication skills, enabling effective teamwork and client collaboration.

About the Role:

We are seeking an experienced Data Engineer to lead and execute the migration of existing Databricks-based pipelines to Snowflake. The role requires strong expertise in PySpark/Spark, Snowflake, DBT, and Airflow with additional exposure to DevOps and CI/CD practices. The candidate will be responsible for re-architecting data

pipelines, ensuring data consistency, scalability, and performance in Snowflake, and enabling robust automation and monitoring across environments.

Key Responsibilities

Databricks to Snowflake Migration

·       Analyze and understand existing pipelines and frameworks in Databricks (PySpark/Spark).

·       Re-architect pipelines for execution in Snowflake using efficient SQL-based processing.

·       Translate Databricks notebooks/jobs into Snowflake/DBT equivalents.

·       Ensure a smooth transition with data consistency, performance, and scalability.

Snowflake

·       Hands-on experience with storage integrations, staging (internal/external), Snowpipe, tables/views, COPY INTO, CREATE OR ALTER, and file formats.

·       Implement RBAC (role-based access control), data governance, and performance tuning.

·       Design and optimize SQL queries for large-scale data processing.

DBT (with Snowflake)

·       Implement and manage models, macros, materializations, and SQL execution within DBT.

·       Use DBT for modular development, version control, and multi-environment deployments.

Airflow (Orchestration)

·       Design and manage DAGs to automate workflows and ensure reliability.

·       Handle task dependencies, error recovery, monitoring, and integrations (Cosmos, Astronomer, Docker).

DevOps & CI/CD

·       Develop and manage CI/CD pipelines for Snowflake and DBT using GitHub Actions, Azure DevOps, or equivalent.

·       Manage version-controlled environments and ensure smooth promotion of changes across dev, test, and prod.

Monitoring & Observability

·       Implement monitoring, alerting, and logging for data pipelines.

·       Build self-healing or alert-driven mechanisms for critical/severe issue detection.

·       Ensure system reliability and proactive issue resolution.

Required Skills & Qualifications

·       5+ years of experience in data engineering with focus on cloud data platforms.

·       Strong expertise in:

·       Databricks (PySpark/Spark) – analysis, transformations, dependencies.

·       Snowflake – architecture, SQL, performance tuning, security (RBAC).

·       DBT – modular model development, macros, deployments.

·       Airflow – DAG design, orchestration, and error handling.

·       Experience in CI/CD pipeline development (GitHub Actions, Azure DevOps).

·       Solid understanding of data modeling, ETL/ELT processes, and best practices.

·       Excellent problem-solving, communication, and stakeholder collaboration skills.

Good to Have

·       Exposure to Docker/Kubernetes for orchestration.

·       Knowledge of Azure Data Services (ADF, ADLS) or similar cloud tools.

·       Experience with data governance, lineage, and metadata management.

Education

·       Bachelor’s / Master’s degree in Computer Science, Engineering, or related field.

We are looking for a product manager for the Smart Ship© Hub™ Digital platform, which enables teams to efficiently guide businesses to success across our Family of Maritime Apps (Vessel Monitoring, Crew Management, Condition Monitoring Voyage Performance, etc.).

We envision a central communication platform “Digital Twins” that matches and delivers the best Remote Vessel Performance systems to businesses when and where they need it to help them achieve their objectives as quickly as possible.

Our internal partners and customers include Engineering team, Analytics Team, Software Development and Product teams launching new features and teams working on business growth.

Work Experience

• 5 - 8 years Product Management experience

Key Responsibilities:

• Need to have 4+ years of software engineering or technical product/  experience.
• Enable, scale and optimize meaningful communications between Smart Ship Hub (SSH) and large businesses using SSH world-class IOT capabilities across multiple dashboards and Mobile Apps.
• Collaborate with cross-functional technical and business partner teams who are equally as passionate about maritime businesses helping to grow the Smart Ship Hub product ecosystem.
• Champion the platform across SSH, identify significant opportunities, and drive product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
• Drive execution with quantitative and qualitative data on user behavior, platform stats and experimentation.
• Identify and break down complex business problems into solvable pieces that can be shipped iteratively.

Skills and Experience.

• Experience in building and scaling world-class platforms
• Experience driving projects with cross-functional colleagues.
• Proven record of successful product outcomes.
• Experience working with technical management teams to develop strategy, systems, solutions, and products.
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
• Past experience managing products in one of the following spaces: CRM, Marketing, e-Commerce, Logistics, Customer support

Education

• B.S. in Computer Science or a related technical discipline, or equivalent experience.

Smart Ship Hub’s mission is to give Ship owners the power to build strong Fleet of vessels monitored remotely. Through our family of apps and services, we're building a different kind of company that connects thousands of vessels around the world, gives them ways to share vessel performance status, and helps bring higher vessel performance. Our global teams are constantly iterating, solving problems, and working together to empower maritime industry around the world to build high performing and eco-friendly space.

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

About Company

‘Good Good Piggy’ is an Ed-FinTech start-up that encourages the new generation to develop the life skill of managing the entire money management equation digitally because the future of money is digital. We recognize the importance of reinforcing good behavior, habits, and skills from a young age.

Job Description

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients and he can understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The successful candidate must have social/ digital media buying knowledge as well as strong analytic skills. He must be able to work collaboratively with both Creative Design and Tech Development departments to deliver continuously increasing results

• Total Experience: 3 to 9 Years
• Notice Period: 30-45 Days
• Preferred Location: Delhi NCR
• Role: UX Designer & SM Expert.
• Industry Type: Ed-FinTech
• Employment Type: Full Time, Permanent
• Role Category: Technology

• Lead creative sessions (coaching and guiding) to capture ideas and focus the team on converging toward testable solutions for one or more than one project
• Perform usability testing and identify friction points in user-journeys and provide resolution options through various design options
• Partner with cross-functional team of product managers, business users, and engineers to define and prioritize features supporting business priorities and outcomes
• Drive wireframing and prototyping to test interactions, designs, and user flows to continually improve the efficiency of the system
• Have a passion to measure important metrics in order to continually improve the user experience
• Be able to build and craft end to end design experiences from doing the high level UX research and discovery to high fidelity pixel flawless design mock-ups in Figma for a high-quality delivery
• Proficient with rapid prototyping and visualization tools such as Figma, Sketch, Invision, Adobe Creative Suite, and UX Pin
• Ability to Identify new components, patterns, and templates to be incorporated for improved user experience
• Review the designs, improving the work. Foster a team culture of diversity and transparent collaboration
• Experience in making high-level social media and Google ad campaigns.
• Experience in creating, publishing and managing social media content.

• 5+ Years of experience in end-to-end user experience/centric design
• Expert level UX Design Certification is a must
• An expert to demonstrate hands-on knowledge-creating a powerful UX in mobile apps (iOS and Android) and websites
• Expert level of understanding of conversions all the UX tools like Adobe XD, Figma & more

• Excellent command in Social Media channels such as FB, Twitter, Instagram (Reels), LinkedIn, YouTube, Moj, Josh. Social Media ad management. Only Candidates with Social Media Experience of min 2 yrs full time will be considered.

• Expert level in UX research skills - interviewing, observation, benchmarking, testing, surveys and understanding how to synthesize data to define actionable insights
• Work with cross-functional teams (Design, Content and Coding) to attain business goals
• Expert with project management and remote collaboration tools
• Expert in designing apps based on Material Design and iOS Human Interface Design Guidelines
• Exceptional listening, collaborative, and organizational skills
• Possess a strong sense of interaction and visual design principles

• Understanding how HTML/CSS works
• Exceptional Storytelling and presentation skills
• Service/product design experience
• Degree in human interaction, interaction design, visual design, or equivalent degrees

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills