IOT Cloud Architect

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Key Responsibilities

We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:

–        Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.

–        Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.

–        Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.

–        API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.

Key Skills Required

–      Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.

–      Strong Backend Development Skills: Proficient in at least one backend language and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.

–      Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.

–      Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.

–      Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues. 

We're looking for a creative, detail-oriented Content Creator to join our marketing team. As the voice of EditPDF123, you'll craft compelling content that educates, engages, and inspires our audience. You'll play a key role in shaping our brand narrative, driving awareness, and fostering community engagement across various platforms.

Key Responsibilities:

• Develop and execute content strategies that align with our brand values and business objectives.
• Create high-quality, original content for our website, blog, social media channels, and marketing materials, including articles, infographics, videos, and social media posts.
• Collaborate with the marketing and product teams to create promotional materials and product-related content.
• Analyze content performance metrics and adjust strategies accordingly to maximize engagement and reach.
• Stay abreast of industry trends and incorporate best practices in content creation and distribution.

Qualifications:

• Bachelor's degree in Marketing, Communications, English, Journalism, or related field.
• Proven experience as a Content Creator, Copywriter, or similar role with a portfolio of work.
• Excellent writing, editing, and communication skills.
• Strong understanding of SEO principles and social media marketing.
• Creative thinker with the ability to generate fresh ideas and translate complex topics into engaging content.
• Self-motivated with strong organizational skills and the ability to manage multiple projects simultaneously.
• Experience with content management systems, digital publishing, and analytics tools.

Join Us:

If you're passionate about storytelling and want to contribute to a company that's making a real difference in the world of digital document management, we'd love to hear from you. Apply today to become part of the EditPDF123 family, where your creativity and innovation can shine.

Developing, test, deploy and release new user-facing features

- Setting up continuous delivery and continuous improvement in front-end development,

- Developing scalable, reusable components and front-end libraries,

- Translating UI designs and UX wire-frames into high-quality codes

- An advocate of general engineering best practices such as domain-driven code architecture, encapsulation, separation of concerns, single responsibility, clean code practices, etc.

A knack for writing clean, readable React-Native code

- Understanding and grasp of Agile development and Scrum practices

You are going to love working with us because at Zorang, our team members :

- Have access to health insurance and other benefits.

- Have complete ownership and accountability for outcomes in their job functions

- Are respectful and curious about other's opinions

- Work where they want - this is a remote job, so you get to work at your favorite place, be it a cafe, mountains, or from the comfort of your home!

- Have unlimited scope of growth, because we value each other's suggestions and get a chance to work on them!

7 years of Experience in React Native.

Desired Candidate Profile