Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 3–5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role within a SaaS or B2B tech environment.
- Strong grasp of software development lifecycles, with hands-on experience working in agile, fast-paced product environments.
- Solid technical foundation with the ability to explain complex concepts clearly; capable of conducting technical deep-dives and training sessions for both internal and external stakeholders.
- Proficient in integration concepts — familiarity with CRM platforms (e.g., Salesforce, HubSpot), Marketing Automation tools (e.g., Marketo, Pardot), and the ability to support both standard and custom integration scenarios.
- Experienced in managing and resolving prospect or customer issues; able to navigate challenging conversations, de-escalate concerns, and align solutions with business needs.
- Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively to both technical and non-technical audiences across enterprise accounts.
- Adept at problem-solving and critical thinking, with a proactive approach to identifying challenges and proposing tailored solutions.
- Comfortable collaborating cross-functionally and juggling multiple priorities in a dynamic, high-growth environment.
- Basic design sensibility — experience working with or understanding design tools such as Figma is a plus.
- Bonus: Experience with virtual event platforms, webinar software, or martech ecosystems.
Roles & Responsibilities:
- Analyze, design, implement and integrate functional requirements in the solutions.
- Deliver fully tested source code complying with quality indicators objectives.
- Develop new functionality on our existing software products.
- Maintaining and supporting multiple projects and deadlines.
- Ability to communicate clearly with clients.
- Working within a Team to determine needs and applying / customizing existing technology to meet those needs.
- Proper Reporting & Documentation.
Required Skills:
- Should have a strong knowledge of OOPS with working knowledge of MVC.
- Experience with Microsoft .NET technologies including, ASP.NET, MVC, Entity Framework.
- Proven Skills with C#, SQL, JavaScript/DHTML, HTML-CSS, AJAX, jQuery, Web Services, etc.
- Ability to complete all phases of software development life cycle.
- Should have working knowledge of using a latest development tools and techniques.
- Basic knowledge of front end UI design preferred.
- Must have good problem solving and analytical skills.
- Must be a team player, having good communication skills in English, self-starter.
Qualifications
Eligibility Criteria:
- Candidate should be any graduate/post graduate in Computer Science or related degree program.
- Excellent communication & presentation skills.
- Freshers can also apply.
- Experience is preferred.
JOB LOCATION- NAVSARI-
NodeJS (Node.js)
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AngularJS (1.x)
Angular (2+)About Us:
At Sublime Data Systems, we are dedicated to creating scalable, enterprise-level software solutions that drive innovation and growth. We are seeking an experienced Fullstack Engineer to join our dynamic team. As a core member of our cross-functional unit, you will play a pivotal role in the entire development life cycle, from conception to deployment. Your leadership will be essential in mentoring and guiding our team towards excellence. If you are passionate about coding, thrive in an entrepreneurial environment, and possess expertise in front-end and back-end technologies, we would love to meet you.
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- Conduct code reviews to ensure code quality and adherence to best practices.
- Mentor and coach team members to foster a culture of continuous learning and growth.
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Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum of 5 years of experience in full-stack web development.
- Proficiency in Node.js, Express, Nest.js, React.js, and Next.js along with expertise in Typescript.
- Proven experience leading a team of engineers in a fast-paced, agile environment.
- Strong understanding of software development best practices, design patterns, and architectural principles.
- Extensive experience with front-end technologies such as HTML, CSS, and JavaScript.
- In-depth knowledge of RESTful APIs and experience with API integration.
- Expertise in utilizing modern development tools and deploying workflows, such as Git and CI/CD pipelines.
- Familiarity with message broker systems like RabbitMQ.
- Proficiency in databases such as Postgres or MySQL.
- Experience with ORM Frameworks like Sequelize or Typeform.
- Experience with microservices architecture.
- Experience with DevOps (AWS) practices
- Excellent problem-solving and debugging skills.
- Strong communication and leadership abilities.
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- Positive work environment
- Encourage and sponsor learning and development programs
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Foster positive working relationships and ensure a healthy work environment.
Recruitment and Staffing:Collaborate with hiring managers to understand staffing needs.
Post job openings, conduct interviews, and facilitate the hiring process.
Manage onboarding processes for new hires.
Training and Development:Identify training needs and coordinate training programs.
Support employee development initiatives and career planning.
Performance Management:Administer performance appraisal processes.
Provide guidance to managers on performance improvement plans.
Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks.
Assist employees with benefits-related inquiries.
Compliance:Ensure compliance with federal and state employment laws and regulations.
Stay informed about changes in HR laws and best practices.
HR Policy Implementation:Develop and implement HR policies and procedures.
Communicate policies to employees and ensure adherence.
Data Management:Maintain accurate and up-to-date employee records.
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Conduct surveys and gather feedback to improve workplace satisfaction.
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• Bachelor's degree in Human Resources, Business Administration, or a related field.
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Note: The above job description is a general outline and may vary based on the specific needs and structure of the organization. Some HR Generalists may also be involved in additional areas such as compensation, workforce planning, or organizational development.
About us:
Company website: https://www.neulife.com/
INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is the leading Indian company in the field of sports nutrition products and dietary supplements. Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the mass about the need to be fit and healthy, thus facilitating and educating the mass to choose investing to live a healthy lifestyle.
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To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects.
Digital marketing managers will work with the marketing team, supporting teams, agencies and vendors to launch campaigns on time and on budget
Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online marketing channels.
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- MBA degree in advertising or marketing
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- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
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- Experience in optimizing landing pages and user funnels
- Solid knowledge of google analytics
- Experience in setting up and optimizing Google Adwords & FB Ads Manager campaigns
- Strong analytical skills and data-driven thinking
- Up to date with the latest trends and best practices in online marketing and measurement
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- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, social media, lead generation campaigns, copywriting, performance analysis
- Design, build and maintain our social media presence
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- Flexible work hours, Work from home and holidays policy
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Headquartered in Redwood city, CA, our client is a communication and assessment SaaS startup that enables the movement health professional (athletic trainer, physical therapist, recovery specialist) to seamlessly capture and assess patient care data through cutting edge technologies such as machine learning and AI. It improves outcomes for healthcare organisations by identifying early signs of clinical deterioration in chronically-ill patients thereby decreasing hospital admissions and reducing unnecessary spending.
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- Facilitating all Board Meeting and CEO reviews (weekly/ monthly/ quarterly)
- Flagging risk from smallest to largest which can derail projects or cause tart misses
- Owning and organizing quarterly planning sessions with internal partners with content, agenda, preparation, and oversight of deliverables
- Helping drive data driven presentations for the leadership team in both internal and external engagements
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What you need to have:- Graduation/ Post graduation (preferably in Strategy and Finance)
- 3+ years of experience in assisting executive leadership
- Excellent communication skills (English & 1 regional language)
- Competency in using MS Word, Excel & PowerPoint
- Working knowledge of data tools
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- Comfort running strategic workshops with executive teams
- Extensive program management skills and ability to lead and facilitate strategic initiatives in a cross-functional environment
- Ability to partner, execute, and lead through influence
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- We are looking for Engineers with 2 - 6 years of experience preferably working on ReactJS, Node JS and MERN architecture.
- 2+ years of experience with Java Script, as well as experience on Mongo DB or any other RDS is a must
- AWS experience will a big plus (EC2, RDS, SQS, s3, Route 53)
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- Exposure to web analytic tools such as Google Analytics, and Google Tag Manager would be perfect.
In addition, ideal candidate should have
- Good problem solving skills
- Must have good work ethic
- Excellent communication skills
- Works independently
- Detail oriented
*Note: We are looking for immediate joiners
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon