As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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KEY RESPONSIBILITIES:

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Develop and execute strategies to accelerate user acquisition, market penetration, and overall business growth.
Conduct thorough competition benchmarking to identify market opportunities, threats, and best practices.
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Define the functionality, user experience, and value proposition of the catalogue, ensuring it meets the needs of developers and end-users.
Bridge the gap between business objectives and technical teams (product, engineering) to ensure seamless execution and alignment of the MAAC with the core AI OS.
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Competitive salary package.
Opportunity to learn from and work with senior leadership & founders.
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ROLES AND RESPONSIBILITIES:

KEY RESPONSIBILITIES:

Startup Scaling and Strategic Planning-

Develop and execute strategies to accelerate user acquisition, market penetration, and overall business growth.
Conduct thorough competition benchmarking to identify market opportunities, threats, and best practices.
Analyze data and market trends to inform strategic decisions and adjust scaling initiatives effectively.
Collaborate with the leadership team to define key performance indicators (KPIs) and measure the success of strategic initiatives.

Master Agent and App Catalogue (MAAC) Development-

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Gather user feedback and iterate on the MAAC offering to optimize its effectiveness and adoption.

Smart Content Creation and Knowledge Sharing-

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Manage and curate a knowledge repository for internal and external stakeholders.

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4+ years of Tech experience ( Product, Tech solution / Tech Consulting, Start Ups).
Only Tier I colleges MBA passout.
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Competitive salary package.
Opportunity to learn from and work with senior leadership & founders.
Build solutions for large enterprises that move from concept to real-world impact.
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Assistant Sales Manager

at Suggestic Buildcon Pvt Ltd

Posted by HR Sanju Sharma

Delhi, Gurugram, Noida, Ghaziabad, Faridabad

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Drive revenue growth by achieving sales targets through direct and indirect sales channels.
Manage and monitor the sales pipeline, ensuring timely closures.
Build and maintain strong relationships with prospective and existing clients.
Conduct site visits, property presentations, and negotiations to close deals.
Analyze market trends, competitor activities, and customer needs to identify business opportunities.
Provide insights and recommendations to senior management for improving strategies.
Support junior sales staff in achieving their targets and enhance team performance through mentoring and motivation.
Ensure proper documentation of sales transactions and adherence to legal and compliance requirements.
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Strong knowledge of the real estate market, property types, and legal processes.
Excellent communication, negotiation, and interpersonal skills.
Goal-oriented with a proven track record of meeting or exceeding sales targets.
Ability to work in a fast-paced, competitive environment.
Proficiency in CRM tools and MS Office Suite.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
3-5 years of experience in real estate sales with a proven track record of success.
Familiarity with local real estate regulations and practices.

Ideal Candidate Profile: Assistant Sales Manager (Real Estate)

Experience:

3-5 years of proven success in real estate sales.
Track record of meeting or exceeding sales targets.
Experience in handling high-value property transactions and dealing with diverse clientele.

Educational Background:

Bachelor's degree in Business Administration, Marketing, or a related field.
Additional certifications in real estate or sales will be an advantage.

Skills and Competencies:

Strong communication and negotiation skills.
Expertise in market analysis and identifying business opportunities.
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Exceptional organizational and time-management abilities.

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Goal-driven and result-oriented mindset.
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A team player who can also mentor and motivate junior staff.
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Awareness of property valuation and transaction processes.

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Drive revenue growth by achieving sales targets through direct and indirect sales channels.
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Analyze market trends, competitor activities, and customer needs to identify business opportunities.
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Key Skills and Competencies

Strong knowledge of the real estate market, property types, and legal processes.
Excellent communication, negotiation, and interpersonal skills.
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Familiarity with local real estate regulations and practices.

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Experience:

3-5 years of proven success in real estate sales.
Track record of meeting or exceeding sales targets.
Experience in handling high-value property transactions and dealing with diverse clientele.

Educational Background:

Bachelor's degree in Business Administration, Marketing, or a related field.
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Expertise in market analysis and identifying business opportunities.
Ability to manage client relationships effectively and ensure customer satisfaction.
Familiarity with CRM tools and proficiency in MS Office applications.
Exceptional organizational and time-management abilities.

Personality Traits:

Goal-driven and result-oriented mindset.
Confident, persuasive, and able to handle objections professionally.
A team player who can also mentor and motivate junior staff.
Adaptable to a fast-paced and competitive real estate market.

Industry Knowledge:

In-depth understanding of local real estate laws, property types, and market trends.
Awareness of property valuation and transaction processes.

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Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
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NCR (Delhi | Gurgaon | Noida)

0 - 1 yrs

₹1L - ₹2L / yr

Search Engine Optimization (SEO)

Search Engine Marketing (SEM)

Technical Training

Making recommendations on comprehensive digital strategy, including paid and organic social media, various types of online ads and promotion
• Excellent English writing skills, as well as the ability to communicate and collaborate effectively with other departments to create innovative content ideas.
• Researching industry-related topics (combining online sources, interviews, and studies) and Identify customers needs and gaps in the content and recommend new topics.
• The ability to consistently meet tight deadlines.
• Conduct keyword research and use SEO guidelines in the content to increase web traffic.
• Develop & Implement SEO Strategy On-Page & Off-Page, for www.atomtech.in
• Perform keyword research to identify top keywords and opportunities in focus areas
• SEO best practices, new technologies as well as search engine algorithm changes in first-page ranking for focus keywords in target geographies
• Maintain all aspects of Google Webmaster Tools and review regularly to ensure all issues are handled in a timely manner
• Use Google Analytics & recommend ideas and changes to the improvement of our customers' user experience and conversion rates.
• Stay up to date with the latest Algorithm updates
• Strategic link building, analysis of client websites, Metatag creations.

Fullstack Developer

at Civil Maps

4 recruiters

Posted by Rupa Lakshmi Nallamalli

Hyderabad

4 - 10 yrs

₹15L - ₹20L / yr

NodeJS (Node.js)

Javascript

AngularJS (1.x)

HTML/CSS

RESTful APIs

+1 more

We are Civil Maps. Civil Maps, provider of 3D mapping technology for fully autonomous vehicles, has raised a $6.6 million seed funding round from Ford Motor Company, Motus Ventures, Wicklow Capital, StartX Stanford and Yahoo cofounder Jerry Yang’s AME Cloud Ventures. Civil Maps’ mission is to make it possible for fully autonomous vehicles (SAE Levels 4-5) to drive anywhere smoothly and safely. Through artificial intelligence and vehicle-based local processing, Civil Maps converts sensor data into meaningful map information built specifically to direct fully autonomous vehicles. The company will use the seed investment to accelerate product development and deployment with a number of leading automotive companies and technology partners. We are hiring the professionals for the below skills: Work Location : Hyderabad Full Stack Developer : Job Description: 7-10 yrs of Experience Qualifications: · Experience with developing web front-ends focusing on modular and maintainable systems with high performance. · Experience designing, implementing, and maintaining RESTful services. · Experience with optimal integration of internal/proprietary, third party, and open source technologies to solve complex problems in a customer-centric manner. · Proficiency in Linux. · Familiar with key development and collaboration tools (git, Jira, Confluence etc.). · Familiar with the design & analysis of computer algorithms and data structures. · Advanced knowledge of networking and distributed systems. Desired Skills: · 5+ years’ experience with common back-end frameworks such as Spring, Play, etc. and associated software development paradigms. · Experience with common front-end frameworks and technologies such as JQuery, Bootstrap, EJS. · HTML5, CSS3 (and CSS preprocessors), responsive design, etc. and associated software development paradigms. · Basic knowledge of SQL/ORM as well as NoSQL principles and practices. · Familiar with development and deployment on cloud systems such as AWS (using DynamoDB, ElastiCache, etc.). · Experience in implementing microservices and back-end architectures in highly modular deployments. · Experience managing streaming and heavyweight data in an efficient and scalable way. · Experience in a collaborative and interdisciplinary research environment. · Familiarity with mobile development on Android and iOS.

Graphic Designer

at cryptoogle

1 recruiter

Posted by Bryan Davies

NCR (Delhi | Gurgaon | Noida)

1 - 3 yrs

₹2L - ₹5L / yr

Adobe Photoshop

Adobe Indesign

Adobe Illustrator

User Interface (UI) Design

User Experience (UX) Design

+3 more

The selected candidate's key responsibility areas include: 1. Design layouts & interfaces for website and apps, captive & third-party projects 2. Ideate and create design creatives for digital marketing campaigns 3. Design corporate communication supplements(emailers, blogs, etc.) 4. Design banners, posters & imagery for website, app, & SMM

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