As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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Develop backend data services and contribute to increasing existing APIs
Ability to act individually in a complex and fast-paced environment
Closely work with the Product and QA teams to ensure smooth delivery
Participate in solution designing with Tech leads and Systems Architects
Document the development process, architecture, and standard components
Coordinate with co-developers and keep project manager well informed of the status of development efforts
Keep abreast of new trends and best practices in web development

Qualification

BE/BTech or some equivalent academic stance.

Work Experience

2-5 years’ experience
A confident, self-starter, team player with drive, enthusiasm, and excellent interpersonal, communication, and negotiation skills
Ability to manage yourself and be a self-starter.

Skill Set

Great people skills to closely work with other teams.
Strong in establishing systems & processes
Expertise in Laravel, MySQL, and Git
Thorough in Object-oriented concepts
Knowledge of Restful Web services
Understanding of web applications
Working knowledge of one or more caching, queuing systems in desirable
Familiarity with AngularJs or React is a big plus
Excellent problem solving
Can-do attitude

Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team.
Prepare and maintain all applications utilizing standard development tools
Develop backend data services and contribute to increasing existing APIs
Ability to act individually in a complex and fast-paced environment
Closely work with the Product and QA teams to ensure smooth delivery
Participate in solution designing with Tech leads and Systems Architects
Document the development process, architecture, and standard components
Coordinate with co-developers and keep project manager well informed of the status of development efforts
Keep abreast of new trends and best practices in web development

Qualification

BE/BTech or some equivalent academic stance.

Work Experience

2-5 years’ experience
A confident, self-starter, team player with drive, enthusiasm, and excellent interpersonal, communication, and negotiation skills
Ability to manage yourself and be a self-starter.

Skill Set

Great people skills to closely work with other teams.
Strong in establishing systems & processes
Expertise in Laravel, MySQL, and Git
Thorough in Object-oriented concepts
Knowledge of Restful Web services
Understanding of web applications
Working knowledge of one or more caching, queuing systems in desirable
Familiarity with AngularJs or React is a big plus
Excellent problem solving
Can-do attitude

Social Media Executive

at Trade Brains

1 recruiter

Posted by Jessin Jose

Bengaluru (Bangalore)

1 - 2 yrs

₹2L - ₹3L / yr

Social Media Marketing (SMM)

Social media management

Social media strategy

What You’ll Be Doing:

 Building Strong brand awareness and increasing the company’s social visibility
 Streamlining and strategizing steady contents across various channels
 Interacting daily with followers to create a conversation with new and existing followers
 Maintaining monthly content calendars and provide ideas for content on a daily, weekly, and monthly basis
 Collaborating with a creative team to develop visually engaging content
 Using analytic tools to deliver monthly reports on growth and engagement and adjust strategies accordingly
 Test new platforms and be the first to hop on with new social media trends and channels
 Stay up-to-date with all algorithm changes and be able to re-strategize accordingly

Core Attributes Required:

 Have atleast 2 years of experience managing social pages (experience in the finance industry is an advantage)
 Proficient in all major social channels, including Facebook, Instagram, Twitter, YouTube, Pinterest with proven performance.
 Expert in growing followers and engagement consistently.
 Have the ability to look at data, see trends and make recommendations
 Exceptional writing skills with strong attention to detail, grammar & brand tone.
 Organized, detail-oriented, and work well in a team environment.
 Should be a proactive self-starter who is always eager to dig in and learn more

Product Manager

at Mobikwik

1 video

1 recruiter

Posted by Anjali Singh

NCR (Delhi | Gurgaon | Noida)

3 - 9 yrs

₹18L - ₹40L / yr

Product Management

Product Strategy

Product development

Consumer product

Responsibilities - Own & Drive the end to end product roadmap for the Recharge & Bill payment vertical at MobiKwik which is one of the largest & strategic vertical at the company - Be the voice of the customer, understand user needs (both spoken & tacit) and identify current gaps in the system. Speak to atleast 50-100 customers - Write crystal clear product requirements, mocks, prototypes flows and ensure that the engineering team knows what needs to be built. - If needed, interface with external partners/aggregators/government bodies/financial instituitions in order to get clarity on the path forward & deliver within aggressive deadlines - Evaluate the impact of your changes by analyzaing data & sharing insights with the broader team. - "Eat your own dog food" -- meaning, you should be a power user of your product & know it better than anyone else in the company. - Help the Business team define clear & differentiated value propositions which they can offer to customers/merchants/aggregators etc in the market

Tech Lead

at GreedyGame

1 video

5 recruiters

Posted by Debdutta Pal

Bengaluru (Bangalore)

4 - 6 yrs

₹17L - ₹20L / yr

MySQL

Python

Android Development

GreedyGame is looking for a technical lead who would be responsible for leading and supervising a team of engineers as they develop our product/s. He/She would own the vision of the product, and strategize to work on the overall architecture and code. We are ideally looking for someone who aspires to be an engineering manager. Responsibilities - Provide technical direction for the development, design, and systems integration from definition phase through implementation. Own the development lifecycle and be responsible for managing technical risks throughout the project/s. Manage the pace of sprints according to the pace of business Carry out code reviews and suggest better solutions for a scalable architecture Mentor team members and carrying out performance reviews Conduct team meetings to update members on best practices and Industry standards. Manage technical resources within budget and project schedule. Support and perform management duties when manager is absent or out of office Contribute to hiring efforts Required skills 4+ years of experience in building large scale applications and products Experience in leading and mentoring a team Excellent understanding of and coding skills in Python, Android, Mysql and Go Experience in advertising industry would be preferred Excellent interpersonal and relationship building skills Must have a strong sense of drive, ownership, and ability to deliver quality products What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Learn and grow at a free, open and fast paced environment - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays! What we are building: GreedyGame is a platform which enables blending of ads within mobile gaming experience using assets like background, characters, power-ups. It helps advertisers engage audiences while they are playing games, empowers game developers monetize their game development efforts through non-intrusive advertising and allows gamers to enjoy gaming content without having to deal with distractive advertising.

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