Customer Success Manager

Job Title: AI/ML Engineer

Location: Delhi, Arjan Garh

Job Type: Full-Time

IMMEDIATE JOINERS REQUIRED

About Us:

Timble is a forward-thinking organization dedicated to leveraging cutting-edge technology to solve real-world problems. Our mission is to drive innovation and create impactful solutions through artificial intelligence and machine learning.

Key Responsibilities:

• Model Development: Design, develop, and deploy machine learning models and AI solutions to address complex business problems.
• Data Analysis: Work with large datasets to clean, preprocess, and analyze data, ensuring high data quality and relevance.
• Algorithm Optimization: Implement and refine algorithms to improve the performance and accuracy of AI models.
• Collaboration: Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate AI solutions into existing systems and workflows.
• Research: Stay up-to-date with the latest advancements in AI and machine learning, and apply new techniques and methodologies to enhance our AI capabilities.
• Performance Monitoring: Monitor the performance of AI systems, troubleshoot issues, and make necessary adjustments to maintain optimal functionality.
• Documentation: Create and maintain comprehensive documentation for AI models, including design specifications, training processes, and deployment strategies.

Required Qualifications:

• Education: B.tech or M.tech or MCA or Bachelor’s or master's degree in Artificial intelligence, computer science or Data Analyst or related fields.
• Experience: 2 years’ Experience in AI/ML development, with a proven track record of deploying AI solutions in a production environment.
• IMMEDIATE JOINERS REQUIRED

Technical Skills:

• Must have proficiency in programming languages such as Python, Machine Learning, Deep Learning
• Experience with AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn, Keras).
• Strong knowledge of machine learning algorithms, neural networks, and natural language processing (NLP).
• Experience in integrating AI based solutions with web frameworks like Django, Flask.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
• Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience with reinforcement learning, deep learning, or computer vision.
• Contributions to open-source AI projects or published research in AI/ML.
• Experience with big data technologies (e.g., Hadoop, Spark).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• Flexible working hours and remote work options.

How to Apply:

https://www.linkedin.com/in/preeti-bisht-1633b1263/

Mention current Notice, Current CTC and Expected CTC

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that

wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Junior Key Accounts Manager

Experience Level: 1+ years in Agency set-up

Location: Bangalore/ Gurugram/Mumbai, Onsite

Job Description: We are looking for a Junior KAM with experience in handling key accounts and developing new business for our company. This is the perfect opportunity for someone who is excited by

the prospect of growing with the company in a friendly environment and having a key role in the process.

Responsibilities:

● Handling Key Accounts and nurturing Business Relationships.

● Brand Life Cycle Planning & Management.

● Sales, Upselling & Cross-Selling Web and Digital marketing services/solutions including SEO,

Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

● Identifying opportunities for new business development through following up on leads and conducting research on target clients.

● Excellent presentation, pitches, proposal, negotiation, and customer relationship skills. Maintain an active schedule of prospecting calls.

● Plan and execute projects end to end (Starting from briefs to reports to billing).

● Negotiating and timely follow-up to ensure that the delivery is on time.

● Research the market and keep a close eye on market trends.

Qualities you'll bring :

● Proactive and a Self-starter.

● Knowledge about digital marketing and trends.

● Keen problem solver.

● Effective written and oral communication skills.

● Must be able to thrive in a fast-paced environment.

Experience:

● 1+ years in advertising.

● Prior experience of client handling and management

● Experience with direct client servicing at any Marketing Agency

● Excellent communication and presentation skills

● Broad understanding of the business development process

Job Title: Devops+Java Engineer

Location: Bangalore

Mode of work- Hybrid (3 days work from office)

Job Summary: We are looking for a skilled Java+ DevOps Engineer to help enhance and maintain our infrastructure and applications. The ideal candidate will have a strong background in Java development combined with expertise in DevOps practices, ensuring seamless integration and deployment of software solutions. You will collaborate with cross-functional teams to design, develop, and deploy robust and scalable solutions.

Key Responsibilities:

• Develop and maintain Java-based applications and microservices.
• Implement CI/CD pipelines to automate the deployment process.
• Design and deploy monitoring, logging, and alerting systems.
• Manage cloud infrastructure using tools such as AWS, Azure, or GCP.
• Ensure security best practices are followed throughout all stages of development and deployment.
• Troubleshoot and resolve issues in development, test, and production environments.
• Collaborate with software engineers, QA analysts, and product teams to deliver high-quality solutions.
• Stay current with industry trends and best practices in Java development and DevOps.



Required Skills and Experience:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Proficient in Java programming language and frameworks (Spring, Hibernate, etc.).
• Strong understanding of DevOps principles and experience with DevOps tools (e.g., Jenkins, Git, Docker, Kubernetes).
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with monitoring and logging tools (ELK stack, Prometheus, Grafana).
• Solid understanding of CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Improving system quality by identifying issues and common patterns and developing standard operating procedures.
• Enhancing applications by identifying opportunities for improvement, making recommendation and designing and implementing systems.

ROLE SUMMARY:

We are seeking a highly skilled and experienced SDE II .NET Engineer to join our team. As a member of our team, you will work closely with our development team to design, develop and implement software solutions using the .NET framework and related technologies.

QUALIFICATION:

• Excellent academic record – B.E./B.Tech IT, CSE/ MCA
• 3 to 6 years of relevant software development experience with .NET technologies and frontend - Angular 2+/React.js
• Hands-on experience in C#, ASP.NET Web APIs, SQL Server Database with Entity Framework
• Hands-on experience with Angular 2+ or React.js
• Hands-on experience with RESTful Web API
• Hands-on experience in LINQ, Asynchronous programming
• Good understanding of OOPS concepts
• Good Knowledge of JavaScript and JavaScript frameworks
• Experience in integrating different 3rd party APIs (eg. Google Maps, Facebook etc.)
• Good knowledge of GIT
• Good to have: Node.Js, MongoDB, Gulp, Webpack, Azure, AWS, Docker

COMPETENCIES:

● Excellent verbal and written communication

● Willingness to learn and develop your skill set

● Works well within a team environment

● Logical thinker with good problem-solving and analytical skills

● Willingness to get to the root of the problem

● Proactive can do and can think the approach to the job

Business Development responsibilities includes:

Business Development Skills.

Good in Bidding, Upwork, Guru, CRM, LinkedIn and Freelancer Platform.

Have knowledge of Email Marketing.

Should have good knowledge about Digital Marketing.

Help in contacting potential clients to establish rapport and arrange meetings.

Help in developing quotes and proposals for clients.

Help in finding and developing new markets and improving sales.

Business development requirements includes:

Bachelor’s degree in any domain.

Strong communication skills and IT fluency.

Ability to manage projects and multi-task.

Excellent organizational skills.

Should be presentable.

Note - This opportunity is for those who wants to learn from starting and wants to build their career in business development profile.

Job Types: Full-time, Regular / Permanent, Fresher

Work From Office: Dehradun

Salary: ₹10,000.00 - ₹12,000.00 per month

Freshers with strong English Communication are welcome. Building great teams to deliver the best.

Skills:

• Hands on Computer Knowledge
• Know-how of Trending Technologies
• Should be the quick learners
• Critical thinking and problem solving
• Creativity and Imagination
• Agility and Adaptability
• Team work and Collaboration

Background:

Any graduate from Computer Science or IT background

Know about our Company:

Fronix Solutions Pvt Ltd is a renowned Staffing Company that serves the candidates who are scouting for IT Jobs in the USA. From the initial discovery meeting to understand Consultant’s requirement, we engage our team to find the right fit for our clients with extensively vetted candidates on both qualitative and quantitative levels. Only top talent who fit the role will be presented to our clients.

Our team is dedicated to maintaining strong lines of communication during the hiring process and beyond. We at Fronix, has young, dynamic and focused team building. We strive to build and sustain a fun to work environment. Our employee centric career planning, helps us retain, update and empower the teams to deliver better and yet have fun at work.

Timings:

7:30pm to 4:30am (IST)

Have to work out of our office in Hi-Tech City, Hyderabad.

Salary:

INR 1,50, 000P.A- INR 3,00, 000P.A

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools