As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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5+ years of experience in software development with expertise in MERN stack technologies.
Proficiency in Node.js, Next.js, React.js, Express.js, Nest.js, JavaScript, and TypeScript.
Strong understanding of MongoDB and SQL databases, including database design and optimization.
Experience building and deploying applications on AWS cloud infrastructure (EC2, S3, Lambda, DynamoDB).
Familiarity with real-time web applications and event-driven architectures using technologies like Socket.io.
Solid understanding of software development principles, design patterns, and best practices.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Effective communication and collaboration skills, with the ability to work both independently and as part of a team in a fast-paced environment.

UI/UX Designer

at IntelliFlow Solutions Pvt Ltd

2 candid answers

Posted by Divyashree Abhilash

Bengaluru (Bangalore)

0 - 4 yrs

₹2L - ₹4L / yr

User Interface (UI) Design

User Experience (UX) Design

Adobe Photoshop

Adobe Illustrator

Figma

+1 more

Responsibilities

Ensure that established design standards are consistently and appropriately applied within design work
Engage with product management, engineering, business stakeholders
Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
Leverage user testing to make product improvements
Hands-on designing and creative skills
Willingness to learn and grow with the organisation
Understand the brief from the team and come out with out-of-the-box ideas
Plan and illustrate concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetics.

Qualifications

Bachelor's degree or equivalent in
Proficient in visual design and wireframing tools like Figma
Well-versed with computer skills in Photoshop or Illustrator and/or Dreamweaver

Responsibilities

Ensure that established design standards are consistently and appropriately applied within design work
Engage with product management, engineering, business stakeholders
Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
Leverage user testing to make product improvements
Hands-on designing and creative skills
Willingness to learn and grow with the organisation
Understand the brief from the team and come out with out-of-the-box ideas
Plan and illustrate concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetics.

Qualifications

Bachelor's degree or equivalent in
Proficient in visual design and wireframing tools like Figma
Well-versed with computer skills in Photoshop or Illustrator and/or Dreamweaver

Manual tester

at hirextra

1 recruiter

Posted by sushmitha hirextra

Remote only

4 - 8 yrs

₹5L - ₹8L / yr

Manual testing

Software Testing (QA)

Test Automation (QA)

We are looking for a QA Tester to assess software quality through manual and automation testing. You will be responsible for finding and reporting bugs and glitches.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.
Ultimately, you will ensure that our products, applications and systems work correctly.

Responsibilities
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test plans
Execute test cases (manual or automated) and analyze results
Evaluate product code according to specifications
Create logs to document testing phases and defects
Report bugs and errors to development teams
Help troubleshoot issues
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements
Proven experience as a Quality Assurance Tester of minimum 4 years
Must have knowledge in API and Selenium Automation
Must have knowledge of SQL and Linux
Working knowledge of test management software (e.g. qTest, Zephyr, TM4J)
Analytical mind and problem-solving aptitude
Excellent communication skills
Strong organizational skills

Base Criteria
Candidate should be comfortable with APP and UI Testing (Must)
Candidate should be able to write excellent Test cases (+ve and -ve)
Candidate should be good in logical implementations
Candidate should be good in Communication and work approach
Candidate should have good solution oriented approach
Candidate worked with premium Institution or premium product/app will be a great plus

PHP Developer

at openDr Business Services Pvt Ltd

1 recruiter

Posted by Yojana Dsouza

Mumbai

5 - 6 yrs

₹7L - ₹8L / yr

PHP

Laravel

CodeIgniter

MySQL

Symfony

Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites.
Use best practice coding standards and implement each deliverable.
Write and manage program and Bug Fixes
Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
Analyze system issues and problems and implement solutions rapidly.
Manage multiple projects simultaneously varying in sizes and scope
Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.

Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
Strong knowledge of OOPs Concepts.
Computer Science/Software Engineering Bachelor’s degree or higher education.
Experience in writing high performance and high scalable code using best practice and coding standards.
Excellent written and spoken communication skills.
Excellent organizational and attention to detail.
Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
Understanding accessibility and security compliance.
Understanding fundamental design principles behind a scalable application
Knowledge of using version control software such as SVN or GIT will be preferable.
Experience in either Mobile application or Data Integration with other apps would be preferred.

2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.

Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites.
Use best practice coding standards and implement each deliverable.
Write and manage program and Bug Fixes
Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
Analyze system issues and problems and implement solutions rapidly.
Manage multiple projects simultaneously varying in sizes and scope
Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.

Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
Strong knowledge of OOPs Concepts.
Computer Science/Software Engineering Bachelor’s degree or higher education.
Experience in writing high performance and high scalable code using best practice and coding standards.
Excellent written and spoken communication skills.
Excellent organizational and attention to detail.
Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
Understanding accessibility and security compliance.
Understanding fundamental design principles behind a scalable application
Knowledge of using version control software such as SVN or GIT will be preferable.
Experience in either Mobile application or Data Integration with other apps would be preferred.

2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.

Business Developer

at Israni Entertainment

1 recruiter

Posted by Shivani Gupta

Mumbai

0 - 2 yrs

₹1L - ₹3L / yr

Business Development

Client Servicing

Sales

Presales

Cold Calling to prospective leads & convert them into clients
Business Development ideation & execution
Freeze the Client Deal
Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
Follow-up & Closure on generated leads across multiple mediums
Arrange client Meetings
Pitching , Negotiating & Closure with Clients
Client Servicing
Client Relationship Management
Generating Sales Report
Payment track – Ensuring the payment compliance as per the CC Timeline
Coordinating with accounts team for payment
Pre Event-On Event-Post Event coordination with client for an end to end experience
Constantly searching for new ideas & concepts
Competitive analysis with regards to the market happenings
Market research about the new trends & innovations

Cold Calling to prospective leads & convert them into clients
Business Development ideation & execution
Freeze the Client Deal
Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
Follow-up & Closure on generated leads across multiple mediums
Arrange client Meetings
Pitching , Negotiating & Closure with Clients
Client Servicing
Client Relationship Management
Generating Sales Report
Payment track – Ensuring the payment compliance as per the CC Timeline
Coordinating with accounts team for payment
Pre Event-On Event-Post Event coordination with client for an end to end experience
Constantly searching for new ideas & concepts
Competitive analysis with regards to the market happenings
Market research about the new trends & innovations