As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
You should have spent a day at the laundry store to get live hands on experience.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers.
Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
Participate in conversations regarding process refining.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned.
Should be able to define the expansion targets for your portfolios.
Should be able to add value to the overall process alignment owning some initiatives.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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Shubham Vishwakarma

Full Stack Developer - Averlon

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Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

Strong practical application development experience on Linux and Windows-based systems

Extra curricula software development passion (e.g. active open source contributor)

15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

15+ years of experience as a technical specialist in Customer-facing roles.

Ability to travel to client locations as needed (25-50%)

Extensive experience architecting, designing and programming applications in an AWS Cloud environment

Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

Agile software development expert
Experience with continuous integration tools (e.g. Jenkins)

Hands-on familiarity with CloudFormation

Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

Strong practical application development experience on Linux and Windows-based systems

Extra curricula software development passion (e.g. active open source contributor)

Marketing Associate

Pioneering AR/VR Tech company

Agency job

via Unnati by Rakhi Gayen

Mohali, Chandigarh, Panchkula

2 - 4 yrs

₹4L - ₹5L / yr

Marketing

Search Engine Marketing (SEM)

Digital Marketing

Discover a virtual world of possibilities where technology meets imagination and experts are designing Innovative, Interactive and Immersive solutions.

Our client is a tech venture dealing with cutting-edge technologies like AR, VR, Animation and other SaaS-based solutions. Their team consists of experienced and extremely talented Subject Matter Experts and enthusiasts from the field of Game Development, Designers, Web artists and Animators. Their solutions are uniquely designed and can be implemented across industries like Education, Gaming, Aviation, Automotive, Defence, Healthcare among others.

Their products and services are customised as per their client requirement and are recognised for their quality and customer satisfaction. Their clientele is as revolutionary, some of them being - Pearson Group, NIIT, AIIMS, as well as Governments of various states in India.

As a Marketing Associate, you will be developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.

What you will do:

Creating and managing all marketing materials and collateral in line with brand direction
Implementing online marketing activities including Social Media, SEO/ SEM, demand generation, leads generation, etc.
Tracking effectiveness of various campaigns and course correcting as required
Managing communications spend and working with vendors and agencies, to create and/or localize communications and marketing activities and develop supporting assets
Leading the planning and implementation of PR and initiatives related to the brand

Desired Candidate Profile

What you need to have:

Degree in Marketing, Business Administration or related field
Strong knowledge of content development and SEM
Exceptional verbal & written communication skills
High level of Creativity and attention to detail including proven ability to manage multiple, competing priorities
Excellent interpersonal skills and are adept at building relationships with different stakeholders

Discover a virtual world of possibilities where technology meets imagination and experts are designing Innovative, Interactive and Immersive solutions.

What you will do:

Creating and managing all marketing materials and collateral in line with brand direction
Implementing online marketing activities including Social Media, SEO/ SEM, demand generation, leads generation, etc.
Tracking effectiveness of various campaigns and course correcting as required
Managing communications spend and working with vendors and agencies, to create and/or localize communications and marketing activities and develop supporting assets
Leading the planning and implementation of PR and initiatives related to the brand

Desired Candidate Profile

What you need to have:

Degree in Marketing, Business Administration or related field
Strong knowledge of content development and SEM
Exceptional verbal & written communication skills
High level of Creativity and attention to detail including proven ability to manage multiple, competing priorities
Excellent interpersonal skills and are adept at building relationships with different stakeholders

Android Developer

at RIG ENTERPRISE APPLICATIONS

1 recruiter

Posted by Afzal Mohammed

Hyderabad

4 - 7 yrs

₹4L - ₹8L / yr

Android Development

Java

Kotlin

Model-View-View-Model (MVVM)

MVP

Can work independently on the Android Development platform
Must have knowledge of both Java and Kotlin
Good understanding of Architecture such as MVVM and MVP.
Must have at least 3 Good quality Android apps in the portfolio to showcase

Knowledge of iOS Development will be a plus.

Can work independently on the Android Development platform
Must have knowledge of both Java and Kotlin
Good understanding of Architecture such as MVVM and MVP.
Must have at least 3 Good quality Android apps in the portfolio to showcase

Knowledge of iOS Development will be a plus.

PHP Developer

at Functionize Software Pvt ltd

2 recruiters

Posted by Ankur Verma

NCR (Delhi | Gurgaon | Noida)

3 - 10 yrs

₹6L - ₹20L / yr

PHP

MySQL

Zend

jQuery

NodeJS (Node.js)

+3 more

Recognized as 'One of the Most Innovative Companies in Automation Testing', Functionize delivers the first autonomous, AI cloud-based testing platform to automate software testing. Its platform creates selenium-compatible cross-browser tests from natural language text that run on the cloud with no coding. The scalable cloud architecture is trusted by many marquee enterprise customers for its cross-browser compatibility, mobile support and the ability to use real browsers, real workflows, and real non-simulated virtual users. Functionize allows enterprises to seamlessly manage and scale their testing requirements without the need for large traditional QA teams, and harness the power of AI and Machine Learning as part of their existing enterprise processes including CI/CD and Gated Releases. Want to learn more about who we are and what we do? Visit us at www.functionize.com. Functionize is seeking a rockstar engineering leader to develop its web application platform. The right candidate would have experience successfully building highly scalable enterprise applications based on open source architecture (LAMP and Java), and thrives on the challenges and opportunities in an extremely high growth startup environment. Having done this at companies and startups (preferably US based) which have a global footprint of similar scale as Functionize would be a huge advantage. This position requires someone with a deep interest in active coding and programming skills - the majority of the work is active hands on coding in PHP / MySQL / jQuery & Javascript libraries. Job Description : - Must love active hands on PHP / Javascript and HTML coding - Excellent Communication Skills - both written and spoken english is a must - Ability to solve complex problems using innovative solutions and actively coding and developing PHP /Javascript/ HTML based web applications - Writing of fully optimized code for optimum performance and efficiency of the website. - Adhere to the coding standards and guidelines. - Contribute to customer support over e-mail and telephone on a regular basis. - Should be very strong in Object-Oriented programming and design patterns. - Should be strong in writing optimized SQL queries. Skills Required : - Must have extensive demonstrable knowledge in PHP - both Core PHP and MVC Frameworks (Preferrably Zend framework). - Exp.- 5 - 10 Yrs. - Demonstrated exposure to complex web UI applications and front end development is a must - experience with wordpress and cms website development does not count. - Core PHP should be very strong - This is a mandatory requirement. - Excellent exposure to Javascript libraries - including jQuery, Bootstrap - and demonstrable experience in using them on complex web applications. - Demonstrated ability to use frontend libraries and javascript to develop complex and dynamic User Interfaces is a must. - Proficiency in PHP, jQuery, AJAX, Javascript, CSS, HTML, MySQL - Experience working with Web design / photo editing tools a plus - Excellent Verbal and Written English Communication Skills - Experience developing Cloud based web applications, and working with large databases is a huge plus - Experience working with NodeJS and NoSQL databases like Cassandra and Mongo is a big plus. Salary Range: Depends on skills, experience, and past renumeration history NOTE: Immediate Joiners or Short Notice period candidates will be preferred.

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