UI/UX Designer
Work Location: Anywhere in India
Notice: Immediate to 15 Days (Maximum)
- Experience designing, prototyping, and shipping we band mobile applications.
- Strong UI skills including layout, color theory, iconography, typography, deep understanding of design systems and responsive girds, branding look & feel, and illustration.
- Strong knowledge of User Centered Design (UCD), Design Thinking, Prototyping Thinking and UX principles and law.
- Experience with HTML5 and CSS and good knowledge of how Frontend development works
- The ability to work and communicate properly with Business, UX, and development teams
- Motivation and self-direction to seek clarification from stakeholders, UX designers, work with developers to ensure your designs are possible to be implemented as intended
- The ability to offer and accept design feedback and use it to iterate and improve the team’s work.
- The ability to defend or explain your work.
- A portfolio demonstrating your best work is a must.
- Strong written and verbal communication skills.
- A curious mind and an always-improving mindset.
- Comfortable working in a fast-paced agile work environment
- Strong knowledge in UI design principles, patterns, best practices, and the latest trends
Requirements
- 5-7 Years of prior experience in the same role.
- 3+ years of UI design with strong knowledge of B2B & B2C software, SAAS, and mobile applications
- Proficiency with HTML5, CSS, JavaScript and programming knowledge is a plus.
- Experience with WCAG, responsive web & mobile design
- Experience in creating and maintaining design systems.
- Experience authoring style guides and pattern library creation/maintenance
- Demonstrated an understanding of core UX Design principles
- A working knowledge of UX research practices.
- The ability to apply user research methods to validate design ideas
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.
Android Development
Java
Kotlin
|
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptCompany Description
We are an SF-based stealth mode AI startup, building AI agents and automation tools for Marketing use-cases. We are ex-Big Tech, currently bootstrapped and working with a few design partners/early customers. We will be starting a fundraise in Q3 2024.
Role Description
This is a part-time remote role for a Founding Engineer (first engineering hire). This is an equity-only role, meaning compensation will be in the form of equity rather than a salary.
This role will be 30% applied research and 70% product engineering. The expectation is that you will be able to commit 15 hours per week for this role to begin with.
You will -
- Experiment with the latest AI technologies and research and put them into implementation.
- Have the freedom and responsibility to design and own projects from start to finish.
- Have opportunities to directly talk with customers and solve their problems!
About you
- Love to keep up with and dive into latest technologies in AI
- Move fast, ship quickly, has high urgency
- Energized about going from 0 to 1
- Enjoy high ownership and responsibility
- Familiar with no-code tools and frameworks
- Excited about working on AI-native user experiences
Requirements
- Bachelor’s or higher degree in Computer Science or a related field (Also open to university students for the right candidate)
- Knowledge of gen-AI systems (LLMs, model training/fine-tuning, agent frameworks, evaluation frameworks, vector DBs, RAG, etc)
- Experience in building and scaling backend systems and infrastructure
- Strong generalist, skilled with Python, cloud infrastructure (AWS).
What we offer
- Technical Ownership: You will own high level (and lower level) technical decisions for an early-stage startup, with mentorship from seasoned Engineering leaders from Silicon Valley.
- Equity: As a key initial hire, you will receive significant founding equity and ownership in the company.
- Growth: You will have a natural on-ramp to come onboard as a full-time, salaried Founding Engineer after a fundraise event.
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
Responsibilities
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipeline
- Analyze the market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Bachelor's degree
- Strong negotiation skills
- Strong communication and presentation skills
- Work on the sales funnel and CRM handling of HubSpot
- Work on making a digital strategy to follow and adapt with clients
> Team Management & Delegation
> Customer Management
> SAP SuccessFactors Knowledge (EC or ECP preferable)
> Identify new opportunities in the designated accounts
Job Description:
> You will be assigned 4-5 large SAP SF customers who have already implemented SF.
> Managing Support Consultants to handle customer requests/tickets analyse recurring problems to decrease volume of tickets
> Propose new and out of the box solutions within SAP SF to customers and manage any escalation.
> Identify new opportunities at the customers based on existing pain-points & proposing effective solutions available within SAP SF.
This role demands a mix of team delegation, customer first approach, out of the box solution thinking and business acumen to upsell additional SF modules.
About Rolling Arrays Consulting:
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48.
Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.
HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products):
• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
JavascriptAngular (2+)AngularJS (1.x)
HTML/CSS1. Translate designs and style guides into functional user interfaces while ensuring cross browser compatibility, performance and good user experience.
2. Solid coding practices with peer code reviews, unit testing and a preference for agile development.
3. Strong sense of collaboration, ownership, urgency and drive.
Technical Skills Required
1. 2+ years of experience in professional front end web and mobile development.
2. Strong programming knowledge in JavaScript, OOJS and Angular 2.0+ is essential.
3. Understand the intericacies of DOM and have good knowledge of APIs' and their performance implications.
4. In-depth knowledge about HTML5 and CSS3 and can take necessary decisions while building responsive UI.
5. Experience using version control (Git).
6. Sharp analytical abilities with excellent problem solving skills.
Good to have
1. Development experience in ReactJS / React Native.
2. Experience in SEO and website optimisation would be great.
Flutter
Adobe XDThis should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
•Native Android and IOS: To build custom Flutter Packages.
•Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
•Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
•Git: To manage and collaborate in different projects with the rest of the team.
•Familiarity with RESTful APIs and mobile libraries for networking
Familiarity with the JSON format
Experience with profiling and debugging mobile applications.
With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.
With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
- Coordinating and facilitating call calibration sessions for the teams.
- Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
- Identifying process gaps and fixing them to ensure that the process is streamlined.
- Training and coaching the team members to help them improve the quality and deliver the required performance.
- Undertaking various initiatives to ensure high standards of quality across all teams.
What you need to have:
- Should have experience in call auditing and call monitoring.
- Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
- Good with MS office skills like excel, word, powerpoint etc.
- Confident and Presentable
- Excellent Communication Skills
- B-Tech or IT Background Preferable (Not Mandatory)
Visual Studio
C#
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon